I spent considerable time last week discussing the lag issues on my Samsung S7 with various Spotify staff. The initial conclusion was that I had corrupt data which a reinstall would sort out – it didn’t.
Spoke with several more staff who concluded that it was a ‘device issue’ and that I should ‘reach out’ to Samsung. I did just that. Samsung quickly came to the conclusion there was nothing at all wrong with my phone and advised the fault had to be down to a software glitch relating to the Spotify update.
Back yet again with Spotify support. They tried more things – again nothing made a difference and FINALLY it was referred to ‘Specialty Tech Team.’ They advised that this is not an isolated incident and that other user accounts were experiencing the same difficulty and they are working on a fix.
I do have to say I found the whole thing incredibly frustrating. It took hours to get it referred to the tech team only to be told they were already aware that there is an issue. I have no problem with the ‘front line’ Spotify staff who were very helpful and tried their best to sort the matter out, but they seemed to be unaware that there is an actual issue here. At the very least Spotify should be active in threads like this in order to keep users updated.
I have had all of the issues reported in this thread and went through the same process to try to correct. The only thing I did that was different was to change from SD card storage to internal storage. Everything seems to work fine now. Galaxy S8 with 256GB SD card.
@edias1357 that’s really interesting. In order to try it out I went in to the settings menu on my phone and I can see that the storage is set to ‘SD card’ but its greyed out meaning I can’t change it to ‘Device storage.’ Do you know if this can only be changed once following a fresh install?