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samsung s5 crashes

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samsung s5 crashes

jimrankin

Hi,

 

Today Spotify keeps crashing on opening app on Samsung S5

Have had no problem before.

Rebooting does not solve problem.

Re installing app does not solve provblem.

Notb using SD card

 

Solution thanks??

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kdarya

Solved my Spotify problem. Unistalled Spotify and re installed old version service pack from this link.
<snip - older versions of Spotify apps are not allowed on the Spotify Community>
Enable unknown sources and "voala" it worked. At least it is a temporary fix while we can get android version 5.1.1 which should give us a permanent fix.

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Puckelito

Gå in i inställningar (det lilla kugghjulet) och gå till "Om mobilen" och välj uppdatering.

Är lite osäker på stegen, men leta dig fram så kommer du hitta det.

Kontrollera ifall det finns någon ny uppdatering för telefonen.

 

För mig så hade jag den senaste programvaran från Android men det funkade inte med spotify ändå.

 

Efter ett par mail med supporten, på svenska, så fick jag en länk där jag kunde ladda ner en äldre version av Spotify.

Gick oerhört långtsamt att starta upp den osv, men den funkade iaf.

Fick också efter att jag begärt och klagat, 1 månads betalningsfritt Premium.

 

Den svenska supporten meddelade mig att det ska komma en ny Spotify-version efter årsskiftet som ska ha blivit åtgärdad för just S5-problemet.

 

Lycka till och God Jul!

 

/Jocke

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camillo75

@Thessa

Go to Samsung "Settings".

Then select "Info about your device" or something similar.

Then select "Software update".

Then select "Update now".

 

Let us know!

Camillo

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44 Replies

OviiiOne

Hello and welcome to the Spotify Community!

 

Is your Android version up to date?

Daniel
Hi there, there a re a lot of reports of this since the last Spotify app update for those on Samsung devices.

It should be fixed soon I hope, but if you search the forum you'll find the other examples

Please use the search feature before posting a problem/bug/idea.
What's a Spotify Rock Star, and how do I become one?
     Using Spotify Since March 10th 2009
     Twitter: @mechanimal82

Android Troubleshooting:
[COMPLETE GUIDE] How to fix most Android issues
Spotify Android Version History

jimrankin
Yep up to date. 
Jim

kdarya

I have exact same problem w my samsung S5. It started like a week ago. I hv tried everything but cannot get to open my spotify, it just freezes or kicks you out right away. I wonder if it is lack of space or memory on the phone.  I hope some one can give us a good sollution soon.

camillo75

Hi @kdarya @jimrankin

Spotify is actively working to solve the problem.

Can You please take a moment to write down these information so we can help the developers solve this problem:

 

- Version of Spotify:

- Current version of Android:

- Brand/Model of device:

- Date it started happening:

- Country:

 

Thank you!

Bets regards,

Camillo

Spotify version - 3.8.0.800
Android version - 5.0
Device - Galaxy S5
Date - After the last Spotify update
Country - France

kdarya
Spotify versión 3.8.0.800
Android versión 5.0 lollipop
Device Samsung Galaxy s5
Over a week ago I think.
Country: Costa Rica

kdarya
I hv updated everything and still does not work. Not using SD card.

jessicabohorque

Spotify versión 3.8.0.800
Android versión 5.0 lollipop
Device Samsung Galaxy s5
2 days ago
Country: Colombia

kdarya
Hola @jessicabohorque. He estado en contacto directo con spotify y no han podido darme una solución al problema. Me piden q haga un update del software de Samsung pero a mi no me sirvió. Yo tb Colombiano viviendo en Costa Rica. Suerte! Ahí t aviso si me dan una buena solución.

MicahN1

I thought I'd just repost my solution here so more people can see.

 

"The thread here suggests to download and install the previous version of Spotify for Android. You can download that here! You'll need to download and run that .apk file on your Galaxy S5 (you may be asked to enable Unknown Sources - do that at your own risk)."

 

Hopefully this works for you guys too! 🙂

rkleivel
Same problem
Spotify 3.9.0.965
Android 5.0
Galaxy S5
Started with the previous upgrade about a week ago. Same problem with current version installed today.
Norway

VictorBertaci

Same problem here...

 

Spotify version 3.8.0.800
Android version 5.0 lollipop
Device Samsung Galaxy s5
4 days ago
Country: Brazil

Marked as solution

kdarya

Solved my Spotify problem. Unistalled Spotify and re installed old version service pack from this link.
<snip - older versions of Spotify apps are not allowed on the Spotify Community>
Enable unknown sources and "voala" it worked. At least it is a temporary fix while we can get android version 5.1.1 which should give us a permanent fix.

padders67

this worked for me -  i would just like to know what Spotity are actually dloing about this problem ? Absolutely abysmal customer service - they dont seem to realize there are other music streaming srvices out here in competition with them ...........................................

camillo75
Hi,
Spotify developers are working on it.
It seems a Samsung issue.
I will keep you posted.
Camillo

Chris_Cornell

 

Spotify version 3.9.0.965
Android version 5.0 lollipop
Device Samsung Galaxy s5
after update
Country: United States

I hope this helps you and don't hesitate to ask if you need anything else!!!!!

If this helped you please think about giving me KUDOS!!

If this solved your problem think about marking it a solution

Thanks So Much- Chris_Cornell

rkleivel

Unfortunately I get "Access denied" on that link...

rkleivel

Ah - just remove the dot at the and of the link - like this:
<mod snip - older versions of Spotify apps are not allowed in the Community>

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