Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help for your Android mobile or tablet
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
I talked to a representative and she was able to verify that my premium account was no longer activated as on January of this year but I was just charged yesterday?
I talked to a representative and she was able to verify that my premium account was no longer activated as on January of this year but I was just charged yesterday?
Community Legend
322 Views
1 replies
0 likes
Is this the correct behavior? If I restart my LG G5, the Spotify widget will be active without the app being open. After opening and closing the app, the widget becomes inactive. Slacker keeps their widget active all the time, even after shutting dow...
Is this the correct behavior? If I restart my LG G5, the Spotify widget will be active without the app being open. After opening and closing the app, the widget becomes inactive. ...
Community Legend
2854 Views
3 replies
1 likes
Hey, I have some issues with the Spotify app on my android device. I have deleted and redownload the app many times and cleared the data information. What happen is when I tap to run the app the screen turns black and goes back to the main home scree...
Hey, I have some issues with the Spotify app on my android device. I have deleted and redownload the app many times and cleared the data information. What happen is when I tap to run the app the scre...
184 Views
0 replies
0 likes
Ever since the new update I haven't been able to find the storage option to store music on my SD card
Ever since the new update I haven't been able to find the storage option to store music on my SD card
Newbie
235 Views
1 replies
1 likes
Tengo problemas al poner la dirección de el plan familiar, no se qué hacer llevo desde ayer intentando solucionar y no puedo.
Tengo problemas al poner la dirección de el plan familiar, no se qué hacer llevo desde ayer intentando solucionar y no puedo.
Roadie
305 Views
1 replies
0 likes
Hi.This problem has been bugging me the last time nowadays. I'm using offline-mode for this phone which is for the car. The problem is my playlist get "UN-Synced" everytime my phone reboots so i have to re-download every playlist again and again... I...
Hi. This problem has been bugging me the last time nowadays. I'm using offline-mode for this phone which is for the car. The problem is my playlist get "UN-Synced" everytime my phone reboots so i ha...
Roadie
386 Views
1 replies
0 likes
So I use the Spotify app on a daily basis from my phone, and a certain issue has come to m attention that seems like a major design flaw: there is no way that I can see to play one individual song.When in the "Search" tab, locating the desired song u...
So I use the Spotify app on a daily basis from my phone, and a certain issue has come to m attention that seems like a major design flaw: there is no way that I can see to play one individual song. ...
Casual Listener
1929 Views
2 replies
0 likes
So, i have my downloads and all but then, at an apparently random moment some downloads get deleted and i just have to download them again. It pisses me off cause I don't have internet all the time and i have to use data traffic to listen to my music...
So, i have my downloads and all but then, at an apparently random moment some downloads get deleted and i just have to download them again. It pisses me off cause I don't have internet all the time a...
Roadie
348 Views
1 replies
0 likes
Luego de actualizar a la última versión me llevo una sorpresa muy grande al ver que la música que habia descargado ya no esta descargada !! Ayuda!!
Luego de actualizar a la última versión me llevo una sorpresa muy grande al ver que la música que habia descargado ya no esta descargada !! Ayuda!!
Roadie
361 Views
1 replies
0 likes
Hello, since the latest Spotify update, which was about a day ago I believe, basic things like changing the name of my playlists, sharing, deleting from the playlist and add to "up next" no longer work.While the options pop up, once I click on one of...
Hello, since the latest Spotify update, which was about a day ago I believe, basic things like changing the name of my playlists, sharing, deleting from the playlist and add to "up next" no longer wo...
Newbie
692 Views
5 replies
1 likes
Hey Everybody,I have an issue/ idea? I was wondering how or if it can be done when you download your music to your phone or laptop/desktop that we have acentral storage location to be able to play our music across our devices. Example I have my lapto...
Hey Everybody, I have an issue/ idea? I was wondering how or if it can be done when you download your music to your phone or laptop/desktop that we have acentral storage location to be able to play ...
Community Legend
310 Views
1 replies
0 likes
No Android e no Computador (Musicas e Albums não estão disponiveis. Se estiver A Musica No computador Pode importa-lo) Acontece isso direto , Já Reinstalei e Instalei .Apaguei Cache e contactei o suporte e nada .Alguém conseguiu resolver o Problema ?...
No Android e no Computador (Musicas e Albums não estão disponiveis. Se estiver A Musica No computador Pode importa-lo) Acontece isso direto , Já Reinstalei e Instalei .Apaguei Cache e contactei o sup...
351 Views
0 replies
0 likes
Hi! I have Spotify with a premium subscription. Since some time the Search feature doesn't work any more.. whatever name i enter Spotify doesn't show any answer and writes "oops something went wrong". I searched into the options, emptied the cache, r...
Hi! I have Spotify with a premium subscription. Since some time the Search feature doesn't work any more.. whatever name i enter Spotify doesn't show any answer and writes "oops something went wrong"...
Community Legend
7689 Views
3 replies
0 likes
I've just Playlist offline at my smartphone. But I've to do a new Google account and now I'm not allowed to get my Playlist offline because they say it's already offline at 3 devices. But I'm using the same smartphone since years. But had trouble wit...
I've just Playlist offline at my smartphone. But I've to do a new Google account and now I'm not allowed to get my Playlist offline because they say it's already offline at 3 devices. But I'm using t...
Community Legend
305 Views
1 replies
0 likes
I´ve tried to move my music to the SD card but I don´t even have the option for storage. I´ve uninstalled it several times (3 or more) and deleted cache but it´s the same. My SD card has a 58.21 GB capacity and my internal storage has only 11.57 GB (...
I´ve tried to move my music to the SD card but I don´t even have the option for storage. I´ve uninstalled it several times (3 or more) and deleted cache but it´s the same. My SD card has a 58.2...
Community Legend
485 Views
4 replies
0 likes
Hey guys. First of all I'm sorry for the long winded explanation but I'm going to try and explain fully what my problem is. I am having an issue with the volume levels in Spotify on my Sony Xperia Z5 Premium running Android 7.0. I had an Android syst...
Hey guys. First of all I'm sorry for the long winded explanation but I'm going to try and explain fully what my problem is. I am having an issue with the volume levels in Spotify on my Sony ...
Regular
1551 Views
2 replies
0 likes
I have signed out of all accounts, and manually disconnected my two old iPhones that were listed under devices.When I'm listening on my new android phone it constantly tries to switch back to iPhone.Why?????? I'm in a rage spiral - please help!
I have signed out of all accounts, and manually disconnected my two old iPhones that were listed under devices. When I'm listening on my new android phone it constantly tries to switch back to iPhon...
184 Views
0 replies
0 likes
Hi all, I've read in another thread that apparently the 30 second startup can be relieved by moving the Spotify APP itself to SD card. But my phone does not give me this possibility. I am saving data to SD, but the "move to SD card" button in Apps se...
Hi all, I've read in another thread that apparently the 30 second startup can be relieved by moving the Spotify APP itself to SD card. But my phone does not give me this possibility. I am sa...
Community Legend
470 Views
2 replies
0 likes
My offline music keeps getting removed after spotify updates. It happened randomly before, but recently it was specific to the update. I noticed that the "allowed offline device" was filled with my android phone at a week apart or so (perfectly match...
...his issue seems close to this other one https://community.spotify.com/t5/forums/v3_1/forumtopicpage/board-id/spotifyandroid/page/1/thread-id/59595, I don't think it's the same.
Gig Goer
686 Views
3 replies
0 likes
