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Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Android

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Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • ThomasWYale
  • Visitor
  • 35992 Views
  • 64 replies
  • 25 likes
  • 35992 Views
  • 64 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 874116 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 874116 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Spotify Legend
  • 25574 Views
  • 3 replies
  • 0 likes
  • 25574 Views
  • 3 replies
  • 0 likes

Downloaded tracks not available anymore

Hi! I recently made the downlod of circa 300 - maybe more- musics and they were on my cellphone (Android) but now I don't have them (these tracks and others) available/downloaded to listen offline anymore. Everything that was green turned into gray. ...

  • Casual Listener
  • Hi! I recently made the downlod of circa 300 - maybe more- musics and they were on my cellphone (Android) but now I don't have them (these tracks and others) available/downloaded to listen offline an...
  • 777 Views
  • 0 replies
  • 0 likes
  • 777 Views
  • 0 replies
  • 0 likes

Musics unavailable offline after download

Hi! I recently made the downlod of circa 300 - maybe more- musics and they were on my cellphone (Android) but now I don't have them (these tracks and others) available/downloaded to listen offline anymore. Everything that was green turned into gray. ...

  • Casual Listener
  • Hi! I recently made the downlod of circa 300 - maybe more- musics and they were on my cellphone (Android) but now I don't have them (these tracks and others) available/downloaded to listen offline an...
  • 164 Views
  • 0 replies
  • 0 likes
  • 164 Views
  • 0 replies
  • 0 likes

thumbs down

Ok I'msure this is already here but where's the thumbs down for the app? Really, I can't believe It's Not there?!? the music that is coupled with one album in particular sucks. If I can't thumbs down i dont wanna listen

  • Newbie
  • Ok I'msure this is already here but where's the thumbs down for the app? Really, I can't believe It's Not there?!? the music that is coupled with one album in particular sucks. If I can't thumbs down...
  • 176 Views
  • 0 replies
  • 0 likes
  • Android
  • 176 Views
  • 0 replies
  • 0 likes

"Alle Titel abspielen" - Play all titles of a folder

Hallo!Es gab doch die Funktion, alle Lieder abspielen zu lassen, die in den Playlists eines Ordners sind. Ist die weg? Gibts eine brauchbare Alternative?Hey there!I am missing the function playing all titles from all playlists in a folder. Is it gone...

  • Casual Listener
  • Hallo! Es gab doch die Funktion, alle Lieder abspielen zu lassen, die in den Playlists eines Ordners sind. Ist die weg? Gibts eine brauchbare Alternative? Hey there! I am missing the function pl...
  • Tre4Ev
  • Newbie
  • 483 Views
  • 1 replies
  • 10 likes
  • 483 Views
  • 1 replies
  • 10 likes

Spotify uses GB of space on phone HD even when saving songs to SD card

Hi all,I have Spotify configured to save all my saved music to a mounted 64GB SD card, which is working fine, but even with music being stored elsewhere the app's Data itself is still taking up 3.5GB of space on my phone's 16GB hard drive. Is that in...

  • Casual Listener
  • Hi all, I have Spotify configured to save all my saved music to a mounted 64GB SD card, which is working fine, but even with music being stored elsewhere the app's Data itself is still taking up 3.5...
  • atoy3731
  • Casual Listener
  • 903 Views
  • 3 replies
  • 0 likes
  • 903 Views
  • 3 replies
  • 0 likes

Cant turn off shuffle mode on my samsung galaxy phone

Have clicked on the green shuffle icon whilst a song is playing and I keep getting asked to upgrade to premium,.....any ideas??? Thanks

  • Newbie
  • Have clicked on the green shuffle icon whilst a song is playing and I keep getting asked to upgrade to premium,.....any ideas??? Thanks
  • ErikG
  • Roadie
  • 262 Views
  • 1 replies
  • 0 likes
  • 262 Views
  • 1 replies
  • 0 likes

I do not reach my premium account

Dear All and Admin, I have two account on Spotify. One of my account thats premium. I lost my mobile phone. I got new one. But I do not remember my premium user name and password. On the other hand Still I am paying. What can I do?

  • Newbie
  • Dear All and Admin, I have two account on Spotify. One of my account thats premium. I lost my mobile phone. I got new one. But I do not remember my premium user name and password. On the other hand S...
  • 148 Views
  • 0 replies
  • 0 likes
  • 148 Views
  • 0 replies
  • 0 likes

Anmeldeproblem

Ich habe heute ein neues Handy bekommen das Samsung Galaxy s7edge und wollte mich bei Spotify anmelden ich habe mich nicht mit Facebook registriert sondern normal über die emailadresse und jetzt zeigt es an das ich mich nicht mit Facebook angemeldet ...

  • Newbie
  • Ich habe heute ein neues Handy bekommen das Samsung Galaxy s7edge und wollte mich bei Spotify anmelden ich habe mich nicht mit Facebook registriert sondern normal über die emailadresse und jetzt zeig...
  • StTropez
  • Newbie
  • 379 Views
  • 2 replies
  • 1 likes
  • 379 Views
  • 2 replies
  • 1 likes

Offline Music

Hello there! If my premium subscription expires and all my downloaded songs will be unplayable, what should i do the next time i will have my spotify premium? Wll my downloaded songs be available again for offline playing? Thanks!

  • Regular
  • Hello there! If my premium subscription expires and all my downloaded songs will be unplayable, what should i do the next time i will have my spotify premium? Wll my downloaded songs be available aga...
  • MartinStoichkov
  • Community Legend
  • 207 Views
  • 1 replies
  • 0 likes
  • 207 Views
  • 1 replies
  • 0 likes

Spotify local files playlists stuck on "Downloaded" after app update

Hey, Yesterday, my spotify app has updated itself. Today, the playlists containing my local files are stuck on downloaded, even though the only files which are downloaded are the ones I downloaded from spotify. How do I make it download my local file...

  • Newbie
  • Hey,   Yesterday, my spotify app has updated itself. Today, the playlists containing my local files are stuck on downloaded, even though the only files which are downloaded are the ones I down...
  • 154 Views
  • 0 replies
  • 0 likes
  • 154 Views
  • 0 replies
  • 0 likes

Spotify telling me I don't have a Premium account?

Hi My Spotify app on my android phone keeps telling me that i need to get a premium account, I have chacked my account on the website and I do indeed have a premium account. Can someone please tell me whats going on. Thanks.

  • Visitor
  • Hi My Spotify app on my android phone keeps telling me that i need to get a premium account, I have chacked my account on the website and I do indeed have a premium account. Can someone please t...
  • bishpal
  • Newbie
  • 1122 Views
  • 9 replies
  • 0 likes
  • 1122 Views
  • 9 replies
  • 0 likes

Spotify still plays over bluetooth during phone calls

I have an HTC One m8, lollipop version, and this recently started happening. I will be listening to Spotify through bluetooth in my car and if I make a call or a call comes in, the music will pause (like it should) for a bit, but then it'll start pla...

  • Newbie
  • I have an HTC One m8, lollipop version, and this recently started happening. I will be listening to Spotify through bluetooth in my car and if I make a call or a call comes in, the music will pause (...
  • chignio
  • Newbie
  • 15522 Views
  • 26 replies
  • 6 likes
  • 15522 Views
  • 26 replies
  • 6 likes

Where is the play queue?

v7.8.0.607 armV7 I can't find the play queue. It's always been there but now it's gone.

  • Regular
  • v7.8.0.607 armV7   I can't find the play queue. It's always been there but now it's gone.
  • 326 Views
  • 0 replies
  • 0 likes
  • missing controls
  • 326 Views
  • 0 replies
  • 0 likes

I can't select songs i want to play

I've had Spotify for about a month now, and I signed in on an android phone ( my tablet is also android) only to find out that I can only press the shuffle button on a playlist or album. And I really want to listen the songs on playlists and albums i...

  • Casual Listener
  • I've had Spotify for about a month now, and I signed in on an android phone ( my tablet is also android) only to find out that I can only press the shuffle button on a playlist or album. And I really...
  • ethannwu
  • Regular
  • 5427 Views
  • 2 replies
  • 0 likes
  • 5427 Views
  • 2 replies
  • 0 likes

Solved!! download whole artist discography

Hello, I'm just wondering, if its possible to save the whole discography of an artist? For example, I am one of the followers of Avicii and there's a button that says follow artist. But it dosen't download all his released tracks. I know that this is...

  • Casual Listener
  • Hello, I'm just wondering, if its possible to save the whole discography of an artist? For example, I am one of the followers of Avicii and there's a button that says follow artist. But it dosen't do...
  • 12125681800
  • Newbie
  • 39297 Views
  • 2 replies
  • 3 likes
  • 39297 Views
  • 2 replies
  • 3 likes

Local Files not showing

I have downloaded Logic's mixtapes onto my computer, and I am trying to put them on my phone. When I go onto my phone, only 1 song on one of his mixtapes are showing up: I noticed that it is the only song that is greyed out on my computer. You can se...

  • Newbie
  • I have downloaded Logic's mixtapes onto my computer, and I am trying to put them on my phone. When I go onto my phone, only 1 song on one of his mixtapes are showing up: I noticed that it is the only...
  • 313 Views
  • 0 replies
  • 0 likes
  • 313 Views
  • 0 replies
  • 0 likes

Payment error

Keeps saying enter expiration month on the payment screen tried all sorts of ways to enter any help?

  • Newbie
  • Keeps saying enter expiration month on the payment screen tried all sorts of ways to enter any help?
  • 158 Views
  • 0 replies
  • 0 likes
  • 158 Views
  • 0 replies
  • 0 likes

Song order on Mobile Android App

Is there a way to edit songs in a playlist you've created (and downloaded) while on the mobile android app? I teach yoga and it would be nice to be able change things around last minute without dealing with lag in jumping playlist to playlist. Plus, ...

  • Newbie
  • Is there a way to edit songs in a playlist you've created (and downloaded) while on the mobile android app?  I teach yoga and it would be nice to be able change things around last minute witho...
  • Chiarocula
  • Regular
  • 425 Views
  • 2 replies
  • 0 likes
  • 425 Views
  • 2 replies
  • 0 likes

Playbacks stop on desktop client and continues on phone

I've recently encountered a problem with what I assume is due to Spotify Connect: When I'm playing music from the Spotify Desktop Client on Windows, I'll randomly encounter, that playback (a) stops and continues on my phone or (b) continues playing b...

  • Casual Listener
  • I've recently encountered a problem with what I assume is due to Spotify Connect: When I'm playing music from the Spotify Desktop Client on Windows, I'll randomly encounter, that playback (a) stops a...
  • sodhi
  • Casual Listener
  • 443 Views
  • 2 replies
  • 1 likes
  • 443 Views
  • 2 replies
  • 1 likes