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Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Android

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Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • AFCM6456
  • Casual Listener
  • 42158 Views
  • 65 replies
  • 25 likes
  • 42158 Views
  • 65 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 877841 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 877841 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 26324 Views
  • 4 replies
  • 0 likes
  • 26324 Views
  • 4 replies
  • 0 likes

Logging in problems

My account won't let me log in on email address. When i try and log in it says that my account isn't connected to facebook when i'm not trying to log on with facebook. I've tried connecting my spotify account with my facebook on your website for 2 an...

  • Newbie
  • My account won't let me log in on email address. When i try and log in it says that my account isn't connected to facebook when i'm not trying to log on with facebook.  I've ...
  • Joe
  • Community Legend
  • 186 Views
  • 1 replies
  • 0 likes
  • 186 Views
  • 1 replies
  • 0 likes

Can't download using cellular

I need help. I can't download using cellular. On my settings, the download using cellular is already on/green.

  • Newbie
  • I need help. I can't download using cellular. On my settings, the download using cellular is already on/green.
  • Joe
  • Community Legend
  • 1455 Views
  • 2 replies
  • 0 likes
  • 1455 Views
  • 2 replies
  • 0 likes

Superuser Contribution Downloaded playlist help

If I have a playlist that is downloaded, will spotify still use data while I listen to the playlist while still connected to 4G? Or will it just recall the song from my phones memory?

  • Newbie
  • If I have a playlist that is downloaded, will spotify still use data while I listen to the playlist while still connected to 4G? Or will it just recall the song from my phones memory?
  • Maria_B
  • Moderator
  • 205 Views
  • 1 replies
  • 0 likes
  • 205 Views
  • 1 replies
  • 0 likes

Re volume

I used to have a Samsung galaxy s5 untill I bought a Huawei p9. Spotify played music louder on the s5. How can I increase the volume on the Huawei p9. Just to be clear I'm referring to the maximum volume on both phones. Thanks in advance

  • Newbie
  • I used to have a Samsung galaxy s5 untill I bought a Huawei p9. Spotify played music louder on the s5. How can I increase the volume on the Huawei p9. Just to be clear I'm referring to the maximum vo...
  • 150 Views
  • 0 replies
  • 0 likes
  • 150 Views
  • 0 replies
  • 0 likes

Superuser Contribution Re-download playlist after turn off the phone

Hi....Every time that i restart my phone or even shut down I have to re-download all the musics........Storage:sd cardIs that right?

  • Casual Listener
  • Hi.... Every time that i restart my phone or even shut down I have to re-download all the musics........ Storage:sd card Is that right?
  • Maria_B
  • Moderator
  • 305 Views
  • 1 replies
  • 0 likes
  • 305 Views
  • 1 replies
  • 0 likes

No option to "send to"

When trying to send a song to another spotify user, I get no option to "send to." Only a "share." When I try clicking share, there is no spotify option; only to send via email, message, etc.

  • Newbie
  • When trying to send a song to another spotify user, I get no option to "send to." Only a "share." When I try clicking share, there is no spotify option; only to send via email, message, etc.
  • yardsailor
  • Newbie
  • 609 Views
  • 2 replies
  • 0 likes
  • 609 Views
  • 2 replies
  • 0 likes

Solved!! How to disable the volume warning

HI, I have a Samsung galaxy S4 with spotify installed. I can't believe this question isn't in this community yet but how do I disable this annoying volume warning? If I didn't care the first 600 times it told me then I dont care now. I'm well aware o...

  • Newbie
  • HI,  I have a Samsung galaxy S4 with spotify installed.   I can't believe this question isn't in this community yet but how do I disable this annoying volume warning?  If I didn't ca...
  • xsmartkillx
  • Newbie
  • 14240 Views
  • 4 replies
  • 1 likes
  • 14240 Views
  • 4 replies
  • 1 likes

TOTALMENTE CHEIO

Ola, sou assinante premiumusava o SPotify em um moto g2, e passei para o moto g3.No moto g2, exclui o aplicativo, por conseguinte, todas musicas baixadas offline. Ocorre, que no moto g3, aparece a mensagem que minha biliboteca esta totalmente cheia e...

  • Newbie
  • Ola,    sou assinante premium usava o SPotify em um moto g2, e passei para o moto g3. No moto g2, exclui o aplicativo, por conseguinte, todas musicas baixadas offline.   Ocorre, ...
  • 369 Views
  • 0 replies
  • 1 likes
  • 369 Views
  • 0 replies
  • 1 likes

Playback gets interrupted because WIN6KV9A is supposedly playing back on my family account

Since a few months, playback on my Android and Desktop player keeps interrupting because of another device supposedly using my account.This device/host name does not exist in my environment. I have a premium family account and other than me, there is...

  • Visitor
  • Since a few months, playback on my Android and Desktop player keeps interrupting because of another device supposedly using my account. This device/host name does not exist in my environment. I have...
  • itu_
  • Community Legend
  • 472 Views
  • 7 replies
  • 0 likes
  • 472 Views
  • 7 replies
  • 0 likes

interference between devices

Just a moment ago i noticed a strange thing, im logged on with my Spotify account on several devices, the ones i have in mind right now is my phone (honor7) and my work computer (win10). To give a little background to the issue, here we go:I work in ...

  • Newbie
  • Just a moment ago i noticed a strange thing, im logged on with my Spotify account on several devices, the ones i have in mind right now is my phone (honor7) and my work computer (win10).  &nbsp...
  • 463 Views
  • 0 replies
  • 0 likes
  • 463 Views
  • 0 replies
  • 0 likes

Problema almacenamiento sd

Tengo un problema, supuestamente tengo mis canciones descargadas en la tarjeta sd. Pero me siguen apareciendo en la memoria interna.. Porque sera ?!

  • Newbie
  • Tengo un problema, supuestamente tengo mis canciones descargadas en la tarjeta sd. Pero me siguen apareciendo en la memoria interna.. Porque sera ?!
  • 263 Views
  • 0 replies
  • 0 likes
  • 263 Views
  • 0 replies
  • 0 likes

Playlist radio completely different from Playlist

I have a favorite house music Playlist with around 50 songs on it. I usually listen to the radio based on this Playlist but today, for no reason, the radio station turned into heavy metal only. **bleep**?

  • Newbie
  • I have a favorite house music Playlist with around 50 songs on it. I usually listen to the radio based on this Playlist but today, for no reason, the radio station turned into heavy metal only. **ble...
  • 220 Views
  • 0 replies
  • 0 likes
  • 220 Views
  • 0 replies
  • 0 likes

Band locked in Mixtape

Hello, Sry for my bad English, I have a problem Though my mixtabe belonged and connected there unintentionally a band, can I make this undo? Greetings

  • Newbie
  • Hello, Sry for my bad English, I have a problem Though my mixtabe belonged and connected there unintentionally a band, can I make this undo? Greetings 
  • 245 Views
  • 0 replies
  • 0 likes
  • 245 Views
  • 0 replies
  • 0 likes

Superuser Contribution Too much Bowie

I've been trying to play several playlists, radio stations and artists today from an Android phone. My problem is that when I start it, it will play one song from that selection and every song following that one is David Bowie. On all of them. I like...

  • Casual Listener
  • I've been trying to play several playlists, radio stations and artists today from an Android phone. My problem is that when I start it, it will play one song from that selection and every song follow...
  • JonC5627
  • Casual Listener
  • 307 Views
  • 2 replies
  • 0 likes
  • Android
  • 307 Views
  • 2 replies
  • 0 likes

BUG: Filter button missing

A couple of weeks ago, there was an update, which resulted in the following behavior:When I'm looking at any artist's album section, swiping down won't show the filter button! To get to see the filter button, I need scroll down a bit, click on a rand...

  • Newbie
  • A couple of weeks ago, there was an update, which resulted in the following behavior: When I'm looking at any artist's album section, swiping down won't show the filter button! To get to see the fil...
  • 165 Views
  • 0 replies
  • 0 likes
  • 165 Views
  • 0 replies
  • 0 likes

playlists using artist explorer

hi, i am new to spotify. after i installed the app, and signed up, it had me search for artists and choose ones i liked (i believe this is called "artist explorer"). after i spent some time choosing all the artists i liked, and clicked "finish" as in...

  • Newbie
  • hi, i am new to spotify. after i installed the app, and signed up, it had me search for artists and choose ones i liked (i believe this is called "artist explorer"). after i spent some time choosing ...
  • 195 Views
  • 0 replies
  • 0 likes
  • 195 Views
  • 0 replies
  • 0 likes

Superuser Contribution A problem with downloaded songs

Hi, I have a Huawei Y5II with Android 5.1 and Spotify version 7.7.0.1179 armV7. My problem is with the music I download, when I start the off-line mode, some music starts and after a few minutes it stops, and when I touch play again nothing happens, ...

  • Casual Listener
  • Hi, I have a Huawei Y5II with Android 5.1 and Spotify version 7.7.0.1179 armV7. My problem is with the music I download, when I start the off-line mode, some music starts and after a few minutes...
  • ROA-0796
  • Casual Listener
  • 245 Views
  • 2 replies
  • 0 likes
  • 245 Views
  • 2 replies
  • 0 likes

Voice command to play album only plays top songs

Voice command on Android to play an album (Ok Google > Play the album (album name) by (artist name) on Spotify) results in only the top songs (I think) being played. I want to hear THE ALBUM with the songs IN ORDER. I don't know why this seems to be ...

  • Newbie
  • Voice command on Android to play an album (Ok Google > Play the album (album name) by (artist name) on Spotify) results in only the top songs (I think) being played.  I want to hear THE ALBUM...
  • 340 Views
  • 0 replies
  • 2 likes
  • 340 Views
  • 0 replies
  • 2 likes

Missing push notifications

I dont receive push notifications in my device, I check all of them on and I have app notifications enabled but there is no notification in my phone just in my email...

  • Visitor
  • I dont receive push notifications in my device, I check all of them on and I have app notifications enabled but there is no notification in my phone just in my email...
  • 217 Views
  • 0 replies
  • 1 likes
  • 217 Views
  • 0 replies
  • 1 likes

lost my downloaded musics

I have formated my cellphone, so i installed spotify again, and after that my download musics who were in the sd card get disappeared. But the space used by the downloaded songs in the sd is occupied yet. So i have to download it all again, occupying...

  • Newbie
  • I have formated my cellphone, so i installed spotify again, and after that my download musics who were in the sd card get disappeared. But the space used by the downloaded songs in the sd is occupied...
  • 135 Views
  • 0 replies
  • 0 likes
  • 135 Views
  • 0 replies
  • 0 likes