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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

6012 Views

0 replies

7 likes

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Solved!! Missing downloaded songs

Yesterday I moved to Italy, we have wifi with blocked spotify so I got disconnected. I got premium account so I always use option to download songs because I travel a lot. After I finally logged in with mobile data all my dowloaded songs start acting...

Newbie

Yesterday I moved to Italy, we have wifi with blocked spotify so I got disconnected. I got premium account so I always use option to download songs because I travel a lot. After I finally logged in w...

Frank7531

Newbie

1592 Views

2 replies

0 likes

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My music stops playing..

My problem is that every time I lock my phone my music stops playing, unless the song is at least one minute in. It really bothers me. Everytime I lock my phone it just stops and I have to search for the song that played last. I don't really like the...

Newbie

My problem is that every time I lock my phone my music stops playing, unless the song is at least one minute in. It really bothers me. Everytime I lock my phone it just stops and I have to search for...

Joe

Community Legend

266 Views

1 replies

0 likes

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Android Auto voice command register but don't work.

Good day guys, I just replaced my phone for a Samsung S6 and everything worked well for 2 week but now when I ask Spotify to play one of my playlist or just one band google will answer '' Okay playing Metallica'' but spotify won't register it and it ...

Newbie

Good day guys,   I just replaced my phone for a Samsung S6 and everything worked well for 2 week but now when I ask Spotify to play one of my playlist or just one band google will answer '' Ok...

516 Views

0 replies

0 likes

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Invalid Payment

Hi there, i was checking my bank account and saw 9,99 turkish liras payment to spotify that i dont even use. And it says that payment made in Stockholm, i may send you also the paper that shows it. Any help?

Newbie

Hi there, i was checking my bank account and saw 9,99 turkish liras payment to spotify that i dont even use. And it says that payment made in Stockholm, i may send you also the paper that shows it. A...

Joe

Community Legend

288 Views

1 replies

0 likes

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Superuser Contribution Spotify randomly pauses playback

For a couple of months now, Spotify randomly stops playing a song, sometimes even if the phone is left alone in a room with the display switched off. I have yet to figure out a pattern why and when it happens, sometimes it plays for hours without pau...

Casual Listener

For a couple of months now, Spotify randomly stops playing a song, sometimes even if the phone is left alone in a room with the display switched off. I have yet to figure out a pattern why and when i...

tbsox19

Casual Listener

11905 Views

11 replies

2 likes

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Superuser Contribution SD storage android 5.0.2

Hi guys, I want to re-use my old LG L90 as mp3 player by using spotify. I inserted a 32 GB sd-card and my phone is running on android 5.0.2. There is only one problem: when I'm opening Spotify and go to settings, there is no option to move my music t...

Regular

Hi guys,   I want to re-use my old LG L90 as mp3 player by using spotify. I inserted a 32 GB sd-card and my phone is running on android 5.0.2. There is only one problem: when I'm opening Spoti...

maritsmuziek

Regular

1909 Views

6 replies

0 likes

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Music stopping while multitasking with pokémon go

Music stops when switching over to pokémon go, why? They say it is because Pokémon go is a full screen app and that Spotify automatically stops the music when opening one of those. Is that correct and if so, can it be changed in the next version?

Casual Listener

Music stops when switching over to pokémon go, why? They say it is because Pokémon go is a full screen app and that Spotify automatically stops the music when opening one of those. Is that correct an...

Marklund

Casual Listener

7808 Views

5 replies

0 likes

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ASUS - ZENFONE 3 MAX - PROBLEMA

Eu queria saber se, somente eu estou enfrentando este problema, meu aparelho está demorando horas para baixar uma lista com aproximadamente 80 músicas, em 3 horas obteve apenas 45% do download, já olhei as configurações e está tudo correto, não é pro...

Newbie

Eu queria saber se, somente eu estou enfrentando este problema, meu aparelho está demorando horas para baixar uma lista com aproximadamente 80 músicas, em 3 horas obteve apenas 45% do download, já ol...

953 Views

0 replies

0 likes

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Can you clear queue in the Android app?

I was wondering if there is a way to clear the play queue in the Android app so that I don't have songs hanging on my phone to be accidentally played in an inopportune moment?

Newbie

I was wondering if there is a way to clear the play queue in the Android app so that I don't have songs hanging on my phone to be accidentally played in an inopportune moment?

ErikG

Roadie

11868 Views

1 replies

6 likes

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Saved/ saved offline

Im using alot of space on my phone with spotify, i love the app but i dont understand how to save my music without saving it offline, cause even when the download button is ticked off music still is avalible offline. I want to be able to organize my ...

Casual Listener

Im using alot of space on my phone with spotify, i love the app but i dont understand how to save my music without saving it offline, cause even when the download button is ticked off music still is ...

257 Views

0 replies

0 likes

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Deleting

Is there any way of removing all of my music from my spotify account without having to physically go through every artist or album? The cache only deletes the data but keeps the songs there.

Newbie

Is there any way of removing all of my music from my spotify account without having to physically go through every artist or album? The cache only deletes the data but keeps the songs there.

273 Views

0 replies

0 likes

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Problem to skip previous track with headphone controller

Hi, I have a problem to skip back track on the playlist using my headphone, it works with all commands, except for the triple click wich skip 2 tracks forward instead of backward....Anyone can help me?

Casual Listener

Hi, I have a problem to skip back track on the playlist using my headphone, it works with all commands, except for the triple click wich skip 2 tracks forward instead of backward.... Anyone can help...

trikydj

Casual Listener

778 Views

4 replies

0 likes

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Superuser Contribution Menu does not work on the app

Hi, I have the issue that the specific song/playlist menu doesn't work. As for example if I try to start a song radio I can click the button, but nothing happens. Same for every other option in this menu like "share" or "to the album". This also happ...

Casual Listener

Hi, I have the issue that the specific song/playlist menu doesn't work. As for example if I try to start a song radio I can click the button, but nothing happens. Same for every other option in this ...

Trayo

Casual Listener

798 Views

6 replies

0 likes

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Spotify closing

Ok, I don't know for how long this has been happening but it's quite anoying... This is the situation: I'm listening music with any kind of bluethooth (hasn't tryied wired) device, everything is fine... I recieve a call, music stops, good... But when...

Newbie

Ok, I don't know for how long this has been happening but it's quite anoying... This is the situation: I'm listening music with any kind of bluethooth (hasn't tryied wired) device, everything is fine...

590 Views

0 replies

0 likes

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How to delete Artist Radio?

Hi, how can i delete "Nina Hagen" (see attached file)?

Casual Listener

Hi,   how can i delete "Nina Hagen" (see attached file)?

MartinStoichkov

Community Legend

2051 Views

3 replies

0 likes

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"Random song" button

Guys can you tell me how can I off random songs on my Spotify Premium? Because its really anoying that songs are Random and I cant find where I can off this :/. Edit: actually IT was shuffle button never mind

Newbie

Guys can you tell me how can I off random songs on my Spotify Premium? Because its really anoying that songs are Random and I cant find where I can off this :/. Edit: actually IT was shuffle button n...

485 Views

0 replies

0 likes

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Finalized at intermittent intervals

Description of the issue:My Spotify is finalized at intermittent intervals several times during the day.Steps to reproduce the issue:When I listen to music on my cell phone.What steps I tried:I've reinstalled Spotify a few times, but after a few days...

Newbie

Description of the issue: My Spotify is finalized at intermittent intervals several times during the day. Steps to reproduce the issue: When I listen to music on my cell phone. What steps I t...

334 Views

0 replies

0 likes

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where is "my library"?

in my app there isn't "my library"....i have account premium on my asus zenfone 2 ze550ml android 5.0what can i do???? thx Lorenzo

Casual Listener

in my app there isn't "my library"....i have account premium on my asus zenfone 2 ze550ml android 5.0 what can i do????   thx   Lorenzo

Clickon87

Casual Listener

421 Views

2 replies

0 likes

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Solved!! Radio station automatically starts playing when an album finishes

For some reason, when I play an album on my android phone that artist's radio station begins to play immediately when the album is finished. It didn't used to do this, and I didn't change any settings, so I'm a bit stumped! It's especially irritating...

Newbie

For some reason, when I play an album on my android phone that artist's radio station begins to play immediately when the album is finished. It didn't used to do this, and I didn't change any setting...

Nelson9

Newbie

3249 Views

8 replies

0 likes

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Refinding Missing Album/ Playlist

The album/ playlist (I forget which) I had been listening to last month is now gone. Is it possible to pull back up in play history albums or playlists that have been taken down to check what tracks were on it?

Newbie

The album/ playlist (I forget which) I had been listening to last month is now gone. Is it possible to pull back up in play history albums or playlists that have been taken down to check what tracks ...

277 Views

0 replies

0 likes

  • 277 Views
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