Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

Solved!! New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • Timbo6sic6
  • Casual Listener
  • 68018 Views
  • 69 replies
  • 26 likes
  • 68018 Views
  • 69 replies
  • 26 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Sumit_Ghosh
  • Regular
  • 28983 Views
  • 5 replies
  • 0 likes
  • 28983 Views
  • 5 replies
  • 0 likes

No music info in car

I listen to my Spotify in my car over the Bluetooth and the past few days, the songs will play, but no info shows on my heads up display in my car and I can not control the songs with my radio knobs. I can only control it with my phone. And ideas? I ...

  • Newbie
  • I listen to my Spotify in my car over the Bluetooth and the past few days, the songs will play, but no info shows on my heads up display in my car and I can not control the songs with my radio knobs....
  • modigma
  • Regular
  • 588 Views
  • 2 replies
  • 1 likes
  • 588 Views
  • 2 replies
  • 1 likes

samsung gear fit 2

Hi guys / Hola a todosI'd like to know if it's possible to download playlists, as long as you're a premium user, from a smartphone to a samsung gear fit 2, so that you can listen to them (through a bluetooth headset) if you don`t carry the smartphone...

  • Visitor
  • Hi guys / Hola a todos I'd like to know if it's possible to download playlists, as long as you're a premium user, from a smartphone to a samsung gear fit 2, so that you can listen to&...
  • abmarcus
  • Casual Listener
  • 10173 Views
  • 7 replies
  • 1 likes
  • samsung gear fit 2
  • 10173 Views
  • 7 replies
  • 1 likes

Superuser Contribution Download library again???

I just went on the app on my phone and it said i had it on more than 3 devices so would delete all my downloads!!!! I checked online and says only 2 but should be one as only have it on my phone. Anyone else had this issue As now have to download all...

  • Casual Listener
  • I just went on the app on my phone and it said i had it on more than 3 devices so would delete all my downloads!!!! I checked online and says only 2 but should be one as only have it on my phone. Any...
  • Leonardo
  • Roadie
  • 361 Views
  • 1 replies
  • 0 likes
  • 361 Views
  • 1 replies
  • 0 likes

Superuser Contribution La música descargada se borra y quedan ciertas canciones y no me deja volver a descargar el álbum nu

Hola. Mi música descargada se borra y quedan ciertas canciones guardadas y no me da la.opcion de volver a descargar completo el álbum nuevamente. Que pasa ?

  • Newbie
  • Hola. Mi música descargada se borra y quedan ciertas canciones guardadas y no me da la.opcion de volver a descargar completo el álbum nuevamente. Que pasa ?
  • Leonardo
  • Roadie
  • 4350 Views
  • 1 replies
  • 0 likes
  • 4350 Views
  • 1 replies
  • 0 likes

Superuser Contribution music quality offline mode

Hi I switch to premium so I can download and still enjoy music while offline. my problem is music quality is really not good. I even change the quality to extreme. the audio volume goes down and sometimes stutter, you guys have any solution or someon...

  • Newbie
  • Hi I switch to premium so I can download and still enjoy music while offline. my problem is music quality is really not good. I even change the quality to extreme. the audio volume goes down and some...
  • Leonardo
  • Roadie
  • 351 Views
  • 1 replies
  • 0 likes
  • 351 Views
  • 1 replies
  • 0 likes

"Your Library" > "Songs" keeps turning off the Download setting automatically

It started something like 2 to 3 weeks ago, that I open Spotify, go to "Your Library" > "Songs" and the setting to Download the musics has been automatcically turned off.So if I don't have a connection I can't hear my musics, and I have to download t...

  • Newbie
  • It started something like 2 to 3 weeks ago, that I open Spotify, go to "Your Library" > "Songs" and the setting to Download the musics has been automatcically turned off. So if I don't have a con...
  • Meganvanvoorst
  • Newbie
  • 422 Views
  • 2 replies
  • 0 likes
  • 422 Views
  • 2 replies
  • 0 likes

Superuser Contribution Can't move music to my SD Card

Hello everybody,I got a Android device in my car and want to move the music to my sd card for saving space on the device.My poblem is that at the end when I need to confirm my task i can't see the confirm or disagree butten, I can only read the text ...

  • Newbie
  • Hello everybody, I got a Android device in my car and want to move the music to my sd card for saving space on the device. My poblem is that at the end when I need to confirm my task i can't see th...
  • Leonardo
  • Roadie
  • 533 Views
  • 1 replies
  • 1 likes
  • 533 Views
  • 1 replies
  • 1 likes

Superuser Contribution Imposibilidad de accesos a Podcast

Estimados, buenas tardes.Cuento con una cuenta Premium y no puedo acceder a los Podcast, cuando selecciono una temática no me permite ingresar para poder escuchar. Quisiera saber por favor si a alguien le sucede lo mismo y mejor aún, saber cómo soluc...

  • Newbie
  • Estimados, buenas tardes. Cuento con una cuenta Premium y no puedo acceder a los Podcast, cuando selecciono una temática no me permite ingresar para poder escuchar. Quisiera saber por favor si a alg...
  • Leonardo
  • Roadie
  • 10474 Views
  • 1 replies
  • 8 likes
  • 10474 Views
  • 1 replies
  • 8 likes

Superuser Contribution Stop family music affecting discover

I love my music but use my spotify to play music for my family frequently our tastes are quite different and this has occasion lyrics affected my discover weekly and suggested.Is there a way that I can stop spotify remembering the music played in cer...

  • Visitor
  • I love my music but use my spotify to play music for my family frequently our tastes are quite different and this has occasion lyrics affected my discover weekly and suggested. Is there a way that I...
  • Leonardo
  • Roadie
  • 450 Views
  • 1 replies
  • 0 likes
  • 450 Views
  • 1 replies
  • 0 likes

Bye Spotify Premium... huge shame, i'll miss you!

After trying all the troubleshooting guides on here and attempting every solution under the sun… that’s it… I’m done with you Spotify Premium. Your android app functions gloriously when initially installed on my phone… the discover weekly podcast is ...

  • Music Fan
  • After trying all the troubleshooting guides on here and attempting every solution under the sun… that’s it… I’m done with you Spotify Premium.   Your android app functions gloriously when init...
  • jnj01
  • Casual Listener
  • 1094 Views
  • 7 replies
  • 0 likes
  • 1094 Views
  • 7 replies
  • 0 likes

Cannot Share Music Via Spotify Anymore

So for the longest time, I could see a song I liked, choose share, then type the name of my friend in to send them the song through the Spotify messaging system. I can't do that anymore. When I find a song I like and hit share, my Samsung Galaxy S5 p...

  • Newbie
  • So for the longest time, I could see a song I liked, choose share, then type the name of my friend in to send them the song through the Spotify messaging system.   I can't do that anymore.&nbs...
  • DaveDenomolos
  • Roadie
  • 3411 Views
  • 25 replies
  • 7 likes
  • 3411 Views
  • 25 replies
  • 7 likes

Problems downloading songs

I have a premium account, but i have problems downloading songs. The only ones i can download are the ones in the playlists I've created. When i try to download an album the download starts but when i open Spotify again it's like I've never pressed t...

  • Newbie
  • I have a premium account, but i have problems downloading songs. The only ones i can download are the ones in the playlists I've created. When i try to download an album the download starts but when ...
  • 342 Views
  • 0 replies
  • 0 likes
  • 342 Views
  • 0 replies
  • 0 likes

Removing downloaded songs

It looks like my phone has updated spotify automatically but now i cant remove songs from my playlists. I can press down on the song an options come up such as 'remove' and 'go to album' ect but I when i click on it nothing happens.

  • Newbie
  • It looks like my phone has updated spotify automatically but now i cant remove songs from my playlists. I can press down on the song an options come up such as 'remove' and 'go to album' ect but I wh...
  • labelscollected
  • Community Legend
  • 362 Views
  • 1 replies
  • 0 likes
  • 362 Views
  • 1 replies
  • 0 likes

Music stops

When I listen to music, it stops when I'm doing other things on the phone.Often it stops after 30 seconds. Have premium and this has lasted for several days now.Have reinstalled Spotify and logged out of and rebooting the phone.But Spotify works on t...

  • Newbie
  • When I listen to music, it stops when I'm doing other things on the phone. Often it stops after 30 seconds. Have premium and this has lasted for several days now. Have reinstalled Spotify and ...
  • Joe
  • Community Legend
  • 260 Views
  • 1 replies
  • 0 likes
  • 260 Views
  • 1 replies
  • 0 likes

Publish Playlist on Android

My playlist https://play.spotify.com/user/harbingermckenzie/playlist/5mtBef4vnVjgGqhSRZBXbm This playlist is shown as collaborative, all of my playlists should be public by default yet nobody can see this playlist. Apparently the answer is to publish...

  • Newbie
  • My playlist https://play.spotify.com/user/harbingermckenzie/playlist/5mtBef4vnVjgGqhSRZBXbm   This playlist is shown as collaborative, all of my playlists should be public by default yet nobod...
  • Joe
  • Community Legend
  • 292 Views
  • 1 replies
  • 0 likes
  • 292 Views
  • 1 replies
  • 0 likes

Offline playlists keep getting deleted

Spotify keeps changing my settings from using the sd-card as storage to the device storage. This deletes all of my offline playlists and I have to download them over and over again. This happens a few times a week.I use a Samsung galaxy s5.

  • Casual Listener
  • Spotify keeps changing my settings from using the sd-card as storage to the device storage. This deletes all of my offline playlists and I have to download them over and over again. This happens a fe...
  • Paisen
  • Casual Listener
  • 365 Views
  • 2 replies
  • 0 likes
  • 365 Views
  • 2 replies
  • 0 likes

Solved!! Song options not working?

Ever since the new update, whenever I try to click something on the menu on the right part of a song name (adding to playlist, going to song radio, etc.) it won't let me click any. What's up with that?

  • Newbie
  • Ever since the new update, whenever I try to click something on the menu on the right part of a song name (adding to playlist, going to song radio, etc.) it won't let me click any. What's up with tha...
  • Jacob
  • Community Legend
  • 432 Views
  • 1 replies
  • 0 likes
  • 432 Views
  • 1 replies
  • 0 likes

Saio do aplicativo e a musica para de tocar

Sempre que inicio uma música no Spotify e logo depois mudo de aplicativo, rapidamente a música para de tocar e isso vem fazendo com que eu não esteja utilizando muito o aplicativo mesmo tendo assinatura, como faço para resolver isso o voltar ao norma...

  • Newbie
  • Sempre que inicio uma música no Spotify e logo depois mudo de aplicativo, rapidamente a música para de tocar e isso vem fazendo com que eu não esteja utilizando muito o aplicativo mesmo tendo assinat...
  • 1728 Views
  • 0 replies
  • 0 likes
  • 1728 Views
  • 0 replies
  • 0 likes

Solved!! Spotify on Smartwatch3 with lite account

Can i use spotify on my Smartwatch3 even though i dont have Premium account?

  • Newbie
  • Can i use spotify on my Smartwatch3 even though i dont have Premium account?
  • Joe
  • Community Legend
  • 340 Views
  • 1 replies
  • 0 likes
  • 340 Views
  • 1 replies
  • 0 likes

S7 updated missing all songs now

Have updated s7 and all music saved to sd card are gone. All non playlist tracks/albums missing. No good

  • Casual Listener
  • Have updated s7 and all music saved to sd card are gone. All non playlist tracks/albums missing. No good
  • Danformer79
  • Casual Listener
  • 490 Views
  • 4 replies
  • 0 likes
  • 490 Views
  • 4 replies
  • 0 likes