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[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 854551 Views
  • 11 replies
  • 49 likes
  • Android
    Guide
    Troubleshooting
  • 854551 Views
  • 11 replies
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Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Moderator
  • 20412 Views
  • 3 replies
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  • 20412 Views
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Solved!! Library

Hello , can tou please help me ? When i open spotify i see on the below: home ,browse , search ,radio,and me. WHERE IS MY LIBRARY?,when i go to me i see my playlist and my account, i cant see my sings, please help me how can i fix it !?

  • Newbie
  • Hello , can tou please help me ? When i open spotify i see on the below: home ,browse , search ,radio,and me. WHERE IS MY LIBRARY?,when i go to me i see my playlist and my account, i cant see my sing...
  • silentwingtip
  • Newbie
  • 303 Views
  • 2 replies
  • 1 likes
  • 303 Views
  • 2 replies
  • 1 likes

Problemas con samsung s6 edge

Estuve teniendo dificultades para reproducir canciones las últimas semanas. Luego de reproducir varias se traba la aplicación y debo cerrarla para poder seguir usándola. Probé desistalarla, cambiar opciones de la batería y lo que leí en los otros pos...

  • Casual Listener
  • Estuve teniendo dificultades para reproducir canciones las últimas semanas. Luego de reproducir varias se traba la aplicación y debo cerrarla para poder seguir usándola. Probé desistalarla, cambiar o...
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  • 147 Views
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Layout para mobil es terrible

Hola, el motivo de mi mensaje es para quejarme del nuevo layout para mobil, es terrible y nada funcional. No puedo ver artistas ni albumes, es realmente terrible.Espero tomen cartas en el asunto a la brevedad, ya que si no puedo navegar libremente of...

  • Newbie
  • Hola, el motivo de mi mensaje es para quejarme del nuevo layout para mobil, es terrible y nada funcional. No puedo ver artistas ni albumes, es realmente terrible. Espero tomen cartas en el asunto a ...
  • 99 Views
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  • 99 Views
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Spotify stops responding/freezes when playing songs offline

I have the app on my honor 8 (marshmallow) and when I'm playing songs off my offline playlist, after a while it stops responding and I can't change the songs or pause. I have to stop and restart the app and it happens again. I've even uninstalled and...

  • Casual Listener
  • I have the app on my honor 8 (marshmallow) and when I'm playing songs off my offline playlist, after a while it stops responding and I can't change the songs or pause. I have to stop and restart the ...
  • spotted13
  • Casual Listener
  • 2446 Views
  • 5 replies
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  • 2446 Views
  • 5 replies
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Spotify always ask to Login every Android restart and shutdown when spotify is on

Dear Spotify,honestly, Spotify is the best application to hear good music quality. But i have a problem, spotify ask me to relogin every my android shutdown when spotify is on. this is make my offline file can't play anymore. after login, spotify del...

  • Casual Listener
  • Dear Spotify, honestly, Spotify is the best application to hear good music quality. But i have a problem, spotify ask me to relogin every my android shutdown when spotify is on. this is make my offl...
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  • 183 Views
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Spotify just dont work anymore

so the last month spotify have managed to play a couple of songs. but 99% of the time i get "this song is not available" what in the world is wrong? the worst thing that its taken monts to fix and that there aint no explanation from spotify how to fi...

  • Casual Listener
  • so the last month spotify have managed to play a couple of songs. but 99% of the time i get "this song is not available" what in the world is wrong? the worst thing that its taken monts to fix and th...
  • 103 Views
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  • 103 Views
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Solved!! "My Songs" songs gone

I updated my app to the version 7.1.0.1025 armv7. When I opened spotify "My Songs" had new songs and the ones I had were gone except 2. I believe someone logged into my account accidently and deleted my songs, because I changed the password, logoff a...

  • Newbie
  • I updated my app to the version 7.1.0.1025 armv7. When I opened spotify "My Songs" had new songs and the ones I had were gone except 2.   I believe someone logged into my account accidently an...
  • DiamondLife522
  • Music Fan
  • 176 Views
  • 1 replies
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  • 176 Views
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Songs were available yesterday and today some are greyed out

Yesterday certain songs were available and today they are greyed out. I reached out to the artist and it is availble on his spotify.

  • Newbie
  • Yesterday certain songs were available and today they are greyed out. I reached out to the artist and it is availble on his spotify. 
  • DiamondLife522
  • Music Fan
  • 156 Views
  • 1 replies
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  • 156 Views
  • 1 replies
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Solved!! Library disappeared

I just found that my library module has disappeared from the spotify app. In its place is a 'ME' module that wasn't there, but does not provide the function of being able to view and play songs I've downloaded in the past.I've tried clearing the cach...

  • Casual Listener
  • I just found that my library module has disappeared from the spotify app. In its place is a 'ME' module that wasn't there, but does not provide the function of being able to view and play songs I've ...
  • RZ5HFD
  • Newbie
  • 1110 Views
  • 4 replies
  • 1 likes
  • 1110 Views
  • 4 replies
  • 1 likes

says I have no connection but I'm on 4G

I was playing music when it suddenly stops and tells me I have no data connection. But on my phone it's 4G and I can do everything besides listen to music.I logged out, restarted the phone and logged in again. It works for about one song then it's th...

  • Newbie
  • I was playing music when it suddenly stops and tells me I have no data connection. But on my phone it's 4G and I can do everything besides listen to music. I logged out, restarted the phone and lo...
  • Jojocranedavies
  • Casual Listener
  • 998 Views
  • 4 replies
  • 1 likes
  • no data connection
    streaming quality
  • 998 Views
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I cant download my songs from my computer to my phone

I can't download my songs from my computer to my phone.Can anyone help me?

  • Casual Listener
  • I can't download my songs from my computer to my phone. Can anyone help me?
  • VTO
  • Casual Listener
  • 264 Views
  • 6 replies
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  • 264 Views
  • 6 replies
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Playlist sorting

Hi, Using spotify on my pc it works fine & if I add new songs to my list they sync in order if I filter by song or artist & are then in alphabetical order. But if I then go to use spotiify with the same playlist on my phone the newly added songs sit ...

  • Regular
  • Hi, Using spotify on my pc it works fine & if I add new songs to my list they sync in order if I filter by song or artist & are then in alphabetical order. But if I then go to use spotiify wi...
  • Joe
  • Community Legend
  • 339 Views
  • 9 replies
  • 0 likes
  • 339 Views
  • 9 replies
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Spotify Connect - Same Network - Multiple Accounts

HeyToday I got an error message max download accounts reached. 3 accounts max.I just use 1 account for downloading. I just formatted my phone which used also this spotify account. Can I Remove it somehow? Why didn't it go automatically?Joris

  • Casual Listener
  • Hey Today I got an error message max download accounts reached. 3 accounts max. I just use 1 account for downloading. I just formatted my phone which used also this spotify account. Can I Remov...
  • Joe
  • Community Legend
  • 141 Views
  • 1 replies
  • 0 likes
  • 141 Views
  • 1 replies
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Yeni versiyon donuyor 7.1.0.1025 armv7

Son versiyon kullaniyorum.Sürekli donuyor.Kilitleniyor. Ama müzik çalmaya devam ediyor.Büyük bir sıkıntı.Çok sinir edici bir durum.

  • Newbie
  • Son versiyon kullaniyorum. Sürekli donuyor. Kilitleniyor. Ama müzik çalmaya devam ediyor. Büyük bir sıkıntı. Çok sinir edici bir durum.
  • 186 Views
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  • 1 likes
  • 186 Views
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Your library menu option disappeared

I am using version 7.1.0.1025 armV7, Android 7.1.1 on a Google pixel xl and more cannot find the option to access my library. I also do not have an option to save albums anymore. Screen shots have been attached.Any help is much appreciated!

  • Regular
  • I am using version 7.1.0.1025 armV7, Android 7.1.1 on a Google pixel xl and more cannot find the option to access my library. I also do not have an option to save albums anymore. Screen shots have be...
  • Maxim
  • Spotify Star
  • 184 Views
  • 1 replies
  • 0 likes
  • 184 Views
  • 1 replies
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keeps buffering

I have a HTC One M8 and Spotify just does what ever it wants to....it keeps buffering and now i cant even stop the music. so it is randomly playing for about 2 seconds then nothing for 10 seconds....Ive tried reinstalling the app three times.....Help...

  • Newbie
  • I have a HTC One M8 and Spotify just does what ever it wants to.... it keeps buffering and now i cant even stop the music.  so it is randomly playing for about 2 seconds then nothing for 10 sec...
  • geirhong
  • Roadie
  • 369 Views
  • 3 replies
  • 1 likes
  • 369 Views
  • 3 replies
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Spotify causes my Galaxy S7 to crash almost daily.

Like the subject says, Spotify causes my phone to crash several times a week. I believe it's Spotify because it will be the only app running and my phone will crash. At first I thought it was my phone, so I took it in and exchanged it for a new one o...

  • Visitor
  • Like the subject says, Spotify causes my phone to crash several times a week. I believe it's Spotify because it will be the only app running and my phone will crash. At first I thought it was my phon...
  • 100 Views
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  • 100 Views
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Downloaded songs keep "undownloading"

Phone model: Sony Xperia Z3, Android Lollipop ver. 5.0.2I have a premium account and downloading songs have been convenient for me especially when I'm on holiday vacation or taking the subway. But lately, all of my saved songs would spontaneous "undo...

  • Newbie
  • Phone model: Sony Xperia Z3, Android Lollipop ver. 5.0.2 I have a premium account and downloading songs have been convenient for me especially when I'm on holiday vacation or taking the subway. Bu...
  • 156 Views
  • 0 replies
  • 2 likes
  • 156 Views
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Spotify Stops Playing After Each Track

I have looked here already and none of the solutions I've found have worked. I logged out and logged back in, then I followed the steps for a clean install and neither have worked. Thanks in advance for any and all help.

  • Newbie
  • I have looked here already and none of the solutions I've found have worked.   I logged out and logged back in, then I followed the steps for a clean install and neither have worked.  Thank...
  • Joe
  • Community Legend
  • 139 Views
  • 1 replies
  • 0 likes
  • 139 Views
  • 1 replies
  • 0 likes