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Solved!! Clear the queue

Plan : PremiumCountry : FranceDevice : Samsung XCover 5Operating System : Android 13Version : Spotify 8.8.96.364 My Question or IssueHello, For 2 weeks, i often have trouble with the songs queue. Playlist is added twice in the queue, or songs from th...

Newbie

djim43

Visitor

110565 Views

26 replies

3 likes

  • 110565 Views
  • 26 replies
  • 3 likes

Solved!! Spotify starts playing automatically when a bluetooth device is connected and phone makes a sound

PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...

Casual Listener

RCox451

Visitor

222586 Views

141 replies

11 likes

Android
autoplay
bluetooth
  • 222586 Views
  • 141 replies
  • 11 likes

Solved!! Spotify controls no longer showing on lock screen

On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...

Casual Listener

Fsanchez101

Visitor

579382 Views

79 replies

3 likes

  • 579382 Views
  • 79 replies
  • 3 likes

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

vinylshrine

Music Fan

477186 Views

577 replies

40 likes

Account
Free
  • 477186 Views
  • 577 replies
  • 40 likes

cannot shuffle play my playlist

When I click shuffle play my playlist in the phone app, only one artist's songs are played. I have tried reinstalling the app for over 5 times and cleaning all chiche, but it totally doesn't work. However, such problem does not appear on the computer...

Casual Listener

When I click shuffle play my playlist in the phone app, only one artist's songs are played. I have tried reinstalling the app for over 5 times and cleaning all chiche, but it totally doesn't work. Ho...

298 Views

0 replies

0 likes

  • 298 Views
  • 0 replies
  • 0 likes

Self Service | Device Management

How can I get a device that I don't have off my account

Newbie

How can I get a device that I don't have off my account

Joe

Community Legend

415 Views

1 replies

0 likes

  • 415 Views
  • 1 replies
  • 0 likes

a lot of extra memory

hey guys, loVe the app. On my phone i got it and a couple of months ago it started taking more memory then normal. Since then it takes about 4GB witHout eaven having a downloaded playlist. Deleted the cash and nothing, reinstalled the app and still n...

Music Fan

hey guys, loVe the app. On my phone i got it and a couple of months ago it started taking more memory then normal. Since then it takes about 4GB witHout eaven having a downloaded playlist. Deleted th...

299 Views

0 replies

1 likes

  • 299 Views
  • 0 replies
  • 1 likes

Solved!! unable to play purchased Taylor swift music

I purchased Taylor Swift music via iTunes and transfered the music to Spotify but I can't play any of her songs. They are present in the iTunes playlist but I can't download or play. Does this have anything to do with her pulling her music? I am runn...

Casual Listener

I purchased Taylor Swift music via iTunes and transfered the music to Spotify but I can't play any of her songs. They are present in the iTunes playlist but I can't download or play. Does this have a...

foxintheglen

Newbie

19213 Views

21 replies

1 likes

  • 19213 Views
  • 21 replies
  • 1 likes

No sound producing when my phone is in optimize status which is recommended.

After updating my phone to nougat software i always experience the issue that theres no sound coming out to my phone. My phone performance is in optimize(recommended) but i select the high performance the music plays however it drains a lot of my bat...

Visitor

After updating my phone to nougat software i always experience the issue that theres no sound coming out to my phone. My phone performance is in optimize(recommended) but i select the high performanc...

306 Views

0 replies

0 likes

  • 306 Views
  • 0 replies
  • 0 likes

Solved!!Superuser Contribution Pausing

I am on a galaxy s5. Every time I use Spotify, the music pauses after every song if the phone is locked. But as soon as I get on it and pull Spotify up it resumes itself. I keep the app running just like I did with my old phone and never had trouble ...

Casual Listener

I am on a galaxy s5. Every time I use Spotify, the music pauses after every song if the phone is locked. But as soon as I get on it and pull Spotify up it resumes itself. I keep the app running just ...

kdt123

Casual Listener

899 Views

2 replies

0 likes

  • 899 Views
  • 2 replies
  • 0 likes

Random distortion / strange noises during playback

Hey, I am a premium user and I am having few playlists saved offline on my Nexus 4. My problem is that during the playback there is some kind of distortion / random noises / kinda scratch sounds over the tracks. I already had the data and app removed...

Casual Listener

Hey,   I am a premium user and I am having few playlists saved offline on my Nexus 4.   My problem is that during the playback there is some kind of distortion / random noises / kin...

andrescm90

Newbie

13445 Views

12 replies

2 likes

  • 13445 Views
  • 12 replies
  • 2 likes

Can't download spotify

I can't download spotify on my android phone even though i live in a country where it should be allowed

Newbie

I can't download spotify on my android phone even though i live in a country where it should be allowed

Joe

Community Legend

452 Views

1 replies

0 likes

  • 452 Views
  • 1 replies
  • 0 likes

Superuser Contribution As musicas que baixei foram desconfiguradas e agora tenho que baixar novamente ou ouvir online

Sou usuária do Plano Familiar, após atualização do aplicativo todas as musicas que eu já havia baixado não estão mais, tenho que ouvir online ou baixar tudo novamente. Também aconteceu com outro membro do plano

Newbie

Sou usuária do Plano Familiar, após atualização do aplicativo todas as musicas que eu já havia baixado não estão mais, tenho que ouvir online ou baixar tudo novamente. Também aconteceu com outro memb...

Maria_B

Moderator

425 Views

1 replies

0 likes

  • 425 Views
  • 1 replies
  • 0 likes

Superuser Contribution New update 8.3.0.681 arm V7

This new update took away my library and all my playlists. How do i get them back?

Newbie

This new update took away my library and all my playlists. How do i get them back?

Maria_B

Moderator

523 Views

1 replies

0 likes

  • 523 Views
  • 1 replies
  • 0 likes

Infinite Verizon ad

I'm on my note 5 and after only a couple songs a empty Verizon ad plays and it's stuck there until I reinstall the app

Newbie

I'm on my note 5 and after only a couple songs a empty Verizon ad plays and it's stuck there until I reinstall the app

Angryuser6

Casual Listener

444 Views

1 replies

0 likes

  • 444 Views
  • 1 replies
  • 0 likes

Spotify Premium on Kindle Fire issues

I have a Spotify premium account and have app installed on my iPad and iPhone. My daughter has a Kindle Fire which I recently installed the app on. I have logged in to my account on it but it can't find my playlists and saved music. Anyone know why o...

Visitor

I have a Spotify premium account and have app installed on my iPad and iPhone. My daughter has a Kindle Fire which I recently installed the app on. I have logged in to my account on it but it can't f...

299 Views

0 replies

0 likes

  • 299 Views
  • 0 replies
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Stop adding garbage to my "up next"

Android user. I understand the 'queue', which gets filled with things I didn't ask for. And I have to select each and every tune and 'remove' it. That's a giant nuisance that should be fixed. WORSE : tunes get added to 'next from...', and I CANNOT se...

Regular

Android user. I understand the 'queue', which gets filled with things I didn't ask for. And I have to select each and every tune and 'remove' it. That's a giant nuisance that should be fixed.  ...

davidgilling

Regular

678 Views

1 replies

0 likes

  • 678 Views
  • 1 replies
  • 0 likes

Last.fm login error notification... with last.fm disabled!

Another one to add to the endless list of bugs that have recently popped up with Spotify.I've been getting a last.fm login error notification for weeks now. It's always there, if I dismiss it, it instantly reappears. Before this issue started, I had ...

Regular

Another one to add to the endless list of bugs that have recently popped up with Spotify. I've been getting a last.fm login error notification for weeks now. It's always there, if I dismiss it, it i...

493 Views

0 replies

1 likes

  • 493 Views
  • 0 replies
  • 1 likes

Solved!! Phone randomly starts to play music

Hey guys, Lately my mobile is randomly playing music while I did not touch my phone at all. My account is not shared with others, but I do have spotify on my laptop. But during the times those issues occured, I did not touch my spotify application at...

Casual Listener

Hey guys,   Lately my mobile is randomly playing music while I did not touch my phone at all. My account is not shared with others, but I do have spotify on my laptop. But during the times tho...

sundae1

Casual Listener

30811 Views

3 replies

0 likes

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  • 3 replies
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A way to reorganize playlists.

I can reorganize my playlists and starred songs alphabetically on the desktop version of spotify, making it significantly easier to find a song, yet unable to do the same thing for the mobile versions of spotify. Just a little nitpick, but one that I...

Newbie

I can reorganize my playlists and starred songs alphabetically on the desktop version of spotify, making it significantly easier to find a song, yet unable to do the same thing for the mobile version...

Joe

Community Legend

1625 Views

5 replies

2 likes

  • 1625 Views
  • 5 replies
  • 2 likes

Not updated properly

The app just updated and I loved it for the hour I actually had it, then it went back to the old version. After logging out and uninstalling multiple times I got it back but again for only a little bit; I still have the old version, and my sister als...

Newbie

The app just updated and I loved it for the hour I actually had it, then it went back to the old version. After logging out and uninstalling multiple times I got it back but again for only a little b...

MattSuda

Spotify Star

427 Views

1 replies

0 likes

  • 427 Views
  • 1 replies
  • 0 likes

SD card

Spotify dont let me put it on my 52 GB SD cards....when i go to the option the button i cant click on it....

Visitor

Spotify dont let me put it on my 52 GB SD cards....when i go to the option the button i cant click on it....

MattSuda

Spotify Star

480 Views

1 replies

0 likes

  • 480 Views
  • 1 replies
  • 0 likes

SD card issue. There is no "Storage" button in my settings.

https://support.spotify.com/nz/using_spotify/troubleshooting2/save-to-sd-card/In the link above it says click storage but when I go to my settings that storage button just isn't there. Help. Version of app: Android 7.8.0.607 armV7Android 6.0.1

Casual Listener

https://support.spotify.com/nz/using_spotify/troubleshooting2/save-to-sd-card/ In the link above it says click storage but when I go to my settings that storage button just isn't there.  &nb...

MattSuda

Spotify Star

501 Views

1 replies

0 likes

  • 501 Views
  • 1 replies
  • 0 likes

Solved!! sorted by artist

Hello, It would be good if in the app (android so far) the play list could also be sorted by artist.Who can I share with this idea for a change? many greets

Newbie

Hello,   It would be good if in the app (android so far) the play list could also be sorted by artist. Who can I share with this idea for a change?   many greets

MattSuda

Spotify Star

498 Views

1 replies

0 likes

  • 498 Views
  • 1 replies
  • 0 likes