Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help for your Android mobile or tablet
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
Spotify works with WiFi but will not stream or search for new songs with only mobile data activated. All other apps works and the signal is strong. Offline mode is not activated and I have unlimited data usage. All other settings seems okay. I've had...
Spotify works with WiFi but will not stream or search for new songs with only mobile data activated. All other apps works and the signal is strong. Offline mode is not activated and I have unlimited ...
1033 Views
0 replies
0 likes
833 Views
0 replies
0 likes
Hi Folks, is there a way to set Sportify as my default Android Audio Player?Every Time i connect to my Car-BT-Audio System or my Audio Headset, the wrong application starts. GreetsDerLonG
Hi Folks, is there a way to set Sportify as my default Android Audio Player? Every Time i connect to my Car-BT-Audio System or my Audio Headset, the wrong application starts. Greet...
Casual Listener
1968 Views
2 replies
0 likes
Hi all Does anyone know if there's a way to display only downloaded music on the Android app? This would be a very usefull feature if now... Cheers, Paul
Hi all Does anyone know if there's a way to display only downloaded music on the Android app? This would be a very usefull feature if now... Cheers, Paul
Casual Listener
522 Views
2 replies
0 likes
Spotify no longer lets me play any songs on my playlists on my phone. I have rebooted my phone, uninstalled spotify and re- installes it, etc. nothing works.
Spotify no longer lets me play any songs on my playlists on my phone. I have rebooted my phone, uninstalled spotify and re- installes it, etc. nothing works.
Community Legend
765 Views
4 replies
0 likes
Hi Spotify,I subcribed on your premium promo P129.00 for 3 months. The payment was successful with order ID "1448111903019". Pleave view screenshot: Why are you charging me another bill to renew my premium subscription? For all I know i'm subscribed ...
Hi Spotify, I subcribed on your premium promo P129.00 for 3 months. The payment was successful with order ID "1448111903019". Pleave view screenshot: Why are you charging me an...
Casual Listener
1080 Views
2 replies
0 likes
I added a few songs to my playlist. Downloaded the playlist but some of the songs do not fully play. When I chose the song it does not load but if I move a head it starts playing but then stops again midway through. I have an LG G4 This is really fru...
I added a few songs to my playlist. Downloaded the playlist but some of the songs do not fully play. When I chose the song it does not load but if I move a head it starts playing but then stops again...
Regular
465 Views
1 replies
0 likes
There is absolutely no variety on my discover each week. I listen to a wide variety of music throughout the week, but every Monday my Discover channel reloads with 100's of indie songs only. Please help
There is absolutely no variety on my discover each week. I listen to a wide variety of music throughout the week, but every Monday my Discover channel reloads with 100's of indie songs only. Please h...
Roadie
608 Views
5 replies
0 likes
I've got Spotify Premium at the moment and I've had nothing but trouble with logging in. Bascially if by some miracle I am logged in and listening to my music the app just automatically logs me out. Doesn't matter how much I try I can't log back in. ...
I've got Spotify Premium at the moment and I've had nothing but trouble with logging in. Bascially if by some miracle I am logged in and listening to my music the app just automatically logs me out. ...
220 Views
0 replies
0 likes
I recently unsubscribed from my premium account and use Spotify free now. The desktop app works properly but my phone app doesn't let me play songs. They are all greyed out and when I try playing songs by selecting 'Shuffle' I cannot rewind the song ...
I recently unsubscribed from my premium account and use Spotify free now. The desktop app works properly but my phone app doesn't let me play songs. They are all greyed out and when I try playing son...
Roadie
382 Views
1 replies
0 likes
I've only noticed this problem when walking around with headphones on whilst using Spotify on my phone but it seems to occur whilst streaming as well as with offline playlists. Once every few minutes, the app will either spontaneously pause whichever...
I've only noticed this problem when walking around with headphones on whilst using Spotify on my phone but it seems to occur whilst streaming as well as with offline playlists. Once every few minutes...
Community Legend
3977 Views
1 replies
0 likes
hola como va? tengo una cuenta premium, mi consulta es la siguiente, en el celular funciona perfecto, pero en la tv descargue la app, igrese usando mi cuenta premium, sin embargo no me aparecen las canciones escuchadas recientementes, el motor de bus...
hola como va? tengo una cuenta premium, mi consulta es la siguiente, en el celular funciona perfecto, pero en la tv descargue la app, igrese usando mi cuenta premium, sin embargo no me aparecen las c...
Roadie
366 Views
1 replies
0 likes
I have a Spotify premium account, and I often download whole music albums for offline listening when I'm driving. Recently, after the whole album I've downloaded has finished playing, recommended songs will start automatically playing that I haven't ...
I have a Spotify premium account, and I often download whole music albums for offline listening when I'm driving. Recently, after the whole album I've downloaded has finished playing, recommende...
Casual Listener
2530 Views
4 replies
1 likes
For some reason my microphone icon hs diseappeared from all keyboards only in spotify. Tried reinstalling app and deleting app info. In all other applications microphone is visible in all keyboards.
For some reason my microphone icon hs diseappeared from all keyboards only in spotify. Tried reinstalling app and deleting app info. In all other applications microphone is visible in all...
Newbie
11609 Views
38 replies
11 likes
When i play a song the sound stops after 1 second, when i click on a other timestep the sound comes backs for 1 second. The sound stops but the apps still shows playing. I already deleted cache, reinstalled the app en rebooted my phone (in different ...
When i play a song the sound stops after 1 second, when i click on a other timestep the sound comes backs for 1 second. The sound stops but the apps still shows playing. I already deleted ca...
Gig Goer
17584 Views
7 replies
0 likes
I have a Sony Experia Z5, and it had tons of downloaded "available off line" music on it... Now it has NONE!... The green arrown to indicate it's had been downloaded isn't even there any more (I know sometimes it's greyd out). There is absolutely no ...
I have a Sony Experia Z5, and it had tons of downloaded "available off line" music on it... Now it has NONE!... The green arrown to indicate it's had been downloaded isn't even there any mor...
Regular
831 Views
3 replies
0 likes
Hello,I was very frustrated today to notice that even though I have download using cellular off and was only playing the songs from my library (which are all saved/downloaded to my device) Spotify used 165mb+ of data on a 40 min drive.Two questions, ...
Hello, I was very frustrated today to notice that even though I have download using cellular off and was only playing the songs from my library (which are all saved/downloaded to my device) Spotif...
Casual Listener
1289 Views
2 replies
0 likes
There are certain songs in my playlist that I can't play, for example A sky full of stars (coldplay). If I want to listen to this song it does play (everything seems to be fine) but there is no sound. I can play other songs in my playlist but some so...
There are certain songs in my playlist that I can't play, for example A sky full of stars (coldplay). If I want to listen to this song it does play (everything seems to be fine) but there is no sound...
Casual Listener
1451 Views
4 replies
0 likes
Hi,I was trying to listen to Sam Cooke's album, 'ain't that good news remastered'. I found out that almost half of the album can't be played. It's very randomly chosen. My question, is this just me? Or is there something going wrong with spotify?I do...
Hi, I was trying to listen to Sam Cooke's album, 'ain't that good news remastered'. I found out that almost half of the album can't be played. It's very randomly chosen. My question, is this just me...
Community Legend
434 Views
1 replies
0 likes
Hi everyone. I am currently using the new updated version that came out and I am using an s7 phone. I am following quite a lot of artists and yet I am not recieving notifications when one of the artists I'm following releases new music. This is becom...
Hi everyone. I am currently using the new updated version that came out and I am using an s7 phone. I am following quite a lot of artists and yet I am not recieving notifications when one of the arti...
Community Legend
358 Views
1 replies
0 likes
