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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

5956 Views

0 replies

7 likes

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cant log in with my xiaomi phone

Hello i have some problemI just bought a new phone- if you wanna know what brand is, its XiaomiMy older brand phone is Xiaomi too, but I bought another type I always log in with my facebook account, but my new phone cant log in with it It says :'You ...

Casual Listener

Hello i have some problem I just bought a new phone- if you wanna know what brand is, its Xiaomi My older brand phone is Xiaomi too, but I bought another type I always log in with my facebook accou...

Joe

Community Legend

1115 Views

1 replies

0 likes

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Xiaomi
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Spotify app downloads music every time I open the app

I have noticed that my Spotify app always downloads 16 songs (more or less) when I open it. It's not like it prohibits me from listening, but I'm tired of always seeing 'downloading 0 of 16' as a notification.I think the problem comes from the fact t...

Casual Listener

I have noticed that my Spotify app always downloads 16 songs (more or less) when I open it. It's not like it prohibits me from listening, but I'm tired of always seeing 'downloading 0 of 16' as a not...

Michotke

Casual Listener

1412 Views

2 replies

0 likes

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Solved!! Why is Spotify playing more songs when it finishes the playlist

I have not asked for "songs based on my playlist". I carefully make my playlists as to what I want on them, then play them.I do not wish anything else to be played. When it finishes, stop playing.. And go back to the start if I hit the "play" button....

Roadie

I have not asked for "songs based on my playlist". I carefully make my playlists as to what I want on them, then play them. I do not wish anything else to be played. When it finishes, stop playing.....

EarlPurple

Roadie

746 Views

3 replies

1 likes

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Solved!! Artist radio automatically starts after I finished playing an album

Since today, whenever I finished playing an album, Spotify will automatically start playing the associated 'artist radio'. This is quite a problem when I'm not connected to Wifi because although the album is downloaded to my phone, the songs on the r...

Casual Listener

Since today, whenever I finished playing an album, Spotify will automatically start playing the associated 'artist radio'. This is quite a problem when I'm not connected to Wifi because although the ...

NimueAlban

Casual Listener

1412 Views

3 replies

0 likes

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Solved!! Downloaded songs undiscoverable after reinstall

I had my phone (Xperia X) restored to factory settings, prior to which I removed the microSD card to save my data. All of the spotify downloads were being stored on SD card, and they are still there (a folder in Android/data/com. spotify.music is cou...

Casual Listener

I had my phone (Xperia X) restored to factory settings, prior to which I removed the microSD card to save my data. All of the spotify downloads were being stored on SD card, and they are still there ...

Joe

Community Legend

2511 Views

1 replies

0 likes

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Spotify app deletes entire library at random

Every time I turn off/restart my phone, or it crashes, or runs out of battery, or sometimes just for no apparant reason at all, my ENTIRE library is deleted from my phone, and the default storage space is switched to internal instead of my SD card. T...

Casual Listener

Every time I turn off/restart my phone, or it crashes, or runs out of battery, or sometimes just for no apparant reason at all, my ENTIRE library is deleted from my phone, and the default storage spa...

Nic0_

Roadie

1862 Views

1 replies

0 likes

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Artists in Me widget don't show up

Only three artists show up when I try to search for songs by artist in the Me widget. The only real function of spotify premium for me is to be able to use spotify offline and I want to be able to search for songs by individual song, artist and playl...

Newbie

Only three artists show up when I try to search for songs by artist in the Me widget. The only real function of spotify premium for me is to be able to use spotify offline and I want to be able to se...

1712 Views

0 replies

0 likes

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Can't search

Very frequently , when I try to search a song, an artist, etc. nothing happens and later it says "try again" but when I do, there are no changes.

Casual Listener

Very frequently , when I try to search a song, an artist, etc. nothing happens and later it says "try again" but when I do, there are no changes.

Astrid4

Casual Listener

2828 Views

2 replies

0 likes

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Shuffle doesn't include nested folders?

So I have an odd glitch. I have three folders, each inside the other (Galaxy-->Hyper-->Main). When I shuffle play the topmost folder, it appropriately includes music from all three folders.However, when I shuffle the Hyper folder, which has the Main ...

Casual Listener

So I have an odd glitch. I have three folders, each inside the other (Galaxy-->Hyper-->Main). When I shuffle play the topmost folder, it appropriately includes music from all three folders. Ho...

1785 Views

0 replies

0 likes

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Solved!! Saved albums and music gone

Updated from Marshmallow to Nougat.Then spotify updated itself. 7.4.0.1799 armv7 is the current version.Was able to use normally, then last night upon opening spotify i received a notice that only 3 devices are allowed to save songs. I only have one ...

Newbie

Updated from Marshmallow to Nougat. Then spotify updated itself. 7.4.0.1799 armv7 is the current version. Was able to use normally, then last night upon opening spotify i received a notice that...

Joe

Community Legend

5393 Views

1 replies

0 likes

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Solved!! Offline devices limit

I got only 1 device, my android, to use offline with my downloads. I got a message I had reached the 3 devices limit and so my downloads from my android would be erased. This is obviously an error and not fair for me to have to download my music agai...

Casual Listener

I got only 1 device, my android, to use offline with my downloads. I got a message I had reached the 3 devices limit and so my downloads from my android would be erased.  This is obviously an e...

spotbotwhat

Regular

9675 Views

12 replies

0 likes

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Solved!! Lockscreen widget not showing android 6.0.1

Hi, I tried changing my notification settings and a restart, but I can't get the lockscreen widget to work on my samsung galaxy a5 2016.

Casual Listener

Hi, I tried changing my notification settings and a restart, but I can't get the lockscreen widget to work on my samsung galaxy a5 2016.

Joe

Community Legend

8426 Views

5 replies

0 likes

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Biblioteca substituída por EU

O menu Biblioteca foi substituído pelo menu "Eu". Tenho que entrar nesse menu e selecionar Favoritos, mas não consigo simplesmente visualizar minhas músicas listadas por artista, somente por álbum. Vejo que outros usuários de Android têm a Biblioteca...

Newbie

O menu Biblioteca foi substituído pelo menu "Eu". Tenho que entrar nesse menu e selecionar Favoritos, mas não consigo simplesmente visualizar minhas músicas listadas por artista, somente por álbum. V...

itu_

Community Legend

2626 Views

1 replies

0 likes

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Downloaded Songs Skipping?

So I have around 500+ songs download loaded onto my phone albums at a time. For some reason 1 or 2 songs in each album won't play or will skip if I'm using my LTE (which is slow at my school). The Dow loaded songs won't skip if I'm using my home wifi...

Newbie

So I have around 500+ songs download loaded onto my phone albums at a time. For some reason 1 or 2 songs in each album won't play or will skip if I'm using my LTE (which is slow at my school). The Do...

2200 Views

0 replies

0 likes

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Spotify uses every chance to close itself

I'm having this issue for the last 2 months or so. Beside the fact that Spotify is the only laggy app on my phone, I don't think that it's good as a player anymore.I have a LG G3 16Gb with 2 gbs of ram. And I'm afraid of skip songs via headphone butt...

Newbie

I'm having this issue for the last 2 months or so. Beside the fact that Spotify is the only laggy app on my phone, I don't think that it's good as a player anymore. I have a LG G3 16Gb with 2 gbs ...

1679 Views

0 replies

0 likes

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Undo Delete Data on Android

I have brilliantly, accidentally deleted the data on my Spotify app from the settings in Android and have lost everything. Does anyone know of a way to undo this or recover the data? Please say yes.

Casual Listener

I have brilliantly, accidentally deleted the data on my Spotify app from the settings in Android and have lost everything. Does anyone know of a way to undo this or recover the data? Please say yes.

Joe

Community Legend

4428 Views

5 replies

0 likes

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Solved!! Playlists gone on android

Yesterday my list reached 3333+ songs and therefore i can't download anymore to offline mode. So today i removed about 100 songs but the spotify app still said i had reached the max amounts of downloads allowed. After that i cleared my cache and thou...

Casual Listener

Yesterday my list reached 3333+ songs and therefore i can't download anymore to offline mode. So today i removed about 100 songs but the spotify app still said i had reached the max amounts of downlo...

knasolov

Casual Listener

3376 Views

2 replies

0 likes

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Not premium anymore ?

I am premium and I am listening to adds. If I go to settings it asks me to pay to get premium... But I am premium...

Newbie

I am premium and I am listening to adds. If I go to settings it asks me to pay to get premium... But I am premium...

itu_

Community Legend

2784 Views

1 replies

0 likes

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Amazon Fire TV App Installing in French

I switched my account on my FireTV from a US address to my Canadian one... and now my Spotify app is installing in French. I am all about bilingualism but I can't speak french so this needs to change (please and thank you...)

Casual Listener

I switched my account on my FireTV from a US address to my Canadian one... and now my Spotify app is installing in French. I am all about bilingualism but I can't speak french so this needs to c...

shaneosan

Casual Listener

3333 Views

2 replies

0 likes

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