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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

4354 Views

0 replies

6 likes

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Searching for a song

When I try search for a song after the first or second letter it exits to my phone home screen, any ideas??

Casual Listener

When I try search for a song after the first or second letter it exits to my phone home screen, any ideas??

headey

Roadie

724 Views

4 replies

0 likes

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  • 4 replies
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No puedo seleccionar destinatario para compartir musica

Cuando pongo compartir a un destinatario y completo el campo destinatario con el nombre de usuario, no lo reconoce (aclaro que lo tengo agregado y siguiendo como amigo).Uso spoty en mi tablet galaxy tab s con Android lolipop. Ayuda por favor. Gracias...

Casual Listener

Cuando pongo compartir a un destinatario y completo el campo destinatario con el nombre de usuario, no lo reconoce (aclaro que lo tengo agregado y siguiendo como amigo). Uso spoty en mi tablet galax...

Zerodensetsu

Newbie

1314 Views

5 replies

2 likes

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  • 2 likes

galaxy s3 i9300 e SD card 64gb

Boa tarde pessoal, estou com seguinte problema: tenho um galaxy s3 i9300 que uso só pra tocar as musicas no meu carro (via bluetooth), uso ele offline e sempre baixei as musicas na memoria interna do celular e sempre funcionou perfeitamente. Recentem...

Newbie

Boa tarde pessoal, estou com seguinte problema:   tenho um galaxy s3 i9300 que uso só pra tocar as musicas no meu carro (via bluetooth), uso ele offline e sempre baixei as musicas na memoria i...

234 Views

0 replies

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Chromecast doesn't show up when I get on wifi

Use case:I am coming home. My phone connects to my home wifi. Chromecast isn't showing up in devices.This used to work. Now I have to kill the app in Android, restart it and only then will it show my devices correctly.It baffles me how the app actual...

Music Fan

Use case: I am coming home. My phone connects to my home wifi. Chromecast isn't showing up in devices. This used to work.   Now I have to kill the app in Android, restart it and only the...

359 Views

0 replies

0 likes

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7.9 - very slow to download offline over wifi

I've never had issues before but within the last couple weeks, all of a sudden it takes 10 minutes to download an album (first world problems) when it used to take like 30 seconds.Before you ask,Same wifi connection I've always hadSame music quality ...

Casual Listener

I've never had issues before but within the last couple weeks, all of a sudden it takes 10 minutes to download an album (first world problems) when it used to take like 30 seconds. Before you ask,...

Academic

Casual Listener

678 Views

1 replies

2 likes

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  • 1 replies
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Selected music does not play, only unrelated suggestions

I have been frustrated many times recently when shuffle playing a range of different playlists and albums, I have not been permitted to listen to any of the actual songs I chose but instead a stream of totally unrelated songs from different genres al...

Newbie

I have been frustrated many times recently when shuffle playing a range of different playlists and albums, I have not been permitted to listen to any of the actual songs I chose but instead a stream ...

316 Views

0 replies

0 likes

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Cant open downloaded songs

I've used factory settings on my phone now the problem is I can see all my old songs on my SD card but Spotify want me to download all of them again.. How can I fix this little problem? I also can't choose where do I want to save my music's

Newbie

I've used factory settings on my phone now the problem is I can see all my old songs on my SD card but Spotify want me to download all of them again.. How can I fix this little problem? I also can't ...

264 Views

0 replies

0 likes

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Spotify bug on it's storage reports wont let me nor download nor install any other apps

I've got to know a bug in spotify, where it store the offline music you download onto the SD but reports beeing used internal memory.I know and have read another article (https://community.spotify.com/t5/Android/Spotify-uses-my-internal-memory-also-i...

Newbie

I've got to know a bug in spotify, where it store the offline music you download onto the SD but reports beeing used internal memory. I know and have read another article (https://community.spotify....

281 Views

0 replies

0 likes

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Can't start radio, share, go to artist or go to album.

When i search for a song and want to go to that song's Radio. i click on the 3 dots next to it and click on *Go to song radio" but nothing happens, the menu closes and nothing, so i tried to click on *Go to Album" and still nothing. same with ALL the...

Casual Listener

When i search for a song and want to go to that song's Radio. i click on the 3 dots next to it and click on *Go to song radio" but nothing happens, the menu closes and nothing, so i tried to click on...

Thure1989

Casual Listener

840 Views

1 replies

0 likes

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Volume is too low :(

march 2017, updated spotify on android have too low volume. I'm using original motorola earphone. please add volume gain option on settings!!! I don't want to be stuck on the android volume limiter.

Visitor

march 2017, updated spotify on android have too low volume. I'm using original motorola earphone. please add volume gain option on settings!!! I don't want to be stuck on the android volume limiter.

labelscollected

Community Legend

328 Views

1 replies

1 likes

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  • 1 replies
  • 1 likes

Spotify stops playing songs after 1 second, all Albums are downloaded on smartphone

Spotify stops playing songs after 1 second,all Albums are downloaded on smartphone I must a few times disable BT connection on radio or phone and it works for the next moment reinstall / new song download - nothing help Samsung S7 bluetooth connectio...

Casual Listener

Spotify stops playing songs after 1 second, all Albums are downloaded on smartphone   I must a few times disable BT connection on radio  or phone and it works for the next moment  ...

tazzharm

Casual Listener

306 Views

1 replies

0 likes

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Meztlybayardo

I made me premium yesterday and today doesn't open my premium cuality

Casual Listener

I made me premium yesterday and today doesn't open my premium cuality

182 Views

0 replies

0 likes

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Playlist not downloading

I selected download option. It says downloading. I see my songs waiting for download. Nothing happens. I have already Uninstalled and reinstalled app. I have plenty of memory and space on phone. Does the pc version of Spotify first have to do somethi...

Newbie

I selected download option. It says downloading. I see my songs waiting for download. Nothing happens. I have already Uninstalled and reinstalled app. I have plenty of memory and space on phone. Does...

Joe

Community Legend

239 Views

1 replies

0 likes

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  • 1 replies
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This album can't play

Why I can't play this album?

Newbie

Why I can't play this album?

Jacob

Community Legend

258 Views

1 replies

0 likes

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  • 1 replies
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Superuser Contribution Downloaded Music Won't Play

Hi! I downloaded a playlist I made and some songs won't play on offline mode. I tried re-downloading the playlist over and over but they still won't play. They work perfectly fine online, though. Thank you.

Visitor

Hi!   I downloaded a playlist I made and some songs won't play on offline mode. I tried re-downloading the playlist over and over but they still won't play. They work perfectly fine ...

Pgrist47

Newbie

593 Views

3 replies

0 likes

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App becomes unusable after trying too download multiple podcasts.

Samsung galaxy s7 ive recreated this twice now. Ive done a clean install twice, then the app works completely fine im even able too download all my songs. But after about a minute of downloading podcasts the app crashes.

Newbie

Samsung galaxy s7 ive recreated this twice now. Ive done a clean install twice, then the app works completely fine im even able too download all my songs. But after about a minute of downloading podc...

199 Views

0 replies

0 likes

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Android phone randomly takes over stream

Sometimes when I'm listening to music it stops and then says "Playing on Samsung Galaxy S7". The thing is, neither my wife nor I even opened Spotify. This has happened while I'm at work listening to music and she is sleeping, then woken up by angry m...

Music Fan

Sometimes when I'm listening to music it stops and then says "Playing on Samsung Galaxy S7". The thing is, neither my wife nor I even opened Spotify. This has happened while I'm at work listening to ...

EarlPurple

Roadie

465 Views

2 replies

0 likes

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Android did not pick up playlist change automatically

The one "connect" feature I DO expect is that, when I modify a playlist that my Android has downloaded, it picks up this playlist change instantly and downloads any tracks it needs to.My CurrentWeekly playlist is changed every Monday night with new s...

Roadie

The one "connect" feature I DO expect is that, when I modify a playlist that my Android has downloaded, it picks up this playlist change instantly and downloads any tracks it needs to. My CurrentWee...

239 Views

0 replies

0 likes

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I dont have primium but keep getting charged

I had premium, then got rid of it and still 5 months later being charged.I don't have a 2nd account so it's not a fee from thatI don't get a bill sent to my email about the charges.I need help

Newbie

I had premium, then got rid of it and still 5 months later being charged. I don't have a 2nd account so it's not a fee from that I don't get a bill sent to my email about the charges. I need...

Jacob

Community Legend

241 Views

1 replies

0 likes

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Solved!! Downloading a playlist

When you download a playlist, does it take space on your mobile device ?

Newbie

When you download a playlist, does it take space on your mobile device ?

Jaxx86

Music Fan

422 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes