Local files sync issue

[Arheo]

I've downloaded multiple tracks in .mp3 on my dektop, adde them to my Local files and put them on a Playlist. They are now all availible via the desktop, but when I go onto my andriod phone, they all are greyed out and it says waiting to download. Both devices are on the same wifi, have the latest spotify, and i have clicked to download the playlist on my phone, but it wont work? Please help

[Joe · Accepted solution]

It's probably a firewall blocking the connection but here's a full list of possible causes.

Any issues are normally down to communication issues so here's a list of things to check if local files won't download.

• Your PC and mobile must be connected to the same Network/SSID and spotify should be running on your PC.
• In your router settings, check that UPnP (Universal Plug and Play) is enabled.
• Make sure that Windows shows your network as private and not public.
• Set exceptions for spotify in any firewall or internet security programme. If you are unsure how to do this, temporarily disable them.
• Check that you haven't already hit the limit of 3,333 downloads per device or 9,999 downloads across all devices.
• If you are using a wifi network outside of your home, there is every chance that the protocols used by spotify for downloading are blocked.

If you still can't make it work, you can create a mobile hotspot on your mobile and connect your PC to this hotspot via wifi. Syncing the local files should then work.

[Arheo]

THANK YOU xD

I had done a clean windows recently die to a widnwos error and it had set my Network to public, once I changed that to private and made my PC discoverable they started downloading instantly. THANK YOU