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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

5511 Views

0 replies

7 likes

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Files Deleted When USB Mode is Changed to Media

Hi, I'm using my SD card to store all of my media files and that includes the songs from spotify. However, whenever I connect to my PC to get some stuff in my SD card, the downloaded songs somehow disappears and I'd have to download the songs again. ...

Newbie

Hi, I'm using my SD card to store all of my media files and that includes the songs from spotify. However, whenever I connect to my PC to get some stuff in my SD card, the downloaded songs somehow di...

291 Views

0 replies

0 likes

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Open spotify twice

I have a Samsung Galaxy s7 edge and every time I open spotify the first time I can't see the songs and playlists, so I have to go back to the home screen and start open the spotify app with it running in the background and it works! It's a really ann...

Newbie

I have a Samsung Galaxy s7 edge and every time I open spotify the first time I can't see the songs and playlists, so I have to go back to the home screen and start open the spotify app with it runnin...

Joe

Community Legend

976 Views

1 replies

0 likes

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Equalizer missing

Can't seem to find the equalizer in my app. It's not where is usually is, any help?

Casual Listener

Can't seem to find the equalizer in my app. It's not where is usually is, any help?

Joe

Community Legend

2585 Views

5 replies

0 likes

Music
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Desynchronized

Something already happened two times : all my synchronized songs are desynchronized. I think it happened when I switched off my phone. I can't access to Internet in the week so I had to wait for the weekend to listen to music again...Can someone help...

Newbie

Something already happened two times : all my synchronized songs are desynchronized. I think it happened when I switched off my phone. I can't access to Internet in the week so I had to wait for...

XSpectre

Casual Listener

647 Views

1 replies

1 likes

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Superuser Contribution Audio wont play for more then a second.

Every time that I have been on my spotify lately it is either I can't even listen to a song because the audio cuts out after a second, or I can listen to a song or two and then the audio starts to stop after a second. Samsung Galaxy Grand Prime.

Newbie

Every time that I have been on my spotify lately it is either I can't even listen to a song because the audio cuts out after a second, or I can listen to a song or two and then the audio starts to st...

Erika

Roadie

248 Views

1 replies

0 likes

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Superuser Contribution Sometimes Spotify cannot connect to the internet

Dear fellow Spotify users,Unfortunately, as the title already states, Spotify doesn't always connect to the internet on my LG G4 android smartphone. It says: connection not possible on the bottom of the screen. Sometimes I can solve the by restarting...

Newbie

Dear fellow Spotify users, Unfortunately, as the title already states, Spotify doesn't always connect to the internet on my LG G4 android smartphone. It says: connection not possible on the bottom...

Erika

Roadie

258 Views

1 replies

0 likes

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Superuser Contribution Podcast problem Android

Hi, when i want to play podcast in Spotify app on my android phone, it doesnt play none of them. I see podcast menu and many podcasts ,click them but still no streaming or no response. Android version 4.2.2 spotify 7.5.0.1076.armV7 from Turkey.

Casual Listener

Hi, when i want to play podcast in Spotify app on my android phone, it doesnt play none of them. I see podcast menu and many podcasts ,click them but still no streaming or no response. Android versio...

Barinbin57

Casual Listener

1377 Views

3 replies

0 likes

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Superuser Contribution Android 7 - can't move offline files to external SDCard

Since the latest update of spotify I can no longer choose the storage for the offline files. Spotify stores the files on the interal memory an uses all my free memory. Now I have only 250 MB storage free.On the external SD card I've got 67 GB free.Pl...

Casual Listener

Since the latest update of spotify I can no longer choose the storage for the offline files.  Spotify stores the files on the interal memory an uses all my free memory. Now I have only 250 MB s...

Joe

Community Legend

2124 Views

6 replies

0 likes

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Superuser Contribution Certain songs cant be played

Some songs in some albums or playlists are grey and cant be played. How can I get this fixed?

Newbie

Some songs in some albums or playlists are grey and cant be played. How can I get this fixed?

Erika

Roadie

245 Views

1 replies

0 likes

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Superuser Contribution Se bloquea

Hola. Mi problema es que reproduciendo se detiene sin previo aviso y queda bloqueada la aplicación, con wifi, 4G o descargada, el teléfono sigue funcionando bien, pero spotify noo. El teléfono es un samsung J5 prime 2016, tine unos meses de uso solam...

Casual Listener

Hola. Mi problema es que reproduciendo se detiene sin previo aviso y queda bloqueada la aplicación, con wifi, 4G o descargada, el teléfono sigue funcionando bien, pero spotify noo. El teléfono es un ...

Sadomaniac

Casual Listener

3225 Views

7 replies

1 likes

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Downloads Dissapearing

Paid for Premium so I could download music onto my phone to use while I was camping. However 2 days in to my trip and spotify logged me out and then deleted all music I had downloaded to my phone. This has now happened 3 seperate times and am getting...

Newbie

Paid for Premium so I could download music onto my phone to use while I was camping. However 2 days in to my trip and spotify logged me out and then deleted all music I had downloaded to my phone. Th...

user-removed

Not applicable

295 Views

1 replies

0 likes

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Ayudaa cn el plan familiar

Hola tengo una duda hace unos 4 meses tengo el plan familiar y se me cerraron todas las cuentas de mi familia q tenia... ahor intento de nuevo y me dice q no puede verificar q sea el misml domicilio... como hago para ver el domicilio exacto q tengo e...

Newbie

Hola tengo una duda hace unos 4 meses tengo el plan familiar y se me cerraron todas las cuentas de mi familia q tenia... ahor intento de nuevo y me dice q no puede verificar q sea el misml domicilio....

229 Views

0 replies

0 likes

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Superuser Contribution Auto deletion

Everytime I download songs to my phonemail, about couple hours later they get deleted. This is the 20th time I've downloaded songs and they just keep getting deleted.

Casual Listener

Everytime I download songs to my phonemail, about couple hours later they get deleted. This is the 20th time I've downloaded songs and they just keep getting deleted.

Aropruett

Casual Listener

410 Views

2 replies

0 likes

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Issues with 4G

I have a Samsung A5 and I have the most up to date version of Spotify. For at least a year I haven't been able to listen to music when I am.using 4G. I can listen to anything over wifi no problem and most of the time I am on 4G i'm listening to saved...

Casual Listener

I have a Samsung A5 and I have the most up to date version of Spotify. For at least a year I haven't been able to listen to music when I am.using 4G. I can listen to anything over wifi no problem and...

Joe

Community Legend

330 Views

3 replies

0 likes

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Solved!! Playlist order reversed

Had to reinstall spotify on my android and now some of my playlists (specifically my starred playlist) is in reverse order with the most recently added songs at the BOTTOM. I listen to this playlist newest to oldest but I can't get it to switch back....

Roadie

Had to reinstall spotify on my android and now some of my playlists (specifically my starred playlist) is in reverse order with the most recently added songs at the BOTTOM.    I listen to...

Joe

Community Legend

2115 Views

1 replies

0 likes

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Solved!! Can't play

Why can't i play Gold by Yessa on Spotify. I'm located here in Alberta, Canada

Newbie

Why can't i play Gold by Yessa on Spotify. I'm located here in Alberta, Canada

MartinStoichkov

Community Legend

621 Views

2 replies

0 likes

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premium account

hi, I've been a premium user for a year now and right now whenever I enter my mobile number to get a pin code, I don't receive anything. help please!

Casual Listener

hi, I've been a premium user for a year now and right now whenever I enter my mobile number to get a pin code, I don't receive anything. help please!

201 Views

0 replies

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Superuser Contribution Songs deleted

Apparently even time there's an update some songs I have downloaded get deleted. Then they have to be re downloaded which is a major pain in the **bleep**. **bleep** is up with that?I'm not entirely sure if it's cause of the update, but I updated the...

Regular

Apparently even time there's an update some songs I have downloaded get deleted. Then they have to be re downloaded which is a major pain in the **bleep**. **bleep** is up with that? I'm not entir...

Erika

Roadie

371 Views

1 replies

0 likes

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All my music is gone

I was listening to music for the past few hours and then it asked to me to update n I put remind me laster. Then a minute later, the app basically disappeared and I went to the appstore to reinstall it. After I did, and logged back into my account an...

Casual Listener

I was listening to music for the past few hours and then it asked to me to update n I put remind me laster. Then a minute later, the app basically disappeared and I went to the appstore to reinstall ...

Saneht

Casual Listener

291 Views

2 replies

0 likes

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