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Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

Itsfisy

Newbie

375465 Views

541 replies

34 likes

Account
Free
  • 375465 Views
  • 541 replies
  • 34 likes

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

7527 Views

0 replies

7 likes

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Superuser Contribution Playlists Broken

I created a playlist like I usually do, this one for my favourites of a band I like called, Amaranthe, and added about 32 songs. But when I go to my playlists, the new one I just created is titled as "Loading..." and says it has zero songs in the pla...

Casual Listener

I created a playlist like I usually do, this one for my favourites of a band I like called, Amaranthe, and added about 32 songs. But when I go to my playlists, the new one I just created is titled as...

moricien

Newbie

740 Views

3 replies

0 likes

  • 740 Views
  • 3 replies
  • 0 likes

cannot shuffle play my playlist

When I click shuffle play my playlist in the phone app, only one artist's songs are played. I have tried reinstalling the app for over 5 times and cleaning all chiche, but it totally doesn't work. However, such problem does not appear on the computer...

Casual Listener

When I click shuffle play my playlist in the phone app, only one artist's songs are played. I have tried reinstalling the app for over 5 times and cleaning all chiche, but it totally doesn't work. Ho...

220 Views

0 replies

0 likes

  • 220 Views
  • 0 replies
  • 0 likes

Self Service | Device Management

How can I get a device that I don't have off my account

Newbie

How can I get a device that I don't have off my account

Joe

Community Legend

334 Views

1 replies

0 likes

  • 334 Views
  • 1 replies
  • 0 likes

a lot of extra memory

hey guys, loVe the app. On my phone i got it and a couple of months ago it started taking more memory then normal. Since then it takes about 4GB witHout eaven having a downloaded playlist. Deleted the cash and nothing, reinstalled the app and still n...

Music Fan

hey guys, loVe the app. On my phone i got it and a couple of months ago it started taking more memory then normal. Since then it takes about 4GB witHout eaven having a downloaded playlist. Deleted th...

245 Views

0 replies

1 likes

  • 245 Views
  • 0 replies
  • 1 likes

Solved!! unable to play purchased Taylor swift music

I purchased Taylor Swift music via iTunes and transfered the music to Spotify but I can't play any of her songs. They are present in the iTunes playlist but I can't download or play. Does this have anything to do with her pulling her music? I am runn...

Casual Listener

I purchased Taylor Swift music via iTunes and transfered the music to Spotify but I can't play any of her songs. They are present in the iTunes playlist but I can't download or play. Does this have a...

foxintheglen

Newbie

17869 Views

21 replies

1 likes

  • 17869 Views
  • 21 replies
  • 1 likes

No sound producing when my phone is in optimize status which is recommended.

After updating my phone to nougat software i always experience the issue that theres no sound coming out to my phone. My phone performance is in optimize(recommended) but i select the high performance the music plays however it drains a lot of my bat...

Visitor

After updating my phone to nougat software i always experience the issue that theres no sound coming out to my phone. My phone performance is in optimize(recommended) but i select the high performanc...

250 Views

0 replies

0 likes

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Solved!!Superuser Contribution Pausing

I am on a galaxy s5. Every time I use Spotify, the music pauses after every song if the phone is locked. But as soon as I get on it and pull Spotify up it resumes itself. I keep the app running just like I did with my old phone and never had trouble ...

Casual Listener

I am on a galaxy s5. Every time I use Spotify, the music pauses after every song if the phone is locked. But as soon as I get on it and pull Spotify up it resumes itself. I keep the app running just ...

kdt123

Casual Listener

651 Views

2 replies

0 likes

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Random distortion / strange noises during playback

Hey, I am a premium user and I am having few playlists saved offline on my Nexus 4. My problem is that during the playback there is some kind of distortion / random noises / kinda scratch sounds over the tracks. I already had the data and app removed...

Casual Listener

Hey,   I am a premium user and I am having few playlists saved offline on my Nexus 4.   My problem is that during the playback there is some kind of distortion / random noises / kin...

andrescm90

Newbie

12420 Views

12 replies

2 likes

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  • 12 replies
  • 2 likes

Can't download spotify

I can't download spotify on my android phone even though i live in a country where it should be allowed

Newbie

I can't download spotify on my android phone even though i live in a country where it should be allowed

Joe

Community Legend

367 Views

1 replies

0 likes

  • 367 Views
  • 1 replies
  • 0 likes

Superuser Contribution As musicas que baixei foram desconfiguradas e agora tenho que baixar novamente ou ouvir online

Sou usuária do Plano Familiar, após atualização do aplicativo todas as musicas que eu já havia baixado não estão mais, tenho que ouvir online ou baixar tudo novamente. Também aconteceu com outro membro do plano

Newbie

Sou usuária do Plano Familiar, após atualização do aplicativo todas as musicas que eu já havia baixado não estão mais, tenho que ouvir online ou baixar tudo novamente. Também aconteceu com outro memb...

Maria_B

Moderator

329 Views

1 replies

0 likes

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  • 1 replies
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Superuser Contribution New update 8.3.0.681 arm V7

This new update took away my library and all my playlists. How do i get them back?

Newbie

This new update took away my library and all my playlists. How do i get them back?

Maria_B

Moderator

451 Views

1 replies

0 likes

  • 451 Views
  • 1 replies
  • 0 likes

Infinite Verizon ad

I'm on my note 5 and after only a couple songs a empty Verizon ad plays and it's stuck there until I reinstall the app

Newbie

I'm on my note 5 and after only a couple songs a empty Verizon ad plays and it's stuck there until I reinstall the app

Angryuser6

Casual Listener

327 Views

1 replies

0 likes

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  • 1 replies
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Spotify Premium on Kindle Fire issues

I have a Spotify premium account and have app installed on my iPad and iPhone. My daughter has a Kindle Fire which I recently installed the app on. I have logged in to my account on it but it can't find my playlists and saved music. Anyone know why o...

Visitor

I have a Spotify premium account and have app installed on my iPad and iPhone. My daughter has a Kindle Fire which I recently installed the app on. I have logged in to my account on it but it can't f...

250 Views

0 replies

0 likes

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Stop adding garbage to my "up next"

Android user. I understand the 'queue', which gets filled with things I didn't ask for. And I have to select each and every tune and 'remove' it. That's a giant nuisance that should be fixed. WORSE : tunes get added to 'next from...', and I CANNOT se...

Regular

Android user. I understand the 'queue', which gets filled with things I didn't ask for. And I have to select each and every tune and 'remove' it. That's a giant nuisance that should be fixed.  ...

davidgilling

Regular

551 Views

1 replies

0 likes

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  • 1 replies
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Last.fm login error notification... with last.fm disabled!

Another one to add to the endless list of bugs that have recently popped up with Spotify.I've been getting a last.fm login error notification for weeks now. It's always there, if I dismiss it, it instantly reappears. Before this issue started, I had ...

Regular

Another one to add to the endless list of bugs that have recently popped up with Spotify. I've been getting a last.fm login error notification for weeks now. It's always there, if I dismiss it, it i...

404 Views

0 replies

1 likes

  • 404 Views
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Solved!! Phone randomly starts to play music

Hey guys, Lately my mobile is randomly playing music while I did not touch my phone at all. My account is not shared with others, but I do have spotify on my laptop. But during the times those issues occured, I did not touch my spotify application at...

Casual Listener

Hey guys,   Lately my mobile is randomly playing music while I did not touch my phone at all. My account is not shared with others, but I do have spotify on my laptop. But during the times tho...

sundae1

Casual Listener

30495 Views

3 replies

0 likes

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A way to reorganize playlists.

I can reorganize my playlists and starred songs alphabetically on the desktop version of spotify, making it significantly easier to find a song, yet unable to do the same thing for the mobile versions of spotify. Just a little nitpick, but one that I...

Newbie

I can reorganize my playlists and starred songs alphabetically on the desktop version of spotify, making it significantly easier to find a song, yet unable to do the same thing for the mobile version...

Joe

Community Legend

1379 Views

5 replies

2 likes

  • 1379 Views
  • 5 replies
  • 2 likes

Not updated properly

The app just updated and I loved it for the hour I actually had it, then it went back to the old version. After logging out and uninstalling multiple times I got it back but again for only a little bit; I still have the old version, and my sister als...

Newbie

The app just updated and I loved it for the hour I actually had it, then it went back to the old version. After logging out and uninstalling multiple times I got it back but again for only a little b...

MattSuda

Spotify Star

328 Views

1 replies

0 likes

  • 328 Views
  • 1 replies
  • 0 likes

SD card

Spotify dont let me put it on my 52 GB SD cards....when i go to the option the button i cant click on it....

Visitor

Spotify dont let me put it on my 52 GB SD cards....when i go to the option the button i cant click on it....

MattSuda

Spotify Star

357 Views

1 replies

0 likes

  • 357 Views
  • 1 replies
  • 0 likes

SD card issue. There is no "Storage" button in my settings.

https://support.spotify.com/nz/using_spotify/troubleshooting2/save-to-sd-card/In the link above it says click storage but when I go to my settings that storage button just isn't there. Help. Version of app: Android 7.8.0.607 armV7Android 6.0.1

Casual Listener

https://support.spotify.com/nz/using_spotify/troubleshooting2/save-to-sd-card/ In the link above it says click storage but when I go to my settings that storage button just isn't there.  &nb...

MattSuda

Spotify Star

409 Views

1 replies

0 likes

  • 409 Views
  • 1 replies
  • 0 likes