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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

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Solved!! can't add new song to playlist on Android app

HiSince last update, I can't add a new song to a playlist.I'm listening to a song, I click on the three dots and then add to playlist but then the "pop-up" just disappear without doing anything else.Thanks in advance for your inputs.

Casual Listener

Hi Since last update, I can't add a new song to a playlist. I'm listening to a song, I click on the three dots and then add to playlist but then the "pop-up" just disappear without doing anything e...

Joe

Community Legend

802 Views

3 replies

1 likes

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Songs won't play

I love Spotify, but for the past few weeks have found the app very unstable on my Windows phone. I've had to uninstall/reinstall several times in the last few weeks to get the thing to work offline. Reinstalled again today and songs that are download...

Casual Listener

I love Spotify, but for the past few weeks have found the app very unstable on my Windows phone. I've had to uninstall/reinstall several times in the last few weeks to get the thing to work offline. ...

Joe

Community Legend

262 Views

1 replies

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Solved!! Android Auto Issue

When clicking the hamburger menu, then my music, then I click on My Playlists, it is as if the app just crashes and then goes back to the screen that shows what song is playing. There is no way for me to access my playlists from the Spotify app on An...

Newbie

When clicking the hamburger menu, then my music, then I click on My Playlists, it is as if the app just crashes and then goes back to the screen that shows what song is playing. There is no way for m...

Jonchanzw

Casual Listener

1059 Views

4 replies

3 likes

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Solved!! cannot play offline

I had a subscription because the speakers in my car were shot and I would play Spotify in my car. I don't use that car anymore, so I cancelled my subscription. I cannot get spotify to play on my HTC Desire Eye phone. I figure that there is some setti...

Music Fan

I had a subscription because the speakers in my car were shot and I would play Spotify in my car.  I don't use that car anymore, so I cancelled my subscription.  I cannot get spotify to pla...

Joe

Community Legend

457 Views

3 replies

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Pra que Premium se as musicas ficam indisponiveis offline?

Tenho spotify Premium a mais ou menos 3 meses e frequentemente me deparei com o problema das músicas ficarem indisponíveis quando fico offline. Mesmo o pagamento mensal do serviço estando em dia, as musicas simplesmente desaparecem quando desligo o w...

Newbie

Tenho spotify Premium a mais ou menos 3 meses e frequentemente me deparei com o problema das músicas ficarem indisponíveis quando fico offline. Mesmo o pagamento mensal do serviço estando em dia, as ...

Alegregosjp

Newbie

1196 Views

2 replies

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Control de Volumen

Saludos, Ocurre Ocasionalmente, voy a realizar un cambio en el volumen y no es posible, queda estático; no se puede subir no bajar. Se Normaliza al Reiniciar la App. ¿Algún Comentario? Gracias!!

Newbie

Saludos,   Ocurre Ocasionalmente, voy a realizar un cambio en el volumen y no es posible, queda estático; no se puede subir no bajar. Se Normaliza al Reiniciar la App. ¿Algún Comentario? &nbs...

822 Views

0 replies

1 likes

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When will it end?

Okay I just downloaded Spotify and started an account and automatically gave me A 7 day free trial for the premium service, I didn't think anything of it but then I saw another pop-up where it offered me a 30-day free trial and obviously 30>7. so I a...

Casual Listener

Okay I just downloaded Spotify and started an account and automatically gave me A 7 day free trial for the premium service, I didn't think anything of it but then I saw another pop-up where it offere...

Dread_Mafia209

Casual Listener

340 Views

2 replies

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Spotify hangs on start and takes forever to load

Hi, I'm frustrated and at my wits end. I'm so desperate I'm starting a thread. [Spotify] Search the Community[Me] I gave up after scrolling ten nonsense pages in all kinds of languages I don't speak. [Spotify] Basic troubleshooting[Spotify] If your d...

Newbie

Hi,   I'm frustrated and at my wits end. I'm so desperate I'm starting a thread.   [Spotify] Search the Community [Me] I gave up after scrolling ten nonsense pages in all kinds of lang...

moe30

Casual Listener

8170 Views

2 replies

12 likes

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Solved!! Dónde se descarga mi música?

Buenos días! Necesito si me puede informar dónde se guardan mis canciones en Samsung J7, he intentado hacerlo como he leído por ahí (adjunto captura de pantalla) pero no me sale nada.

Casual Listener

Buenos días! Necesito si me puede informar dónde se guardan mis canciones en Samsung J7, he intentado hacerlo como he leído por ahí (adjunto captura de pantalla) pero no me sale nada.

lorenaguillier

Regular

3753 Views

8 replies

0 likes

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Downloads gone

After updating to the latest version of spotify a couple of days ago all my saved and downloaded songs were gone. Almost 2000 songs and playlists poof... I had to download everything again. Is it possible gor this to be due to the Update?? The mass s...

Casual Listener

After updating to the latest version of spotify a couple of days ago all my saved and downloaded songs were gone. Almost 2000 songs and playlists poof... I had to download everything again. Is it pos...

Agusdw

Casual Listener

4293 Views

9 replies

2 likes

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Playing Daily Mix

So my daily mix wont play, Im pressing the play button and it reacts but no music starts.I got internet as this only affects 2-4 mix' a time.Any idea?Thanks in advance

Casual Listener

So my daily mix wont play, Im pressing the play button and it reacts but no music starts. I got internet as this only affects 2-4 mix' a time. Any idea? Thanks in advance

227 Views

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Sin Conexion a Internet

Desde la ultima actualizacion no puedo utilizar el spotify.Me indica que no tengo conexion a internet cuando la tengo. Ni siquiera me deja iniciar sesion ahora.Borre los datos, desinstale la aplicacion y la volvi a instalar y nada.Tengo una cuenta pr...

Newbie

Desde la ultima actualizacion no puedo utilizar el spotify. Me indica que no tengo conexion a internet cuando la tengo. Ni siquiera me deja iniciar sesion ahora. Borre los datos, desinstale la apli...

862 Views

0 replies

6 likes

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si cancellano tutti i download su memoria sd

Buongiorno, ho un problema con i download su Android.Se attivo l'archiviazione su memoria SD, ogni volta che spengo il cellulare perdo tutta la music scaricata.Non riesco a trovare risposte a questo problemaGrazie a chi mi aiuta Carlo

Newbie

Buongiorno, ho un problema con i download su Android. Se attivo l'archiviazione su memoria SD, ogni volta che spengo il cellulare perdo tutta la music scaricata. Non riesco a trovare risposte a que...

331 Views

0 replies

0 likes

Memoria SD
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Songs RE DOWNLOADING!

I've searched and found this happens since 2013 or so...**bleep**ing unveliebable. Every time I open spotify on my cell phone some songs apperantly get deleted somehow and then have to be redownloaded. This happens almost every single day. One day I ...

Regular

I've searched and found this happens since 2013 or so... **bleep**ing unveliebable. Every time I open spotify on my cell phone some songs apperantly get deleted somehow and then have to be redownloa...

woodandrew90

Roadie

519 Views

2 replies

1 likes

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Spotify startup agony on Android

Hi there, my Spotify regularly stops responding during startup. I see the circle rotating and oops messages when switching between main sections like Home, Browse, Search. This agony takes tens of seconds, but often several annoying minutes. It consu...

Casual Listener

Hi there, my Spotify regularly stops responding during startup. I see the circle rotating and oops messages when switching between main sections like Home, Browse, Search. This agony takes tens of se...

woodandrew90

Roadie

447 Views

1 replies

0 likes

Premium
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Superuser Contribution [Android][Playlists] Make Android Auto great again

Dear community,since a while I recognized that the content of playlists are no longer displayed using Android Auto. I'm using an Samsung Galaxy S6 with Android 6.0.1.I'm very sure that it worked in the past but after an update it is not working any l...

Music Fan

Dear community, since a while I recognized that the content of playlists are no longer displayed using Android Auto. I'm using an Samsung Galaxy S6 with Android 6.0.1. I'm very sure that it wo...

rayyong825

Casual Listener

1039 Views

4 replies

2 likes

Android
Playlists
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Music started playing on phone whilst listening on Desktop

Very weird issue - music that was being listening to on the desktop computer suddenly started playing on my phone while the music on the desktop stopped playing through no involvement of mine. Was in the Spotify Desktop app and the Phone was Locked. ...

Newbie

Very weird issue - music that was being listening to on the desktop computer suddenly started playing on my phone while the music on the desktop stopped playing through no involvement of mine. Was in...

357 Views

0 replies

1 likes

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Cannot log in to mobile app

So Im trying to log into the mobile app and am unable to. Ive been signed in on this phone for a long time, and have never had a facebook account connected. Or even had a facebook account. But the app wont let me sign in without connecting one. So i ...

Newbie

So Im trying to log into the mobile app and am unable to. Ive been signed in on this phone for a long time, and have never had a facebook account connected. Or even had a facebook account. But the ap...

Joe

Community Legend

310 Views

1 replies

0 likes

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ZTE V6 Max no descarga las canciones de Spotify a mi celular

ZTE V6 Max; es incompatible con Spotify Premium? Ya he intentado guardar las canciones en la memoria interna y en la micro sd card, pero despues de haber sido descargadas, desaparecen de las listas de reproduccion. No puedo disfrutar de Spotify sin c...

Newbie

ZTE V6 Max; es incompatible con Spotify Premium? Ya he intentado guardar las canciones en la memoria interna y en la micro sd card, pero despues de haber sido descargadas, desaparecen de las listas d...

241 Views

0 replies

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improve offline quality

hi,i'd like to improve the quality of my offline songs...my question is, if i change download quality from 96kbits to 320kbits will all already on sd-card existing offline songs also improve automaticaly quality to 320kbits? or only future downloads....

Newbie

hi, i'd like to improve the quality of my offline songs... my question is, if i change download quality from 96kbits to 320kbits will all already on sd-card existing offline songs also improve auto...

Joe

Community Legend

514 Views

2 replies

0 likes

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