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Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

Itsfisy

Newbie

376322 Views

541 replies

34 likes

Account
Free
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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

7564 Views

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Spotify for Android launches and runs with web player

Since the web player update I got earlier today, every time I use the web player, my phone player automatically launches as well. What is going on with this? Is there a way to turn it off? I lost 10% of my phone's battery in an hour during which I wa...

Casual Listener

Since the web player update I got earlier today, every time I use the web player, my phone player automatically launches as well.  What is going on with this?  Is there a way to turn it off...

356 Views

0 replies

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Superuser Contribution I CAN PLAY SONG ON MY PHONE BUT NOT ON MY COMPUTER

i can play this specific song on my phone but when i try to play the same song on my computer,it always says unavailable.WHYYYY?

Newbie

i can play this specific song on my phone but when i try to play the same song on my computer,it always says unavailable.WHYYYY?  

Maria_B

Moderator

428 Views

1 replies

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I can Shuffle Folders on PC but not Android?

I can even Shuffle folders full of other folders full of playlists on my PC, and then select "Play on this device" through my phone, and it will continue shuffling that entire folder, but when I'm at work I can't shuffle my folders through the Androi...

Casual Listener

I can even Shuffle folders full of other folders full of playlists on my PC, and then select "Play on this device" through my phone, and it will continue shuffling that entire folder, but when I'm at...

MattSuda

Spotify Star

541 Views

3 replies

0 likes

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Cant download full album

Can't download full album anymore. I lost most songs off all the album's I have downloaded and can't re download them!!! Why is this happening???

Newbie

Can't download full album anymore. I lost most songs off all the album's I have downloaded and can't re download them!!! Why is this happening???

294 Views

0 replies

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Problem with Bluetooth mode

Hello and sorry for my bad english.I have a family Account and today i paired my samsung s4 mini with my Bluetooth car radio. The music is playing and every thing is good until my phone gets the locking screen. The music is still continueing until th...

Newbie

Hello and sorry for my bad english. I have a family Account and today i paired my samsung s4 mini with my Bluetooth car radio. The music is playing and every thing is good until my phone gets the lo...

280 Views

0 replies

0 likes

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Spotify Keep deleting self. [TR] Spotify Kendini Sürekli Kaldırıyor.

I was using spotify until 2-3 month and problem ahead. When i play music on spotify its instantly closing and removing all files from my pc . When i installed again its doing same think. I have no problem on mobile but cannot install spotify on pc. P...

Casual Listener

I was using spotify until 2-3 month and problem ahead. When i play music on spotify its instantly closing and removing all files from my pc . When i installed again its doing same think. I have no pr...

424 Views

0 replies

0 likes

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Urgent! Help with djay spotify playlists

Help please! I've make my playlist for a gig on Sunday but my Djay app will only see the first song in the playlist, also when my friends look into the same playlist they also only see the first song. Need to sort this or I have to download over a hu...

Newbie

Help please! I've make my playlist for a gig on Sunday but my Djay app will only see the first song in the playlist, also when my friends look into the same playlist they also only see the first song...

377 Views

0 replies

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Can't add songs to my playlist on mobile

Whenever I tap on a song and tap on "add to playlist" it cancels out of the screen and goes back to the song like nothing ever happened. This happens with any song. I tried going to the artist and the album and the same thing happened.

Newbie

Whenever I tap on a song and tap on "add to playlist" it cancels out of the screen and goes back to the song like nothing ever happened. This happens with any song. I tried going to the artist and th...

labelscollected

Community Legend

440 Views

1 replies

0 likes

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Full connection to the internet but still shows offline mode

Ive tried restarting my phone (samsung), logging out of spotify, checked if my phone was in offline mode (it isnt), uninstalling spotify and re-installing it but its still the same.I have full internet connection and i havent changed my facebook pass...

Newbie

Ive tried restarting my phone (samsung), logging out of spotify, checked if my phone was in offline mode (it isnt), uninstalling spotify and re-installing it but its still the same. I have full inte...

Chuckldaddy

Casual Listener

313 Views

1 replies

0 likes

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Can't play over 4G, but data is ON

Starting two days ago, I can no longer stream over 4G. WIFI works just fine.I can play offline playlists just fine. Whenever I turn off wifi, I get the message "You're offline".All other apps on the phone can use mobile data just fine.Here are the pa...

Casual Listener

Starting two days ago, I can no longer stream over 4G. WIFI works just fine. I can play offline playlists just fine.  Whenever I turn off wifi, I get the message "You're offline". All other a...

Chuckldaddy

Casual Listener

7480 Views

10 replies

0 likes

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Meu spotify desliga depois de tocar 3 musicas no celuar samsung... O que deve estar acontecendo ?

Meu spotify desliga sempre depois da terceira música tocada...sempre tenho que religar o aplicativo...não sei se é algum problema com a conta ou com o celular... Que é um Samsung gram prime...preciso de ajuda.... Já limpei o cache e procuro sempre de...

Newbie

Meu spotify desliga sempre depois da terceira música tocada...sempre tenho que religar o aplicativo...não sei se é algum problema com a conta ou com o celular... Que é um Samsung gram prime...preciso...

381 Views

0 replies

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Any smartphone can connect to my Play Station 4 and change the songs

Hi all!! Im a Play Station 4 user that is using Spotify. Sometimes when I play and listen Spotify, (just guessing) my brother is able to connect via Spotify Mobile (android) to my PS4 and change the songs and I don´t know how to block him. Is there a...

Newbie

Hi all!!   Im a Play Station 4 user that is using Spotify.   Sometimes when I play and listen Spotify, (just guessing) my brother is able to connect via Spotify Mobile (android) to my P...

215 Views

0 replies

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Spotify Premium

Spotify Premium won't let me sign up. When I put my card number in it says to enter the expiration date. The expiration date is entered and correct.

Newbie

Spotify Premium won't let me sign up. When I put my card number in it says to enter the expiration date. The expiration date is entered and correct.

Joe

Community Legend

419 Views

2 replies

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Downloads Dissapearing

Paid for Premium so I could download music onto my phone to use while I was camping. However 2 days in to my trip and spotify logged me out and then deleted all music I had downloaded to my phone. This has now happened 3 seperate times and am getting...

Newbie

Paid for Premium so I could download music onto my phone to use while I was camping. However 2 days in to my trip and spotify logged me out and then deleted all music I had downloaded to my phone. Th...

user-removed

Not applicable

343 Views

1 replies

0 likes

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Radio Mode and AutoPlay not working

Every time I am listening to the radio mod or in autoplay after 3 or 4 songs it stops playing even though the play button is still active.Is there any way around it? as it is very frustrating having to click to pause and then play again every 4 songs...

Newbie

Every time I am listening to the radio mod or in autoplay after 3 or 4 songs it stops playing even though the play button is still active. Is there any way around it? as it is very frustrating hav...

546 Views

0 replies

0 likes

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removing all downloads

this is just a bug report i guessi am only using spotify on my computer and on my phonei downloaded my music only to my phone and since i want it in extreme quality and my wifi isnt the best it took several days to download the 3000 songsnow after sw...

Music Fan

this is just a bug report i guess i am only using spotify on my computer and on my phone i downloaded my music only to my phone and since i want it in extreme quality and my wifi isnt the best it...

MartinStoichkov

Community Legend

342 Views

1 replies

0 likes

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Trouble queuing songs. Wont work.

I want to queue songs, but it wont work. I put it in queue but it still wont play. Bit when i play that specifc song, the song itself work. What do i do? I have updated, install and reinstalled. Logged in and logged out. Restart my phone.. Etc.

Newbie

I want to queue songs, but it wont work. I put it in queue but it still wont play. Bit when i play that specifc song, the song itself work. What do i do? I have updated, install and reinstalled. Logg...

MartinStoichkov

Community Legend

255 Views

1 replies

0 likes

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Solved!! Downloaded songs on free account.

I have a free account on Spotify. My saved songs show as downloaded songs and do occupy space on my phone. But I can't play them offline. Is it a problem or does it not matter if I delete the "downloaded"?

Casual Listener

I have a free account on Spotify. My saved songs show as downloaded songs and do occupy space on my phone. But I can't play them offline. Is it a problem or does it not matter if I delete the "downlo...

MattSuda

Spotify Star

643 Views

5 replies

0 likes

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Premium Account 2500 Offline Songs gone

Toll now i have my premium Account 4-5 years, iam now on vacation and all of sudden all my offline songs are gone. Playlists are still available and iam able to download all songs again.The green arrow disappeared, the playlist aren't even shown as s...

Casual Listener

Toll now i have my premium Account 4-5 years, iam now on vacation and all of sudden all my offline songs are gone. Playlists are still available and iam able to download all songs again. The green a...

299 Views

0 replies

0 likes

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AUX cable issue and earphones plugin.

So this is the thing, when I have an aux cable plugged to my phone and listening to music in the car for example, the music keeps pausing and the headphone symbol blinks for just a second and the music stops. You have to press play again for it to re...

Newbie

So this is the thing, when I have an aux cable plugged to my phone and listening to music in the car for example, the music keeps pausing and the headphone symbol blinks for just a second and the mus...

itu_

Community Legend

6918 Views

1 replies

1 likes

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