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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

5480 Views

0 replies

7 likes

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Keep losing added/downloaded songs from my library

All the sudden when I got to recently played artists or my songs. I may have only a few songs from certain albums and over 1000 songs from my library. I've been using Spotify for months and beverage had this sorta problem.

Casual Listener

All the sudden when I got to recently played artists or my songs. I may have only a few songs from certain albums and over 1000 songs from my library. I've been using Spotify for months and beverage ...

298 Views

0 replies

0 likes

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Spofity and Google Music Pausing War

Hello everyone, I have encountered an obnoxious issue on my Android. I have a Moto X 2nd Gen, running 5.1, Spotify app version 7.5.0.1076 armV7, and Google Play Music version "7.2.4222-1.L.3634639". I've checked for updates to the phone, spotify, and...

Casual Listener

Hello everyone,   I have encountered an obnoxious issue on my Android. I have a Moto X 2nd Gen, running 5.1, Spotify app version 7.5.0.1076 armV7, and Google Play Music version "7.2.4222-1.L.3...

540 Views

0 replies

0 likes

google music
google play
pause
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Help

Someone help me try to invite someone in the Spotify family, the other person does everything right, being at the time of confirm asks for an invitation code, being that it does not have any code. Pleaseee

Newbie

Someone help me try to invite someone in the Spotify family, the other person does everything right, being at the time of confirm asks for an invitation code, being that it does not have any code. Pl...

itu_

Community Legend

339 Views

1 replies

0 likes

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Spotify premium

I have just subscribed to spotify premium on my laptop. How do I pair up my Samsung Galaxy A3 so I share the same facilities?

Newbie

I have just subscribed to spotify premium on my laptop. How do I pair up my Samsung Galaxy A3 so I share the same facilities?

itu_

Community Legend

283 Views

1 replies

0 likes

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Solved!! With every start notification "downloading 1 of xx (2%)"

Hello everyoneI never log off my Spotify but just close the Android App when not using it. Nearly everytime I open it I get a notification in my notification line showing the Spotify Icon and telling me "downloading 1 of xx (xx%)" and it starts downl...

Regular

Hello everyone I never log off my Spotify but just close the Android App when not using it. Nearly everytime I open it I get a notification in my notification line showing the Spotify Icon and telli...

curleey_13

Regular

3179 Views

2 replies

0 likes

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Scared about auto resume on second device

Hey guys, since last week a ran into a scaring issues with my spotify setup.I usually go to the gym and hook up my iPhone to the sound-system.After the workout I head over to the changing room, leaving the iPhone behind but still playing music. As so...

Newbie

Hey guys,   since last week a ran into a scaring issues with my spotify setup. I usually go to the gym and hook up my iPhone to the sound-system. After the workout I head over to the changin...

351 Views

0 replies

0 likes

Resume Playing
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tengo cuenta premium pero en mi android me aparece free

hace poco actualize spotify en mi android y al entrar era free, en mi pc si tengo las opciones premium, que pasa?

Newbie

hace poco actualize spotify en mi android y al entrar era free, en mi pc si tengo las opciones premium, que pasa?

Ricardocompean

Newbie

4396 Views

7 replies

1 likes

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Free play

Hi I'm Pooh Bear aka ***********@gmail.com you say 30 minutes ad free, but it plays 3 approximately 2:45 average songs and goes too an even longer ad. This has only been in the last two months or so. You got an actual 30 minutes music play before. I'...

Visitor

Hi I'm Pooh Bear aka ***********@gmail.com you say 30 minutes ad free, but it plays 3 approximately 2:45 average songs and goes too an even longer ad. This has only been in the last two months or so....

198 Views

0 replies

0 likes

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Why Auto Play?

To me it seems that the Auto Play is a new feature. I did not ask for it. And neither did I find anyone in this community that asked for it. What we asked for is the option to change the position of the tracks, we asked for a good way to handle audio...

Music Fan

To me it seems that the Auto Play is a new feature. I did not ask for it. And neither did I find anyone in this community that asked for it.   What we asked for is the option to change the pos...

Vanterax

Roadie

569 Views

3 replies

2 likes

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[Glitch] Repeat and Shuffle automatically disables to switch to Radio

I will be listening to a single playlist with two or three songs, or even a single song after two times, both the Repeat function and Shuffle Function disables to automatically switch to radio without my permission.This glitch has caused data consump...

Roadie

I will be listening to a single playlist with two or three songs, or even a single song after two times, both the Repeat function and Shuffle Function disables to automatically switch to radio withou...

508 Views

0 replies

0 likes

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Artist Radio

Everytime I try to play Logic radio, it either says I need premium, or simply doesn't react. All my other stations are working just fine. What is happening??

Newbie

Everytime I try to play Logic radio, it either says I need premium, or simply doesn't react. All my other stations are working just fine. What is happening??

251 Views

0 replies

0 likes

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Solved!! Playlists auto switching to song radio

Just recently I noticed that when my playlists play through to the last song Spotify suddenly then starts playing random songs from Song Radio. Before it would stop at the end of the last song on the Playlist. Maybe something to do with a new Spotify...

Music Fan

Just recently I noticed that when my playlists play through to the last song Spotify suddenly then starts playing random songs from Song Radio. Before it would stop at the end of the last song on the...

Joe

Community Legend

1967 Views

3 replies

0 likes

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No me deja oír ciertas canciones.

Tengo una playlist con 80 canciones.Un amigo que tiene la cuenta premium se descargóa playlist y solo habían 74. Habían ciertas canciones que no lo dejaba oír teniendo Premium, que a mí si me deja no teniendo premium.

Newbie

Tengo una playlist con 80 canciones. Un amigo que tiene la cuenta premium se descargóa playlist y solo habían 74. Habían ciertas canciones que no lo dejaba oír teniendo Premium, que a mí si me deja ...

145 Views

0 replies

0 likes

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BLuetooth Crashes App

Brief description of the issue: App performs until it doesnt.Steps to reproduce the issue:Start AppConnect bluetooth(or vice-versa)What steps you’ve tried already:restarting phone, re-pairing headphones, re-installing appYour device and operating sys...

Newbie

Brief description of the issue: App performs until it doesnt. Steps to reproduce the issue: Start App Connect bluetooth (or vice-versa) What steps you’ve tried already:restarting phone, re-pai...

760 Views

0 replies

0 likes

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[Android][Other] Memory problem

My phones memory goes full and spotify is more than 2.5 gb. I want to take it sd card from phone sd. But I can't. Is can be?

Newbie

My phones memory goes full and spotify is more than 2.5 gb. I want to take it sd card from phone sd. But I can't. Is can be?

Joe

Community Legend

530 Views

1 replies

0 likes

Android
Other
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Up Next Bug

Whenever I add songs to the up next list it shows multiple copies of the same song when I only added it once. It also won't let me remove any songs from up next

Newbie

Whenever I add songs to the up next list it shows multiple copies of the same song when I only added it once. It also won't let me remove any songs from up next

205 Views

0 replies

0 likes

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Having trouble with Local Files on G5

I'm having a heyday trying to get my dad's Garth Brooks greatest hits CD onto my local file so I can download it to play on my Android phone (LG G5), I'm new to Spotify Premium so is there anything that I should know or is this just a typical bug?

Newbie

I'm having a heyday trying to get my dad's Garth Brooks greatest hits CD onto my local file so I can download it to play on my Android phone (LG G5), I'm new to Spotify Premium so is there anything t...

Joe

Community Legend

249 Views

1 replies

0 likes

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Android auto can't browse new releases

I can't browse new releases on Android Auto with The lastest version of Spotify for android?My Spotify version is: 7 5.0.1076My Android Auto version is: 2.0.642704It has been working OK for a few days ago but not now?Is it a bug in the lastest versio...

Newbie

I can't browse new releases on Android Auto with The lastest version of Spotify for android? My Spotify version is: 7 5.0.1076 My Android Auto version is: 2.0.642704 It has been working OK for...

Dharma_Surfer

Newbie

348 Views

1 replies

0 likes

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Offline tracks, gone (again)

All my downloaded tracks on the android app are gone, after I've seen some songs become unavailable offline, then got to relogin because the app crashed. All playlists and artists set to "offline" become not offline, without my permission. The storag...

Newbie

All my downloaded tracks on the android app are gone, after I've seen some songs become unavailable offline, then got to relogin because the app crashed. All playlists and artists set to "offline" be...

245 Views

0 replies

0 likes

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Losing all my offline music after starting spotify again

Spotify: Version 7.5.0.1076 armV7Phone: Samsung GT-I9100 Android 4.1.2Changed my password.After minor problems with Spotify I downloaded the new version 7.5.0Now: I have to log in every time when I start Spotify, again and again.But then my offline m...

Newbie

Spotify: Version 7.5.0.1076 armV7 Phone: Samsung GT-I9100 Android 4.1.2 Changed my password. After minor problems with Spotify I downloaded the new version 7.5.0 Now: I have to log in every tim...

211 Views

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