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Solved!! Spotify starts playing automatically when a bluetooth device is connected and phone makes a sound

PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...

Casual Listener

cohendylan1

Music Fan

196192 Views

131 replies

10 likes

Android
autoplay
bluetooth
  • 196192 Views
  • 131 replies
  • 10 likes

Solved!! Spotify controls no longer showing on lock screen

On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...

Casual Listener

Anne-Mette

Visitor

537992 Views

78 replies

3 likes

  • 537992 Views
  • 78 replies
  • 3 likes

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

Kurogane

Newbie

444060 Views

565 replies

37 likes

Account
Free
  • 444060 Views
  • 565 replies
  • 37 likes

Local Files Unable To Play on Android

Downloading files from your computer/phone and adding them onto playlists on Spotify is completely new to me. I had found out about it when I was on my computer, then noticed a song I knew wasn't on Spotify in my playlist. This feature works perfectl...

Newbie

Downloading files from your computer/phone and adding them onto playlists on Spotify is completely new to me. I had found out about it when I was on my computer, then noticed a song I knew wasn't on ...

Tom

Community Legend

1594 Views

1 replies

0 likes

  • 1594 Views
  • 1 replies
  • 0 likes

Local files grey after accidentally unchecking download

I was going through a playlist and accidentally turned off the download. Now some of the local files are greyed out and because I had to hard reset my laptop a week before I did this I don't know if I can get those files back without re downloading t...

Visitor

I was going through a playlist and accidentally turned off the download. Now some of the local files are greyed out and because I had to hard reset my laptop a week before I did this I don't know if ...

Tom

Community Legend

369 Views

1 replies

0 likes

  • 369 Views
  • 1 replies
  • 0 likes

Solved!! Where is the queue list button

This is driving me mad. I am trying to convert from Google Plan and about to go back. I am using the play queue but I am not able to see the queue as a list - see attached screenshot, the queue list button is missing from top right of screen. Running...

Casual Listener

This is driving me mad.  I am trying to convert from Google Plan and about to go back.   I am using the play queue but I am not able to see the queue as a list - see attached screenshot, ...

Tom

Community Legend

1775 Views

7 replies

0 likes

  • 1775 Views
  • 7 replies
  • 0 likes

Offline mode is not working - Android 4.2.2

I am using android 4.2.2 on my Samsung Galaxy Tab I am a premium user . My issue is that offline mode does not work . I have plenty space and a good wifi signal. I down load the tracks as per the usual way but when I goi iunto offline mode they eithe...

Newbie

I am using android 4.2.2 on my Samsung Galaxy Tab    I am a premium user . My issue is that offline mode does not work . I have plenty space and a good wifi signal. I down load the tracks...

86kanth

Music Fan

603 Views

1 replies

1 likes

  • 603 Views
  • 1 replies
  • 1 likes

Can't move Spotify data/songs/playlists to my microSD card

I would like to use my microSD card in my device to store all of my songs as opposed to internal storage, however the option that is supposed to let me choose my storage space is not showing up in the settings menu. I have tried uninstalling and rein...

Newbie

I would like to use my microSD card in my device to store all of my songs as opposed to internal storage, however the option that is supposed to let me choose my storage space is not showing up in th...

MattSuda

Spotify Star

547 Views

1 replies

0 likes

  • 547 Views
  • 1 replies
  • 0 likes

Albums and Songs Unsaving!

Overs the years, I've saved thousands of albums and songs from Spotify.All of a sudden, in the last two days, a huge chunk of albums and songs have, "unsaved". They're just no longer saved. I'm very frustrated.Is there any way to restore?Regards,A

Casual Listener

Overs the years, I've saved thousands of albums and songs from Spotify. All of a sudden, in the last two days, a huge chunk of albums and songs have, "unsaved". They're just no longer saved. I'm v...

JllyGrnGiant

Casual Listener

1408 Views

1 replies

2 likes

  • 1408 Views
  • 1 replies
  • 2 likes

Solved!! Login issues

After typing my login info and hitting the Log In button, the app reverts back to the main screen and asks if i am "Enjoying my Trip?". I have tried numeous times and have changed my password. Any ideas?

Casual Listener

After typing my login info and hitting the Log In button, the app reverts back to the main screen and asks if i am "Enjoying my Trip?". I have tried numeous times and have changed my password. Any id...

tlourance

Casual Listener

781 Views

5 replies

0 likes

  • 781 Views
  • 5 replies
  • 0 likes

Samsung S7 starts playing music out loud through Spotify by itself

Hi!I need help ppl. I have a Samsung S7 that without me thouching it highjacks my macbook and starts playing spotify out loud instead.Any ideas??Thanks!

Casual Listener

Hi! I need help ppl. I have a Samsung S7 that without me thouching it highjacks my macbook and starts playing spotify out loud instead. Any ideas?? Thanks!

Tom

Community Legend

363 Views

1 replies

0 likes

  • 363 Views
  • 1 replies
  • 0 likes

Cannot play radio station

Hi All, I recently started using Spotify on my android and having some intermittent issues with playing stations. Some stations will play normally while others will not. This does not seem to correspond to any skip limit or connection type. I have tr...

Newbie

Hi All,  I recently started using Spotify on my android and having some intermittent issues with playing stations.  Some stations will play normally while others will not. This does not s...

419 Views

0 replies

0 likes

  • 419 Views
  • 0 replies
  • 0 likes

Solved!! Spotify Adding Random Songs

Over the past 2 weeks, I've noticed my Spotify doing a lot of weird things... Songs or albums that I've never listened to before are showing up under "Your Library", I can hide them and they stay gone for a while but after a few days the exact same s...

Visitor

Over the past 2 weeks, I've noticed my Spotify doing a lot of weird things... Songs or albums that I've never listened to before are showing up under "Your Library", I can hide them and they stay gon...

user-removed

Not applicable

17619 Views

2 replies

0 likes

  • 17619 Views
  • 2 replies
  • 0 likes

Max volume doesn't work after the last update

Hey folks, After the last update, it's impossible to play music at max volume when the EQ is on. The music stops getting louder after I reach 75% or so, although the volume slider continues to go up. I reinstalled the app and turned EQ off and on aga...

Regular

Hey folks,   After the last update, it's impossible to play music at max volume when the EQ is on. The music stops getting louder after I reach 75% or so, although the volume slider continues ...

dankasl

Regular

1949 Views

8 replies

0 likes

  • 1949 Views
  • 8 replies
  • 0 likes

Solved!! Spotify closes after few Minutes

Hello Comunity, Since a while i have a Problem with my Spotyfi Client in my Android Device (Wiko Lenny 3) After few Minutes Spotify closes herself. I alsoe redownloaded it and reboot my Device in between, but i still have that Issue.

Casual Listener

Hello Comunity,    Since a while i have a Problem with my Spotyfi Client in my Android Device (Wiko Lenny 3)   After few Minutes Spotify closes herself. I alsoe redownloaded it and...

Tom

Community Legend

1422 Views

4 replies

0 likes

  • 1422 Views
  • 4 replies
  • 0 likes

Solved!! Missing the SD card option for storage

Hi all, i was looking through my phone the other day when i noticed my used storage had increased by a lot, even though i just cleared alot of it. Then i noticed that all my spotify music was moved from my SD card back to my phone, and the option to ...

Casual Listener

Hi all, i was looking through my phone the other day when i noticed my used storage had increased by a lot, even though i just cleared alot of it. Then i noticed that all my spotify music was moved f...

MattSuda

Spotify Star

15800 Views

3 replies

0 likes

  • 15800 Views
  • 3 replies
  • 0 likes

Solved!! Spotify eats data when playing downloaded song

Hello. Since 2 weeks, im facing with a very annoying problem with the latest spotify app.Whenever i'm listening to downloaded music, spotify generates mobile data in the background, around 6-7Mb per hour. I have to switch to offline mode, othervise i...

Regular

Hello. Since 2 weeks, im facing with a very annoying problem with the latest spotify app. Whenever i'm listening to downloaded music, spotify generates mobile data in the background, around 6-7Mb pe...

wilhelmhagg

Regular

9254 Views

12 replies

2 likes

  • 9254 Views
  • 12 replies
  • 2 likes

Cannot see who I'm following on app

Just downloaded the free version of Spotify on my Android phone. Feels very limited and I cannot follow friends (I click on their names and it takes me to "Your Likes") or see who I'm following (had to go on my Mac to actually follow friends). The ho...

Newbie

Just downloaded the free version of Spotify on my Android phone. Feels very limited and I cannot follow friends (I click on their names and it takes me to "Your Likes") or see who I'm following (had ...

MattSuda

Spotify Star

2587 Views

1 replies

0 likes

  • 2587 Views
  • 1 replies
  • 0 likes

Spotify constantly freezing

During these few days, I have been experiencing some freezing issues with Spotify.Sometimes the player would freeze, but the player shows that it's still playing. When I tried "pausing" it, no response when clicking the pause button.The player also h...

Casual Listener

During these few days, I have been experiencing some freezing issues with Spotify. Sometimes the player would freeze, but the player shows that it's still playing. When I tried "pausing" i...

Tom

Community Legend

4648 Views

1 replies

6 likes

  • 4648 Views
  • 1 replies
  • 6 likes

Solved!! Unable songs from an album that is supposed to be ..

Hello guys, I'm experiencing such a problem;I was waiting for an album for about 3 month, following artist, listening the songs that were out ect..And so, the album was released, my friends could listen to it freely, and I couldn't even see it, the s...

Newbie

Hello guys, I'm experiencing such a problem; I was waiting for an album for about 3 month, following artist, listening the songs that were out ect.. And so, the album was released, my friends could...

Tom

Community Legend

636 Views

1 replies

0 likes

  • 636 Views
  • 1 replies
  • 0 likes

Can't install the app. Error -18 (Not enough space)

A few days ago I found out that I was unable to update Spotify, yet, the phone always updated everything else. Always everything but Spotify, it said that there was not enough space in the SD, but i have 20 GB free! Also I have 2 GB free of internal ...

Casual Listener

A few days ago I found out that I was unable to update Spotify, yet, the phone always updated everything else. Always everything but Spotify, it said that there was not enough space in the SD, but i ...

MrPocketMonster

Casual Listener

908 Views

3 replies

0 likes

  • 908 Views
  • 3 replies
  • 0 likes

Solved!! IDK how everyone is ok with this

Really Spotify , really ...My songs and playlist everything downloaded for offline just keeps disappearing, and i have to download it again and again i dont f****** get it. It keeps happening and the songs that disappear are super random, sometimes s...

Visitor

Really Spotify , really ... My songs and playlist everything downloaded for offline just keeps disappearing, and i have to download it again and again i dont f****** get it. It keeps happening and t...

子猫の手

Casual Listener

713 Views

1 replies

1 likes

  • 713 Views
  • 1 replies
  • 1 likes

Smaller album art after an update

Album art in the main player view got smaller after one of the updates few weeks ago on my LG K4 LTE (Android 5.1.1).It's now permanently rescaled to the same size like when the app detects Spotify running on a remote device, clearing the cache and r...

Visitor

Album art in the main player view got smaller after one of the updates few weeks ago on my LG K4 LTE (Android 5.1.1). It's now permanently rescaled to the same size like when the app ...

441 Views

0 replies

0 likes

  • 441 Views
  • 0 replies
  • 0 likes