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Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

thstdbf

Newbie

388217 Views

545 replies

34 likes

Account
Free
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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

8059 Views

0 replies

7 likes

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Songs greyed out on mobile but not on laptop???

I've just added some old CDs onto my laptop and put them into a Playlist and downloaded them. I can play them all on there just fine.However, I have tried to download them on my mobile and nearly all the songs are greyed out and I can't play them - u...

Casual Listener

I've just added some old CDs onto my laptop and put them into a Playlist and downloaded them. I can play them all on there just fine. However, I have tried to download them on my mobile and nearly...

patthechat

Casual Listener

3345 Views

2 replies

1 likes

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Spotify on tablet Huawei mediapad m3

I have a new tablet Huawei mediapad m3 and I can't skip or choose songs like in other tablet. It seems that it works like in the smartphones where with free version we can't skip or choose song.

Newbie

I have a new tablet Huawei mediapad m3 and I can't skip or choose songs like in other tablet. It seems that it works like in the smartphones where with free version we can't skip or choose song.

Joe

Community Legend

1065 Views

1 replies

0 likes

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Can't log in

i can log in with my facebook account in the smartphone that i am using right now, but i have another smartphone and when i try to log in with the same method that i used in this smartphone, i have an error.. by the way, i tried creatig a password fo...

Newbie

i can log in with my facebook account in the smartphone that i am using right now, but i have another smartphone and when i try to log in with the same method that i used in this smartphone, i have a...

288 Views

0 replies

0 likes

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Downloaded songs not playing online

Every time I download songs from my one playlist, it shows the green downward arrow beside every track and the tracks play offline (Spotify on offline mode and data/wifi off). If I play them immediately after downloading. About 30mins later, none of ...

Casual Listener

Every time I download songs from my one playlist, it shows the green downward arrow beside every track and the tracks play offline (Spotify on offline mode and data/wifi off). If I play them immediat...

357 Views

0 replies

0 likes

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Spotify pauses every 10 minutes

I have Spotify premium and if I'm at home or on the go whend I play my Spotify it pauses about every 10 to 13 minutes. I'm the only one who listens to music on this account and kinda getting frustrated paying for something I have to start every 10 mi...

Newbie

I have Spotify premium and if I'm at home or on the go whend I play my Spotify it pauses about every 10 to 13 minutes. I'm the only one who listens to music on this account and kinda getting frustrat...

425 Views

0 replies

0 likes

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Superuser Contribution Cannot access premium features on Android

I'm a premium family subscriber. I recently changed my cellphone and I'm not able to access premium features like adjusting quality and offline mode on my Android phone. I'm logged into my correct account.

Newbie

I'm a premium family subscriber. I recently changed my cellphone and I'm not able to access premium features like adjusting quality and offline mode on my Android phone. I'm logged into my correct ac...

ZullyB

Roadie

368 Views

1 replies

0 likes

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Spoyify uses data while listening online

Why is spotify using so much data . I only listen to downloaded music. I am 10 days into my billing cycle and so far it has used 100 megs. I am seriously thinking cancelling and switching to another streaming app. Does anyone else have this problem a...

Newbie

Why is spotify using so much data . I only listen to downloaded music. I am 10 days into my billing cycle and so far it has used 100 megs. I am seriously thinking cancelling and switching to another ...

Ibonsall14

Gig Goer

1633 Views

1 replies

0 likes

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Solved!! Cant add songs to playlist or share songs

Since a few days ago I can't add anything to playlist or share any songs.. the menu comes up, I hit 'add to playlist' or 'share' and nothing happens

Regular

Since a few days ago I can't add anything to playlist or share any songs.. the menu comes up, I hit 'add to playlist' or 'share' and nothing happens

Joe

Community Legend

973 Views

6 replies

0 likes

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Chromecast bug

When I connect to my Chromecast, all of the other devices on my Wi-Fi network will show a notification about connecting to Chromecast. I'm using Android 4.4.4, and the device is a Motorola Droid Maxx. The two phone's that are doing this are a Samsung...

Newbie

When I connect to my Chromecast, all of the other devices on my Wi-Fi network will show a notification about connecting to Chromecast. I'm using Android 4.4.4, and the device is a Motorola Droid Maxx...

362 Views

0 replies

0 likes

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New song doesn't start until app is "Open"

Does anyone else have the problem with the app where the next song doesn't start playing until you open up the app on your phone again? This is super frustrating! Help!

Newbie

Does anyone else have the problem with the app where the next song doesn't start playing until you open up the app on your phone again? This is super frustrating! Help!

Joe

Community Legend

636 Views

3 replies

0 likes

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Download Error

I have been using spotify for a while now. I keep all my songs downloaded so I can access them anytime.Today however, while looping a single song that had already been downloaded ages ago, for some reason I got a download error, saying i had my songs...

Music Fan

I have been using spotify for a while now. I keep all my songs downloaded so I can access them anytime. Today however, while looping a single song that had already been downloaded ages ago, for so...

293 Views

0 replies

0 likes

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Turn off and log out of the android app.

How do I turn off and log out of my android app? I read that from the main page I should select menu from the upper right and then select settings and then logout. I have not found any of these. Is the page with “Home” at the top the main page? I hav...

Casual Listener

How do I turn off and log out of my android app?   I read that from the main page I should select menu from the upper right and then select settings and then logout. I have not found any of th...

589 Views

0 replies

0 likes

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family premium subscription.

I recently got invited to a family premium link by my sister. I've been trying to put in our address in several ways for the past few days and I still have been unsuccessful in signing in.. I've also approached her about the way she put in the addres...

Casual Listener

I recently got invited to a family premium link by my sister. I've been trying to put in our address in several ways for the past few days and I still have been unsuccessful in signing in.. I've also...

Zoeronto

Casual Listener

422 Views

2 replies

0 likes

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Settings

I was trying to download some music but I can't. It says "Go to settings to download using cellular". I check the settings and turned on the "download using cellular" but same thing happened. What should I do?

Newbie

I was trying to download some music but I can't. It says "Go to settings to download using cellular". I check the settings and turned on the "download using cellular" but same thing happened. What sh...

Joe

Community Legend

433 Views

1 replies

0 likes

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Solved!! Blank screen on new spotify version

I tried the new version of spotify to android 4. It seemed good at first but now i only get a totally blank screen and i can't play any music at all. I have a google nexus. I don't know what the problem is. Any idea??

Newbie

I tried the new version of spotify to android 4. It seemed good at first but now i only get a totally blank screen and i can't play any music at all. I have a google nexus. I don't know what the prob...

Joe

Community Legend

60569 Views

206 replies

4 likes

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can't scroll through all playlists when i search on a mobile

i have premium and my spotify app on my mobile (moto e3) updated recently and since then when i search for something i can only see 8 or so playlists when i click see all playlists but i know there are more than what show up because i can see them if...

Newbie

i have premium and my spotify app on my mobile (moto e3) updated recently and since then when i search for something i can only see 8 or so playlists when i click see all playlists but i know there a...

348 Views

0 replies

0 likes

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Android Moto G black screen

Hey guy's i read all the pages of the same topic but i have tried all the steps even downloading manually the apk Preview version that worked but it is empty and old..buggy.. is there any real replies of spotify?cause this is an issue that i can see ...

Casual Listener

Hey guy's i read all the pages of the same topic but i have tried all the steps even downloading manually the apk Preview version that worked but it is empty and old..buggy..   is there any re...

358 Views

0 replies

0 likes

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spotify not playing the song's from the PC

So i'm new to Spotify premium and having this problem where i downloaded music files from my PC through Spotify software on PC and it says only 45 song is playable and other 105 song is greyed out and said unplayable/unavailable. **bleep** is this bu...

Newbie

So i'm new to Spotify premium and having this problem where i downloaded music files from my PC through Spotify software on PC and it says only 45 song is playable and other 105 song is greyed out an...

Joe

Community Legend

722 Views

1 replies

0 likes

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Solved!! songs keep changing in the middle of the song!

this happens mostly on android but just happened in my PC desktop player. sometimes i am able to play 2-3 songs but somehow every time i listen to spotify, the song cuts out and some random Thai (i think) music comes on. strange random artists i've n...

Casual Listener

this happens mostly on android but just happened in my PC desktop player.  sometimes i am able to play 2-3 songs but somehow every time i listen to spotify, the song cuts out and some random Tha...

jeffc632

Casual Listener

47511 Views

2 replies

3 likes

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Solved!! Can't log in

When I try to log in on my phone app with my email and password It says there is no Facebook account associated with my spotify account but I didn't use the log in with Facebook option. I can log in on the internet but not on my app.

Newbie

When I try to log in on my phone app with my email and password It says there is no Facebook account associated with my spotify account but I didn't use the log in with Facebook option. I can log in ...

Joe

Community Legend

561 Views

1 replies

0 likes

  • 561 Views
  • 1 replies
  • 0 likes