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Android

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Forum Posts

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

  • 1065 Views
  • 0 replies
  • 4 likes

App freezes up whilst playing downloaded playlist

Your app has once again gone into whirl mode where I simply go to play a downloaded playlist, it freezes during playback and refuses to show me my playlists. I'm only asking for your app to understand its MOST BASIC FEATURE WHICH IS DOWNLOADED PLAYLI...

  • Roadie
  • Your app has once again gone into whirl mode where I simply go to play a downloaded playlist, it freezes during playback and refuses to show me my playlists.   I'm only asking for your app to ...
  • EarlPurple
  • Roadie
  • 460 Views
  • 2 replies
  • 0 likes
  • 460 Views
  • 2 replies
  • 0 likes

Won't save to Sd card 32gb

Hi, I know this question has been asked a lot but I've read through a lot of the posts and nothing has worked. I have a 32sd card that Spotify won't save songs to, sometimes it appears in the storage option in the library settings, most of the time i...

  • Regular
  • Hi, I know this question has been asked a lot but I've read through a lot of the posts and nothing has worked. I have a 32sd card that Spotify won't save songs to, sometimes it appears in the storage...
  • Cheesetroll86
  • Regular
  • 522 Views
  • 3 replies
  • 0 likes
  • 522 Views
  • 3 replies
  • 0 likes

Spotify pausing

Hi.Currently whilst listening on my android Moto phone Spotify will randomly pause. It's at different times, sometimes it allows me to play again from the same point. Other times i will have to restart Spotify.I haven't installed any new apps to caus...

  • Casual Listener
  • Hi. Currently whilst listening on my android Moto phone Spotify will randomly pause. It's at different times, sometimes it allows me to play again from the same point. Other times i will have to res...
  • 522 Views
  • 0 replies
  • 0 likes
  • pause
    stop
  • 522 Views
  • 0 replies
  • 0 likes

Spotify won't update (google play store, LG G4)

As the title says, my Spotify app on my LG G4 won't download the latest update. It's just stuck endlessly on "loading" and after a while gives an error. Tried restarting phone but it won't help. I'd rather not reinstall the app and have to download a...

  • Casual Listener
  • As the title says, my Spotify app on my LG G4 won't download the latest update. It's just stuck endlessly on "loading" and after a while gives an error. Tried restarting phone but it won't help. I'd ...
  • 524 Views
  • 0 replies
  • 0 likes
  • 524 Views
  • 0 replies
  • 0 likes

Edit playlists on android

Hey Spotify people's, I have recently become an android user after being with Apple for years. I have one gripe with the android Spotify app, why can't I edit my playlists??? I can do it on iPhone and iPad and have been able to for ages, but not on a...

  • Newbie
  • Hey Spotify people's, I have recently become an android user after being with Apple for years. I have one gripe with the android Spotify app, why can't I edit my playlists??? I can do it on iPhone an...
  • Specialworld
  • Community Legend
  • 613 Views
  • 1 replies
  • 1 likes
  • 613 Views
  • 1 replies
  • 1 likes

Playing Music Direct From SD Card

Hi,Basically I am in a bit of a mix up. I have just bought a car which isn't equipled with Bluetooth streaming but it does have an SD Card reading facility. I am just wondering if it is possible to export my Spotify music to an SD Card and then play ...

  • Newbie
  • Hi, Basically I am in a bit of a mix up. I have just bought a car which isn't equipled with Bluetooth streaming but it does have an SD Card reading facility. I am just wondering if it is possible ...
  • Joe
  • Community Legend
  • 650 Views
  • 1 replies
  • 0 likes
  • 650 Views
  • 1 replies
  • 0 likes

Playing all playlists in a playlist folder

System info: MotoG3 running Android 6.0.1 and Spotify Premium 8.2.0.788 I have noticed that since some time ago, the option menu entry All Songs disappeared on mobile, which renders me unable to play whole folders of playlists simultaneously. The onl...

  • Newbie
  • System info: MotoG3 running Android 6.0.1 and Spotify Premium 8.2.0.788   I have noticed that since some time ago, the option menu entry All Songs disappeared on mobile, which renders me ...
  • Joe
  • Community Legend
  • 10082 Views
  • 1 replies
  • 23 likes
  • 10082 Views
  • 1 replies
  • 23 likes

No music info in car

I listen to my Spotify in my car over the Bluetooth and the past few days, the songs will play, but no info shows on my heads up display in my car and I can not control the songs with my radio knobs. I can only control it with my phone. And ideas? I ...

  • Newbie
  • I listen to my Spotify in my car over the Bluetooth and the past few days, the songs will play, but no info shows on my heads up display in my car and I can not control the songs with my radio knobs....
  • modigma
  • Regular
  • 597 Views
  • 2 replies
  • 1 likes
  • 597 Views
  • 2 replies
  • 1 likes

samsung gear fit 2

Hi guys / Hola a todosI'd like to know if it's possible to download playlists, as long as you're a premium user, from a smartphone to a samsung gear fit 2, so that you can listen to them (through a bluetooth headset) if you don`t carry the smartphone...

  • Visitor
  • Hi guys / Hola a todos I'd like to know if it's possible to download playlists, as long as you're a premium user, from a smartphone to a samsung gear fit 2, so that you can listen to&...
  • abmarcus
  • Casual Listener
  • 10202 Views
  • 7 replies
  • 1 likes
  • samsung gear fit 2
  • 10202 Views
  • 7 replies
  • 1 likes

Superuser Contribution Download library again???

I just went on the app on my phone and it said i had it on more than 3 devices so would delete all my downloads!!!! I checked online and says only 2 but should be one as only have it on my phone. Anyone else had this issue As now have to download all...

  • Casual Listener
  • I just went on the app on my phone and it said i had it on more than 3 devices so would delete all my downloads!!!! I checked online and says only 2 but should be one as only have it on my phone. Any...
  • Leonardo
  • Roadie
  • 377 Views
  • 1 replies
  • 0 likes
  • 377 Views
  • 1 replies
  • 0 likes

Superuser Contribution La música descargada se borra y quedan ciertas canciones y no me deja volver a descargar el álbum nu

Hola. Mi música descargada se borra y quedan ciertas canciones guardadas y no me da la.opcion de volver a descargar completo el álbum nuevamente. Que pasa ?

  • Newbie
  • Hola. Mi música descargada se borra y quedan ciertas canciones guardadas y no me da la.opcion de volver a descargar completo el álbum nuevamente. Que pasa ?
  • Leonardo
  • Roadie
  • 4382 Views
  • 1 replies
  • 0 likes
  • 4382 Views
  • 1 replies
  • 0 likes

Superuser Contribution music quality offline mode

Hi I switch to premium so I can download and still enjoy music while offline. my problem is music quality is really not good. I even change the quality to extreme. the audio volume goes down and sometimes stutter, you guys have any solution or someon...

  • Newbie
  • Hi I switch to premium so I can download and still enjoy music while offline. my problem is music quality is really not good. I even change the quality to extreme. the audio volume goes down and some...
  • Leonardo
  • Roadie
  • 363 Views
  • 1 replies
  • 0 likes
  • 363 Views
  • 1 replies
  • 0 likes

"Your Library" > "Songs" keeps turning off the Download setting automatically

It started something like 2 to 3 weeks ago, that I open Spotify, go to "Your Library" > "Songs" and the setting to Download the musics has been automatcically turned off.So if I don't have a connection I can't hear my musics, and I have to download t...

  • Newbie
  • It started something like 2 to 3 weeks ago, that I open Spotify, go to "Your Library" > "Songs" and the setting to Download the musics has been automatcically turned off. So if I don't have a con...
  • Meganvanvoorst
  • Newbie
  • 448 Views
  • 2 replies
  • 0 likes
  • 448 Views
  • 2 replies
  • 0 likes

Superuser Contribution Can't move music to my SD Card

Hello everybody,I got a Android device in my car and want to move the music to my sd card for saving space on the device.My poblem is that at the end when I need to confirm my task i can't see the confirm or disagree butten, I can only read the text ...

  • Newbie
  • Hello everybody, I got a Android device in my car and want to move the music to my sd card for saving space on the device. My poblem is that at the end when I need to confirm my task i can't see th...
  • Leonardo
  • Roadie
  • 556 Views
  • 1 replies
  • 1 likes
  • 556 Views
  • 1 replies
  • 1 likes

Superuser Contribution Imposibilidad de accesos a Podcast

Estimados, buenas tardes.Cuento con una cuenta Premium y no puedo acceder a los Podcast, cuando selecciono una temática no me permite ingresar para poder escuchar. Quisiera saber por favor si a alguien le sucede lo mismo y mejor aún, saber cómo soluc...

  • Newbie
  • Estimados, buenas tardes. Cuento con una cuenta Premium y no puedo acceder a los Podcast, cuando selecciono una temática no me permite ingresar para poder escuchar. Quisiera saber por favor si a alg...
  • Leonardo
  • Roadie
  • 10527 Views
  • 1 replies
  • 8 likes
  • 10527 Views
  • 1 replies
  • 8 likes

Superuser Contribution Stop family music affecting discover

I love my music but use my spotify to play music for my family frequently our tastes are quite different and this has occasion lyrics affected my discover weekly and suggested.Is there a way that I can stop spotify remembering the music played in cer...

  • Visitor
  • I love my music but use my spotify to play music for my family frequently our tastes are quite different and this has occasion lyrics affected my discover weekly and suggested. Is there a way that I...
  • Leonardo
  • Roadie
  • 463 Views
  • 1 replies
  • 0 likes
  • 463 Views
  • 1 replies
  • 0 likes

Bye Spotify Premium... huge shame, i'll miss you!

After trying all the troubleshooting guides on here and attempting every solution under the sun… that’s it… I’m done with you Spotify Premium. Your android app functions gloriously when initially installed on my phone… the discover weekly podcast is ...

  • Music Fan
  • After trying all the troubleshooting guides on here and attempting every solution under the sun… that’s it… I’m done with you Spotify Premium.   Your android app functions gloriously when init...
  • jnj01
  • Casual Listener
  • 1147 Views
  • 7 replies
  • 0 likes
  • 1147 Views
  • 7 replies
  • 0 likes

Cannot Share Music Via Spotify Anymore

So for the longest time, I could see a song I liked, choose share, then type the name of my friend in to send them the song through the Spotify messaging system. I can't do that anymore. When I find a song I like and hit share, my Samsung Galaxy S5 p...

  • Newbie
  • So for the longest time, I could see a song I liked, choose share, then type the name of my friend in to send them the song through the Spotify messaging system.   I can't do that anymore.&nbs...
  • DaveDenomolos
  • Roadie
  • 3648 Views
  • 25 replies
  • 7 likes
  • 3648 Views
  • 25 replies
  • 7 likes

Problems downloading songs

I have a premium account, but i have problems downloading songs. The only ones i can download are the ones in the playlists I've created. When i try to download an album the download starts but when i open Spotify again it's like I've never pressed t...

  • Newbie
  • I have a premium account, but i have problems downloading songs. The only ones i can download are the ones in the playlists I've created. When i try to download an album the download starts but when ...
  • 354 Views
  • 0 replies
  • 0 likes
  • 354 Views
  • 0 replies
  • 0 likes

Removing downloaded songs

It looks like my phone has updated spotify automatically but now i cant remove songs from my playlists. I can press down on the song an options come up such as 'remove' and 'go to album' ect but I when i click on it nothing happens.

  • Newbie
  • It looks like my phone has updated spotify automatically but now i cant remove songs from my playlists. I can press down on the song an options come up such as 'remove' and 'go to album' ect but I wh...
  • labelscollected
  • Community Legend
  • 384 Views
  • 1 replies
  • 0 likes
  • 384 Views
  • 1 replies
  • 0 likes