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New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • hnavia
  • Regular
  • 27301 Views
  • 59 replies
  • 23 likes
  • 27301 Views
  • 59 replies
  • 23 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 870158 Views
  • 11 replies
  • 50 likes
  • Android
    Guide
    Troubleshooting
  • 870158 Views
  • 11 replies
  • 50 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Spotify Legend
  • 24689 Views
  • 3 replies
  • 0 likes
  • 24689 Views
  • 3 replies
  • 0 likes

Playlists to libary

Is there any way to put all the songs from a playlist at one click to your libary. I know you can do it with one number a time but i'm hoping there is a easier way to all this.

  • Casual Listener
  • Is there any way to put all the songs from a playlist at one click to your libary. I know you can do it with one number a time but i'm hoping there is a easier way to all this.
  • 250 Views
  • 0 replies
  • 0 likes
  • 250 Views
  • 0 replies
  • 0 likes

Music Pauses When I Open Other Application

I found out that everytime when I open my Clash Royale or Fire Emblem Heroes, Spotify will pause my music. This issue happens after I updated my HTC 10 to Android 7.0. Anyone have this problem too? This issue is so annoy. My Spotify version is 7.7.0....

  • Casual Listener
  • I found out that everytime when I open my Clash Royale or Fire Emblem Heroes, Spotify will pause my music. This issue happens after I updated my HTC 10 to Android 7.0. Anyone have this problem too? T...
  • msange
  • Music Fan
  • 3484 Views
  • 3 replies
  • 0 likes
  • 3484 Views
  • 3 replies
  • 0 likes

The recent Spotify Update Deleted all my offline sogs almost 1,100 songs

Hello, the recent update just deleted all of my downloaded songs, I had problems with this recently, but in a different way, reeboting my celphone would just logg out spotify and delete all my songs, I solved it by deleting all data and giving spotif...

  • Newbie
  • Hello, the recent update just deleted all of my downloaded songs, I had problems with this recently, but in a different way, reeboting my celphone would just logg out spotify and delete all my songs,...
  • 378 Views
  • 0 replies
  • 0 likes
  • 378 Views
  • 0 replies
  • 0 likes

Superuser Contribution svp

Quand jettein mon telephone ma musique synchronisé en of line ce desyncronise systématiquement et et je suis obligé de tout re téléchargé à chaque fois quelqu'un a une solution ?

  • Newbie
  • Quand jettein mon telephone ma musique synchronisé en of line ce desyncronise systématiquement et et je suis obligé de tout re téléchargé à chaque fois quelqu'un a une solution ?
  • Maria_B
  • Moderator
  • 207 Views
  • 1 replies
  • 0 likes
  • 207 Views
  • 1 replies
  • 0 likes

Superuser Contribution Whole phone crash

My Samsung s6 crashed when I clicked on a song in spotify. the phone would not restart, so assuming the phone had technical difficulties, I took it in for warranty. However I downloaded spotify on the Huawei phone I am borrowing from my phone provide...

  • Newbie
  • My Samsung s6 crashed when I clicked on a song in spotify.  the phone would not restart, so assuming the phone had technical difficulties, I took it in for warranty. However I downloaded spotify...
  • Maria_B
  • Moderator
  • 211 Views
  • 1 replies
  • 0 likes
  • 211 Views
  • 1 replies
  • 0 likes

Memoria SD

Hola, necesito su ayuda.Mi Spotify no reconoce la memoria completa de la sd, me arroja la misma cantidad de memoria entre la SD y la interna.Saludos

  • Newbie
  • Hola, necesito su ayuda. Mi Spotify no reconoce la memoria completa de la sd, me arroja la misma cantidad de memoria entre la SD y la interna. Saludos
  • 231 Views
  • 0 replies
  • 0 likes
  • 231 Views
  • 0 replies
  • 0 likes

Shuffle on specific playlist

I'm using an Android phone, and I've been using Spotify for years. I've never had this problem. I made a new playlist with songs that aren't in any other playlists. But whenever I play the playlist and I enable "Shuffle" it will just start playing al...

  • Casual Listener
  • I'm using an Android phone, and I've been using Spotify for years. I've never had this problem. I made a new playlist with songs that aren't in any other playlists. But whenever I play the playlist a...
  • 311 Views
  • 0 replies
  • 0 likes
  • 311 Views
  • 0 replies
  • 0 likes

Solved!! App says I don't own it

My Spotify app gives me an Internal Service Error message. When I click Ok it gives another window that says "you do not own this app" and closes the app immediately without allowing me to change anything. I already tried reinstalling the app and cle...

  • Casual Listener
  • My Spotify app gives me an Internal Service Error message. When I click Ok it gives another window that says "you do not own this app" and closes the app immediately without allowing me to change any...
  • gvriclba
  • Newbie
  • 45038 Views
  • 6 replies
  • 0 likes
  • App shuts down
  • 45038 Views
  • 6 replies
  • 0 likes

Almacenamieto

Por que no puedo almacenar mi música en la micro SD no me la detecta la aplicación Pero el teléfono si, tampoco me aparecen la opción de almacenamiento, ya desinstalé la app y reinicie y nada. Ayuda :c

  • Newbie
  • Por que no puedo almacenar mi música en la micro SD no me la detecta la aplicación Pero el teléfono si, tampoco me aparecen la opción de almacenamiento, ya desinstalé la app y reinicie y nada. Ayuda ...
  • 268 Views
  • 0 replies
  • 0 likes
  • 268 Views
  • 0 replies
  • 0 likes

Requesting a song to be added

how can i request a song to be added to the library?

  • Regular
  • how can i request a song to be added to the library?
  • Jimbob1718
  • Regular
  • 221 Views
  • 2 replies
  • 0 likes
  • 221 Views
  • 2 replies
  • 0 likes

stockage sur carte sd

bonjour,Mes musiques synchronisées sont stockées sur le téléphone (android).La version de spotify est la dernière.Quand je tente de déplacer (via les paramètres de la bibliothèque) la zone de stockage vers la carte sd, il ne se passe rien, alors qu'i...

  • Casual Listener
  • bonjour, Mes musiques synchronisées sont stockées sur le téléphone (android). La version de spotify est la dernière. Quand je tente de déplacer (via les paramètres de la bibliothèque) la zone de s...
  • fafar
  • Casual Listener
  • 1112 Views
  • 2 replies
  • 0 likes
  • 1112 Views
  • 2 replies
  • 0 likes

Daily Mix Won't Open

I have Spotify on both my phone and my laptop, however the Daily Mix only opens on the latter. Anytime I go to tap the Daily Mix button on my phone, nothing happens. I've tried accessing it through the radio and the genres and moods as well. I listen...

  • Newbie
  • I have Spotify on both my phone and my laptop, however the Daily Mix only opens on the latter. Anytime I go to tap the Daily Mix button on my phone, nothing happens. I've tried accessing it through t...
  • 347 Views
  • 0 replies
  • 0 likes
  • 347 Views
  • 0 replies
  • 0 likes

Solved!! Save to SD (gone)

Hi.I can't save my playlist and songs to my SD card. And now it's taking up a lot of storage on the internal storage. And there is no option in the settings to save it somewhere else. I have a Samsung Galaxy s5Please help. Thanks

  • Casual Listener
  • Hi. I can't save my playlist and songs to my SD card. And now it's taking up a lot of storage on the internal storage. And there is no option in the settings to save it somewhere else. I have a Sams...
  • Mosseramp
  • Casual Listener
  • 681 Views
  • 2 replies
  • 0 likes
  • Android
  • 681 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution App: Wiedergabe wird nach einigen Minuten abgebrochen

Hallo, ich habe das Problem, dass die Wiedergabe von Songs nach einigen Minuten (vlt. Etwa 5-10min) abgebrochen wird.Das ganze passiert dann mitten im Song.Wenn ich die App nachher wieder öffne muss der Song von Anfang an gespielt werden.Mein Handy i...

  • Casual Listener
  • Hallo, ich habe das Problem, dass die Wiedergabe von Songs nach einigen Minuten (vlt. Etwa 5-10min) abgebrochen wird. Das ganze passiert dann mitten im Song. Wenn ich die App nachher wieder öffne m...
  • Qwertzuiopue
  • Casual Listener
  • 750 Views
  • 2 replies
  • 0 likes
  • 750 Views
  • 2 replies
  • 0 likes

Superuser Contribution Moto G4 plus restarts after listening to Spotify for a while

Hello,After listening for some minutes, my phone restarts itself. I've tried a clean install, formatting the SD card, removing it, but tô no avail.It's driving me mad. Any sugestions?

  • Casual Listener
  • Hello, After listening for some minutes, my phone restarts itself. I've tried a clean install, formatting the SD card, removing it, but tô no avail. It's driving me mad. Any sugestions?
  • Maria_B
  • Moderator
  • 568 Views
  • 3 replies
  • 0 likes
  • 568 Views
  • 3 replies
  • 0 likes

Spotify doesn't stop after album

Since downloading the latest update Spotify doesn't stop when an album has finished. It jumps to another album, so it runs all night. Has anybody the same problem? Has anybody fixed it?

  • Newbie
  • Since downloading the latest update Spotify doesn't stop when an album has finished. It jumps to another album, so it runs all night. Has anybody the same problem? Has anybody fixed it?
  • mickey99a
  • Newbie
  • 352 Views
  • 3 replies
  • 0 likes
  • 352 Views
  • 3 replies
  • 0 likes

Music volume lowers after a second into the song

I have a sony xperia z5 compact and suddenly the music volume started to lower as soon as the song begins. It only happens on spotify. I've tried disabling android's equalizer, but it didn't work. Getting quite frustrated...

  • Casual Listener
  • I have a sony xperia z5 compact and suddenly the music volume started to lower as soon as the song begins. It only happens on spotify. I've tried disabling android's equalizer, but it didn't work. Ge...
  • 185 Views
  • 0 replies
  • 0 likes
  • 185 Views
  • 0 replies
  • 0 likes

no reproduce ninguna canción

la version para pc no reproduce ninguna cancion de nada. pasan las canciones y pasan. una tras otra y a veces aparece un notificacion celeste diciendo que las canciones no se encuentran almacenadas en la pc...ya probe con reinstalar la app y continua...

  • Newbie
  • la version para pc no reproduce ninguna cancion de nada. pasan las canciones y pasan. una tras otra y a veces aparece un notificacion celeste diciendo que las canciones no se encuentran almacenadas e...
  • 274 Views
  • 0 replies
  • 0 likes
  • 274 Views
  • 0 replies
  • 0 likes

Saving micro sd

OK so I've got my premium account and I want to save my music in my sd card, but the thing is even though it does save my music there it uses my phones memory as well any idea how to make it just use the sd card?

  • Casual Listener
  • OK so I've got my premium account and I want to save my music in my sd card, but the thing is even though it does save my music there it uses my phones memory as well any idea how to make it just use...
  • Joe
  • Community Legend
  • 329 Views
  • 3 replies
  • 0 likes
  • 329 Views
  • 3 replies
  • 0 likes