It doesnt work on my phone :( Yes. i have premium!

[Vafle]

I upgraded from unlimited spotify to premium spotify about 15 minutes ago as i wanted to stream music from my phone. However, as i log into my account on my phone, it says that streaming is only avaliable to premium users. But how can that be? I allready have a premium subscription, i have the receipt in my mailbox! Am i doing something wrong?

[Vafle]

I think i figured it out... I believe i managed to buy premium subscription to a brand new account rather as to upgrading my old one! So now i basically have one unlimited account and one premium account. Very frustrating and embarrasing... Is it possible to merge these two accounts?

[Sam]

Hey Vafle,

Yes, it looks like you did create a new subscription. Don't worry, I'm just emailing you now. We'll need to take a few security details to sort it.

[Vafle1]

Did you send something to my email? I have not recieved anyting yet.

Also, i could not log in with my original forum nick for whatever reason.

Thanks for replying.

[meahtenoha]

Hi Vafle1- I can see that Sam sent you an email yesterday. Strange you haven't received one yet.

I've just sent that over again--please check your SPAM filter as well.