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Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Android

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Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • AFCM6456
  • Casual Listener
  • 38764 Views
  • 65 replies
  • 25 likes
  • 38764 Views
  • 65 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 875753 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 875753 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 25960 Views
  • 4 replies
  • 0 likes
  • 25960 Views
  • 4 replies
  • 0 likes

Paiment

Je veu un abonement premium donc je paie mai quand jentre tou ce quil faut il me dise de rentrer le mois qiand ses deja fait !!!!

  • Newbie
  • Je veu un abonement premium donc je paie mai quand jentre tou ce quil faut il me dise de rentrer le mois qiand ses deja fait !!!!
  • gaddy06
  • Casual Listener
  • 236 Views
  • 1 replies
  • 0 likes
  • 236 Views
  • 1 replies
  • 0 likes

Spotify always logs out

Hi! Since I have a new phone (yes, I logged out from the app on my old phone) the Spotify app on my new android phone logs out my account after a few minutes, which makes it impossible for me to listen to music offline. I'm using Spotify on my macboo...

  • Casual Listener
  • Hi!  Since I have a new phone (yes, I logged out from the app on my old phone) the Spotify app on my new android phone logs out my account after a few minutes, which makes it impossible for me ...
  • balthasarwied
  • Casual Listener
  • 244 Views
  • 2 replies
  • 0 likes
  • 244 Views
  • 2 replies
  • 0 likes

Music being erased for no reason

Hello, I have downloaded about 2GB of music with my Premium Account. The problem is that today I just found in the application that my songs and lists were not downloaded, even though I checked out the application data size, which was still around 2G...

  • Casual Listener
  • Hello,   I have downloaded about 2GB of music with my Premium Account. The problem is that today I just found in the application that my songs and lists were not downloaded, even though I chec...
  • GuevaraZepp8
  • Newbie
  • 279 Views
  • 2 replies
  • 0 likes
  • 279 Views
  • 2 replies
  • 0 likes

Canceling my free subscription through my service provider

I will be cancelling my FREE SUBSCRIPTION through my service provider with Spotify due to no customer service. I have made multiple posts about my downloaded content disappearing with no explanation. I have gone threw all trouble shooting from Spotif...

  • Regular
  • I will be cancelling my FREE SUBSCRIPTION through my service provider with Spotify due to no customer service. I have made multiple posts about my downloaded content disappearing with no explanation....
  • Kamran
  • Composer
  • 300 Views
  • 1 replies
  • 0 likes
  • 300 Views
  • 1 replies
  • 0 likes

Xfinity Ad making my app freeze

Whenever the Xfinity ad plays on my Samsung Galaxy S2 android tablet the app freezes. I have to exit the app and come back in to make it work. I've tried pressing the back button but it is stuck on that screen. Just letting you know in case other peo...

  • Newbie
  • Whenever the Xfinity ad plays on my Samsung Galaxy S2 android tablet the app freezes.  I have to exit the app and come back in to make it work.  I've tried pressing the back button but it i...
  • 238 Views
  • 0 replies
  • 0 likes
  • 238 Views
  • 0 replies
  • 0 likes

Solved!! Downloaded playlists

Sound daft but where will my downloaded playlists have gone to on my Samsung mobile phone. I thought with Premium you could listen off-line, i.e.when you cant connect to Spotify via wi-fi. I've downloaded playlists but can't find them. Any ideas?

  • Casual Listener
  • Sound daft but where will my downloaded playlists have gone to on my Samsung mobile phone. I thought with Premium you could listen off-line, i.e.when you cant connect to Spotify via wi-fi. I've downl...
  • DaveG12
  • Casual Listener
  • 495 Views
  • 4 replies
  • 0 likes
  • 495 Views
  • 4 replies
  • 0 likes

COUPURES INCESSANTES

Bonjour je suis sur un meizu pro 6 avec Android marshmallow 6.0 et j'en ai marre d'avoir des coupures incessantes en plein milieu d'une musique à tout moment même quand jai un réseau sur c'est extrêmement énervement.Merci de m'aider

  • Newbie
  • Bonjour je suis sur un meizu pro 6 avec Android marshmallow 6.0 et j'en ai marre d'avoir des coupures incessantes en plein milieu d'une musique à tout moment même quand jai un réseau sur c'est extrêm...
  • 705 Views
  • 0 replies
  • 3 likes
  • 705 Views
  • 0 replies
  • 3 likes

Solved!! Cannot cache songs via mobile

Hi,My mobile data plan includes unlimited Spotify traffic via mobile (t-mobile germany). However, nowadays I'm unable to cache tracks offline on demand. The option to download via mobile is active in settings, I've reinstalled the app and cleared the...

  • Casual Listener
  • Hi, My mobile data plan includes unlimited Spotify traffic via mobile (t-mobile germany). However, nowadays I'm unable to cache tracks offline on demand. The option to download via mobile is activ...
  • WoRie
  • Casual Listener
  • 473 Views
  • 5 replies
  • 0 likes
  • 473 Views
  • 5 replies
  • 0 likes

Solved!! Someone else is listening to music on my account!

Help! Someone else is using my account to play songs on "pawel computer" and I'm the only one who has ever used it before. How can I stop it? They're playing songs I've never heard if and I keep trying to stop it, but is there a long time solution?

  • Newbie
  • Help! Someone else is using my account to play songs on "pawel computer" and I'm the only one who has ever used it before. How can I stop it? They're playing songs I've never heard if and I keep tryi...
  • Joe
  • Community Legend
  • 14236 Views
  • 3 replies
  • 0 likes
  • 14236 Views
  • 3 replies
  • 0 likes

Problem with engaging in any track or album

It is a bit of time that I can not use the play on any of the individual songs or the album, I can just click on "shuffle" and I have to wait for the song I want, but often I go out songs or artists that I do not try. How can I fix?

  • Newbie
  • It is a bit of time that I can not use the play on any of the individual songs or the album, I can just click on "shuffle" and I have to wait for the song I want, but often I go out songs or artists ...
  • Joe
  • Community Legend
  • 276 Views
  • 1 replies
  • 0 likes
  • 276 Views
  • 1 replies
  • 0 likes

Superuser Contribution ITunes track sounds different on Spotify

So when I imported my iTunes songs to Spotify, Spotify has gone and changed the version of the song. I don't want this to happen, I want it to stay the same. Can it be resolved?

  • Casual Listener
  • So when I imported my iTunes songs to Spotify, Spotify has gone and changed the version of the song. I don't want this to happen, I want it to stay the same. Can it be resolved?
  • villarreal7
  • Casual Listener
  • 407 Views
  • 2 replies
  • 0 likes
  • 407 Views
  • 2 replies
  • 0 likes

Spotify closes automatically after I connect to my local WLAN

Spotify closes automatically after I connect to my local WLAN.If I connect to 3G/UMTS or other WLANs then Spotify has no problems. I already re-installed Spotify. Delete the cache and all temp Data.It would be great, if someone could help me!

  • Newbie
  • Spotify closes automatically after I connect to my local WLAN. If I connect to 3G/UMTS or other WLANs then Spotify has no problems.   I already re-installed Spotify. Delete the cache and all ...
  • 171 Views
  • 0 replies
  • 0 likes
  • 171 Views
  • 0 replies
  • 0 likes

Android phone shown as multiple devices in offline devices

Hi,my Android phone (Sony Z3 compact, Android 6.0) is the only device I use for Spotify however it shows up as multiple Android devices in the offline manager. This leads quite often to the message that I already have 3 offline devices and the app de...

  • Casual Listener
  • Hi, my Android phone (Sony Z3 compact, Android 6.0) is the only device I use for Spotify however it shows up as multiple Android devices in the offline manager. This leads quite often to the message...
  • GeneralError
  • Casual Listener
  • 747 Views
  • 3 replies
  • 1 likes
  • 747 Views
  • 3 replies
  • 1 likes

Search error

The artist's albums and songs don't come out.

  • Newbie
  • The artist's albums and songs don't come out.
  • 159 Views
  • 0 replies
  • 0 likes
  • 159 Views
  • 0 replies
  • 0 likes

Samsung s5 not reading sd card

Hi,My spotify randomly undownloaded all of my offline songs and it is now not reading my sd card. I have tried to uninstall and reinstall spotify etc but it is still not working.Please help! Any is appreciatedThanks.

  • Newbie
  • Hi, My spotify randomly undownloaded all of my offline songs and it is now not reading my sd card. I have tried to uninstall and reinstall spotify etc but it is still not working. Please help! ...
  • Ibonsall14
  • Gig Goer
  • 220 Views
  • 1 replies
  • 0 likes
  • 220 Views
  • 1 replies
  • 0 likes

Solved!! Download Error :Max 3 devices / You are at limit / downloads removed from this device

I have a Samsung Note 4. I have only one device and only downloaded some playlists to this one device. Sometimes I use the desktop spotify version to stream music. One day I opened Spotify on my phone and received this "Download Error" message. All m...

  • Casual Listener
  • I have a Samsung Note 4.  I have only one device and only downloaded some playlists to this one device.  Sometimes I use the desktop spotify version to stream music.  One day I opened ...
  • magspots
  • Casual Listener
  • 1600 Views
  • 2 replies
  • 0 likes
  • 1600 Views
  • 2 replies
  • 0 likes

Android App: Transmit Track Info via Bluetooth (A2DP/AVRCP 1.3)

How to make music automatically play when I start my car via bluetooth from where I left off.. It shows it on the car screen but I have to manually push play on my phone. All other features work fine.

  • Casual Listener
  • How to make music automatically play when I start my car via bluetooth from where I left off.. It shows it on the car screen but I have to manually push play on my phone. All other features work fine.
  • Msundt22
  • Casual Listener
  • 211 Views
  • 1 replies
  • 0 likes
  • 211 Views
  • 1 replies
  • 0 likes

Wallpapers in screen loocked

I don't see the wallpapers of music in screen loocked

  • Newbie
  • I don't see the wallpapers of music in screen loocked
  • 169 Views
  • 0 replies
  • 0 likes
  • 169 Views
  • 0 replies
  • 0 likes

All my downloaded album get deleted

Every once in two months all of my albums get deleted, they're still saved but not downloaded even tough they were. Except for today when I woke up and saw my music was deleted and some albums were missing so I had to search every artist and check if...

  • Newbie
  • Every once in two months all of my albums get deleted, they're still saved but not downloaded even tough they were. Except for today when I woke up and saw my music was deleted and some albums were m...
  • 176 Views
  • 0 replies
  • 0 likes
  • 176 Views
  • 0 replies
  • 0 likes

Solved!! How do I send my downloads to my SD Card?

How do I send my music downloads on the SD Card using Android?I can't find the word or option "storage" when I'd tapped on the "settings"icon on my Android.

  • Music Fan
  • How do I send my music downloads on the SD Card using Android? I can't find the word or option "storage" when I'd tapped on the "settings" icon on my Android.
  • KatesHere
  • Community Legend
  • 39658 Views
  • 13 replies
  • 0 likes
  • Premium
  • 39658 Views
  • 13 replies
  • 0 likes