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[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 840089 Views
  • 11 replies
  • 48 likes
  • Android
    Guide
    Troubleshooting
  • 840089 Views
  • 11 replies
  • 48 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Ivan
  • Spotify Legend
  • 13658 Views
  • 1 replies
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  • 13658 Views
  • 1 replies
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Stops after each track

I have Spotify on my Android phone and a Premium account. It stops playing after each track until I go back to the Spotify screen. I don't even have to press play; the next track starts upon opening it. This is weird and very frustrating to be gettin...

  • Casual Listener
  • I have Spotify on my Android phone and a Premium account. It stops playing after each track until I go back to the Spotify screen. I don't even have to press play; the next track starts upon opening ...
  • kpk0422
  • Casual Listener
  • 131 Views
  • 4 replies
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  • 131 Views
  • 4 replies
  • 0 likes

Playlist loop

HiI play one of my large playslist everyday at work (2500+ songs), but after a couple of hours it start to repeat it self. I don't ever get all the way through. It's like it only plays 100 songs and then repeat.If I start in the middel of the playlis...

  • Newbie
  • Hi I play one of my large playslist everyday at work (2500+ songs), but after a couple of hours it start to repeat it self. I don't ever get all the way through. It's like it only plays 100 songs an...
  • ohan
  • Newbie
  • 549 Views
  • 2 replies
  • 0 likes
  • 549 Views
  • 2 replies
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Wont play or open albums saved to Note 5

In the last week or so Ive been unable to open saved albums online or offline as I get the loading 'circle' permanently. I can play any song if I goto Songs section. Ive deleted cashe, app etc and still have same issue. Spotify works after reset but ...

  • Casual Listener
  • In the last week or so Ive been unable to open saved albums online or offline as I get the loading 'circle' permanently. I can play any song if I goto Songs section. Ive deleted cashe, app etc and st...
  • Joe
  • Community Legend
  • 138 Views
  • 4 replies
  • 0 likes
  • 138 Views
  • 4 replies
  • 0 likes

Cannot control playback on KMM-BT315U bluetooth

I used to have google play before I switch to spotify, and I am used to control the playback from the vehicle controls or the KENWOOD KMM-BT315U which is connected to my android over bluetooth.With spotify I cannot go to next track or previous track....

  • Newbie
  • I used to have google play before I switch to spotify, and I am used to control the playback from the vehicle controls or the KENWOOD KMM-BT315U which is connected to my android over bluetooth. ...
  • 460 Views
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  • 0 likes
  • 460 Views
  • 0 replies
  • 0 likes

Its Undownloading my songs

When i download songs on spotify to play it offline, it downloads....but when i check it again without internet connection, all of the songs are not downloaded, so i need to redownload all of my songs again...im in premium also...why that happens

  • Newbie
  • When i download songs on spotify to play it offline, it downloads....but when i check it again without internet connection, all of the songs are not downloaded, so i need to redownload all of my song...
  • gohyian
  • Newbie
  • 207 Views
  • 3 replies
  • 0 likes
  • 207 Views
  • 3 replies
  • 0 likes

Spotify crashes with specific songs

Since one of the last updates, Spotify started to crash (just stops working) with specific tracks at a specific part of the song, always the same one. So the only way to avoid it is removing them, but I don't think this should be the way to solve it,...

  • Casual Listener
  • Since one of the last updates, Spotify started to crash (just stops working) with specific tracks at a specific part of the song, always the same one. So the only way to avoid it is removing them, bu...
  • franalbavt
  • Casual Listener
  • 2740 Views
  • 2 replies
  • 1 likes
  • 2740 Views
  • 2 replies
  • 1 likes

After re-opening app, queue jumps back to previous songs

Hi,Well I guess this has certainly already been brought up by someone. But well, I couldn't find anything which would match this problem in the forums and so just to be able to sleep bether at night and to make sure I'm not crazy, or something. For i...

  • Newbie
  • Hi, Well I guess this has certainly already been brought up by someone. But well, I couldn't find anything which would match this problem in the forums and so just to be able to sleep bether at nigh...
  • 189 Views
  • 0 replies
  • 1 likes
  • 189 Views
  • 0 replies
  • 1 likes

Heruntergeladene Dateien laden nicht mehr

Hallo Leute,ich habe keinen thread zu dem Thema gefunden, also öffne ich mal einen. Seit einiger Zeit habe ich das Problem, dass ab und zu wenn ich mein spotify auf offline stelle, um mit premium meine Musik ohne Internetverbindung hören zu können, d...

  • Visitor
  • Hallo Leute, ich habe keinen thread zu dem Thema gefunden, also öffne ich mal einen. Seit einiger Zeit habe ich das Problem, dass ab und zu wenn ich mein spotify auf offline stelle, um mit premium m...
  • 309 Views
  • 0 replies
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  • 309 Views
  • 0 replies
  • 0 likes

A2DP controls aren't working

Since like a week or so ago the car controls for A2DP stopped working, I can get the music playing but the controls does nothing.I've tried reinstalling the app.Restarting the phone makes the controls work one time until next time I take a car ride.

  • Visitor
  • Since like a week or so ago the car controls for A2DP stopped working, I can get the music playing but the controls does nothing. I've tried reinstalling the app. Restarting the phone makes the con...
  • 117 Views
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  • 117 Views
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How Does Someone Suggest Music To Appear on Spotify?

HiWas wondering how to suggest music to appear on Spotify? I have a few songs I can recall from my youth I'd love to be able to add to my playlist but they are simply nowhere to be found, can suggestions be made to have these added? Many thanks

  • Newbie
  • Hi Was wondering how to suggest music to appear on Spotify?  I have a few songs I can recall from my youth I'd love to be able to add to my playlist but they are simply nowhere to be found, c...
  • sakura08
  • Roadie
  • 123 Views
  • 1 replies
  • 0 likes
  • 123 Views
  • 1 replies
  • 0 likes

Last played music bug

So I have this weird bug, when I listen to a song, it doesn't show the last artist in the queue. Can someone help?

  • Newbie
  • So I have this weird bug, when I listen to a song, it doesn't show the last artist in the queue. Can someone help?
  • 115 Views
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  • 115 Views
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spotify quits immediately

Hello! I looked for other topic other solution, but nothing good for me. I have a Android 5.1.1 Xiaomi Redmi3 Pro. There was no problem until today morning. Spotify quit from my phone and I can not make it work again. What I did: - uninstalled ( i th...

  • Casual Listener
  • Hello!   I looked for other topic other solution, but nothing good for me. I have a Android 5.1.1 Xiaomi Redmi3 Pro. There was no problem until today morning. Spotify quit from my phone and I ...
  • sakura08
  • Roadie
  • 289 Views
  • 7 replies
  • 0 likes
  • 289 Views
  • 7 replies
  • 0 likes

My keeps stopping

My Music stops playing when I leave the app after a few seconds

  • Newbie
  • My Music stops playing when I leave the app after a few seconds
  • sakura08
  • Roadie
  • 169 Views
  • 1 replies
  • 0 likes
  • 169 Views
  • 1 replies
  • 0 likes

I cant play songs stuck on shuffle.

On my phone spotify will not let me chose a song it only lets me play songs on shuffle play. I dont understand why it will not work right?

  • Newbie
  • On my phone spotify will not let me chose a song it only lets me play songs on shuffle play. I dont understand why it will not work right?
  • sakura08
  • Roadie
  • 137 Views
  • 1 replies
  • 0 likes
  • 137 Views
  • 1 replies
  • 0 likes

Won't play even in shuffle

I don't have premium account and When I try to listen music in shuffle I won't play and says that's a premium feature.

  • Newbie
  • I don't have premium account and When I try to listen music in shuffle I won't play and says that's a premium feature.
  • sakura08
  • Roadie
  • 104 Views
  • 1 replies
  • 0 likes
  • 104 Views
  • 1 replies
  • 0 likes

Solved!! Spotify playing through phonecalls

Hi, I'm using marshmallow 6.02 on a Samsung Galaxy S7. I bought the phone new, and Spotify is a pre-installed default app. I recently had to do a hard reset on my phone restoring it to factory settings. Ever since, when I'm listening to Spotify, and ...

  • Casual Listener
  • Hi, I'm using marshmallow 6.02 on a Samsung Galaxy S7. I bought the phone new, and Spotify is a pre-installed default app. I recently had to do a hard reset on my phone restoring it to factory settin...
  • sakura08
  • Roadie
  • 223 Views
  • 3 replies
  • 0 likes
  • 223 Views
  • 3 replies
  • 0 likes

Solved!! Suddenly spotify shows what is playing on my sons phone

Hi Past few days I noticed that sometimes on my Android, I got a notification "Spotify downloading", but I wasn't using spotify at all at that time. Today I suddenly saw a popup: "song xxxxx playing on iPhone Bas" which is the iPhone of my son. We ar...

  • Regular
  • Hi Past few days I noticed that sometimes on my Android, I got a notification "Spotify downloading", but I wasn't using spotify at all at that time. Today I suddenly saw a popup: "song xxxxx playin...
  • Dell46
  • Newbie
  • 1027 Views
  • 4 replies
  • 0 likes
  • 1027 Views
  • 4 replies
  • 0 likes

Account Statistics / Information

Woke up today with a message from Spotify that my account was in use elsewhere. What does that mean and how can I change it? Thanks!

  • Casual Listener
  • Woke up today with a message from Spotify that my account was in use elsewhere. What does that mean and how can I change it? Thanks!
  • RickandMorty4
  • Casual Listener
  • 145 Views
  • 2 replies
  • 0 likes
  • 145 Views
  • 2 replies
  • 0 likes

My Discover Tab Selections Are Missing

Hi everyone..I've been a Spotify Premium listener for a lil over 2 years and have been generally happy with the service...Problem is this: I rely on the Discover tab after clicking on "Browse" and I rely on it for the daily updated top 20 reccomendat...

  • Roadie
  • Hi everyone..I've been a Spotify Premium listener for a lil over 2 years and have been generally happy with the service...Problem is this: I rely on the Discover tab after clicking on "Browse" and I ...
  • Beltane575xx
  • Roadie
  • 141 Views
  • 3 replies
  • 0 likes
  • 141 Views
  • 3 replies
  • 0 likes

Spotify is deleting my songs, crashing constantly, and just generally buggy.

Spotify has been extremely buggy since the last update. Ive had to redownload my saved songs twice (which takes hours), keeps crashing, the widget from the lock screen is gone, songs skip or freeze, and songs continue to play after I remove headphone...

  • Newbie
  • Spotify has been extremely buggy since the last update. Ive had to redownload my saved songs twice (which takes hours), keeps crashing, the widget from the lock screen is gone, songs skip or freeze, ...
  • 128 Views
  • 0 replies
  • 1 likes
  • 128 Views
  • 0 replies
  • 1 likes

Env: prod