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Android

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Forum Posts

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

4219 Views

0 replies

6 likes

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Superuser Contribution Lockscreen + Android 7.0 = sh*t ?

Hi..I got a Honor 8 with Android 7.0, + Spotify Premium (all is well updated)Look screenshosts ... When i play music with spotify, it looks so **bleep**ty contrary to android music player ...Is there a way to fix this ?Above all, buttons hitbox is br...

Gig Goer

Hi.. I got a Honor 8 with Android 7.0, + Spotify Premium (all is well updated) Look screenshosts ... When i play music with spotify, it looks so **bleep**ty contrary to android music player ....

labelscollected

Community Legend

3313 Views

8 replies

1 likes

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  • 1 likes

Cierre Inesperado

Hola. La App Es.Sencillamemte Perfecta. Siendo Premium Escucho Casi Toda La Music Que Deseso. Lo Malo: Ultimamente Escuchando De Un Momento A Otro Se Cierra La App SOLA. Es Decir Debo Re-abrir La App Y Continuar La Reproduccion. No Se Llevo Como 8 Me...

Visitor

Hola. La App Es.Sencillamemte Perfecta. Siendo Premium Escucho Casi Toda La Music Que Deseso. Lo Malo: Ultimamente Escuchando De Un Momento A Otro Se Cierra La App SOLA. Es Decir Debo Re-abrir La App...

Luna_Rota

Casual Listener

1891 Views

5 replies

0 likes

Cierre
Reinicio
stop
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  • 5 replies
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Downloading the app

Hi! How do I download the app? I'm Swedish and have a Swedish premium account but I'm currently in Thailand. Thanks!

Regular

Hi! How do I download the app? I'm Swedish and have a Swedish premium account but I'm currently in Thailand. Thanks!

Johan1978

Regular

609 Views

7 replies

0 likes

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Solved!! Volume is going down all the time when playing, only Spotify. Anyone know how to fix it?

I don't what is happening, the app is turning down the volume all the time when it is playing Spotify, it happens only with Spotify. How can I fix it?

Regular

I don't what is happening, the app is turning down the volume all the time when it is playing Spotify, it happens only with Spotify. How can I fix it?

Robert_W

Community Legend

2620 Views

6 replies

0 likes

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I am Premium user and yet only Shuffle is available

Hello,I am a Premium user and yet only Shuffle play is available through Android app. Shouldn't normal play be available for Premium as well?Thanks

Regular

Hello, I am a Premium user and yet only Shuffle play is available through Android app. Shouldn't normal play be available for Premium as well? Thanks

Reidkyle1

Newbie

321 Views

2 replies

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Rewind function is disable

Hi,I cannot use rewind fuction, I mean if i want to shift song in the midle or by few sec/min, it does not work. It is new feature or bug ? Thank you Ondřej

Newbie

Hi, I cannot use rewind fuction, I mean if i want to shift song in the midle or by few sec/min, it does not work. It is new feature 😕 or bug 🙂 ? Thank you Ondřej

227 Views

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Hearing loss

I have spotify premium and hearing aids and a bluetooth device that streams my playlists directly from my android Galaxy phone into my hearing aids - wonderful - thought I would never hear music again. Trouble is I can't figure out how to do this and...

Newbie

I have spotify premium and hearing aids and a bluetooth device that streams my playlists directly from my android Galaxy phone into my hearing aids - wonderful - thought I would never hear music agai...

527 Views

0 replies

0 likes

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Syncing Local Files From my PC to my Phone

HeySo I've been having a problem syncing local files from my windows 7 laptop to my phone. The file will happily play on my PC but for some reason though the song file appears on my phone, it doesnt play the file.Is there anyway to fix this? and if s...

Newbie

Hey So I've been having a problem syncing local files from my windows 7 laptop to my phone. The file will happily play on my PC but for some reason though the song file appears on my phone, it doesn...

Joe

Community Legend

231 Views

1 replies

0 likes

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Solved!! Spotify Connect song selecting issues

Hello, currently I'm having an issue on my app that will not let me play songs in a specific playlist on my desktop through connect. Even if I move said songs into another playlist, the issue still occurs. But the thing is, it's only those songs, any...

Newbie

Hello, currently I'm having an issue on my app that will not let me play songs in a specific playlist on my desktop through connect.     Even if I move said songs into another playlist, ...

Joe

Community Legend

2026 Views

4 replies

0 likes

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Won't play my downloaded local musuc

I added local music over my desktop computer and downloaded it over my handy (Spotify beeing open on both systems). Everything fine. But now, when I try to play it (On my phone) it just skips the song, no error message, not grayed-out. Tried re-addin...

Newbie

I added local music over my desktop computer and downloaded it over my handy (Spotify beeing open on both systems). Everything fine. But now, when I try to play it (On my phone) it just skips the son...

220 Views

0 replies

0 likes

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Solved!! Context menu defect

Hi. First of all, English is not my mother tongue, but it seems to me like I have to do this in English so please excuse errors.Apparently there was an update to the Spotify music app on Android, since I noticed today when I started the app that the ...

Casual Listener

Hi. First of all, English is not my mother tongue, but it seems to me like I have to do this in English so please excuse errors. Apparently there was an update to the Spotify music app on Android, s...

Miss_Joujou

Casual Listener

1681 Views

7 replies

1 likes

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30 min without ads does not work

Sometimes I have this information, that I need to watch a short ad, so I can listen 30 minutes without ads. Ad it worked fine, until this week, when the H&M ad was replaced with not working ghost in the shell ad. The film does not start. After short ...

Newbie

Sometimes I have this information, that I need to watch a short ad, so I can listen 30 minutes without ads. Ad it worked fine, until this week, when the H&M ad was replaced with not working ghost...

MartinStoichkov

Community Legend

297 Views

1 replies

0 likes

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Push notifications not working (also email ones partially)

I have no idea what's wrong, I have all push notifications enabled and for the past half a year I haven't received a single one.Email notifications seem to not be working for me as well... I occasionally receive update news but not playlist updates a...

Casual Listener

I have no idea what's wrong, I have all push notifications enabled and for the past half a year I haven't received a single one. Email notifications seem to not be working for me as well... I occa...

D1vide

Casual Listener

335 Views

1 replies

1 likes

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[Andriod] Thumb up and down is sticky for all next songs

I'm experiencing a bit of an odd problem with the Radio feature, more in specific the behavior of the thumb up / down buttons in the Android app. Scenario:Pick a songGo to Song RadioPlay Radio=> Music starts playingTap on the lower panel, opening the...

Casual Listener

I'm experiencing a bit of an odd problem with the Radio feature, more in specific the behavior of the thumb up / down buttons in the Android app.   Scenario: Pick a song Go to Song Radio P...

Ravefiend

Casual Listener

475 Views

2 replies

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Customization Options

Using the android app, there should be more customization options such as changing the platform color, and changing your display photo. I also would like to see an availability in seeing the individual playlist followers. It would also be nice to hav...

Music Fan

Using the android app, there should be more customization options such as changing the platform color, and changing your display photo. I also would like to see an availability in seeing the ind...

itu_

Community Legend

525 Views

1 replies

0 likes

Android
Other
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The Chronic

I have bought DR. Dre's album the chronic on cd, downloaded it to My computer and then added it to my playlist on Spotify. I can play The songs from My computer but not from My Phone, why is that? It is the same account ..

Casual Listener

I have bought DR. Dre's album the chronic on cd, downloaded it to My computer and then added it to my playlist on Spotify. I can play The songs from My computer but not from My Phone, why is that? It...

Joe

Community Legend

721 Views

3 replies

0 likes

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Spotify Menu not working

I think Spotify recently (ie in the last 3 days, at least for me) has changed the menu interface, meaning the menu you see when you press the 3 dots next to a song.Since the change has occurred, I'm having issues using the menu: it shows up, but it d...

Casual Listener

I think Spotify recently (ie in the last 3 days, at least for me) has changed the menu interface, meaning the menu you see when you press the 3 dots next to a song. Since the change has occurred, ...

Skrishna

Casual Listener

2093 Views

2 replies

0 likes

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Trouble Saving Songs

Hey I don't know if this on here somewhere else or not. I am having an issue on Spotify where I can no longer save songs or add them to playlists with the pop up menu. I tried reinstalling just in case but it didn't fix the issue. Thank you for your ...

Newbie

Hey I don't know if this on here somewhere else or not. I am having an issue on Spotify where I can no longer save songs or add them to playlists with the pop up menu. I tried reinstalling just in ca...

Joe

Community Legend

265 Views

1 replies

0 likes

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Certain songs do not contain album art and do not go to the next song when finished

Certain songs do not show album art (only a grey box with a disc in the middle) and once they are done playing do not advance to the next song. The only way I have found to fix this is by completely reinstalling the application. The problem is that e...

Newbie

Certain songs do not show album art (only a grey box with a disc in the middle) and once they are done playing do not advance to the next song.  The only way I have found to fix this is by compl...

253 Views

0 replies

0 likes

bug
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