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Can any one help me please? I listen to Spotify on my Sony experia xz an don't recently it has started to passing when I'm on my own it's so annoying I get right into a song then I lose it. I have looked in my settings and can find anything to help sliver the problem. I've logged out and installed it reboot my phone.. What could the problem be? 

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1 Reply

Hey,

Thanks for reaching out. We're sorry to hear you're having trouble!

We know it sounds simple, but it's often overlooked. Could you try restarting your device? If that doesn't help, let's try a quick reinstall. Just follow the steps here.

 

Also, are you using any batter-saving, or low-power modes on your device? If so, does disabling them help?

If you're still having trouble after this, could you let us know the exact version of Spotify and the exact version of the operating system that you're running?

We'll see what we can suggest!

 

Thanks,

/M

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