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[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 846946 Views
  • 11 replies
  • 49 likes
  • Android
    Guide
    Troubleshooting
  • 846946 Views
  • 11 replies
  • 49 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Moderator
  • 16144 Views
  • 3 replies
  • 0 likes
  • 16144 Views
  • 3 replies
  • 0 likes

Solved!! How do I play a specific song using Google Voice

I've looked all over and no answer to this question, it's a fairly simple requests in my opinion but it seems to be impossible to implement using Google Voice.When I say, "Okay Google play Third Eye Blind Misfits" for example it will play Third Eye B...

  • Music Fan
  • I've looked all over and no answer to this question, it's a fairly simple requests in my opinion but it seems to be impossible to implement using Google Voice. When I say, "Okay Google play Third ...
  • kellyme
  • Music Fan
  • 5024 Views
  • 4 replies
  • 0 likes
  • 5024 Views
  • 4 replies
  • 0 likes

Equalizer problems with imported songs

I synced a couple of songs on my phone which aren't available on spotify, I also have always my standard Android Equalizer with custom settings running.Now everytime i get from a song thats from spotify to a synced one the equalizer shuts completely ...

  • Newbie
  • I synced a couple of songs on my phone which aren't available on spotify, I also have always my standard Android Equalizer with custom settings running. Now everytime i get from a song thats from sp...
  • 93 Views
  • 0 replies
  • 0 likes
  • 93 Views
  • 0 replies
  • 0 likes

Too many devices

Hi people. I have posted this before but its happend again. I got a message along the lines of " you can only download to a max of 2/3 devices so all your downloads will be removed from this device". That device is my phone which is the ONLY device I...

  • Casual Listener
  • Hi people. I have posted this before but its happend again. I got a message along the lines of " you can only download to a max of 2/3 devices so all your downloads will be removed from this device"....
  • Joe
  • Community Legend
  • 120 Views
  • 1 replies
  • 0 likes
  • 120 Views
  • 1 replies
  • 0 likes

Spotify connect volume problem on Sony SRS7

I have a Sony SRS7 speaker and the connect functionality is great but i have a problem with volume control.The volume control works perfectly on iphones but in my android (moto g4) don´t work at all. Is this normal on android or i missing something?

  • Casual Listener
  • I have a Sony SRS7 speaker and the connect functionality is great but i have a problem with volume control. The volume control works perfectly on iphones but in my android (moto g4) don´t work at al...
  • elfer83
  • Casual Listener
  • 238 Views
  • 4 replies
  • 0 likes
  • 238 Views
  • 4 replies
  • 0 likes

Spotify stopping mid song on my Android phone

I can't figure out what is causing it, I can't even get through one song before it shuts off. This is a new problem, as I have used it on my phone for months without issues, and first noticed this problem yesterday. Doesn't matter if it is streaming ...

  • Casual Listener
  • I can't figure out what is causing it, I can't even get through one song before it shuts off.  This is a new problem, as I have used it on my phone for months without issues, and first noticed t...
  • Ciara1996
  • Newbie
  • 14620 Views
  • 9 replies
  • 2 likes
  • 14620 Views
  • 9 replies
  • 2 likes

Superuser Contribution Songs I Haven't Downloaded Are Playing While I'm in OFFLINE Mode

When I go to my "songs" and just do shuffle play while I'm in offline mode, I would expect only songs that I have downloaded to play. That isn't the case, and then sometimes when I notice that I have a song that has been downloaded, I don't see an op...

  • Regular
  • When I go to my "songs" and just do shuffle play while I'm in offline mode, I would expect only songs that I have downloaded to play.  That isn't the case, and then sometimes when I notice that ...
  • WeReady
  • Regular
  • 609 Views
  • 2 replies
  • 0 likes
  • 609 Views
  • 2 replies
  • 0 likes

advertisement video pauses my Spotify

I've been having an issue recently with Spotify advertisement videos.Soon as an advertisement video opens it will not play it keeps pausing and playing over and over.I cannot click on the back button cannot close the app cannot open Spotify until I r...

  • Visitor
  • I've been having an issue recently with Spotify advertisement videos. Soon as an advertisement video opens it will not play it keeps pausing and playing over and over. I cannot click on the back bu...
  • 171 Views
  • 0 replies
  • 0 likes
  • 171 Views
  • 0 replies
  • 0 likes

Playlist creation failure

I tried to create a playlist from an album. I do this all the time, but this time this is what happened: after I confirmed the name of a playlist, it did not appear on the list of my playlists, I only get a message which says: "loading".I was doing t...

  • Newbie
  • I tried to create a playlist from an album. I do this all the time, but this time this is what happened: after I confirmed the name of a playlist, it did not appear on the list of my playlists, I onl...
  • 178 Views
  • 0 replies
  • 0 likes
  • 178 Views
  • 0 replies
  • 0 likes

Can't playing specific song

Hey everybody,I'm a premium user, and recently while I was trying to play a specific song from a Playlist (or even from search result) I couldn't play it. Meaning that there is no play button, instead the "right key" menu pops up as you can see in th...

  • Newbie
  • Hey everybody, I'm a premium user, and recently while I was trying to play a specific song from a Playlist (or even from search result) I couldn't play it. Meaning that there is no play button, inst...
  • Joe
  • Community Legend
  • 434 Views
  • 1 replies
  • 0 likes
  • Play
    Play Button
    Play Next
  • 434 Views
  • 1 replies
  • 0 likes

Headphone issues with HTC One M8

After the latest version update of Spotify, I've been experiencing issues with my headphones. When the headphones are plugged in, the music is played through the speakers until I unplug and replug it. Plus, the control button on the headphones is not...

  • Newbie
  • After the latest version update of Spotify, I've been experiencing issues with my headphones. When the headphones are plugged in, the music is played through the speakers until I unplug and replug it...
  • Joe
  • Community Legend
  • 282 Views
  • 1 replies
  • 0 likes
  • 282 Views
  • 1 replies
  • 0 likes

Offline songs sometimes/dont work all have been downloaded.

All the songs on my play lists have been downloaded,and listened to offline. Playlist songs I've listened to numerous times now have no green arrow, sometimes even though in offline mode they're greyed out they'll still work. So offline works sometim...

  • Gig Goer
  • All the songs on my play lists have been downloaded,and listened to offline. Playlist songs I've listened to numerous times now have no green arrow, sometimes even though in offline mode they're grey...
  • 162 Views
  • 0 replies
  • 0 likes
  • 162 Views
  • 0 replies
  • 0 likes

Spotify don't show in the notification bar or the lock screen

Hi.I have problem with the app. When I open it the first time it's all ok but when I stop music and come back to the app after some time the streaming works fine but the app don't show in the notification bar or lock screen, the widget doesn't work a...

  • Casual Listener
  • Hi. I have problem with the app. When I open it the first time it's all ok but when I stop music and come back to the app after some time the streaming works fine but the app don't show in the notif...
  • Hewcia33
  • Casual Listener
  • 346 Views
  • 4 replies
  • 0 likes
  • 346 Views
  • 4 replies
  • 0 likes

UAE, dark ages of streaming

When are you guys going to get the service going here? I have Premium but can't resubscribe beacuse the service isn't available here. Tried all my cards, but since they are registered in the UAE I cannot make the payment. We are boarderlining 2017 no...

  • Newbie
  • When are you guys going to get the service going here? I have Premium but can't resubscribe beacuse the service isn't available here. Tried all my cards, but since they are registered in the UAE I ca...
  • 145 Views
  • 0 replies
  • 0 likes
  • 145 Views
  • 0 replies
  • 0 likes

library disappeared overseas

I live in Australia but I'm spending three months in Fiji. When I logged in here my whole library disappeared. I'm using my Spotify username (not email address), regular account in a nexus 5s with the latest android. Thanks in advance!

  • Newbie
  • I live in Australia but I'm spending three months in Fiji. When I logged in here my whole library disappeared. I'm using my Spotify username (not email address), regular account in a nexus 5s with th...
  • 224 Views
  • 0 replies
  • 0 likes
  • 224 Views
  • 0 replies
  • 0 likes

Explicit sign stopping music?.

Why is it that all of a sudden some of my music has the "Explicit" sign next to them and won't play ?.This has only been in the last day as it was all fine yesterday.

  • Casual Listener
  • Why is it that all of a sudden some of my music has the "Explicit" sign next to them and won't play ?. This has only been in the last day as it was all fine yesterday.
  • Joe
  • Community Legend
  • 265 Views
  • 3 replies
  • 0 likes
  • 265 Views
  • 3 replies
  • 0 likes

Superuser Contribution Bug: language change when changing options

When changing the messaging options, the language of the text change at the same time...(one way) take a look att the attached picture ..

  • Casual Listener
  • When changing the messaging options, the language of the text change at the same time...(one way) take a look att the attached picture .. 
  • piraya01
  • Casual Listener
  • 235 Views
  • 2 replies
  • 0 likes
  • 235 Views
  • 2 replies
  • 0 likes

Still can't renew my subscription

Hi, Every month I have trouble renewing my premiumsubscription. This has been a problem for a long time now. First I get an email saying that they have been unable to withdraw funds from my account and tell me to log on to Spotify webpage and check m...

  • Casual Listener
  • Hi, Every month I have trouble renewing my premiumsubscription. This has been a problem for a long time now. First I get an email saying that they have been unable to withdraw funds from my account...
  • Joe
  • Community Legend
  • 611 Views
  • 3 replies
  • 0 likes
  • 611 Views
  • 3 replies
  • 0 likes

Last.fm scrobbling not working

I can no longer scrobble to last.fm from the Spotify Android app. It worked just fine last night and I have changed no settings or anything, then I listened to music this morning and none of the tracks got scrobbled. I have Spotify Premium, my phone ...

  • Casual Listener
  • I can no longer scrobble to last.fm from the Spotify Android app. It worked just fine last night and I have changed no settings or anything, then I listened to music this morning and none of the trac...
  • CatPat
  • Casual Listener
  • 582 Views
  • 3 replies
  • 0 likes
  • 582 Views
  • 3 replies
  • 0 likes

Spotify connect does not play long playlists

Hi together, Since some time i am experiencing a strange issue. I want to play a playlist with around 150 tracks via Connect. If i start the playlist from the beginning via Android app version 6.5.0.1816 it only adds around 70 tracks to the current p...

  • Casual Listener
  • Hi together,   Since some time i am experiencing a strange issue. I want to play a playlist with around 150 tracks via Connect. If i start the playlist from the beginning via Android app versi...
  • fsinf
  • Casual Listener
  • 267 Views
  • 2 replies
  • 0 likes
  • 267 Views
  • 2 replies
  • 0 likes

Downloaded songs gone after update

Hi,im a premium user of family Spotify and was having no trouble with the app till today. My phone was updated, not sure when, and out of nowhere all the downloaded songs (over 500) disappeared. Now im redownloading it, which really takes a long time...

  • Newbie
  • Hi, im a premium user of family Spotify and was having no trouble with the app till today. My phone was updated, not sure when, and out of nowhere all the downloaded songs (over 500) disappeared.&nb...
  • 147 Views
  • 0 replies
  • 0 likes
  • 147 Views
  • 0 replies
  • 0 likes