Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help for your Android mobile or tablet
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
TL:DR:When listening to a song from Discover Weekly, clicking the heart button in the "ongoing" notification player does not save the song to your library. Longer version:I started using discover weekly recently and I remember marking a song as favou...
TL:DR: When listening to a song from Discover Weekly, clicking the heart button in the "ongoing" notification player does not save the song to your library. Longer version: I st...
Newbie
1079 Views
2 replies
1 likes
Spotify my playlists won't download my new added tracks with 4G i always need to go to a place with a wifi to download the tracks i added to my playlists please help how to solve this even i turn on the cellular data to download the tracks but it won...
Spotify my playlists won't download my new added tracks with 4G i always need to go to a place with a wifi to download the tracks i added to my playlists please help how to solve this even i turn on ...
Roadie
389 Views
1 replies
0 likes
Spotify my playlists won't download my new added tracks with 4G i always need to go to a place with a wifi to download the tracks i added to my playlists please help how to solve this even i turn on the cellular data to download the tracks but it won...
Spotify my playlists won't download my new added tracks with 4G i always need to go to a place with a wifi to download the tracks i added to my playlists please help how to solve this even i turn on ...
Community Legend
442 Views
1 replies
0 likes
Hey guys!So I'm kinda having this issue with a playlist that has 1000 songs. I only want to download like 100, 200 max out of the total but the app doesn't seem to let me do that, since every time I press "downloading switch" I lose every song I down...
Hey guys! So I'm kinda having this issue with a playlist that has 1000 songs. I only want to download like 100, 200 max out of the total but the app doesn't seem to let me do that, since every time ...
Roadie
8111 Views
3 replies
2 likes
(ANDROID 6) This has been an ongoing issue for several years; whenever I connect my phone to my bluetooth speaker/earphones, Spotify immediately kills itself and sends the app to the background. Music keeps playing. Whenever I try to open the app, th...
(ANDROID 6) This has been an ongoing issue for several years; whenever I connect my phone to my bluetooth speaker/earphones, Spotify immediately kills itself and sends the app to the background. Musi...
219 Views
0 replies
0 likes
Is it possible to save albums/songs without downloading them? Right now, every time I save an album Spotify automatically downloads it to my phone. Thanks for the help!
Is it possible to save albums/songs without downloading them? Right now, every time I save an album Spotify automatically downloads it to my phone. Thanks for the help!
Casual Listener
6077 Views
2 replies
0 likes
I tried to delete all cache and reinstall my spotify, but it still couldn't downloaded songs to make it offline. It keeps asking me to turn on the "download using cellular on". I have turned it on, but still couldn't download any song. I'm using prem...
I tried to delete all cache and reinstall my spotify, but it still couldn't downloaded songs to make it offline. It keeps asking me to turn on the "download using cellular on". I have turned it on, b...
273 Views
0 replies
0 likes
Quiero escuchar el album de american tragedy deluxe edition de Hollywood Undead pero no me deja porque las canciones aparecen en gris o cuando lo busco no está en spotify
Quiero escuchar el album de american tragedy deluxe edition de Hollywood Undead pero no me deja porque las canciones aparecen en gris o cuando lo busco no está en spotify
Newbie
2099 Views
2 replies
1 likes
I made a new account cause I forgot my password to my old one. When I made the new one the seven day trial didn't show up only the 30 day trial. I tried everything that I knew and still no 7 day trial.. Is there any other way that I can get it?
I made a new account cause I forgot my password to my old one. When I made the new one the seven day trial didn't show up only the 30 day trial. I tried everything that I knew and still no 7 day tria...
Casual Listener
406 Views
2 replies
0 likes
When i set spotify to offline it dosnt play songs what do I do....yes I have premium
When i set spotify to offline it dosnt play songs what do I do....yes I have premium
Casual Listener
460 Views
2 replies
0 likes
I have my podcasts downloaded so I can listen to them when I travel. Now they're not showing up as downloaded offline! Help!
I have my podcasts downloaded so I can listen to them when I travel. Now they're not showing up as downloaded offline! Help!
Casual Listener
678 Views
2 replies
0 likes
My Abzu playlist plays pop music from 2-3 years ago when I use Shuffle Play. Why does this happen, and what can I do to prevent it, without buying premium?
My Abzu playlist plays pop music from 2-3 years ago when I use Shuffle Play. Why does this happen, and what can I do to prevent it, without buying premium?
309 Views
0 replies
0 likes
Casual Listener
440 Views
2 replies
0 likes
I have a premium account on my android and within the past few days I have noticed every song skips every few seconds. How do I fix this?? This is very annoying and frustrating when I'm paying for a premium service.
I have a premium account on my android and within the past few days I have noticed every song skips every few seconds. How do I fix this?? This is very annoying and frustrating when I'm paying for a ...
Casual Listener
696 Views
3 replies
0 likes
Almost every settings is greyed out (screenshots included). I've never had this problem before, phone is LG G3 running official Android 6.0. I have Spotify Family Premium. I tried re-installing with complete data delete via SD Maid.
Almost every settings is greyed out (screenshots included). I've never had this problem before, phone is LG G3 running official Android 6.0. I have Spotify Family Premium. I tried re-installing with ...
Community Legend
1932 Views
4 replies
0 likes
Ich habe folgendes Problem ich habe premium für 2 monate bezaht (mit Gutscheinen) aber mir werden bei der app nur 29 Tage angezeigt
Ich habe folgendes Problem ich habe premium für 2 monate bezaht (mit Gutscheinen) aber mir werden bei der app nur 29 Tage angezeigt
332 Views
0 replies
0 likes
Hello everyone I downloaded some music from spotify onto my sd-card. After that i resetted my phone because my wlan was not working. But now my spotify account signals me that i don't have any music downloaded even tho the storage on my sd card is st...
Hello everyone I downloaded some music from spotify onto my sd-card. After that i resetted my phone because my wlan was not working. But now my spotify account signals me that i don't...
Community Legend
640 Views
1 replies
0 likes
Hello i have some problemI just bought a new phone- if you wanna know what brand is, its XiaomiMy older brand phone is Xiaomi too, but I bought another type I always log in with my facebook account, but my new phone cant log in with it It says :'You ...
Hello i have some problem I just bought a new phone- if you wanna know what brand is, its Xiaomi My older brand phone is Xiaomi too, but I bought another type I always log in with my facebook accou...
Community Legend
1126 Views
1 replies
0 likes
Casual Listener
82370 Views
7 replies
0 likes
I have noticed that my Spotify app always downloads 16 songs (more or less) when I open it. It's not like it prohibits me from listening, but I'm tired of always seeing 'downloading 0 of 16' as a notification.I think the problem comes from the fact t...
I have noticed that my Spotify app always downloads 16 songs (more or less) when I open it. It's not like it prohibits me from listening, but I'm tired of always seeing 'downloading 0 of 16' as a not...
Casual Listener
1428 Views
2 replies
0 likes
