Galaxy S3 doesn't find any playlists or songs

[TGol]

Hello,

I recently upgraded to Premium, afterwards my pc was still containing the same playlists etc but suddenly my phone

asked for a relog which I did. Now after I relogged, everything disappeared and Spotify can't find any playlists or songs..

Weird thing is, my pc still has my playlists etc.. 

How can I solve this?

[Amarro]

Hello and welcome 🙂

have you already tryed a clear reinstall of the application or clearing the cache of spotify?

if this doesnt help please answer so i will continue my research 😉

[TGol]

Thanks! 
I have deleted and reinstalled the app, but still no results..

[Amarro]

This is really weird, because if you are logged in in the right account and you are sure that spotify is on the newest update you can be sure that all your playlists and so on appear. Are you sure that you are logged into the right account? So if you are using facebook please login through facebook...

does spotify premium appear on your phone when you go to settings -> account?

[TGol]

Have emptied the chache, no results.. It doesn't show Premium on my phone .. 

[Amarro]

Well you are probably on the wrong account. Please login the right account :D. So if you are registred through facebook then please try logging in via facebook and if not please relog in 🙂

tell me the result if done 😉 good luck

[Carina · Accepted solution]

Hello @TGol and welcome to the community!

It seems that your account has been duplicated by accident. I suggest getting in touch with the Spotify staff using this contact form, they can merge your accounts/fix it: https://www.spotify.com/about-us/contact/contact-spotify-support/.

If you receive an automated email that leads you back to the community, reply to it (even if it's from "no-reply") and someone will get back to you. But you don't have to do this if you'll receive a case number. Spotify aims to answer emails within 24 hours. Please tell us if you haven't received a reply after that time.

[TGol]

Thanks! Have send an e-mail.