Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • 0x8EFABE4E
  • Newbie
  • 57438 Views
  • 68 replies
  • 25 likes
  • 57438 Views
  • 68 replies
  • 25 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Sumit_Ghosh
  • Casual Listener
  • 28078 Views
  • 5 replies
  • 0 likes
  • 28078 Views
  • 5 replies
  • 0 likes

Selected music does not play, only unrelated suggestions

I have been frustrated many times recently when shuffle playing a range of different playlists and albums, I have not been permitted to listen to any of the actual songs I chose but instead a stream of totally unrelated songs from different genres al...

  • Newbie
  • I have been frustrated many times recently when shuffle playing a range of different playlists and albums, I have not been permitted to listen to any of the actual songs I chose but instead a stream ...
  • 288 Views
  • 0 replies
  • 0 likes
  • 288 Views
  • 0 replies
  • 0 likes

Cant open downloaded songs

I've used factory settings on my phone now the problem is I can see all my old songs on my SD card but Spotify want me to download all of them again.. How can I fix this little problem? I also can't choose where do I want to save my music's

  • Newbie
  • I've used factory settings on my phone now the problem is I can see all my old songs on my SD card but Spotify want me to download all of them again.. How can I fix this little problem? I also can't ...
  • 243 Views
  • 0 replies
  • 0 likes
  • 243 Views
  • 0 replies
  • 0 likes

Spotify bug on it's storage reports wont let me nor download nor install any other apps

I've got to know a bug in spotify, where it store the offline music you download onto the SD but reports beeing used internal memory.I know and have read another article (https://community.spotify.com/t5/Android/Spotify-uses-my-internal-memory-also-i...

  • Newbie
  • I've got to know a bug in spotify, where it store the offline music you download onto the SD but reports beeing used internal memory. I know and have read another article (https://community.spotify....
  • 274 Views
  • 0 replies
  • 0 likes
  • 274 Views
  • 0 replies
  • 0 likes

Can't start radio, share, go to artist or go to album.

When i search for a song and want to go to that song's Radio. i click on the 3 dots next to it and click on *Go to song radio" but nothing happens, the menu closes and nothing, so i tried to click on *Go to Album" and still nothing. same with ALL the...

  • Casual Listener
  • When i search for a song and want to go to that song's Radio. i click on the 3 dots next to it and click on *Go to song radio" but nothing happens, the menu closes and nothing, so i tried to click on...
  • Thure1989
  • Casual Listener
  • 813 Views
  • 1 replies
  • 0 likes
  • 813 Views
  • 1 replies
  • 0 likes

Volume is too low :(

march 2017, updated spotify on android have too low volume. I'm using original motorola earphone. please add volume gain option on settings!!! I don't want to be stuck on the android volume limiter.

  • Visitor
  • march 2017, updated spotify on android have too low volume. I'm using original motorola earphone. please add volume gain option on settings!!! I don't want to be stuck on the android volume limiter.
  • labelscollected
  • Community Legend
  • 301 Views
  • 1 replies
  • 1 likes
  • 301 Views
  • 1 replies
  • 1 likes

Spotify stops playing songs after 1 second, all Albums are downloaded on smartphone

Spotify stops playing songs after 1 second,all Albums are downloaded on smartphone I must a few times disable BT connection on radio or phone and it works for the next moment reinstall / new song download - nothing help Samsung S7 bluetooth connectio...

  • Casual Listener
  • Spotify stops playing songs after 1 second, all Albums are downloaded on smartphone   I must a few times disable BT connection on radio  or phone and it works for the next moment  ...
  • tazzharm
  • Casual Listener
  • 258 Views
  • 1 replies
  • 0 likes
  • 258 Views
  • 1 replies
  • 0 likes

Meztlybayardo

I made me premium yesterday and today doesn't open my premium cuality

  • Casual Listener
  • I made me premium yesterday and today doesn't open my premium cuality
  • 149 Views
  • 0 replies
  • 0 likes
  • 149 Views
  • 0 replies
  • 0 likes

Playlist not downloading

I selected download option. It says downloading. I see my songs waiting for download. Nothing happens. I have already Uninstalled and reinstalled app. I have plenty of memory and space on phone. Does the pc version of Spotify first have to do somethi...

  • Newbie
  • I selected download option. It says downloading. I see my songs waiting for download. Nothing happens. I have already Uninstalled and reinstalled app. I have plenty of memory and space on phone. Does...
  • Joe
  • Community Legend
  • 206 Views
  • 1 replies
  • 0 likes
  • 206 Views
  • 1 replies
  • 0 likes

This album can't play

Why I can't play this album?

  • Newbie
  • Why I can't play this album?
  • Jacob
  • Community Legend
  • 211 Views
  • 1 replies
  • 0 likes
  • 211 Views
  • 1 replies
  • 0 likes

Superuser Contribution Downloaded Music Won't Play

Hi! I downloaded a playlist I made and some songs won't play on offline mode. I tried re-downloading the playlist over and over but they still won't play. They work perfectly fine online, though. Thank you.

  • Visitor
  • Hi!   I downloaded a playlist I made and some songs won't play on offline mode. I tried re-downloading the playlist over and over but they still won't play. They work perfectly fine ...
  • Pgrist47
  • Newbie
  • 539 Views
  • 3 replies
  • 0 likes
  • 539 Views
  • 3 replies
  • 0 likes

App becomes unusable after trying too download multiple podcasts.

Samsung galaxy s7 ive recreated this twice now. Ive done a clean install twice, then the app works completely fine im even able too download all my songs. But after about a minute of downloading podcasts the app crashes.

  • Newbie
  • Samsung galaxy s7 ive recreated this twice now. Ive done a clean install twice, then the app works completely fine im even able too download all my songs. But after about a minute of downloading podc...
  • 169 Views
  • 0 replies
  • 0 likes
  • 169 Views
  • 0 replies
  • 0 likes

Android phone randomly takes over stream

Sometimes when I'm listening to music it stops and then says "Playing on Samsung Galaxy S7". The thing is, neither my wife nor I even opened Spotify. This has happened while I'm at work listening to music and she is sleeping, then woken up by angry m...

  • Music Fan
  • Sometimes when I'm listening to music it stops and then says "Playing on Samsung Galaxy S7". The thing is, neither my wife nor I even opened Spotify. This has happened while I'm at work listening to ...
  • EarlPurple
  • Roadie
  • 380 Views
  • 2 replies
  • 0 likes
  • 380 Views
  • 2 replies
  • 0 likes

Android did not pick up playlist change automatically

The one "connect" feature I DO expect is that, when I modify a playlist that my Android has downloaded, it picks up this playlist change instantly and downloads any tracks it needs to.My CurrentWeekly playlist is changed every Monday night with new s...

  • Roadie
  • The one "connect" feature I DO expect is that, when I modify a playlist that my Android has downloaded, it picks up this playlist change instantly and downloads any tracks it needs to. My CurrentWee...
  • 190 Views
  • 0 replies
  • 0 likes
  • 190 Views
  • 0 replies
  • 0 likes

I dont have primium but keep getting charged

I had premium, then got rid of it and still 5 months later being charged.I don't have a 2nd account so it's not a fee from thatI don't get a bill sent to my email about the charges.I need help

  • Newbie
  • I had premium, then got rid of it and still 5 months later being charged. I don't have a 2nd account so it's not a fee from that I don't get a bill sent to my email about the charges. I need...
  • Jacob
  • Community Legend
  • 217 Views
  • 1 replies
  • 0 likes
  • 217 Views
  • 1 replies
  • 0 likes

Solved!! Downloading a playlist

When you download a playlist, does it take space on your mobile device ?

  • Newbie
  • When you download a playlist, does it take space on your mobile device ?
  • Jaxx86
  • Music Fan
  • 367 Views
  • 1 replies
  • 0 likes
  • 367 Views
  • 1 replies
  • 0 likes

My downloaded songs are missing

So i updated my Axon 7 yesterday and suddenly to my dismay all my downloaded songs were gone yet it seems they still take up memory storage, what can i do? what happened?

  • Newbie
  • So i updated my Axon 7 yesterday and suddenly to my dismay all my downloaded songs were gone yet it seems they still take up memory storage, what can i do? what happened? 
  • 150 Views
  • 0 replies
  • 0 likes
  • 150 Views
  • 0 replies
  • 0 likes

problema para reproducir

buenas noches amigos tengo en lijero problema resulta q en mi celular pues descarge spoty y descarge las canciones q deseaba escuhar cierto sin conexion y cada ves q se apaga la pantalla se para la reproduccion quiero saber pr q si tengo el paquete p...

  • Visitor
  • buenas noches amigos tengo en lijero problema resulta q en mi celular pues descarge spoty y descarge las canciones q deseaba escuhar cierto sin conexion y cada ves q se apaga la pantalla se para la r...
  • 178 Views
  • 0 replies
  • 0 likes
  • 178 Views
  • 0 replies
  • 0 likes

Premium Family account and alexa set up

I have the premium family account. I tried to set up the account on Alexa and when I do it keeps saying that I do not have a premium accont. I check the account says premium and subsctiption is current and paid. Why is this so dificult?Please advise

  • Newbie
  • I have the premium  family account.  I tried to set up the account on Alexa and when I do it keeps saying that I do not have a premium accont.  I check the account says premium and sub...
  • JeffSchall
  • Casual Listener
  • 1317 Views
  • 1 replies
  • 1 likes
  • 1317 Views
  • 1 replies
  • 1 likes

4G useage

I have the option to download over cellular network turned OFF and always have. However I notice in my data useage history Spotify is using quite a bit of data! Last month was 400mb, month before about the same, month before almost 700mb. Why is spot...

  • Newbie
  • I have the option to download over cellular network turned OFF and always have. However I notice in my data useage history Spotify is using quite a bit of data! Last month was 400mb, month before abo...
  • 203 Views
  • 0 replies
  • 0 likes
  • 203 Views
  • 0 replies
  • 0 likes

Spotify freeze at playing same music. How to re-download music file?

My Spotify app stops playing music with same music. I meet 3 times. (This music is chainsmorker's Paris) But my iPad plays perperly same music. It looks this music file has broken on my Android device (Xperia X performance). Could you tell me how to ...

  • Newbie
  • My Spotify app stops playing music with same music. I meet 3 times. (This music is chainsmorker's Paris) But my iPad plays perperly same music. It looks this music file has broken on my Android devic...
  • 12345678924
  • Newbie
  • 304 Views
  • 1 replies
  • 0 likes
  • 304 Views
  • 1 replies
  • 0 likes