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[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 839772 Views
  • 11 replies
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  • Android
    Guide
    Troubleshooting
  • 839772 Views
  • 11 replies
  • 48 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Ivan
  • Spotify Legend
  • 13612 Views
  • 1 replies
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  • 13612 Views
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Thanks for the silent video ads !

As a Spotify user, I really appreciate that when I play a video to receive 30 minutes of ad free music, there is no annoying audio for me to listen during that video advertisement. - just some blisful silence, followed by "Thanks for watching! ..." O...

  • Newbie
  • As a Spotify user, I really appreciate that when I play a video to receive 30 minutes of ad free music, there is no annoying audio for me to listen during that video advertisement. - just some b...
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  • 225 Views
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Music stops playing after 2 songs and when my screen times out

I would be listening to spotify at work with a auxiliary cord into a stero system and then it would stop playing after two or more songs when my phone locks cause I have a 15 min screen timeout and it's happened when I'd be driving and I would have t...

  • Newbie
  • I would be listening to spotify at work with a auxiliary cord into a stero system and then it would stop playing after two or more songs when my phone locks cause I have a 15 min screen timeout and i...
  • 111 Views
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  • 111 Views
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Can't play songs on mobile, but works on PC(web)

I use the same account and play the same song on web and mobile, however my mobile phone can't play the song:https://play.spotify.com/track/1lcMyVPjYXaXpdWPYzrs76 It does work on Web, I'm wondering is it due to the region constraint? However I checke...

  • Newbie
  • I use the same account and play the same song on web and mobile, however my mobile phone can't play the song: https://play.spotify.com/track/1lcMyVPjYXaXpdWPYzrs76   It does work on Web, I'm ...
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  • 94 Views
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If I'm logged in I crash. (ANDROID)

Basically, when I am logged in to my app on my Xiaomi Redmi Note 3, it doesn't work. I launch it, it had a black screen for a few seconds, and then it goes straight back to the home screen or whatever screen I was on.If I clear the data to remove my ...

  • Newbie
  • Basically, when I am logged in to my app on my Xiaomi Redmi Note 3, it doesn't work. I launch it, it had a black screen for a few seconds, and then it goes straight back to the home screen or whateve...
  • 72 Views
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  • 72 Views
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Downloads are deletede before 30 days

Hi, I downloaden a few Albums to my mobile Phone. There is still enough storage. As far as i understood it, these Albums will be saved for 30 days. When i look into my Library and search only for downloaded Albums, they are remove after a few days. H...

  • Casual Listener
  • Hi, I downloaden a few Albums to my mobile Phone. There is still enough storage. As far as i understood it, these Albums will be saved for 30 days. When i look into my Library and search only for dow...
  • marlonsphere
  • Roadie
  • 276 Views
  • 5 replies
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  • 276 Views
  • 5 replies
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Download problems

I got a lil problem everytime I try to add a song on my saved music. I can't download it and I do have a premium account. How can I solve this?

  • Newbie
  • I got a lil problem everytime I try to add a song on my saved music. I can't download it and I do have a premium account. How can I solve this?
  • marlonsphere
  • Roadie
  • 106 Views
  • 1 replies
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  • 106 Views
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2 things

I feel like I'm neglected by spotify, the AI has so many bugs it's just unacceptable and you guys don't even have Google now integration. It's just unacceptable!

  • Regular
  • I feel like I'm neglected by spotify, the AI has so many bugs it's just unacceptable and you guys don't even have Google now integration. It's just unacceptable!
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Solved!! Trouble logging in w/ Samsung Edge

Hi Spotify Community, I'm posting for a friend who can't post this because he's having trouble logging in via the Spotify Android App. Here are the details I have:Phone: Samsung Galaxy S6 EdgeAndroid OS Version: Marshmallow (6.0.1)Updated to latest v...

  • Casual Listener
  • Hi Spotify Community,    I'm posting for a friend who can't post this because he's having trouble logging in via the Spotify Android App.    Here are the details I have: ...
  • marlonsphere
  • Roadie
  • 334 Views
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  • 334 Views
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Solved!! [Android and PS4] PLEASE HELP ME.

My name is Anthony. I'm a free user with an account and multiple spotify apps, and I'm fine with the limit on skipping songs, and with ads because advertising is how spotify supports it's app and makes money to pay bills, like every other being on th...

  • Casual Listener
  • My name is Anthony. I'm a free user with an account and multiple spotify apps, and I'm fine with the limit on skipping songs, and with ads because advertising is how spotify supports it's app and mak...
  • marlonsphere
  • Roadie
  • 825 Views
  • 3 replies
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  • 825 Views
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"Song Not Available"

After listening to a playlist/album for an extended time and then pausing for a while, attempts to play a track from another playlist/album are met with "Song Not Available" and then even attempts to restart the song that was in progress meet the sam...

  • Newbie
  • After listening to a playlist/album for an extended time and then pausing for a while, attempts to play a track from another playlist/album are met with "Song Not Available" and then even attempts to...
  • sakura08
  • Roadie
  • 156 Views
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  • 156 Views
  • 2 replies
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Running Spotify in the background of Kiii TV Box

My organization recently purchased a Kiii Quad-core OTT TV Box intending to use the box for digital signage projection in our lobby via Xibo, as well as provide some background music by running Spotify Premium. The tv box runs Android 5.1. I have bee...

  • Newbie
  • My organization recently purchased a Kiii Quad-core OTT TV Box intending to use the box for digital signage projection in our lobby via Xibo, as well as provide some background music by running Spoti...
  • Joe
  • Community Legend
  • 420 Views
  • 1 replies
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  • 420 Views
  • 1 replies
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Android app feedback

My app routinely takes over 2 minutes to load my music on startup. It also doesn't play music saved to my device when I have a spotty connection and seems to try to stream it. I have a lot of brand loyalty or I would have switched music apps a long t...

  • Newbie
  • My app routinely takes over 2 minutes to load my music on startup. It also doesn't play music saved to my device when I have a spotty connection and seems to try to stream it. I have a lot of brand l...
  • 247 Views
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  • 247 Views
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Why doesnt the music paus when i get a call?

In my old Phone the music did paus when i got incommming calls. But not in mycket new phone. How do i make it happend?

  • Newbie
  • In my old Phone the music did paus when i got incommming calls. But not in mycket new phone. How do i make it happend?
  • Joe
  • Community Legend
  • 106 Views
  • 1 replies
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  • 106 Views
  • 1 replies
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FIXED - Can't Control Spotify with Bluetooth Earbuds

My Parasom A1 Bluetooth Earbuds can't control Spotify with the device control buttons. When I click the play/pause button, nothing happens. When I try to skip songs, it opens Google Music and starts playing that on top of Spotify.I have a Nexus 5X; A...

  • Casual Listener
  • My Parasom A1 Bluetooth Earbuds can't control Spotify with the device control buttons. When I click the play/pause button, nothing happens. When I try to skip songs, it opens Google Music and starts ...
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  • 1612 Views
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Superuser Contribution Becomimg premium

I put all my informations but when I click confirm he just loads foreverWhat I do?

  • Casual Listener
  • I put all my informations but when I click confirm he just loads forever What I do?
  • Sophia
  • Roadie
  • 152 Views
  • 5 replies
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  • 152 Views
  • 5 replies
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Dúvida com o uso de dados

Boa tarde, caros!Primeiramente gostaria de sinalizar que estou realizando estes apontamentos em minha língua original (português-brasileiro), pois não encontrei nenhuma forma de enviar feedback ou enviar alguma pergunta através de nenhum canal em min...

  • Newbie
  • Boa tarde, caros! Primeiramente gostaria de sinalizar que estou realizando estes apontamentos em minha língua original (português-brasileiro), pois não encontrei nenhuma forma de enviar feedback o...
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  • 88 Views
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No Internet Connection

I don't have Spotify Premium so I use WIFI to listen to music. Spotify connects to my home WIFI and works perfectly. Although when I connect to a different WIFI I am unable to use Spotify as it apparently has 'No Internet Connection' I go on other in...

  • Newbie
  • I don't have Spotify Premium so I use WIFI to listen to music. Spotify connects to my home WIFI and works perfectly. Although when I connect to a different WIFI I am unable to use Spotify as it appar...
  • Joe
  • Community Legend
  • 163 Views
  • 1 replies
  • 0 likes
  • 163 Views
  • 1 replies
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Notification / Lock Screen Controls Dissapearing- Marshmallow

Hi Spotify Crew, I've found similiar threads about this issue, but the suggested fixes haven't worked. The problem is that the ongoing notifcation is randomly dissapearing, which in turn removes it from the lock screen. Typically it will happen if th...

  • Casual Listener
  • Hi Spotify Crew,   I've found similiar threads about this issue, but the suggested fixes haven't worked.   The problem is that the ongoing notifcation is randomly dissapearing, which in...
  • DanJayF
  • Regular
  • 3262 Views
  • 10 replies
  • 4 likes
  • 3262 Views
  • 10 replies
  • 4 likes

Not on WiFi and Music skips!

I had this problem before and I had to reset up a new account and my song list was transferred. I don't know why it started happening all of a sudden. I have a Family plan and that means they would all have to start over with their own play lists if ...

  • Casual Listener
  • I had this problem before and I had to reset up a new account and my song list was transferred. I don't know why it started happening all of a sudden. I have a Family plan and that means they would a...
  • 125 Views
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  • 125 Views
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