Help Wizard

Step 1

NEXT STEP

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 857412 Views
  • 11 replies
  • 49 likes
  • Android
    Guide
    Troubleshooting
  • 857412 Views
  • 11 replies
  • 49 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Moderator
  • 21572 Views
  • 3 replies
  • 0 likes
  • 21572 Views
  • 3 replies
  • 0 likes

Speichern auf SD-Card nicht möglich

Ich habe das Problem jetzt auch. Bis gestern konnte ich das noch unter Einstellungen festlegen. Kennt jemand eine Lösung?

  • Newbie
  • Ich habe das Problem jetzt auch. Bis gestern konnte ich das noch unter Einstellungen festlegen. Kennt jemand eine Lösung?
  • 151 Views
  • 0 replies
  • 0 likes
  • 151 Views
  • 0 replies
  • 0 likes

Solved!! App keeps crashing and also app closes when clearing all recently used apps.

Hi there,You'll be happy to know I've recently joined Spotify and premium after previously using Google Play Music (I used to download my music and upload it there). Just a few problems I am having...Please note this is nothing to do with the power s...

  • Casual Listener
  •  Hi there, You'll be happy to know I've recently joined Spotify and premium after previously using Google Play Music (I used to download my music and upload it there).   Just a few probl...
  • adamdevey
  • Casual Listener
  • 2788 Views
  • 4 replies
  • 0 likes
  • 2788 Views
  • 4 replies
  • 0 likes

Playlists will not appear on mobile app and vice versa

Playlists will not appear on mobile app and vice versa, i have tried everything.I have tried to restart app, go offline and shut down firewall..Please help me.

  • Casual Listener
  • Playlists will not appear on mobile app and vice versa, i have tried everything.I have tried to restart app, go offline and shut down firewall..Please help me.
  • Jacob
  • Community Legend
  • 244 Views
  • 3 replies
  • 0 likes
  • 244 Views
  • 3 replies
  • 0 likes

Library

My library is not showing up in this new version of the app

  • Newbie
  • My library is not showing up in this new version of the app
  • Joe
  • Community Legend
  • 645 Views
  • 1 replies
  • 2 likes
  • 645 Views
  • 1 replies
  • 2 likes

Bug? Now Playing Bar disappears with latest Android IOS style Update

On my ZTE Axon 7 phone as well as Samsung Tab S2 both using Android 6.0.1 and latest Spotify app the Now Playing bar that allows you to skip and pause dissappears whenever the screen turns off or if I switch to other applications. It does not come ba...

  • Regular
  • On my ZTE Axon 7 phone as well as Samsung Tab S2 both using Android 6.0.1 and latest Spotify app the Now Playing bar that allows you to skip and pause dissappears whenever the screen turns off or if ...
  • GGROCH
  • Regular
  • 655 Views
  • 4 replies
  • 1 likes
  • 655 Views
  • 4 replies
  • 1 likes

Spotify Connect does not connect to LG Sound Bar (360W) LG Music Flow

=== START OF TEMPLATE === Brief description of the issue: LG Sound Bar LAS855M (360W) LG Music Flow doesn't show up in the list of Devices. Same problem in my Nexus 9, LG V10, and Spotify 1.0.28.87.g8f9312a4 on my PC. I checked Chromecast and LG Musi...

  • Newbie
  • === START OF TEMPLATE ===   Brief description of the issue:   LG Sound Bar LAS855M (360W) LG Music Flow doesn't show up in the list of Devices.  Same problem in my Nexus 9, LG...
  • _Sergio_
  • Music Fan
  • 6529 Views
  • 3 replies
  • 0 likes
  • LG
    LG Music Flow
    LG Sound Bar
  • 6529 Views
  • 3 replies
  • 0 likes

Spotify stops playing randomly on Lenovo android

I've tried re installing, clearing the cache and re downloading my songs but it still stops playing, it's very frustrating already. I bought a 3 month subcription so imagine my dissapoinment. Please help.

  • Visitor
  • I've tried re installing, clearing the cache and re downloading my songs but it still stops playing, it's very frustrating already. I bought a 3 month subcription so imagine my dissapoinment. Please ...
  • Pelu
  • Newbie
  • 416 Views
  • 2 replies
  • 0 likes
  • 416 Views
  • 2 replies
  • 0 likes

Solved!! "Silent" playing of songs

I am using Spotify on my Android for what I have always used it for, and for what it was originally intended. That ones makes playlists, downloads them then plays them once downloaded. Although the playlist is now all on the device, Spotify in the la...

  • Roadie
  • I am using Spotify on my Android for what I have always used it for, and for what it was originally intended.   That ones makes playlists, downloads them then plays them once downloaded. &nbs...
  • Joe
  • Community Legend
  • 9677 Views
  • 9 replies
  • 4 likes
  • 9677 Views
  • 9 replies
  • 4 likes

Playlists Won't Load

Okay, so I now have a Samsung and when I use Spotify and go to "Your Music", when I select a Playlist it won't load.I then type in my username in the search bar and when I access the playlists, they will actually load and play with no problems.

  • Casual Listener
  • Okay, so I now have a Samsung and when I use Spotify and go to "Your Music", when I select a Playlist it won't load. I then type in my username in the search bar and when I access the playlists, t...
  • Joe
  • Community Legend
  • 194 Views
  • 1 replies
  • 0 likes
  • 194 Views
  • 1 replies
  • 0 likes

Payment Options for Android

I have $18.86 Google Play Balance and I can't use that for Premium it won't show a option for Google Play Balance all it shows is PayPal,Crédit Card or Debit, and PaysafeCard. Plz help me so I can use my Google Play Balance

  • Newbie
  • I have $18.86 Google Play Balance and I can't use that for Premium it won't show a option for Google Play Balance all it shows is PayPal,Crédit Card or Debit, and PaysafeCard. Plz help me so I can us...
  • Joe
  • Community Legend
  • 181 Views
  • 1 replies
  • 0 likes
  • 181 Views
  • 1 replies
  • 0 likes

Not working.

I am on a family plan and my account is saying im not premium anymore but all the other accounts are working.

  • Newbie
  • I am on a family plan and my account is saying im not premium anymore but all the other accounts are working.
  • Joe
  • Community Legend
  • 166 Views
  • 1 replies
  • 0 likes
  • 166 Views
  • 1 replies
  • 0 likes

linked songs

Good evening, so guys I'm having a problem due to the synchronization of songs from my device, through the settings I linked my device songs with Spotify, how can I reverse this?

  • Newbie
  • Good evening, so guys I'm having a problem due to the synchronization of songs from my device, through the settings I linked my device songs with Spotify, how can I reverse this?
  • Joe
  • Community Legend
  • 234 Views
  • 1 replies
  • 0 likes
  • 234 Views
  • 1 replies
  • 0 likes

premium doesnt start

I have paid four times the cost but premium doesnt start yet.

  • Newbie
  • I have paid four times the cost but premium doesnt start yet.
  • Joe
  • Community Legend
  • 236 Views
  • 1 replies
  • 0 likes
  • 236 Views
  • 1 replies
  • 0 likes

Spotify crash on start up

I have been having problems with spotify crashing on start up.Whenever I start spotify it crashes after 1 second. I tried the clean reinstall (https://support.spotify.com/is/using_spotify/troubleshooting2/reinstallation-of-spotify/) i tried installin...

  • Newbie
  • I have been having problems with spotify crashing on start up. Whenever I start spotify it crashes after 1 second.   I tried the clean reinstall (https://support.spotify.com/is/using_spotify/...
  • Joe
  • Community Legend
  • 339 Views
  • 1 replies
  • 0 likes
  • 339 Views
  • 1 replies
  • 0 likes

I am listening music and suddenly got offline

I have a great wifi connection on my android tablet and never get off wifi line "except" when I am listening Spotify. Suddenly got offline. No easy then to get on line again, need to restart my tablet.Tried already to update the software on the table...

  • Newbie
  • I have a great wifi connection on my android tablet and never get off wifi line "except" when I am listening Spotify. Suddenly got offline. No easy then to get on line again, need to restart my table...
  • Joe
  • Community Legend
  • 182 Views
  • 1 replies
  • 0 likes
  • 182 Views
  • 1 replies
  • 0 likes

Cant lissen to offline playlist when my phone is on lock

I got premium Spotify and when i dawnload my playlist and change to offline mode and play music. About 10 sec after i lockdown my phone it stopt playing thema music.

  • Newbie
  • I got premium Spotify and when i dawnload my playlist and change to offline mode and play music. About 10 sec after i lockdown my phone it stopt playing thema music.
  • Joe
  • Community Legend
  • 206 Views
  • 1 replies
  • 0 likes
  • 206 Views
  • 1 replies
  • 0 likes

How to add many songs to playlist?

Wanna add songs from my favorites to a playlist is there a way to mark them and add them all or do I have to add them one by one? Thanks!

  • Regular
  • Wanna add songs from my favorites to a playlist is there a way to mark them and add them all or do I have to add them one by one? Thanks!
  • Joe
  • Community Legend
  • 223 Views
  • 1 replies
  • 0 likes
  • 223 Views
  • 1 replies
  • 0 likes

The opcion "me" insted of "library"

Hello, i have a question and o hope that here someone can help me to find out how to solve this. My spotify account has change in an option that was "library" for the option "me" and whit that the "songs" option have gone. All of my friends that also...

  • Casual Listener
  • Hello, i have a question and o hope that here someone can help me to find out how to solve this. My spotify account has change in an option that was "library" for the option "me" and whit that the "s...
  • Joe
  • Community Legend
  • 370 Views
  • 4 replies
  • 0 likes
  • 370 Views
  • 4 replies
  • 0 likes

Limiting downloads to one of my devices

Hi all, is it possible to use my tablet as main storage to save all my downloads, whilst limiting the number of downloads to my phone to save on storage?

  • Casual Listener
  • Hi all, is it possible to use my tablet as main storage to save all my downloads, whilst limiting the number of downloads to my phone to save on storage?
  • paulhooper414
  • Casual Listener
  • 284 Views
  • 2 replies
  • 0 likes
  • vary download quanities between devices
  • 284 Views
  • 2 replies
  • 0 likes