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[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 842676 Views
  • 11 replies
  • 48 likes
  • Android
    Guide
    Troubleshooting
  • 842676 Views
  • 11 replies
  • 48 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Ivan
  • Spotify Legend
  • 14276 Views
  • 1 replies
  • 0 likes
  • 14276 Views
  • 1 replies
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Issues w/ Widget, Music doesn't stop playing after removal of headset & other issues

I have repeatedly reported these issues; and I would get issues where the widget is unresponsive; I cannot stop the music unless I open the app. Another issue I am dealing with, is when I remove my headset, the music continues to play; rather automat...

  • Roadie
  • I have repeatedly reported these issues; and I would get issues where the widget is unresponsive; I cannot stop the music unless I open the app. Another issue I am dealing with, is when I remove my h...
  • Joe
  • Community Legend
  • 375 Views
  • 2 replies
  • 0 likes
  • 375 Views
  • 2 replies
  • 0 likes

Downloading

How can I see what I'm downloading? If I click on the notifications on my cellphone it doesn't open a page that shows me what I'm downloading at the moment. I need to understand since it says that I'm downloading 1138 songs but I don't know why. Than...

  • Newbie
  • How can I see what I'm downloading? If I click on the notifications on my cellphone it doesn't open a page that shows me what I'm downloading at the moment. I need to understand since it says that I'...
  • Joe
  • Community Legend
  • 147 Views
  • 1 replies
  • 0 likes
  • 147 Views
  • 1 replies
  • 0 likes

Premium won't work on phone

Our family just started a plan for Premium spotify. It says I am successfully part of the plan online, but I am still getting ads and can't use premium features on the phone ap. I have logged out and logged back in again and it has not resolved the p...

  • Casual Listener
  • Our family just started a plan for Premium spotify. It says I am successfully part of the plan online, but I am still getting ads and can't use premium features on the phone ap. I have logged out and...
  • Joe
  • Community Legend
  • 210 Views
  • 3 replies
  • 0 likes
  • 210 Views
  • 3 replies
  • 0 likes

Won't show storage option

I want to download my music to my SD card however when I go to settings it doesn't give me the storage option to switch to SD card.

  • Newbie
  • I want to download my music to my SD card however when I go to settings it doesn't give me the storage option to switch to SD card.
  • Joe
  • Community Legend
  • 278 Views
  • 1 replies
  • 0 likes
  • 278 Views
  • 1 replies
  • 0 likes

Spotify Running Playlists Not Showing

When I select Running from the Browse menu there are no playlists, only the section headings "Featured" and "Running Originals" with blank space in between (see screenshot). Tapping anywhere has no result. I have already tried restarting the phone, r...

  • Newbie
  • When I select Running from the Browse menu there are no playlists, only the section headings "Featured" and "Running Originals" with blank space in between (see screenshot). Tapping anywhere has no r...
  • dramamask
  • Casual Listener
  • 280 Views
  • 3 replies
  • 0 likes
  • 280 Views
  • 3 replies
  • 0 likes

Musixmatch not working on Samsung Note5

I've connected Musixmatch to Spotify for several times before but the floating lyrics function still doesn't work. No lyrics appear when I play a song. I think I've turned on every function needed for the authorisation. I just want to read some lyric...

  • Newbie
  • I've connected Musixmatch to Spotify for several times before but the floating lyrics function still doesn't work. No lyrics appear when I play a song. I think I've turned on every function needed fo...
  • Joe
  • Community Legend
  • 372 Views
  • 1 replies
  • 0 likes
  • 372 Views
  • 1 replies
  • 0 likes

[Chromecast Audio] Why is it not possible to set a default Chromecast Device output?

I use my tablet(s) and Chromecast Audio to stream multiroom audio in my house. Every time I want to put on some music, the tablet starts playing music. I have to go to Chromecast devices. Pick my "Play everywhere" device. Wait a minute for it to conn...

  • Casual Listener
  • I use my tablet(s) and Chromecast Audio to stream multiroom audio in my house.   Every time I want to put on some music, the tablet starts playing music. I have to go to Chromecast devices...
  • 669 Views
  • 0 replies
  • 14 likes
  • 669 Views
  • 0 replies
  • 14 likes

No lock screen icons, "song not available", music stops playing...

I've just cancelled my subscription. I've been a paying customer for more than 4 years, but the bugs of the last weeks/months made using Spotify a nightmare. I know that there are threads for all the issues mentioned in the title. Unfortunately, deve...

  • Regular
  • I've just cancelled my subscription. I've been a paying customer for more than 4 years, but the bugs of the last weeks/months made using Spotify a nightmare. I know that there are threads f...
  • 172 Views
  • 0 replies
  • 1 likes
  • 172 Views
  • 0 replies
  • 1 likes

Superuser Contribution Can't share music via Spotify anymore (Android)

I've been on Spotify for a while sharing music via the app on my phone. Recently the option to share via the app is no longer available, instead I'm directed to other applications to share music with friends. Any ideas on how to rectify this?- my Fac...

  • Casual Listener
  • I've been on Spotify for a while sharing music via the app on my phone. Recently the option to share via the app is no longer available, instead I'm directed to other applications to share music with...
  • Lesmwende
  • Casual Listener
  • 326 Views
  • 5 replies
  • 0 likes
  • 326 Views
  • 5 replies
  • 0 likes

Mobile Data limit reached

Is 1.18GB of background data unusual?I don't listen to music through cellular and have only used 193MB of foreground data. I had the cellular downloads turned on for a couple of days. One of which the app updated, which I'm assuming has caused my lim...

  • Casual Listener
  • Is 1.18GB of background data unusual? I don't listen to music through cellular and have only used 193MB of foreground data.   I had the cellular downloads turned on for a couple of days. One ...
  • Melita84
  • Casual Listener
  • 872 Views
  • 5 replies
  • 0 likes
  • 872 Views
  • 5 replies
  • 0 likes

[Android][Connect] Fix Android APP

The android app doesn't function properly. The lockscreen widget doesn't appear most of the time. Navigation can't mute it to read directions over Bluetooth. Steering wheel controls don't work most of the time. I have to go in and close all my apps t...

  • Casual Listener
  • The android app doesn't function properly. The lockscreen widget doesn't appear most of the time. Navigation can't mute it to read directions over Bluetooth. Steering wheel controls don't work most o...
  • DragonLiightz
  • Newbie
  • 275 Views
  • 1 replies
  • 1 likes
  • Android
    Connect
  • 275 Views
  • 1 replies
  • 1 likes

Imported playlist not available (songs greyed out)

Hi there, I am a Premium member. The Madvilliany Album wasn't avaiable on Spotify. So i bought it seperately and imported it onto my desktop. I then made a playlist (the songs play fine on my desktop). My phone and desktop are synced with eachother s...

  • Newbie
  • Hi there, I am a Premium member.   The Madvilliany Album wasn't avaiable on Spotify. So i bought it seperately and imported it onto my desktop. I then made a playlist (the songs play fine on m...
  • 267 Views
  • 0 replies
  • 1 likes
  • 267 Views
  • 0 replies
  • 1 likes

Android Downloads

I've downloaded about 2500 songs to an SD card in my tablet, whenever I remove the SD card to put in another one with other files on it, it deletes all of the music that I've downloaded.

  • Casual Listener
  • I've downloaded about 2500 songs to an SD card in my tablet, whenever I remove the SD card to put in another one with other files on it, it deletes all of the music that I've downloaded.
  • Alsitar
  • Casual Listener
  • 1502 Views
  • 4 replies
  • 0 likes
  • 1502 Views
  • 4 replies
  • 0 likes

Solved!! Equalizer in LG G4

Why the spotify's equalizer doesn't appear in my LG G4? Thanks.

  • Casual Listener
  • Why the spotify's equalizer doesn't appear in my LG G4? Thanks.
  • mtc83
  • Casual Listener
  • 1983 Views
  • 2 replies
  • 0 likes
  • 1983 Views
  • 2 replies
  • 0 likes

Pop-up notification Locked Screen

Hello people.I have a question about the pop-up notification of spotify working on the Huawei P8 upgraded to 5.0 Android version. If is it possible to see the notifications about the artist or the song that are playing on this device?

  • Regular
  • Hello people. I have a question about the pop-up notification of spotify working on the Huawei P8 upgraded to 5.0 Android version. If is it possible to see the notifications about the artist or the ...
  • Jokerz93
  • Regular
  • 731 Views
  • 4 replies
  • 0 likes
  • 731 Views
  • 4 replies
  • 0 likes

Solved!! Spotify bugging in Galaxy S7

I recently upgraded from an s4 to a Galaxy s7 and for some reason spotify is messing up in a variety of areas. First of all, seen very commonly in the forums, is the issue of it not appearing on the lock screen. For me it, this is 70% of the time and...

  • Casual Listener
  • I recently upgraded from an s4 to a Galaxy s7 and for some reason spotify is messing up in a variety of areas. First of all, seen very commonly in the forums, is the issue of it not appearing on the ...
  • evo4g63t
  • Roadie
  • 670 Views
  • 5 replies
  • 1 likes
  • 670 Views
  • 5 replies
  • 1 likes

Superuser Contribution Offline tracks being deleted

Hi,When I download tracks for offline listening Spotify deletes random songs and whole playlists sometimes, meaning it's unavailable for offline listening. I've tried redownloading the app, clearing the cache, re signing in, downloading the playlists...

  • Casual Listener
  • Hi, When I download tracks for offline listening Spotify deletes random songs and whole playlists sometimes, meaning it's unavailable for offline listening. I've tried redownloading the app, clear...
  • Paulsmithy90
  • Casual Listener
  • 213 Views
  • 2 replies
  • 1 likes
  • 213 Views
  • 2 replies
  • 1 likes

How do you filter your playlists when using folders on Android?

How do you filter downloaded playlists when using folders on Android Spotify? WHen not using folders there used to be an option to filter the downloaded only playlists and albums. As there are no restrictions on playlists I want to use playlists rath...

  • Roadie
  • How do you filter downloaded playlists when using folders on Android Spotify?   WHen not using folders there used to be an option to filter the downloaded only playlists and albums.  As t...
  • martinjh99
  • Roadie
  • 475 Views
  • 8 replies
  • 0 likes
  • 475 Views
  • 8 replies
  • 0 likes

Solved!! Lost REPEAT track option ?

Been a couple of days now that I no longer have repeat track option on my Samsung S7. Tried logging off and back on, tried reinstalling app too...still not there. Please tell me they didn't remove it, I use it all the time!

  • Casual Listener
  • Been a couple of days now that I no longer have repeat track option on my Samsung S7. Tried logging off and back on, tried reinstalling app too...still not there. Please tell me they didn't remove it...
  • Joe
  • Community Legend
  • 378 Views
  • 3 replies
  • 0 likes
  • 378 Views
  • 3 replies
  • 0 likes