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Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

Itsfisy

Newbie

375325 Views

541 replies

34 likes

Account
Free
  • 375325 Views
  • 541 replies
  • 34 likes

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

7518 Views

0 replies

7 likes

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  • 7 likes

subfolder

hi,can anyone tell me if it's possible to organise my playlists into sub folders at the moment I have 94 playlists but one of the ones I constantly update is towards the bottom if I get sub folders I can arrange into artists / genre etcthis is for an...

Casual Listener

hi, can anyone tell me if it's possible to organise my playlists into sub folders at the moment I have 94 playlists but one of the ones I constantly update is towards the bottom if I get sub folde...

ritchie2yk

Casual Listener

797 Views

2 replies

0 likes

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  • 2 replies
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Viewing friends/followers activity through spotify app?

Is it possible to view what friends and followers are listening to through the spotify app on Samsung S7?

Newbie

Is it possible to view what friends and followers are listening to through the spotify app on Samsung S7?

260 Views

0 replies

0 likes

  • 260 Views
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mobile app play next and search

Sometimes it is impossible to add a song to the "play next" due to poor internet connection eventhough the full play list is available in offline mode. To bypass this issue I have to turn off mobile data for my cellphone (also makes me unable to play...

Newbie

Sometimes it is impossible to add a song to the "play next" due to poor internet connection eventhough the full play list is available in offline mode. To bypass this issue I have to turn off mobile ...

310 Views

0 replies

0 likes

  • 310 Views
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Solved!! Songs won't play

When I'm using Spotify, there are certain songs that won't play. I don't mean the gray, unplayable ones either. I'm talking about ones that simply stay at zero. I've tried reinstalling it and this doesn't help. Anyone know how to fix this?

Newbie

When I'm using Spotify, there are certain songs that won't play. I don't mean the gray, unplayable ones either. I'm talking about ones that simply stay at zero. I've tried reinstalling it and this do...

Joe

Community Legend

359 Views

1 replies

0 likes

  • 359 Views
  • 1 replies
  • 0 likes

Why can't android users queue songs ?

It really bothers me that the only queue option for Android is "Add to up next", because when i queue i usually wan't to queue 3-4 songs. And with add to up next, each song i add erase one another. Please make queue option for Android.. Thanks

Newbie

It really bothers me that the only queue option for Android is "Add to up next", because when i queue i usually wan't to queue 3-4 songs. And with add to up next, each song i add erase one another. P...

CTS_AE

Regular

927 Views

3 replies

0 likes

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  • 3 replies
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Spotify freezing

Whenever listening to spotify it will intermittently freeze. I have to force close the app multiple times and it still doesn't always fix the problem. This is a serious problem when I'm running or listening to spotify for more than 5 minutes.

Newbie

Whenever listening to spotify it will intermittently freeze. I have to force close the app multiple times and it still doesn't always fix the problem. This is a serious problem when I'm running or li...

Jacob

Community Legend

530 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

Can't disable shuffle function

How can I disable the shuffle button in the android app? Shuffling is a nice feature for songs, but not for audio books...

Newbie

How can I disable the shuffle button in the android app? Shuffling is a nice feature for songs, but not for audio books...

Jacob

Community Legend

353 Views

1 replies

0 likes

  • 353 Views
  • 1 replies
  • 0 likes

I payed $1 for 3 months and its been 5 or 6 months

Hello, i payed for 3 months only one dollar and its been 5 or 6 months... Will it charge me because i used a gift card... Im not sure if this is a glitch but i also am sure that i dont want a $100 bill in my mailbox! Please help me resolve this probl...

Newbie

Hello, i payed for 3 months only one dollar and its been 5 or 6 months... Will it charge me because i used a gift card... Im not sure if this is a glitch but i also am sure that i dont want a $100 bi...

Robert_W

Community Legend

382 Views

2 replies

0 likes

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LG sh6 stuttering

HiI'm using spotify on my Moto g4 plus to stream to a LG sh6 soundbar and it is stuttering like crazy... This doesn't happen when I play the file locally. Help!

Newbie

Hi I'm using spotify on my Moto g4 plus to stream to a LG sh6 soundbar and it is stuttering like crazy... This doesn't happen when I play the file locally. Help!

Joe

Community Legend

340 Views

1 replies

0 likes

  • 340 Views
  • 1 replies
  • 0 likes

Specific advert freezes spotify

Hi. I am running Spotify on an android tv box (android 5.1.1). Everything is/has been running well apart from one problem that has just started occurring.Spotify freezes up whenever an advert from "weetabix" is posted.the "advert" window appears with...

Newbie

Hi. I am running Spotify on an android tv box (android 5.1.1). Everything is/has been running well apart from one problem that has just started occurring. Spotify freezes up whenever an advert from ...

260 Views

0 replies

1 likes

  • 260 Views
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Serious issue on Xperia Z5!

I am seriously sick of Spotify due to all problems after the last update on my Xperia Z5. Songs doesn't play when I hot play, I try to skip a song, nothing happens and the app itself is ridiculously slow. Sometimes it just shows a black screen for ag...

Casual Listener

I am seriously sick of Spotify due to all problems after the last update on my Xperia Z5. Songs doesn't play when I hot play, I try to skip a song, nothing happens and the app itself is ridiculously ...

333 Views

0 replies

0 likes

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Song menu not work

Hi to everyone! Im a premium member and i have a problem with my song menu.When i try to save or add a song into a playlist the menu go away and not work and the screen return to the album cover. Anyone can help me! Thanks for the reading! Rockon!

Casual Listener

Hi to everyone! Im a premium member and i have a problem with my song menu.When i try to save or add a song into a playlist the menu go away and not work and the screen return to the album cover. Any...

Jacob

Community Legend

937 Views

1 replies

2 likes

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  • 1 replies
  • 2 likes

Not receiving phone notifications when listening using earphones

I'm not receiving any of my phone notifications such as text messages, emails, or phone calls when I am listening to Spotify using my earphones. Is this supposed to happen?

Newbie

I'm not receiving any of my phone notifications such as text messages, emails, or phone calls when I am listening to Spotify using my earphones. Is this supposed to happen?

252 Views

0 replies

0 likes

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Solved!! Old Playlists lost. Playlists of other user shown. New made playlists deleted again.

Hey Guys,I hope someone can help. Expecially from spotify staff.First, Im using Spotify for almost 2 years and im pretty happy. It does not load sometimes and seems not to have any internet connection, but I am pretty sure you guys working on it.But ...

Regular

Hey Guys, I hope someone can help. Expecially from spotify staff. First, Im using Spotify for almost 2 years and im pretty happy. It does not load sometimes and seems not to have a...

Qoes

Regular

1021 Views

7 replies

0 likes

bug
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Samsung Smart T.V not showing Playlists.

So guys I need serious help.I have a Samsung Smart Hub T.V. and Spotify Premuim.For the last two weeks its not been showing my Playlists on the Spotify app on the T.V, it has always shown then up untill a few weeks ago. At first I thought it could ha...

Newbie

So guys I need serious help. I have a Samsung Smart Hub T.V. and Spotify Premuim. For the last two weeks its not been showing my Playlists on the Spotify app on the T.V, it has always shown then up...

maytefg

Newbie

975 Views

3 replies

0 likes

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  • 3 replies
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Sound distorted with Marshmallow

Hey guys,since there is still no solution on the part of Spotify I think it is time to Open a New thread to this issue in case the old one is set to "fixed".Many others faced the exact same Problem since updating from lollipop to Marshmallow. Even pe...

Casual Listener

Hey guys, since there is still no solution on the part of Spotify I think it is time to Open a New thread to this issue in case the old one is set to "fixed". Many others faced the exact same P...

Ayylmak

Casual Listener

1884 Views

5 replies

5 likes

Android 6.0
Android App
Sound Quality
  • 1884 Views
  • 5 replies
  • 5 likes

App deletes downloads everytime SD unmounts

My Android device (Moto G3) randomly unmounts the SD card - which I can live with since I just have to re-mount it.The problem is that Spotify gets all crazy: it auto-selects internal storage as download location and doesn't change back even when the...

Casual Listener

My Android device (Moto G3) randomly unmounts the SD card - which I can live with since I just have to re-mount it. The problem is that Spotify gets all crazy: it auto-selects internal storage as ...

danoliveira

Casual Listener

853 Views

6 replies

1 likes

  • 853 Views
  • 6 replies
  • 1 likes

Unable to play specific songs

Up until yesterday I was able to play any song I wanted on my tablet device. Did something change to their agreements or terms or did I accidentally do something to my account? Please help if possible. I have an Asus tablet.

Newbie

Up until yesterday  I was able to play any song I wanted on my tablet device. Did something change to their agreements or terms or did I accidentally do something to my account?    P...

osornios

Spotify Star

415 Views

1 replies

0 likes

  • 415 Views
  • 1 replies
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SHUFFLE Ive found your limits!

SHUFFLE is entirely broken or I've found the limits of how it works.I have set up a playlist of 2900 songs that I love playing. BUT I dont to listen to them in the order I added them. I want to listen to them all in a random order, and it never to re...

Regular

SHUFFLE is entirely broken or I've found the limits of how it works. I have set up a playlist of 2900 songs that I love playing. BUT I dont to listen to them in the order I added them. I want to lis...

Joe

Community Legend

2496 Views

1 replies

4 likes

  • 2496 Views
  • 1 replies
  • 4 likes

Superuser Contribution Offline music wont save to sd card

I have had spotify premium for a few years now. I recently bought a 16g sd card to save all my offline music to as my spotify data has taken up almost all my phones memory space. However on saving to sd card in my spotify settings which took a few ho...

Newbie

I have had spotify premium for a few years now. I recently bought a 16g sd card to save all my offline music to as my spotify data has taken up almost all my phones memory space. However on saving to...

Julian

Moderator

344 Views

1 replies

0 likes

  • 344 Views
  • 1 replies
  • 0 likes