Announcements

Help Wizard

Step 1

NEXT STEP

Android

Get help for your Android mobile or tablet

Start a topic

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

6976 Views

0 replies

7 likes

  • 6976 Views
  • 0 replies
  • 7 likes

Superuser Contribution Audio wont play for more then a second.

Every time that I have been on my spotify lately it is either I can't even listen to a song because the audio cuts out after a second, or I can listen to a song or two and then the audio starts to stop after a second. Samsung Galaxy Grand Prime.

Newbie

Every time that I have been on my spotify lately it is either I can't even listen to a song because the audio cuts out after a second, or I can listen to a song or two and then the audio starts to st...

Erika

Roadie

264 Views

1 replies

0 likes

  • 264 Views
  • 1 replies
  • 0 likes

Superuser Contribution Sometimes Spotify cannot connect to the internet

Dear fellow Spotify users,Unfortunately, as the title already states, Spotify doesn't always connect to the internet on my LG G4 android smartphone. It says: connection not possible on the bottom of the screen. Sometimes I can solve the by restarting...

Newbie

Dear fellow Spotify users, Unfortunately, as the title already states, Spotify doesn't always connect to the internet on my LG G4 android smartphone. It says: connection not possible on the bottom...

Erika

Roadie

267 Views

1 replies

0 likes

  • 267 Views
  • 1 replies
  • 0 likes

Superuser Contribution Podcast problem Android

Hi, when i want to play podcast in Spotify app on my android phone, it doesnt play none of them. I see podcast menu and many podcasts ,click them but still no streaming or no response. Android version 4.2.2 spotify 7.5.0.1076.armV7 from Turkey.

Casual Listener

Hi, when i want to play podcast in Spotify app on my android phone, it doesnt play none of them. I see podcast menu and many podcasts ,click them but still no streaming or no response. Android versio...

Barinbin57

Casual Listener

1393 Views

3 replies

0 likes

  • 1393 Views
  • 3 replies
  • 0 likes

Superuser Contribution Android 7 - can't move offline files to external SDCard

Since the latest update of spotify I can no longer choose the storage for the offline files. Spotify stores the files on the interal memory an uses all my free memory. Now I have only 250 MB storage free.On the external SD card I've got 67 GB free.Pl...

Casual Listener

Since the latest update of spotify I can no longer choose the storage for the offline files.  Spotify stores the files on the interal memory an uses all my free memory. Now I have only 250 MB s...

Joe

Community Legend

2148 Views

6 replies

0 likes

  • 2148 Views
  • 6 replies
  • 0 likes

Superuser Contribution Certain songs cant be played

Some songs in some albums or playlists are grey and cant be played. How can I get this fixed?

Newbie

Some songs in some albums or playlists are grey and cant be played. How can I get this fixed?

Erika

Roadie

267 Views

1 replies

0 likes

  • 267 Views
  • 1 replies
  • 0 likes

Superuser Contribution Se bloquea

Hola. Mi problema es que reproduciendo se detiene sin previo aviso y queda bloqueada la aplicación, con wifi, 4G o descargada, el teléfono sigue funcionando bien, pero spotify noo. El teléfono es un samsung J5 prime 2016, tine unos meses de uso solam...

Casual Listener

Hola. Mi problema es que reproduciendo se detiene sin previo aviso y queda bloqueada la aplicación, con wifi, 4G o descargada, el teléfono sigue funcionando bien, pero spotify noo. El teléfono es un ...

Sadomaniac

Casual Listener

3267 Views

7 replies

1 likes

  • 3267 Views
  • 7 replies
  • 1 likes

Downloads Dissapearing

Paid for Premium so I could download music onto my phone to use while I was camping. However 2 days in to my trip and spotify logged me out and then deleted all music I had downloaded to my phone. This has now happened 3 seperate times and am getting...

Newbie

Paid for Premium so I could download music onto my phone to use while I was camping. However 2 days in to my trip and spotify logged me out and then deleted all music I had downloaded to my phone. Th...

user-removed

Not applicable

323 Views

1 replies

0 likes

  • 323 Views
  • 1 replies
  • 0 likes

Ayudaa cn el plan familiar

Hola tengo una duda hace unos 4 meses tengo el plan familiar y se me cerraron todas las cuentas de mi familia q tenia... ahor intento de nuevo y me dice q no puede verificar q sea el misml domicilio... como hago para ver el domicilio exacto q tengo e...

Newbie

Hola tengo una duda hace unos 4 meses tengo el plan familiar y se me cerraron todas las cuentas de mi familia q tenia... ahor intento de nuevo y me dice q no puede verificar q sea el misml domicilio....

240 Views

0 replies

0 likes

  • 240 Views
  • 0 replies
  • 0 likes

Superuser Contribution Auto deletion

Everytime I download songs to my phonemail, about couple hours later they get deleted. This is the 20th time I've downloaded songs and they just keep getting deleted.

Casual Listener

Everytime I download songs to my phonemail, about couple hours later they get deleted. This is the 20th time I've downloaded songs and they just keep getting deleted.

Aropruett

Casual Listener

432 Views

2 replies

0 likes

  • 432 Views
  • 2 replies
  • 0 likes

Issues with 4G

I have a Samsung A5 and I have the most up to date version of Spotify. For at least a year I haven't been able to listen to music when I am.using 4G. I can listen to anything over wifi no problem and most of the time I am on 4G i'm listening to saved...

Casual Listener

I have a Samsung A5 and I have the most up to date version of Spotify. For at least a year I haven't been able to listen to music when I am.using 4G. I can listen to anything over wifi no problem and...

Joe

Community Legend

350 Views

3 replies

0 likes

  • 350 Views
  • 3 replies
  • 0 likes

Solved!! Playlist order reversed

Had to reinstall spotify on my android and now some of my playlists (specifically my starred playlist) is in reverse order with the most recently added songs at the BOTTOM. I listen to this playlist newest to oldest but I can't get it to switch back....

Roadie

Had to reinstall spotify on my android and now some of my playlists (specifically my starred playlist) is in reverse order with the most recently added songs at the BOTTOM.    I listen to...

Joe

Community Legend

2155 Views

1 replies

0 likes

  • 2155 Views
  • 1 replies
  • 0 likes

Solved!! Can't play

Why can't i play Gold by Yessa on Spotify. I'm located here in Alberta, Canada

Newbie

Why can't i play Gold by Yessa on Spotify. I'm located here in Alberta, Canada

MartinStoichkov

Community Legend

664 Views

2 replies

0 likes

  • 664 Views
  • 2 replies
  • 0 likes

premium account

hi, I've been a premium user for a year now and right now whenever I enter my mobile number to get a pin code, I don't receive anything. help please!

Casual Listener

hi, I've been a premium user for a year now and right now whenever I enter my mobile number to get a pin code, I don't receive anything. help please!

212 Views

0 replies

0 likes

  • 212 Views
  • 0 replies
  • 0 likes

Superuser Contribution Songs deleted

Apparently even time there's an update some songs I have downloaded get deleted. Then they have to be re downloaded which is a major pain in the **bleep**. **bleep** is up with that?I'm not entirely sure if it's cause of the update, but I updated the...

Regular

Apparently even time there's an update some songs I have downloaded get deleted. Then they have to be re downloaded which is a major pain in the **bleep**. **bleep** is up with that? I'm not entir...

Erika

Roadie

386 Views

1 replies

0 likes

  • 386 Views
  • 1 replies
  • 0 likes

All my music is gone

I was listening to music for the past few hours and then it asked to me to update n I put remind me laster. Then a minute later, the app basically disappeared and I went to the appstore to reinstall it. After I did, and logged back into my account an...

Casual Listener

I was listening to music for the past few hours and then it asked to me to update n I put remind me laster. Then a minute later, the app basically disappeared and I went to the appstore to reinstall ...

Saneht

Casual Listener

313 Views

2 replies

0 likes

  • 313 Views
  • 2 replies
  • 0 likes

Data Transfer

Hello! I have a question, and wander if i can find help here. Did someone know how many data ransfer spotify dowload beside music of course(photos, google analitycs etc.)?

Visitor

Hello!   I have a question, and wander if i can find help here.   Did someone know how many data ransfer spotify dowload beside music of course(photos, google analitycs etc.)?

291 Views

0 replies

0 likes

  • 291 Views
  • 0 replies
  • 0 likes

premium user can't play playlist offline

hi,i know that premium user should go online once in a month for play in offline mode.but my premium account is not even a month yet. my question is: i've download lots of playlist and albums on my account, but i don;t know why, sometimes when i go o...

Newbie

hi, i know that premium user should go online once in a month for play in offline mode. but my premium account is not even a month yet.   my question is: i've download lots of playlist and a...

201 Views

0 replies

0 likes

  • 201 Views
  • 0 replies
  • 0 likes

Superuser Contribution Desaparecen canciones de mi lista de Favoritos.

Las canciones que me gustan las guardo en "Favoritos" , tengo activada la función de descarga de las canciones que están en esa categoría pero continuamente me ha sucedido que desaparecen canciones de la lista. Estas canciones aún están en Spotify y ...

Casual Listener

Las canciones que me gustan las guardo en "Favoritos" , tengo activada la función de descarga de las canciones que están en esa categoría pero continuamente me ha sucedido que desaparecen canciones d...

Erika

Roadie

6639 Views

1 replies

1 likes

  • 6639 Views
  • 1 replies
  • 1 likes

Superuser Contribution How automatically delete played songs from playlist?

Hello,I would like to know if it is possible that a played song get delete from a playlist, so I don't have to hear it twice.Thanks, Carlos

Casual Listener

Hello, I would like to know if it is possible that a played song get delete from a playlist, so I don't have to hear it twice. Thanks, Carlos

carlos86

Casual Listener

483 Views

2 replies

0 likes

  • 483 Views
  • 2 replies
  • 0 likes

Spotify Offline no meu roteador

Gente me ajuda. É que meu Spotify não fica Online no Wi-Fi de jeito nenhum. Só nos dados móveis, é o pior, é só no meu Wi-Fi. Já tentei desinstalar e instalar de novo, limpar dados, deligar conta e nada funciona. Alguém pode me ajudar?

Newbie

Gente me ajuda. É que meu Spotify não fica Online no Wi-Fi de jeito nenhum. Só nos dados móveis, é o pior, é só no meu Wi-Fi. Já tentei desinstalar e instalar de novo, limpar dados, deligar conta e n...

thiagorizzo

Regular

11516 Views

8 replies

3 likes

  • 11516 Views
  • 8 replies
  • 3 likes