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New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • nisafitri
  • Casual Listener
  • 28959 Views
  • 60 replies
  • 24 likes
  • 28959 Views
  • 60 replies
  • 24 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 870903 Views
  • 11 replies
  • 50 likes
  • Android
    Guide
    Troubleshooting
  • 870903 Views
  • 11 replies
  • 50 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Spotify Legend
  • 24844 Views
  • 3 replies
  • 0 likes
  • 24844 Views
  • 3 replies
  • 0 likes

Allow rating / like / dislike on Discover items

I have a samsung galaxy5 phone and samsung galaxy tab s tablet, i stream to my tv/stereo using chromecast. When i play radio and go to hit the like/DISLIKE button it works once then the button is frozen and i can no longer press it for other songs. I...

  • Newbie
  • I have a samsung galaxy5 phone and samsung galaxy tab s tablet, i stream to my tv/stereo using chromecast. When i play radio and go to hit the like/DISLIKE button it works once then the button is fro...
  • 124 Views
  • 0 replies
  • 0 likes
  • 124 Views
  • 0 replies
  • 0 likes

Downloaded songs keep disappearing

I ejected my sd card to transfer some files to my computer. When i put back the sd card into my phone, all the songs disappeared! Then i have to download them all over again. Then i switched my storage to sd card, and all the songs disappeared again!...

  • Visitor
  • I ejected my sd card to transfer some files to my computer. When i put back the sd card into my phone, all the songs disappeared! Then i have to download them all over again. Then i switched my stora...
  • 161 Views
  • 0 replies
  • 0 likes
  • 161 Views
  • 0 replies
  • 0 likes

Paid for premium

Can someone please provide an actual email address I can use to speak with anyone at Spotify for customer support!? I paid for premium, have receipt. When I use the app, it will not let me download music. An add pops up when I try. It says about not ...

  • Newbie
  • Can someone please provide an actual email address I can use to speak with anyone at Spotify for customer support!? I paid for premium, have receipt. When I use the app, it will not let me download m...
  • barebears
  • Newbie
  • 214 Views
  • 1 replies
  • 0 likes
  • 214 Views
  • 1 replies
  • 0 likes

Can't hear Spotify playing in car MINI over bluetooth

Hi there,After the recent updates (think the one end of Jan/beginning of Feb) on android I can't seem to play Spotify in the car.I have an android phone (OnePlus 3) - nougat - I can connect my phone via Bluetooth to my car (Mini One) and can answer /...

  • Newbie
  • Hi there, After the recent updates (think the one end of Jan/beginning of Feb) on android I can't seem to play Spotify in the car. I have an android phone (OnePlus 3) - nougat - I can connect m...
  • 485 Views
  • 0 replies
  • 0 likes
  • 485 Views
  • 0 replies
  • 0 likes

No more downloaded songs?

Alright so I used to have spotify premium and I used premium to download all 582 songs from my playlist. But after I premium expired, I can no longer play all my downloaded songs. When I had premium all my songs that I downloaded appeared with a gree...

  • Newbie
  • Alright so I used to have spotify premium and I used premium to download all 582 songs from my playlist. But after I premium expired, I can no longer play all my downloaded songs. When I had premium ...
  • DaveDenomolos
  • Roadie
  • 464 Views
  • 1 replies
  • 0 likes
  • 464 Views
  • 1 replies
  • 0 likes

Can not log in

I Washington able to log in and listen music tren i deleted the app on phone (galaxy a7 (2016) i upload it again and it says something about facebook in my language which means you dont have a account with facebook bütün i am not clicking the connect...

  • Newbie
  • I Washington able to log in and listen music tren i deleted the app on phone (galaxy a7 (2016) i upload it again and it says something about facebook in my language which means you dont have a accoun...
  • DaveDenomolos
  • Roadie
  • 228 Views
  • 1 replies
  • 0 likes
  • 228 Views
  • 1 replies
  • 0 likes

Spotify wont play using Android Auto

Whenever I start spotify on android auto it plays for one second then crashes, anyone else having similar issue? Galaxy S7 android 6.0 and 7.0 same problem. Works fine when out of Android Auto.Thanks!

  • Casual Listener
  • Whenever I start spotify on android auto it plays for one second then crashes, anyone else having similar issue? Galaxy S7 android 6.0 and 7.0 same problem. Works fine when out of Android Auto. Than...
  • im2lazy789
  • Casual Listener
  • 278 Views
  • 1 replies
  • 0 likes
  • 278 Views
  • 1 replies
  • 0 likes

Trying to log in with email + pass, prompt concerns facebook

Hi On both my wife's and my own phone I have similar problems. They're both Android. When I want to sign in, I fill in user + pass and touch 'log in'. It fails and tells me that it's unable to login using Facebook, which I'm actually not.Please help....

  • Regular
  • Hi   On both my wife's and my own phone I have similar problems. They're both Android. When I want to sign in, I fill in user + pass and touch 'log in'. It fails and tells me that it's unable ...
  • cveng
  • Regular
  • 624 Views
  • 9 replies
  • 0 likes
  • 624 Views
  • 9 replies
  • 0 likes

Sharp buzzing noise during playback

I have multiple spotfiy playlists downloaded and this happens on each of them. There is a very sharp, short buzz noise that happens frequently during playback. I tried finding a youtube video or something to show what it sounds like, but I cant come ...

  • Regular
  • I have multiple spotfiy playlists downloaded and this happens on each of them. There is a very sharp, short buzz noise that happens frequently during playback. I tried finding a youtube video or some...
  • lysar
  • Casual Listener
  • 15176 Views
  • 25 replies
  • 7 likes
  • 15176 Views
  • 25 replies
  • 7 likes

Android tablet: Landscape mode crashes app when loading favourites : all albums

Landscape mode on Android crashes when loading favourites : all albums, but just on my tablet. I have 304 albums saved in this area. I have a Google Pixel C tablet and a Nexus 5 smartphone, both running latest Android Spotify apps. Usually I use my t...

  • Casual Listener
  • Landscape mode on Android crashes when loading favourites : all albums, but just on my tablet. I have 304 albums saved in this area.    I have a Google Pixel C tablet and a Nexus 5 smartp...
  • Lacking_a_lid
  • Casual Listener
  • 774 Views
  • 1 replies
  • 0 likes
  • 774 Views
  • 1 replies
  • 0 likes

[Android] songs disappear and spotify stops out of nowhere

HiI've been having some issues with my spotify. A few days ago, a lot of offline songs disappear. They're not available anymore. This happened with many other playlists. More than 1000 musics became unavailable.I have enough free space to download th...

  • Newbie
  • Hi I've been having some issues with my spotify. A few days ago, a lot of offline songs disappear. They're not available anymore. This happened with many other playlists. More than 1000 musics bec...
  • 4460 Views
  • 0 replies
  • 0 likes
  • 4460 Views
  • 0 replies
  • 0 likes

Can't download with mobile data

I have premium. I had a ton of songs downloaded. I broke my phone, got a new one and now I can't re download anything on mobile data which was never an issue before. Nothing about my phone plan has changed but every time I try to re download my songs...

  • Newbie
  • I have premium. I had a ton of songs downloaded. I broke my phone, got a new one and now I can't re download anything on mobile data which was never an issue before. Nothing about my phone plan has c...
  • tuberdise202
  • Regular
  • 314 Views
  • 1 replies
  • 1 likes
  • 314 Views
  • 1 replies
  • 1 likes

Superuser Contribution Mensaje de 3 dispositivos offline y se me han desincronizado todas las canciones de SD

Hace dos semanas recibí un mensaje que decía algo así como que las descargas no estaban disponibles ya que había conectado más de 3 dispositivos a una misma cuenta (falso ya que el único que tengo vinculado es un Samsung A5). No le di mayor importanc...

  • Casual Listener
  • Hace dos semanas recibí un mensaje que decía algo así como que las descargas no estaban disponibles ya que había conectado más de 3 dispositivos a una misma cuenta (falso ya que el único que tengo vi...
  • Luiso
  • Casual Listener
  • 3055 Views
  • 2 replies
  • 0 likes
  • 3055 Views
  • 2 replies
  • 0 likes

Playlists to libary

Is there any way to put all the songs from a playlist at one click to your libary. I know you can do it with one number a time but i'm hoping there is a easier way to all this.

  • Casual Listener
  • Is there any way to put all the songs from a playlist at one click to your libary. I know you can do it with one number a time but i'm hoping there is a easier way to all this.
  • 251 Views
  • 0 replies
  • 0 likes
  • 251 Views
  • 0 replies
  • 0 likes

Music Pauses When I Open Other Application

I found out that everytime when I open my Clash Royale or Fire Emblem Heroes, Spotify will pause my music. This issue happens after I updated my HTC 10 to Android 7.0. Anyone have this problem too? This issue is so annoy. My Spotify version is 7.7.0....

  • Casual Listener
  • I found out that everytime when I open my Clash Royale or Fire Emblem Heroes, Spotify will pause my music. This issue happens after I updated my HTC 10 to Android 7.0. Anyone have this problem too? T...
  • msange
  • Music Fan
  • 3498 Views
  • 3 replies
  • 0 likes
  • 3498 Views
  • 3 replies
  • 0 likes

The recent Spotify Update Deleted all my offline sogs almost 1,100 songs

Hello, the recent update just deleted all of my downloaded songs, I had problems with this recently, but in a different way, reeboting my celphone would just logg out spotify and delete all my songs, I solved it by deleting all data and giving spotif...

  • Newbie
  • Hello, the recent update just deleted all of my downloaded songs, I had problems with this recently, but in a different way, reeboting my celphone would just logg out spotify and delete all my songs,...
  • 379 Views
  • 0 replies
  • 0 likes
  • 379 Views
  • 0 replies
  • 0 likes

Superuser Contribution svp

Quand jettein mon telephone ma musique synchronisé en of line ce desyncronise systématiquement et et je suis obligé de tout re téléchargé à chaque fois quelqu'un a une solution ?

  • Newbie
  • Quand jettein mon telephone ma musique synchronisé en of line ce desyncronise systématiquement et et je suis obligé de tout re téléchargé à chaque fois quelqu'un a une solution ?
  • Maria_B
  • Moderator
  • 212 Views
  • 1 replies
  • 0 likes
  • 212 Views
  • 1 replies
  • 0 likes

Superuser Contribution Whole phone crash

My Samsung s6 crashed when I clicked on a song in spotify. the phone would not restart, so assuming the phone had technical difficulties, I took it in for warranty. However I downloaded spotify on the Huawei phone I am borrowing from my phone provide...

  • Newbie
  • My Samsung s6 crashed when I clicked on a song in spotify.  the phone would not restart, so assuming the phone had technical difficulties, I took it in for warranty. However I downloaded spotify...
  • Maria_B
  • Moderator
  • 215 Views
  • 1 replies
  • 0 likes
  • 215 Views
  • 1 replies
  • 0 likes

Memoria SD

Hola, necesito su ayuda.Mi Spotify no reconoce la memoria completa de la sd, me arroja la misma cantidad de memoria entre la SD y la interna.Saludos

  • Newbie
  • Hola, necesito su ayuda. Mi Spotify no reconoce la memoria completa de la sd, me arroja la misma cantidad de memoria entre la SD y la interna. Saludos
  • 232 Views
  • 0 replies
  • 0 likes
  • 232 Views
  • 0 replies
  • 0 likes