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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Android

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Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • AFCM6456
  • Casual Listener
  • 39608 Views
  • 65 replies
  • 25 likes
  • 39608 Views
  • 65 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 876234 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 876234 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 26048 Views
  • 4 replies
  • 0 likes
  • 26048 Views
  • 4 replies
  • 0 likes

Lockscreen problem

Hello, I got huawei p8 max. And lockscreen doesn't work on my phone. When I lock the phone and press the button again nothing seems on lockscreen . And I did go to settings and allowed it to be displayed on the lockscreen but it just doesn't work. Wh...

  • Casual Listener
  • Hello, I got huawei p8 max. And lockscreen doesn't work on my phone. When I lock the phone and press the button again nothing seems on lockscreen . And I did go to settings and allowed it to be displ...
  • Kawaiipotato88
  • Casual Listener
  • 342 Views
  • 3 replies
  • 0 likes
  • 342 Views
  • 3 replies
  • 0 likes

Saved on sd but thinks its on internal

So my Spotify downloads the tracks to my sd card.Android shows that the data is stored on my sd card when i look in the storage settings. But the data is withdrawn front my internal 32 gb.I've done the usual thing like resetting, extreme quality etc....

  • Casual Listener
  • So my Spotify downloads the tracks to my sd card. Android shows that the data is stored on my sd card when i look in the storage settings. But the data is withdrawn front my internal 32 gb. I've ...
  • derekos
  • Regular
  • 1375 Views
  • 6 replies
  • 0 likes
  • 1375 Views
  • 6 replies
  • 0 likes

Spotify on Android 5.1.1 can't stream to Android SmartTV

Hi allI have had a problem with the Spotify Smart TV app for about two months. Here is what I do:1) Power on my Android phone and my Android SmartTV2) Open Spotify app on the SmartTV3) Open Spotify app on the phone4) Select a song on my phone and sta...

  • Casual Listener
  • Hi all I have had a problem with the Spotify Smart TV app for about two months. Here is what I do: 1) Power on my Android phone and my Android SmartTV 2) Open Spotify app on the SmartTV 3) Open...
  • user-removed
  • Not applicable
  • 1636 Views
  • 6 replies
  • 0 likes
  • Android
    MIUI
    Philips
    SmarTV
    Spotify
    streaming to devices
  • 1636 Views
  • 6 replies
  • 0 likes

Epic collection...

Must delete songs? WTHeck, how can you have to much music, FROM A MUSIC APP? AA BIT OXYMORON, PLEASE HELP ME, OR DO I NEED TO GET ANOTHER APP, SUCH AS Rhapsody or Pandora please help

  • Casual Listener
  • Must delete songs? WTHeck, how can you have to much music, FROM A MUSIC APP? AA BIT OXYMORON, PLEASE HELP ME, OR DO I NEED TO GET ANOTHER APP, SUCH AS Rhapsody or Pandora please help
  • florisvaneck
  • Newbie
  • 1860 Views
  • 5 replies
  • 13 likes
  • 1860 Views
  • 5 replies
  • 13 likes

Blank Screen When Accessing Songs

So basically I turn my phone(galaxy s7 edge) on, open spotify, and navigate to the songs tab, and it shows up completely empty. If i try to navigate back to the your music section, it also shows up blank. So I need to close and restart the app someti...

  • Casual Listener
  • So basically I turn my phone(galaxy s7 edge) on, open spotify, and navigate to the songs tab, and it shows up completely empty. If i try to navigate back to the your music section, it also shows up b...
  • 187 Views
  • 0 replies
  • 0 likes
  • 187 Views
  • 0 replies
  • 0 likes

Install app abroad

Hello, I used Spotify Premium a lot during my vacation in Thailand. Now I broke my phone and bough a new one. Android Play Store does not allow me to install the spotify app. It says: This article is not available in you country. I live in Austria. I...

  • Newbie
  • Hello, I used Spotify Premium a lot during my vacation in Thailand. Now I broke my phone and bough a new one. Android Play Store does not allow me to install the spotify app. It says: This article is...
  • 233 Views
  • 0 replies
  • 0 likes
  • 233 Views
  • 0 replies
  • 0 likes

The app stops working entirely

I've been using the app for the last 10 days. It's only happened once. It's the most frustrating app I have ever used. I have a Samsung Galaxy Note 3, which is more than capable of running any app on the play store. So what happened was:1. Paused Spo...

  • Newbie
  • I've been using the app for the last 10 days. It's only happened once. It's the most frustrating app I have ever used. I have a Samsung Galaxy Note 3, which is more than capable of running any app on...
  • 251 Views
  • 0 replies
  • 0 likes
  • 251 Views
  • 0 replies
  • 0 likes

Spotify premium

I'm trying to renew my premium but it just keeps saying put in your card month. I put it in for example as 09/19 and its still not working.

  • Visitor
  • I'm trying to renew my premium but it just keeps saying put in your card month. I put it in for example as 09/19 and its still not working.
  • 162 Views
  • 0 replies
  • 0 likes
  • 162 Views
  • 0 replies
  • 0 likes

Bluetooth Noise and Sound Quality Issues on Android Marshmallow

I use Spotify almost exclusively on Android connected to Bluetooth and hear a lot of noise in the sound when music is playing. The audio system is very high quality and doesn't have any bluetooth noise from Apple devices or older Android versions, it...

  • Regular
  • I use Spotify almost exclusively on Android connected to Bluetooth and hear a lot of noise in the sound when music is playing.  The audio system is very high quality and doesn't have any bl...
  • peter1233
  • Regular
  • 3245 Views
  • 3 replies
  • 2 likes
  • 3245 Views
  • 3 replies
  • 2 likes

Singles section for all artists is not visible

When I go to any artist's page, I cannot see the Singles section; only Albums is there. I mostly listen to EDM, where the artists mostly release Singles, thus it's very difficult for me to find tracks by certain artist. I don't have this problem in S...

  • Newbie
  • When I go to any artist's page, I cannot see the Singles section; only Albums is there. I mostly listen to EDM, where the artists mostly release Singles, thus it's very difficult for me to find track...
  • 296 Views
  • 0 replies
  • 0 likes
  • 296 Views
  • 0 replies
  • 0 likes

No download

I always get this message when i want to download songs. I have wifi connection but the system tell to use mobile data. But i normaly download via wifi. Normally it works without problem.

  • Newbie
  • I always get this message when i want to download songs. I have wifi connection but the system tell to use mobile data. But i normaly download via wifi. Normally it works without problem.
  • 207 Views
  • 0 replies
  • 0 likes
  • 207 Views
  • 0 replies
  • 0 likes

Downloaded tracks not available anymore

Hi! I recently made the downlod of circa 300 - maybe more- musics and they were on my cellphone (Android) but now I don't have them (these tracks and others) available/downloaded to listen offline anymore. Everything that was green turned into gray. ...

  • Casual Listener
  • Hi! I recently made the downlod of circa 300 - maybe more- musics and they were on my cellphone (Android) but now I don't have them (these tracks and others) available/downloaded to listen offline an...
  • 791 Views
  • 0 replies
  • 0 likes
  • 791 Views
  • 0 replies
  • 0 likes

Musics unavailable offline after download

Hi! I recently made the downlod of circa 300 - maybe more- musics and they were on my cellphone (Android) but now I don't have them (these tracks and others) available/downloaded to listen offline anymore. Everything that was green turned into gray. ...

  • Casual Listener
  • Hi! I recently made the downlod of circa 300 - maybe more- musics and they were on my cellphone (Android) but now I don't have them (these tracks and others) available/downloaded to listen offline an...
  • 177 Views
  • 0 replies
  • 0 likes
  • 177 Views
  • 0 replies
  • 0 likes

thumbs down

Ok I'msure this is already here but where's the thumbs down for the app? Really, I can't believe It's Not there?!? the music that is coupled with one album in particular sucks. If I can't thumbs down i dont wanna listen

  • Newbie
  • Ok I'msure this is already here but where's the thumbs down for the app? Really, I can't believe It's Not there?!? the music that is coupled with one album in particular sucks. If I can't thumbs down...
  • 185 Views
  • 0 replies
  • 0 likes
  • Android
  • 185 Views
  • 0 replies
  • 0 likes

"Alle Titel abspielen" - Play all titles of a folder

Hallo!Es gab doch die Funktion, alle Lieder abspielen zu lassen, die in den Playlists eines Ordners sind. Ist die weg? Gibts eine brauchbare Alternative?Hey there!I am missing the function playing all titles from all playlists in a folder. Is it gone...

  • Casual Listener
  • Hallo! Es gab doch die Funktion, alle Lieder abspielen zu lassen, die in den Playlists eines Ordners sind. Ist die weg? Gibts eine brauchbare Alternative? Hey there! I am missing the function pl...
  • Tre4Ev
  • Newbie
  • 509 Views
  • 1 replies
  • 10 likes
  • 509 Views
  • 1 replies
  • 10 likes

Spotify uses GB of space on phone HD even when saving songs to SD card

Hi all,I have Spotify configured to save all my saved music to a mounted 64GB SD card, which is working fine, but even with music being stored elsewhere the app's Data itself is still taking up 3.5GB of space on my phone's 16GB hard drive. Is that in...

  • Casual Listener
  • Hi all, I have Spotify configured to save all my saved music to a mounted 64GB SD card, which is working fine, but even with music being stored elsewhere the app's Data itself is still taking up 3.5...
  • atoy3731
  • Casual Listener
  • 945 Views
  • 3 replies
  • 0 likes
  • 945 Views
  • 3 replies
  • 0 likes

Cant turn off shuffle mode on my samsung galaxy phone

Have clicked on the green shuffle icon whilst a song is playing and I keep getting asked to upgrade to premium,.....any ideas??? Thanks

  • Newbie
  • Have clicked on the green shuffle icon whilst a song is playing and I keep getting asked to upgrade to premium,.....any ideas??? Thanks
  • ErikG
  • Roadie
  • 281 Views
  • 1 replies
  • 0 likes
  • 281 Views
  • 1 replies
  • 0 likes

I do not reach my premium account

Dear All and Admin, I have two account on Spotify. One of my account thats premium. I lost my mobile phone. I got new one. But I do not remember my premium user name and password. On the other hand Still I am paying. What can I do?

  • Newbie
  • Dear All and Admin, I have two account on Spotify. One of my account thats premium. I lost my mobile phone. I got new one. But I do not remember my premium user name and password. On the other hand S...
  • 159 Views
  • 0 replies
  • 0 likes
  • 159 Views
  • 0 replies
  • 0 likes

Anmeldeproblem

Ich habe heute ein neues Handy bekommen das Samsung Galaxy s7edge und wollte mich bei Spotify anmelden ich habe mich nicht mit Facebook registriert sondern normal über die emailadresse und jetzt zeigt es an das ich mich nicht mit Facebook angemeldet ...

  • Newbie
  • Ich habe heute ein neues Handy bekommen das Samsung Galaxy s7edge und wollte mich bei Spotify anmelden ich habe mich nicht mit Facebook registriert sondern normal über die emailadresse und jetzt zeig...
  • StTropez
  • Newbie
  • 406 Views
  • 2 replies
  • 1 likes
  • 406 Views
  • 2 replies
  • 1 likes