Announcements

Help Wizard

Step 1

NEXT STEP

Android

Get help for your Android mobile or tablet

Start a topic

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

thstdbf

Newbie

386772 Views

545 replies

34 likes

Account
Free
  • 386772 Views
  • 545 replies
  • 34 likes

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

8031 Views

0 replies

7 likes

  • 8031 Views
  • 0 replies
  • 7 likes

Solved!! Spotify crashes when opening playlist in a folder

Hi, the Spotify app crashes on my Android device when I try to open a playlist within a folder. The folder was created with the windows desktop app (1.0.52.725.g943b26a8). This issue accured since the last update of the Android app (I guess). Already...

Newbie

Hi,   the Spotify app crashes on my Android device when I try to open a playlist within a folder. The folder was created with the windows desktop app (1.0.52.725.g943b26a8).   This issu...

rocnbol

Regular

5916 Views

7 replies

5 likes

  • 5916 Views
  • 7 replies
  • 5 likes

Ruined remote control

You ruined the remote control option by requiring a WiFi connection. Please change it back so my phone can control my tablet that's on it's own network. I need it's functionality for my job and you messed it all up.

Casual Listener

You ruined the remote control option by requiring a WiFi connection. Please change it back so my phone can control my tablet that's on it's own network. I need it's functionality for my job and you m...

Hubo

Community Legend

522 Views

3 replies

0 likes

  • 522 Views
  • 3 replies
  • 0 likes

Mis hijos no se pueden conectar a la cuenta familiar

Ponemos misma direccion y no entran mis hijos a la cuenta familiar

Newbie

Ponemos misma direccion y no entran mis hijos a la cuenta familiar

MattSuda

Spotify Star

295 Views

1 replies

0 likes

  • 295 Views
  • 1 replies
  • 0 likes

Music pausing

So iv read through a fair few of the questions related to my problem but still haven't seen a solunion? I'm. On samsung galaxy s6 and have premium yet my music seems to just stop 30 seconds into a song, and it says the song is still playing via the c...

Newbie

So iv read through a fair few of the questions related to my problem but still haven't seen a solunion? I'm. On samsung galaxy s6 and have premium yet my music seems to just stop 30 seconds into a so...

Joe

Community Legend

300 Views

1 replies

0 likes

  • 300 Views
  • 1 replies
  • 0 likes

Superuser Contribution Playlists Broken

I created a playlist like I usually do, this one for my favourites of a band I like called, Amaranthe, and added about 32 songs. But when I go to my playlists, the new one I just created is titled as "Loading..." and says it has zero songs in the pla...

Casual Listener

I created a playlist like I usually do, this one for my favourites of a band I like called, Amaranthe, and added about 32 songs. But when I go to my playlists, the new one I just created is titled as...

moricien

Newbie

761 Views

3 replies

0 likes

  • 761 Views
  • 3 replies
  • 0 likes

cannot shuffle play my playlist

When I click shuffle play my playlist in the phone app, only one artist's songs are played. I have tried reinstalling the app for over 5 times and cleaning all chiche, but it totally doesn't work. However, such problem does not appear on the computer...

Casual Listener

When I click shuffle play my playlist in the phone app, only one artist's songs are played. I have tried reinstalling the app for over 5 times and cleaning all chiche, but it totally doesn't work. Ho...

228 Views

0 replies

0 likes

  • 228 Views
  • 0 replies
  • 0 likes

Self Service | Device Management

How can I get a device that I don't have off my account

Newbie

How can I get a device that I don't have off my account

Joe

Community Legend

341 Views

1 replies

0 likes

  • 341 Views
  • 1 replies
  • 0 likes

a lot of extra memory

hey guys, loVe the app. On my phone i got it and a couple of months ago it started taking more memory then normal. Since then it takes about 4GB witHout eaven having a downloaded playlist. Deleted the cash and nothing, reinstalled the app and still n...

Music Fan

hey guys, loVe the app. On my phone i got it and a couple of months ago it started taking more memory then normal. Since then it takes about 4GB witHout eaven having a downloaded playlist. Deleted th...

253 Views

0 replies

1 likes

  • 253 Views
  • 0 replies
  • 1 likes

Solved!! unable to play purchased Taylor swift music

I purchased Taylor Swift music via iTunes and transfered the music to Spotify but I can't play any of her songs. They are present in the iTunes playlist but I can't download or play. Does this have anything to do with her pulling her music? I am runn...

Casual Listener

I purchased Taylor Swift music via iTunes and transfered the music to Spotify but I can't play any of her songs. They are present in the iTunes playlist but I can't download or play. Does this have a...

foxintheglen

Newbie

18069 Views

21 replies

1 likes

  • 18069 Views
  • 21 replies
  • 1 likes

No sound producing when my phone is in optimize status which is recommended.

After updating my phone to nougat software i always experience the issue that theres no sound coming out to my phone. My phone performance is in optimize(recommended) but i select the high performance the music plays however it drains a lot of my bat...

Visitor

After updating my phone to nougat software i always experience the issue that theres no sound coming out to my phone. My phone performance is in optimize(recommended) but i select the high performanc...

257 Views

0 replies

0 likes

  • 257 Views
  • 0 replies
  • 0 likes

Solved!!Superuser Contribution Pausing

I am on a galaxy s5. Every time I use Spotify, the music pauses after every song if the phone is locked. But as soon as I get on it and pull Spotify up it resumes itself. I keep the app running just like I did with my old phone and never had trouble ...

Casual Listener

I am on a galaxy s5. Every time I use Spotify, the music pauses after every song if the phone is locked. But as soon as I get on it and pull Spotify up it resumes itself. I keep the app running just ...

kdt123

Casual Listener

708 Views

2 replies

0 likes

  • 708 Views
  • 2 replies
  • 0 likes

Random distortion / strange noises during playback

Hey, I am a premium user and I am having few playlists saved offline on my Nexus 4. My problem is that during the playback there is some kind of distortion / random noises / kinda scratch sounds over the tracks. I already had the data and app removed...

Casual Listener

Hey,   I am a premium user and I am having few playlists saved offline on my Nexus 4.   My problem is that during the playback there is some kind of distortion / random noises / kin...

andrescm90

Newbie

12575 Views

12 replies

2 likes

  • 12575 Views
  • 12 replies
  • 2 likes

Can't download spotify

I can't download spotify on my android phone even though i live in a country where it should be allowed

Newbie

I can't download spotify on my android phone even though i live in a country where it should be allowed

Joe

Community Legend

377 Views

1 replies

0 likes

  • 377 Views
  • 1 replies
  • 0 likes

Superuser Contribution As musicas que baixei foram desconfiguradas e agora tenho que baixar novamente ou ouvir online

Sou usuária do Plano Familiar, após atualização do aplicativo todas as musicas que eu já havia baixado não estão mais, tenho que ouvir online ou baixar tudo novamente. Também aconteceu com outro membro do plano

Newbie

Sou usuária do Plano Familiar, após atualização do aplicativo todas as musicas que eu já havia baixado não estão mais, tenho que ouvir online ou baixar tudo novamente. Também aconteceu com outro memb...

Maria_B

Moderator

338 Views

1 replies

0 likes

  • 338 Views
  • 1 replies
  • 0 likes

Superuser Contribution New update 8.3.0.681 arm V7

This new update took away my library and all my playlists. How do i get them back?

Newbie

This new update took away my library and all my playlists. How do i get them back?

Maria_B

Moderator

461 Views

1 replies

0 likes

  • 461 Views
  • 1 replies
  • 0 likes

Infinite Verizon ad

I'm on my note 5 and after only a couple songs a empty Verizon ad plays and it's stuck there until I reinstall the app

Newbie

I'm on my note 5 and after only a couple songs a empty Verizon ad plays and it's stuck there until I reinstall the app

Angryuser6

Casual Listener

349 Views

1 replies

0 likes

  • 349 Views
  • 1 replies
  • 0 likes

Spotify Premium on Kindle Fire issues

I have a Spotify premium account and have app installed on my iPad and iPhone. My daughter has a Kindle Fire which I recently installed the app on. I have logged in to my account on it but it can't find my playlists and saved music. Anyone know why o...

Visitor

I have a Spotify premium account and have app installed on my iPad and iPhone. My daughter has a Kindle Fire which I recently installed the app on. I have logged in to my account on it but it can't f...

260 Views

0 replies

0 likes

  • 260 Views
  • 0 replies
  • 0 likes

Stop adding garbage to my "up next"

Android user. I understand the 'queue', which gets filled with things I didn't ask for. And I have to select each and every tune and 'remove' it. That's a giant nuisance that should be fixed. WORSE : tunes get added to 'next from...', and I CANNOT se...

Regular

Android user. I understand the 'queue', which gets filled with things I didn't ask for. And I have to select each and every tune and 'remove' it. That's a giant nuisance that should be fixed.  ...

davidgilling

Regular

569 Views

1 replies

0 likes

  • 569 Views
  • 1 replies
  • 0 likes

Last.fm login error notification... with last.fm disabled!

Another one to add to the endless list of bugs that have recently popped up with Spotify.I've been getting a last.fm login error notification for weeks now. It's always there, if I dismiss it, it instantly reappears. Before this issue started, I had ...

Regular

Another one to add to the endless list of bugs that have recently popped up with Spotify. I've been getting a last.fm login error notification for weeks now. It's always there, if I dismiss it, it i...

411 Views

0 replies

1 likes

  • 411 Views
  • 0 replies
  • 1 likes

Solved!! Phone randomly starts to play music

Hey guys, Lately my mobile is randomly playing music while I did not touch my phone at all. My account is not shared with others, but I do have spotify on my laptop. But during the times those issues occured, I did not touch my spotify application at...

Casual Listener

Hey guys,   Lately my mobile is randomly playing music while I did not touch my phone at all. My account is not shared with others, but I do have spotify on my laptop. But during the times tho...

sundae1

Casual Listener

30559 Views

3 replies

0 likes

  • 30559 Views
  • 3 replies
  • 0 likes