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Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

Itsfisy

Newbie

377578 Views

541 replies

34 likes

Account
Free
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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

7676 Views

0 replies

7 likes

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Song menu not work

Hi to everyone! Im a premium member and i have a problem with my song menu.When i try to save or add a song into a playlist the menu go away and not work and the screen return to the album cover. Anyone can help me! Thanks for the reading! Rockon!

Casual Listener

Hi to everyone! Im a premium member and i have a problem with my song menu.When i try to save or add a song into a playlist the menu go away and not work and the screen return to the album cover. Any...

Jacob

Community Legend

946 Views

1 replies

2 likes

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  • 1 replies
  • 2 likes

Not receiving phone notifications when listening using earphones

I'm not receiving any of my phone notifications such as text messages, emails, or phone calls when I am listening to Spotify using my earphones. Is this supposed to happen?

Newbie

I'm not receiving any of my phone notifications such as text messages, emails, or phone calls when I am listening to Spotify using my earphones. Is this supposed to happen?

255 Views

0 replies

0 likes

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Solved!! Old Playlists lost. Playlists of other user shown. New made playlists deleted again.

Hey Guys,I hope someone can help. Expecially from spotify staff.First, Im using Spotify for almost 2 years and im pretty happy. It does not load sometimes and seems not to have any internet connection, but I am pretty sure you guys working on it.But ...

Regular

Hey Guys, I hope someone can help. Expecially from spotify staff. First, Im using Spotify for almost 2 years and im pretty happy. It does not load sometimes and seems not to have a...

Qoes

Regular

1024 Views

7 replies

0 likes

bug
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Samsung Smart T.V not showing Playlists.

So guys I need serious help.I have a Samsung Smart Hub T.V. and Spotify Premuim.For the last two weeks its not been showing my Playlists on the Spotify app on the T.V, it has always shown then up untill a few weeks ago. At first I thought it could ha...

Newbie

So guys I need serious help. I have a Samsung Smart Hub T.V. and Spotify Premuim. For the last two weeks its not been showing my Playlists on the Spotify app on the T.V, it has always shown then up...

maytefg

Newbie

986 Views

3 replies

0 likes

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  • 3 replies
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Sound distorted with Marshmallow

Hey guys,since there is still no solution on the part of Spotify I think it is time to Open a New thread to this issue in case the old one is set to "fixed".Many others faced the exact same Problem since updating from lollipop to Marshmallow. Even pe...

Casual Listener

Hey guys, since there is still no solution on the part of Spotify I think it is time to Open a New thread to this issue in case the old one is set to "fixed". Many others faced the exact same P...

Ayylmak

Casual Listener

1889 Views

5 replies

5 likes

Android 6.0
Android App
Sound Quality
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  • 5 replies
  • 5 likes

App deletes downloads everytime SD unmounts

My Android device (Moto G3) randomly unmounts the SD card - which I can live with since I just have to re-mount it.The problem is that Spotify gets all crazy: it auto-selects internal storage as download location and doesn't change back even when the...

Casual Listener

My Android device (Moto G3) randomly unmounts the SD card - which I can live with since I just have to re-mount it. The problem is that Spotify gets all crazy: it auto-selects internal storage as ...

danoliveira

Casual Listener

860 Views

6 replies

1 likes

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  • 6 replies
  • 1 likes

Unable to play specific songs

Up until yesterday I was able to play any song I wanted on my tablet device. Did something change to their agreements or terms or did I accidentally do something to my account? Please help if possible. I have an Asus tablet.

Newbie

Up until yesterday  I was able to play any song I wanted on my tablet device. Did something change to their agreements or terms or did I accidentally do something to my account?    P...

osornios

Spotify Star

418 Views

1 replies

0 likes

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  • 1 replies
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SHUFFLE Ive found your limits!

SHUFFLE is entirely broken or I've found the limits of how it works.I have set up a playlist of 2900 songs that I love playing. BUT I dont to listen to them in the order I added them. I want to listen to them all in a random order, and it never to re...

Regular

SHUFFLE is entirely broken or I've found the limits of how it works. I have set up a playlist of 2900 songs that I love playing. BUT I dont to listen to them in the order I added them. I want to lis...

Joe

Community Legend

2508 Views

1 replies

4 likes

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Superuser Contribution Offline music wont save to sd card

I have had spotify premium for a few years now. I recently bought a 16g sd card to save all my offline music to as my spotify data has taken up almost all my phones memory space. However on saving to sd card in my spotify settings which took a few ho...

Newbie

I have had spotify premium for a few years now. I recently bought a 16g sd card to save all my offline music to as my spotify data has taken up almost all my phones memory space. However on saving to...

Julian

Moderator

346 Views

1 replies

0 likes

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  • 1 replies
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Spotify kendiliğinden kapanıyor

Merhaba. Premium aile üyeliğim var ama spotify kendiliğinden kapanıyor. En fazla 15-20 dk en az 1 dk sürüyor bu aralik. Uygulamayı kullanamıyorum. Hiçbir uyarı vs vermiyor ve yok oluyor birden.

Newbie

Merhaba. Premium aile üyeliğim var ama spotify kendiliğinden kapanıyor. En fazla 15-20 dk en az 1 dk sürüyor bu aralik. Uygulamayı kullanamıyorum. Hiçbir uyarı vs vermiyor ve yok oluyor birden.

567 Views

0 replies

0 likes

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Superuser Contribution Lockscreen + Android 7.0 = sh*t ?

Hi..I got a Honor 8 with Android 7.0, + Spotify Premium (all is well updated)Look screenshosts ... When i play music with spotify, it looks so **bleep**ty contrary to android music player ...Is there a way to fix this ?Above all, buttons hitbox is br...

Gig Goer

Hi.. I got a Honor 8 with Android 7.0, + Spotify Premium (all is well updated) Look screenshosts ... When i play music with spotify, it looks so **bleep**ty contrary to android music player ....

labelscollected

Community Legend

3475 Views

8 replies

1 likes

  • 3475 Views
  • 8 replies
  • 1 likes

Cierre Inesperado

Hola. La App Es.Sencillamemte Perfecta. Siendo Premium Escucho Casi Toda La Music Que Deseso. Lo Malo: Ultimamente Escuchando De Un Momento A Otro Se Cierra La App SOLA. Es Decir Debo Re-abrir La App Y Continuar La Reproduccion. No Se Llevo Como 8 Me...

Visitor

Hola. La App Es.Sencillamemte Perfecta. Siendo Premium Escucho Casi Toda La Music Que Deseso. Lo Malo: Ultimamente Escuchando De Un Momento A Otro Se Cierra La App SOLA. Es Decir Debo Re-abrir La App...

Luna_Rota

Casual Listener

2013 Views

5 replies

0 likes

Cierre
Reinicio
stop
  • 2013 Views
  • 5 replies
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Downloading the app

Hi! How do I download the app? I'm Swedish and have a Swedish premium account but I'm currently in Thailand. Thanks!

Regular

Hi! How do I download the app? I'm Swedish and have a Swedish premium account but I'm currently in Thailand. Thanks!

Johan1978

Regular

743 Views

7 replies

0 likes

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Solved!! Volume is going down all the time when playing, only Spotify. Anyone know how to fix it?

I don't what is happening, the app is turning down the volume all the time when it is playing Spotify, it happens only with Spotify. How can I fix it?

Regular

I don't what is happening, the app is turning down the volume all the time when it is playing Spotify, it happens only with Spotify. How can I fix it?

Robert_W

Community Legend

2732 Views

6 replies

0 likes

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I am Premium user and yet only Shuffle is available

Hello,I am a Premium user and yet only Shuffle play is available through Android app. Shouldn't normal play be available for Premium as well?Thanks

Regular

Hello, I am a Premium user and yet only Shuffle play is available through Android app. Shouldn't normal play be available for Premium as well? Thanks

Reidkyle1

Newbie

378 Views

2 replies

0 likes

  • 378 Views
  • 2 replies
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Rewind function is disable

Hi,I cannot use rewind fuction, I mean if i want to shift song in the midle or by few sec/min, it does not work. It is new feature or bug ? Thank you Ondřej

Newbie

Hi, I cannot use rewind fuction, I mean if i want to shift song in the midle or by few sec/min, it does not work. It is new feature 😕 or bug 🙂 ? Thank you Ondřej

262 Views

0 replies

0 likes

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Hearing loss

I have spotify premium and hearing aids and a bluetooth device that streams my playlists directly from my android Galaxy phone into my hearing aids - wonderful - thought I would never hear music again. Trouble is I can't figure out how to do this and...

Newbie

I have spotify premium and hearing aids and a bluetooth device that streams my playlists directly from my android Galaxy phone into my hearing aids - wonderful - thought I would never hear music agai...

558 Views

0 replies

0 likes

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Syncing Local Files From my PC to my Phone

HeySo I've been having a problem syncing local files from my windows 7 laptop to my phone. The file will happily play on my PC but for some reason though the song file appears on my phone, it doesnt play the file.Is there anyway to fix this? and if s...

Newbie

Hey So I've been having a problem syncing local files from my windows 7 laptop to my phone. The file will happily play on my PC but for some reason though the song file appears on my phone, it doesn...

Joe

Community Legend

262 Views

1 replies

0 likes

  • 262 Views
  • 1 replies
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Solved!! Spotify Connect song selecting issues

Hello, currently I'm having an issue on my app that will not let me play songs in a specific playlist on my desktop through connect. Even if I move said songs into another playlist, the issue still occurs. But the thing is, it's only those songs, any...

Newbie

Hello, currently I'm having an issue on my app that will not let me play songs in a specific playlist on my desktop through connect.     Even if I move said songs into another playlist, ...

Joe

Community Legend

2112 Views

4 replies

0 likes

  • 2112 Views
  • 4 replies
  • 0 likes