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Please see below the most popular frequently asked questions.

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Android

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Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • jt120
  • Casual Listener
  • 42582 Views
  • 66 replies
  • 25 likes
  • 42582 Views
  • 66 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 878085 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 878085 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 26380 Views
  • 4 replies
  • 0 likes
  • 26380 Views
  • 4 replies
  • 0 likes

Syncing songs that are not in spotify library

Hi I've got a few songs in my local diles that don't want to sync with my phone app. Is it possible that Spotify is not accepting to sync songs that are not in their library?

  • Newbie
  • Hi I've got a few songs in my local diles that don't want to sync with my phone app. Is it possible that Spotify is not accepting to sync songs that are not in their library?
  • 192 Views
  • 0 replies
  • 0 likes
  • 192 Views
  • 0 replies
  • 0 likes

Solved!! playing my playlist offline abroad

hi, i went to lanzarote last december and couldnt play my playlist offline. only way i could do it was to purchase wifi at hotel..very expensive. I am sure in the past i have been able to play my playlist without hotels wifi. i am a premium customer....

  • Casual Listener
  • hi, i went to lanzarote last december and  couldnt play my playlist offline. only way i could do it was to purchase wifi at hotel..very expensive. I am sure in the past i have been able to play ...
  • djstorm10
  • Regular
  • 1909 Views
  • 5 replies
  • 0 likes
  • 1909 Views
  • 5 replies
  • 0 likes

Queue to next or last

I'm not sure if it is a design problem or a problem with the way I am using Spotify...But I am somewhat old-fashioned and typically like to listen to albums beginning to end, for the sake of clarity let's say Pink Floyd, Dark Side of the Moon. From t...

  • Newbie
  • I'm not sure if it is a design problem or a problem with the way I am using Spotify...But I am somewhat old-fashioned and typically like to listen to albums beginning to end, for the sake of clarity ...
  • 137 Views
  • 0 replies
  • 0 likes
  • 137 Views
  • 0 replies
  • 0 likes

spotify makes my phone shut off

So spotify keeps making my phone shut off and not turn on for a couple minutes !its very stressful and i dont know what to do, i tried deleting and downloading again but that doesnt work and my phone has noooo problems when i dont have spotify on it.

  • Newbie
  • So spotify keeps making my phone shut off and not turn on for a couple minutes ! its very stressful and i dont know what to do, i tried deleting and downloading again but that doesnt work and my pho...
  • 280 Views
  • 0 replies
  • 0 likes
  • 280 Views
  • 0 replies
  • 0 likes

Playlist Shuffle Error

When I sort my starred playlist of about 1000 songs by Artist and press shuffle play, only the first few artists will play no matter how many times I shuffle.

  • Casual Listener
  • When I sort my starred playlist of about 1000 songs by Artist and press shuffle play, only the first few artists will play no matter how many times I shuffle.
  • Spencer_Jones
  • Casual Listener
  • 380 Views
  • 1 replies
  • 2 likes
  • 380 Views
  • 1 replies
  • 2 likes

Reaping songs on other devices

THIS IS A PROBLEM WITH THE SETTING TO REPEAT SONGS ON OTHER DEVICES I have Spotify premium and recently downloaded the newest version and I realized that I couldn't repeat a song when it was playing on a different device suck as a speaker or just ano...

  • Newbie
  • THIS IS A PROBLEM WITH THE SETTING TO REPEAT SONGS ON OTHER DEVICES   I have Spotify premium and recently downloaded the newest version and I realized that I couldn't repeat a song when it was...
  • 421 Views
  • 0 replies
  • 0 likes
  • music
    Repeating
    songs
  • 421 Views
  • 0 replies
  • 0 likes

Tab at bottom shows wrong track

I've encountered a bug in the Spotify mobile app for Android in which the tab at the bottom of the app stops updating when new songs play, leaving it to display whatever song was playing when the glitch occured. This bug has occured several times a d...

  • Roadie
  • I've encountered a bug in the Spotify mobile app for Android in which the tab at the bottom of the app stops updating when new songs play, leaving it to display whatever song was playing when the gli...
  • Olly-s
  • Newbie
  • 1029 Views
  • 4 replies
  • 0 likes
  • 1029 Views
  • 4 replies
  • 0 likes

Devices (Sonos) visible but greyed out

I have two Sonos speakers which havebeen playing via Spotify perfectly until recently. Both speakers are visible, but greyed out and can't be selected. The same speakers are visible and work fine on my wife's phone. Any ideas? Many thanks.

  • Newbie
  • I have two Sonos speakers which have been playing via Spotify perfectly until recently. Both speakers are visible, but greyed out and can't be selected. The same speakers are visible and work fine o...
  • Zoddy
  • Casual Listener
  • 4034 Views
  • 2 replies
  • 0 likes
  • 4034 Views
  • 2 replies
  • 0 likes

"See All Songs" function has disappeared

Has anybody else experienced this? It means that I can't shuffle through my entire playlist folder or locate individual songs without going into each playlist.It also means that I can't work my way through my playlists by song title.Help!

  • Newbie
  • Has anybody else experienced this? It means that I can't shuffle through my entire playlist folder or locate individual songs without going into each playlist. It also means that I can't work my w...
  • gruftify
  • Casual Listener
  • 530 Views
  • 5 replies
  • 9 likes
  • 530 Views
  • 5 replies
  • 9 likes

Receiver with wrong account matched

Hello, i have a big problem. I have a Denon X6200W. Last year my son was on visit.He has a spotify premium account. logged in my wlan and matched my receiver with his account.Now he can remote play music from another country on my receiver. We can no...

  • Newbie
  • Hello, i have a big problem. I have a Denon X6200W. Last year my son was on visit. He has a spotify premium account. logged in my wlan and matched my receiver with his account. Now he can remote pl...
  • 153 Views
  • 0 replies
  • 0 likes
  • 153 Views
  • 0 replies
  • 0 likes

Daily Mix

I love The Daily Mix, but i want to know why you delete Mixes i play a lot! I had 6 mixes, now i have 3! I played mixes 5&6 everyday, now u deleted them! WHY???

  • Roadie
  • I love The Daily Mix, but i want to know why you delete Mixes i play a lot! I had 6 mixes, now i have 3! I played mixes 5&6 everyday, now u deleted them! WHY???
  • 258 Views
  • 0 replies
  • 0 likes
  • 258 Views
  • 0 replies
  • 0 likes

Superuser Contribution Can't download songs

Hey there, i'm a premium user and why i cannot download songs? I already press the toggle for "download using cellular" on and it still doesn't work?

  • Casual Listener
  • Hey there, i'm a premium user and why i cannot download songs? I already press the toggle for "download using cellular" on and it still doesn't work?
  • alifshafix
  • Casual Listener
  • 364 Views
  • 2 replies
  • 0 likes
  • 364 Views
  • 2 replies
  • 0 likes

The new autoplay feature should have been off by default

As from version 7.2.0 something, spotify on android suddenly started to play random songs when reaching the end of a playlist. After looking around I found a new setting named "autoplay" which was On by default. Even though I respect that some people...

  • Roadie
  • As from version 7.2.0 something, spotify on android suddenly started to play random songs when reaching the end of a playlist. After looking around I found a new setting named "autoplay" which was On...
  • DannyKoel
  • Regular
  • 713 Views
  • 4 replies
  • 4 likes
  • 713 Views
  • 4 replies
  • 4 likes

Solved!! track no more available

So a few days ago I've listened to "physical shock" album from xen, eaz and liba. Since today those tracks from the album are no more available. I have already restarted my Android smartphone and reinstalled the app. Before restarted it, I deleted al...

  • Newbie
  • So a few days ago I've listened to "physical shock" album from xen, eaz and liba. Since today those tracks from the album are no more available. I have already restarted my Android smartphone and rei...
  • MattSuda
  • Spotify Star
  • 389 Views
  • 1 replies
  • 1 likes
  • 389 Views
  • 1 replies
  • 1 likes

Someone help !!

So I have had spotify for a over a year now problem but the last 2-3 days I cannot log in. I use the same password and username but it says wrong password so I got reset my password and it let's me in for a couple hours till the same thing happens ag...

  • Newbie
  • So I have had spotify for a over a year now problem but the last 2-3 days I cannot log in. I use the same password and username but it says wrong password so I got reset my password and it let's me i...
  • MattSuda
  • Spotify Star
  • 210 Views
  • 1 replies
  • 0 likes
  • 210 Views
  • 1 replies
  • 0 likes

Change track in car sony z5 compact

Cant change song in my car when listening to spotify. If i connect a iphone it works to change with the car. Just volume that works, please help.

  • Newbie
  • Cant change song in my car when listening to spotify. If i connect a iphone it works to change with the car. Just volume that works, please help.
  • 207 Views
  • 0 replies
  • 0 likes
  • 207 Views
  • 0 replies
  • 0 likes

Liking songs on lock screan

I just upgraded to premium. For the past several days I have been listing to my daily mix, and liking songs with the heart on my lock screen. Over this time I "liked" a good deal of songs, only to find that the ones liked when the screen was locked a...

  • Newbie
  • I just upgraded to premium. For the past several days I have been listing to my daily mix, and liking songs with the heart on my lock screen. Over this time I "liked" a good deal of songs, only to fi...
  • 361 Views
  • 0 replies
  • 0 likes
  • 361 Views
  • 0 replies
  • 0 likes

Delete my facebook.

Hi , i delete my facebook profile , and create a new spotify profile , but i want my playlists and premium back , how it works if it's works?

  • Newbie
  • Hi , i delete my facebook profile , and create a new spotify profile , but i want my playlists and premium back , how it works if it's works?
  • Maxim
  • Spotify Star
  • 242 Views
  • 1 replies
  • 0 likes
  • 242 Views
  • 1 replies
  • 0 likes

Emui 5.0

I had just updated my huawei mate 8 system to emui 5. The spotify controls is dissapear from the lock screen and also the smart cover screen. Anyone had the same issue that I have?

  • Newbie
  • I had just updated my huawei mate 8 system to emui 5. The spotify controls is dissapear from the lock screen and also the smart cover screen. Anyone had the same issue that I have?
  • Matt75013
  • Newbie
  • 849 Views
  • 2 replies
  • 2 likes
  • 849 Views
  • 2 replies
  • 2 likes