Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

5906 Views

0 replies

7 likes

  • 5906 Views
  • 0 replies
  • 7 likes

Can I get to preferences on an android tablet?

I've been looking for preferences on my android for a while and I know you can get to it on a computer, sadly I don't have access to one, so I was wondering if I could access preferences on my tablet and how. Note, I don't have access to Spotify Prem...

Newbie

I've been looking for preferences on my android for a while and I know you can get to it on a computer, sadly I don't have access to one, so I was wondering if I could access preferences on my tablet...

Joe

Community Legend

2784 Views

3 replies

0 likes

  • 2784 Views
  • 3 replies
  • 0 likes

Volume Spikes

When I skip a song the first half a second or so goes really loud. It seems what is happening is it is taking the equalizer a second to turn on. I've been a member for quite awhile but I'm getting pretty sick of this issue. I see posts from 2013 of p...

Casual Listener

When I skip a song the first half a second or so goes really loud. It seems what is happening is it is taking the equalizer a second to turn on. I've been a member for quite awhile but I'm getting pr...

Audi403

Casual Listener

638 Views

2 replies

0 likes

  • 638 Views
  • 2 replies
  • 0 likes

Komt er een app voor fit2?

Komt er in nederland een app voor op de gear fit2?

Casual Listener

Komt er in nederland een app voor op de gear fit2?

Hubo

Community Legend

261 Views

1 replies

0 likes

  • 261 Views
  • 1 replies
  • 0 likes

Solved!! MirrorLink + RockScout on Peugeot 3008 SUV

HelloI use Mirrorlink to have SPOTIFY (Samsung S5 on Android) on the Peugeot screen. I did not have any problems until after I plugged in an Iphone with Carplay then trigger SPOTIFY (no problem) but when Iphone disconnected, there was no phone menu, ...

Casual Listener

Hello I use Mirrorlink to have SPOTIFY (Samsung S5 on Android) on the Peugeot screen. I did not have any problems until after I plugged in an Iphone with Carplay then trigger SPOTIFY (no problem) bu...

Joe

Community Legend

7890 Views

3 replies

0 likes

  • 7890 Views
  • 3 replies
  • 0 likes

Starting the app problem

When I try to open spotify, I have to restart it several times befor being able to use the app. I'm a premium user and it really bothers me.. I have a Samsung galaxy s7 edge. Thanks for the help!

Newbie

When I try to open spotify, I have to restart it several times befor being able to use the app. I'm a premium user and it really bothers me.. I have a Samsung galaxy s7 edge. Thanks for the help!

179 Views

0 replies

0 likes

  • 179 Views
  • 0 replies
  • 0 likes

Ola

Estava ouvindo normalmente minhas playlists no Spotify, deixei de ouvi por algumas hrs e dps voltei a entrar no app porem desta vez offline sem conexão com a internet porem me deparei com minhas playlists todas baixadas, mas eatavam indisponíveis par...

Casual Listener

Estava ouvindo normalmente minhas playlists no Spotify, deixei de ouvi por algumas hrs e dps voltei a entrar no app porem desta vez offline sem conexão com a internet porem me deparei com minhas play...

251 Views

0 replies

0 likes

  • 251 Views
  • 0 replies
  • 0 likes

I cant change the music quality to High

Im a new prenium user. I use a android phone. I tried to resest the cache, re install Spotify. It wont work. I want to downlowad music in the higher quality possible.

Casual Listener

Im a new prenium user. I use a android phone. I tried to resest the cache, re install Spotify. It wont work. I want to downlowad music in the higher quality possible.

LunaFreyja

Casual Listener

379 Views

2 replies

0 likes

  • 379 Views
  • 2 replies
  • 0 likes

Equalizer disappeared Android Nougat

I cannot find the Spotify equalizer that was previously there. It's not under any settings to my knowledge. I don't want to use another app and I was wondering where it went.Running Android Nougat on the Oneplus 3. Spotify version 7.5.0.1076 armV7

Casual Listener

I cannot find the Spotify equalizer that was previously there. It's not under any settings to my knowledge. I don't want to use another app and I was wondering where it went. Running Android Nouga...

sachin124567

Casual Listener

1201 Views

2 replies

0 likes

  • 1201 Views
  • 2 replies
  • 0 likes

Lockscreen album cover in Nougat

Hi, I have a Honor 8 and since I updated to Android Nougat the album cover in lockscreen stopped working.However, other applications like the stock Music player or Google Play Music do show the album cover properly. PFA screenshots comparing my locks...

Newbie

Hi, I have a Honor 8 and since I updated to Android Nougat the album cover in lockscreen stopped working. However, other applications like the stock Music player or Google Play Music do show the a...

pekarting

Casual Listener

1941 Views

4 replies

2 likes

  • 1941 Views
  • 4 replies
  • 2 likes

Solved!! No forward/rearward arrows

I use Spotify via Rockscout by Mirrorlink. Since last week, even if I can still connect to my car's infotainment system and listen to Spotify, the pause button as well as the forward and rearward arrows have vanished from the car's screen (same goes ...

Visitor

I use Spotify via Rockscout by Mirrorlink. Since last week, even if I can still connect to my car's infotainment system and listen to Spotify, the pause button as well as the forward and rearward arr...

V3nn3tj3

Newbie

2067 Views

3 replies

0 likes

  • 2067 Views
  • 3 replies
  • 0 likes

Superuser Contribution I can't download any music

Hey ! 5 days ago I could download and play offline any playlists. But now I can't download any music. By the way in options , dont have storage space option. Help me !

Newbie

Hey ! 5 days ago I could download and play offline any playlists. But now I can't download any music. By the way in options , dont have storage space option. Help me !

Jerzz

Casual Listener

597 Views

4 replies

0 likes

  • 597 Views
  • 4 replies
  • 0 likes

Solved!! Lost local file retrieval

Hey,So I synced some local files to a playlist on my computer. Then using the wifi synced the playlist to my phone. Somewhere along the way the local files on my computer have been deleted and spotify can't play any of the songs through the desktop p...

Newbie

Hey, So I synced some local files to a playlist on my computer. Then using the wifi synced the playlist to my phone. Somewhere along the way the local files on my computer have been deleted and spot...

Deborahknutson5

Newbie

3549 Views

2 replies

0 likes

  • 3549 Views
  • 2 replies
  • 0 likes

Superuser Contribution Can't download files to offline

Hi there, Recently when I download files they immidietly turned on to be not downloaded, even I didn't switch it on. I tried to restart, download APP again, but that didn't help. Please, help!

Newbie

Hi there,  Recently when I download files they immidietly turned on to be not downloaded, even I didn't switch it on. I tried to restart, download APP again, but that didn't help. Please, help!...

Erika

Roadie

322 Views

1 replies

0 likes

  • 322 Views
  • 1 replies
  • 0 likes

Spotify connect playing on different devices after ads

This problem only occurs when playing through a bluetooth speaker, and after an ad has finished playing. When playing spotify using my PC connected to a bluetooth speaker, music will begin playing from the speaker on my android phone after an ad has ...

Newbie

This problem only occurs when playing through a bluetooth speaker, and after an ad has finished playing. When playing spotify using my PC connected to a bluetooth speaker, music will begin playi...

220 Views

0 replies

0 likes

  • 220 Views
  • 0 replies
  • 0 likes

Removing unplayable songs from my playlists

I just discovered three unplayable songs marked gray by Spotify, on 1 of my playlists. Fine. I can replace the songs, but i find i can no longer remove the original unplayable songs from my playlists! Why? All the unplayable songs do is take up unnec...

Roadie

I just discovered three unplayable songs marked gray by Spotify, on 1 of my playlists. Fine. I can replace the songs, but i find i can no longer remove the original unplayable songs from my playlists...

djdon77

Roadie

2284 Views

7 replies

0 likes

New issue
  • 2284 Views
  • 7 replies
  • 0 likes

Superuser Contribution problème de synchronisation sur samsung

Bonjourj'ai un compte spotify 1 et j ai 33 playliste, mais la je vient de toute les perdre comme si je ne les ai jamais telechargé ,alors qu'elle sont toujours présente sur ma carte sdmerci d'avance pour votre tempsps: pour des raison professionnels ...

Casual Listener

Bonjour j'ai un compte spotify 1 et j ai 33 playliste, mais la je vient de toute les perdre comme si je ne les ai jamais telechargé ,alors qu'elle sont toujours présente sur ma carte sd merci d'ava...

agentH

Casual Listener

553 Views

4 replies

0 likes

  • 553 Views
  • 4 replies
  • 0 likes

Solved!! Song cuts out

I've got one song on my phone that the soung cuts out but it keeps playing (apline universe gaia). It only happens on my andriod S7 endge and not my computer. Normally happens right around 1:15 seconds in. I've tried re downloading the whole set list...

Casual Listener

I've got one song on my phone that the soung cuts out but it keeps playing (apline universe gaia). It only happens on my andriod S7 endge and not my computer. Normally happens right around 1:15 secon...

burnteggoz

Casual Listener

677 Views

2 replies

0 likes

  • 677 Views
  • 2 replies
  • 0 likes

Superuser Contribution Music is taking up to much space on my andriod HELP

I want to speak to someone. My music is using too much storage space on my android. I want all my music but need to know how to not have it taking up so much space. I'd need be how to undownload for offline but not delete the playlist/songs. I've bee...

Visitor

I want to speak to someone. My music is using too much storage space on my android. I want all my music but need to know how to not have it taking up so much space. I'd need be how to undownload for ...

Bowwow

Newbie

2078 Views

3 replies

0 likes

  • 2078 Views
  • 3 replies
  • 0 likes

[Android] One Song On Local Files Will Not Download - "This Song Is Not Available"

I am getting one error out of the entire album saying "This song is not available." It is a local file. The rest of the album downloaded fine. Screenshots: Android error: http://imgur.com/a/ZeQ8HWindows look: http://imgur.com/a/jzUDYI have tried:Unin...

Casual Listener

I am getting one error out of the entire album saying "This song is not available." It is a local file. The rest of the album downloaded fine.   Screenshots:  Android error: http:/...

Joe

Community Legend

516 Views

3 replies

0 likes

  • 516 Views
  • 3 replies
  • 0 likes