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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

6318 Views

0 replies

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Superuser Contribution Spotify stops when listening via internet wifi or data

When listening to music ()that is not downloaded yet. Spotify quits on me. The app shuts down without warning. When listening offline I have no problem. I have a personal login via a family subscribtion and use it on my mobile only. I have a samsung ...

Newbie

When listening to music ()that is not downloaded yet. Spotify quits on me. The app shuts down without warning. When listening offline I have no problem. I have a personal login via a family subscribt...

MonicaM_Bogota

Roadie

302 Views

1 replies

0 likes

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Playlist switches to playlist radio

Hi,Recently discovered that when starting a playlist it now seems to switch to playlist radio after a short while, mixing in songs not included in the playlist. This is new behavior to me. How do I avoid this?

Casual Listener

Hi, Recently discovered that when starting a playlist it now seems to switch to playlist radio after a short while, mixing in songs not included in the playlist. This is new behavior to me. How do I...

Hubo

Community Legend

611 Views

3 replies

0 likes

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Volume gets suddenly loud

Hi! We have a two android phones, chromecast and a family account. We use separate users. Sometimes middle of the listening there is voice guidance saying someone else is listening spotify with this account and volume gets suddenly really loud. At th...

Newbie

Hi! We have a two android phones, chromecast and a family account. We use separate users. Sometimes middle of the listening there is voice guidance saying someone else is listening spotify with this ...

522 Views

0 replies

0 likes

  • 522 Views
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Save offline music on SD card

I would like to save music on my SD card but Spotify doesn't give me the option tot save music to it.How can I change this?

Regular

I would like to save music on my SD card but Spotify doesn't give me the option tot save music to it. How can I change this?

Joe

Community Legend

307 Views

1 replies

0 likes

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Adding my own music

Im on family & friends premium i can add songs from my phone to my spotify playlists but my hubby can't why?!

Newbie

Im on family & friends premium i can add songs from my phone to my spotify playlists but my hubby can't why?!

Joe

Community Legend

186 Views

1 replies

0 likes

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Superuser Contribution Can't remove downloads

I want do change offline-playlists to online-playlists but when I turn the download button on off or try to click 'remove download' it is still there as a offline playlist..So I waste much of my memory for unwanted playlists..

Newbie

I want do change offline-playlists to online-playlists but when I turn the download button on off or try to click 'remove download' it is still there as a offline playlist.. So I waste much of my me...

MonicaM_Bogota

Roadie

363 Views

1 replies

0 likes

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Superuser Contribution Songs downloading extremely slowly

I'm currently using Spotify 7.5.0.1076 on Android 7.1.1. I have Spotify premium and I've previously been able to download songs very quickly to my phone to play offline. However, for the past few weeks songs have been downloading extremely slowly. Fo...

Newbie

I'm currently using Spotify 7.5.0.1076 on Android 7.1.1. I have Spotify premium and I've previously been able to download songs very quickly to my phone to play offline. However, for the past few wee...

Jbeau72

Newbie

5268 Views

6 replies

3 likes

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Superuser Contribution Al cambiar canciones descargadas spotify se queda pegado

Bueno principalmente lo del titulo, estoy escuchando canciones descargadas pero al cambiar las canciones se queda pegado un rato, como podria solucionar esto?? me pasa en mi android. When I Changing songs on my Android the Spotify player stops for a ...

Newbie

Bueno principalmente lo del titulo, estoy escuchando canciones descargadas pero al cambiar las canciones se queda pegado un rato, como podria solucionar esto?? me pasa en mi android.   When I ...

Erika

Roadie

1262 Views

1 replies

0 likes

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Superuser Contribution Skipping songs in an album or playlist

I've owned spotify Premium for a year, but just recently it will randomly skip a song in an album, even if I have the album downloaded offline. I can go back and play the song, but it is annoying to have to keep checking my phone to make sure I'm not...

Casual Listener

I've owned spotify Premium for a year, but just recently it will randomly skip a song in an album, even if I have the album downloaded offline. I can go back and play the song, but it is annoying to ...

Dtayl13

Newbie

9167 Views

9 replies

5 likes

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Songs not available on Android but are on Windows

I have created a playlist on Windows. When I open the playlist on Android, some songs are not available. If I search for the song on Android, the search cannot find the album, song or artist. On Windows it works fine. This makes no sense at all.An ex...

Casual Listener

I have created a playlist on Windows.  When I open the playlist on Android, some songs are not available.  If I search for the song on Android, the search cannot find the album, song or art...

Joe

Community Legend

471 Views

3 replies

0 likes

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Cant control spotify from phone when using chromecast

My phone is a Sony xperia z5 updated to 6.01 and I just updated to the most recent version of Spotify. The problem I'm having is once I connect Spotify to chromecast I lose all controls. When I press anything such as shuffle on/off or next song it wi...

Newbie

My phone is a Sony xperia z5 updated to 6.01 and I just updated to the most recent version of Spotify. The problem I'm having is once I connect Spotify to chromecast I lose all controls. When I press...

235 Views

0 replies

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samsung note 3 stuck in offline mode

i have a samsung note 3. I went offline with the device. I am unable to get back online . my screen says "you're offline." "please connect to the unternet and try again" "spotify is currently set to offline " this problem has persisted for weeks and ...

Casual Listener

i have a samsung note 3. I went offline with the device. I am unable to get back online . my screen says "you're offline." "please connect to the unternet and try again" "spotify is currently set to ...

Joe

Community Legend

1328 Views

3 replies

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Superuser Contribution Pitch slow p9 lite

In my p9 lite downloaded music is played with a slow pitch, the difference is minimal, but if you pay attention you can notice it.It does not happen with stream songs.I have no equalizer in the system and I have disabled automatic gain control...

Casual Listener

In my p9 lite downloaded music is played with a slow pitch, the difference is minimal, but if you pay attention you can notice it. It does not happen with stream songs. I have no equalizer in the s...

spinus1

Casual Listener

475 Views

2 replies

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Starting Playback on PC startes playback on mobile too

When Spotify is used last on my Android mobile device and I start it on PC, select a track and press play the music starts both on my PC and my mobile device. I haven't intentionally activated Spotify Connect. Any ideas?

Casual Listener

When Spotify is used last on my Android mobile device and I start it on PC, select a track and press play the music starts both on my PC and my mobile device.   I haven't intentionally activat...

218 Views

0 replies

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Spotify jumping songs when being paused

When playing an album and the music is paused I expect that Spotify just keep on and play the rest of the album when I push play again but instead Spotify jumps over the song that follows the one that was played when I did push pause. For example if ...

Casual Listener

When playing an album and the music is paused I expect that Spotify just keep on and play the rest of the album when I push play again but instead Spotify jumps over the song that follows the one tha...

Quoman

Casual Listener

728 Views

6 replies

0 likes

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Changing Country on a daily base

Hi,Can I change the country on a daily base with spotify? I read I need to change every time the payment condidtion for this, but what when I do this on a daily base? This is not a solution for people they live close to a border and working the count...

Casual Listener

Hi, Can I change the country on a daily base with spotify? I read I need to change every time the payment condidtion for this, but what when I do this on a daily base? This is not a solution for peo...

phfran

Casual Listener

353 Views

2 replies

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Superuser Contribution Running playlist doesn't work

I tried to use Running for the first time. I chose running playlist, it detected my pace but then nothing happened, I got back to playlist selection.I have Lenovo P2. I restarted the phone and reinstalled Spotify. Can you help?

Casual Listener

I tried to use Running for the first time. I chose running playlist, it detected my pace but then nothing happened, I got back to playlist selection. I have Lenovo P2. I restarted the phone and rein...

TimmiOlihen

Casual Listener

396 Views

2 replies

0 likes

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Superuser Contribution Musica en pausa

Cada vez que salgo de la aplicación en mi celular, la canción deja de reproducir. Hasta que regreso a la app vuelve a reproducir y pasa 3 a 4 veces por canción.Como puedo arreglarlo??

Newbie

Cada vez que salgo de la aplicación en mi celular, la canción deja de reproducir. Hasta que regreso a la app vuelve a reproducir y pasa 3 a 4 veces por canción. Como puedo arreglarlo??

Julian

Moderator

483 Views

1 replies

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