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I cant open spotify on my galaxy s5 when i log in a dropbox zays you have already created an account

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I cant open spotify on my galaxy s5 when i log in a dropbox zays you have already created an account

 
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@enzohejazi333

 

Are you sure you are entering your username and not your email?

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5 Replies

Hello @Sionline, welcome to the Spotify Community!

 

Let's try to troubleshoot this issue with you.

First of all, please try a clean reinstallation. This can resolve many common issues.

If you're still having trouble after a reinstall, please let us know the following details:
1. Exact Device (e.g. Samsung Galaxy 4)
2. Exact operating system (e.g. 4.4.2)
3. Spotify app version installed (2.0.0)
4. What are you doing when the app skips/ stops/ crashes? Is it when it opens? When scrolling through tracks? When searching?
5. About how many playlists do you have?

If you could get back to us with those details it would be great. Thanks!

Device s5
System Android 5.0
Marked as solution

@enzohejazi333

 

Are you sure you are entering your username and not your email?

Gee how stupid do i feel now Lol thanks heaps for your help nice work ๐Ÿ‘

@Sionline

 

No Problem ๐Ÿ™‚

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