Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help for your Android mobile or tablet
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
ThePodfather
It's happened a few times now, I don't mind normal ads but when the 30 second ad comes on to get 30 minutes ad free music the button to click isn't there. Has anyone else had this problem?
Is there any way to sort your playlists in Android Auto?
The connection is lost when i unlock my phone via pin or fingerprint.This happens on my Denon AVR-7200WA.If this happens Severin times, I have to restart my phone and Receiver to connect again. This behavior I have for several months.It won't happen ...
Hi everybody i want to know why i cant hear an artist from Korea. He appears but not his songs. Im from south América. I want to know if is something about location or is something wrong with my account. Sorry for the bad english. Thanks and kisses f...
So, millenniums ago I downloaded last.fm, and uninstalled it shortly after, as I found it rather useless. But with last.fm removed, Spotify still gives me the notification "Last.fm Error - Wrong Username or Password."So, curiously as I am, I tap this...
Shuffle you've been drunk for a long time now, time to go home.... "Spotify’s Shuffle feature is probably the most frequently criticized part of the entire service. It simply doesn’t work for many people, and it hasn’t for a long, long time. No matte...
On the latest update (28/9/16) when I long press a song or tap the 3 dots to get the menu for the song with option such as to go to the artists page or album, add the song to up next etc. None of these options do anything, I press the option that I w...
I have not used Spotify for a few days now, so today i discovered the update.When i try to select and song to playlist, the menu just closes and nothing happens. Anyone else have this problem or maybe a solution to this?
Hello, i got a few questions about the android spotify app.Why can the mobile version of spotify only shuffle a playlist, while on the pc i can select a specific song? this is really annoying, and on top of that, When i click on shuffle a playlist on...
I have Motorola Moto M phone. My spotify app can't stream any songs unless you download it and its happening both wifi or data. My downloaded songs works fine. Already re-installed and clear cache.
For weeks now i keep getting logged out and honestly im close to switching to another platform. This happens between 2-3 times every week and it can happen at any time and normally when i lose wifi. I am a premium paying customer. There is only 1 oth...
Hello, I use Spotify on my Android 4.4.2 and a few days ago i started having a problem to add songs to my playlists. I can listen to songs on my smartphone but I cannot add them to playlists, when i click the button nothing happens, the options just ...
Hi.I use Spotify on my Android smartphone and since a long time it doesn't allow me to download my playlists when I'm not on a wifi network.There's an option in to change this setting, but doesn't change anything at all.Devs should do something about...
Hi,Actually I'm on a longer trip in South-America and love(d) to have my music with me - on Spotify. Well the app did an update and now... (sorry but **bleep**!) it still 'knows' my playlist - but non of the songs are status 'downloaded' though there...
So I've been using the app for a few months now and I just have one tiny problem.When I try to lock the screen while listening a song the app just stop the song, it just happen when it's locked and I don't think it's a ram issue since I can use other...
Your app has once again gone into whirl mode where I simply go to play a downloaded playlist, it freezes during playback and refuses to show me my playlists. I'm only asking for your app to understand its MOST BASIC FEATURE WHICH IS DOWNLOADED PLAYLI...
Hi, I know this question has been asked a lot but I've read through a lot of the posts and nothing has worked. I have a 32sd card that Spotify won't save songs to, sometimes it appears in the storage option in the library settings, most of the time i...
Hi.Currently whilst listening on my android Moto phone Spotify will randomly pause. It's at different times, sometimes it allows me to play again from the same point. Other times i will have to restart Spotify.I haven't installed any new apps to caus...
As the title says, my Spotify app on my LG G4 won't download the latest update. It's just stuck endlessly on "loading" and after a while gives an error. Tried restarting phone but it won't help. I'd rather not reinstall the app and have to download a...
Hey Spotify people's, I have recently become an android user after being with Apple for years. I have one gripe with the android Spotify app, why can't I edit my playlists??? I can do it on iPhone and iPad and have been able to for ages, but not on a...