Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help for your Android mobile or tablet
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
Hey,I'm in cuba and I really can't log in to my android spotify app. The log in loads ages and nothing happen. I tried different tricks out of the internet. But it nothing helped. Any ideas?Thanks a lot- i miss my music!
Hey, I'm in cuba and I really can't log in to my android spotify app. The log in loads ages and nothing happen. I tried different tricks out of the internet. But it nothing helped. Any ideas? Thank...
Community Legend
11472 Views
8 replies
0 likes
Hello, ich hope, ich can explain my problem. I have an Android 6.0. I heard Spotify music over my Yamaha Amp. There is a Spotify Function and i can choose the Amp as an extern Device. Now i have the problem, that my app starts the amp by itself and t...
Hello, ich hope, ich can explain my problem. I have an Android 6.0. I heard Spotify music over my Yamaha Amp. There is a Spotify Function and i can choose the Amp as an extern Device.  ...
247 Views
0 replies
0 likes
I'm on Android and for some reason, Spotify displayed a message saying they're removing all my downloaded songs. I figured I'd just redownload them but the option to select my SD card as the storage destination is gone. The entire storage tab isn't p...
I'm on Android and for some reason, Spotify displayed a message saying they're removing all my downloaded songs. I figured I'd just redownload them but the option to select my SD card as the storage ...
Community Legend
449 Views
1 replies
0 likes
I've been getting random fluctuations in volume and pausing on android(I'm using a Samsung Galaxy Amp Prime) and it's getting ridiculous. It will go from being at normal volume to super quiet then back to normal like there's a gps giving directions. ...
I've been getting random fluctuations in volume and pausing on android(I'm using a Samsung Galaxy Amp Prime) and it's getting ridiculous. It will go from being at normal volume to super quiet then ba...
Roadie
1209 Views
3 replies
1 likes
Device: Asus Zenfone MaxMy phone has been complaining about low storage for a while, I found out that Spotify is using around 6GB. So I try changing the storage to SD card where I have 60 GB of free space, but the app only tells me it's moving the fi...
Device: Asus Zenfone Max My phone has been complaining about low storage for a while, I found out that Spotify is using around 6GB. So I try changing the storage to SD card where I have 60 GB of f...
328 Views
0 replies
0 likes
The notification pane doesn't show a notification icon for Spotify when it's playing, either when the app is open or when it's running in the background and playing music. Samsung Galaxy S6, version 7.2.0.1250 of Spotify on Android 6.0.1.
The notification pane doesn't show a notification icon for Spotify when it's playing, either when the app is open or when it's running in the background and playing music. Samsung Galaxy S6, ve...
Community Legend
375 Views
1 replies
0 likes
Hi, im using an Motorola Moto Z Play edition with Android 6.0.1 in wich i have Spotify Premium. I have installed the 7.2.0.1250 version of the app at the moment of writing this post. I have some playlist downloaded into my phone for playing in my car...
Hi, im using an Motorola Moto Z Play edition with Android 6.0.1 in wich i have Spotify Premium. I have installed the 7.2.0.1250 version of the app at the moment of writing this post. I have ...
Casual Listener
649 Views
2 replies
0 likes
I use spotify from multiple devices. But I never attempt to play it on two devices, etc. I bought a Google Home and I used to be able to say "Hey Google, play xyz album." It of course would start playing. But now when I ask it to play a song, it will...
I use spotify from multiple devices. But I never attempt to play it on two devices, etc. I bought a Google Home and I used to be able to say "Hey Google, play xyz album." It of course would start pla...
440 Views
0 replies
0 likes
Hey guys, why is in the newest Version of Spotify from the Play Store the Equalizer removed?
Hey guys, why is in the newest Version of Spotify from the Play Store the Equalizer removed?
Community Legend
852 Views
1 replies
0 likes
Overs the years, I've saved thousands of albums and songs from Spotify.All of a sudden, in the last two days, a huge chunk of albums and songs have, "unsaved". They're just no longer saved. I'm very frustrated.Is there any way to restore?Regards,A
Overs the years, I've saved thousands of albums and songs from Spotify. All of a sudden, in the last two days, a huge chunk of albums and songs have, "unsaved". They're just no longer saved. I'm v...
Casual Listener
1335 Views
1 replies
2 likes
Phone: Galaxy S6 Edge+Playback method: Aux cord in vehicleVehicle: 06 Lexus IS250Android Version: 6.0.1 Recently updated to premium service and downloaded some albums for offline playback. Not long after I've been having issues playing back any music...
Phone: Galaxy S6 Edge+ Playback method: Aux cord in vehicle Vehicle: 06 Lexus IS250 Android Version: 6.0.1 Recently updated to premium service and downloaded some albums for offline playb...
Music Fan
664 Views
1 replies
0 likes
I'm unable to play an album I've downloaded. The album in question is called 'less is more' by Stewart Mac. I've played the album previously and not had a problem with it. I went to play it today and its now unplayable. I've tried uninstalling and re...
I'm unable to play an album I've downloaded. The album in question is called 'less is more' by Stewart Mac. I've played the album previously and not had a problem with it. I went to play it today and...
Casual Listener
864 Views
6 replies
0 likes
I'm from Colombia and I want listening the new album of Nicky Jam but the app say me the album is not for my contry and that's don't have sents because Nicky Jam it's Colombian what's happen?
I'm from Colombia and I want listening the new album of Nicky Jam but the app say me the album is not for my contry and that's don't have sents because Nicky Jam it's Colombian what's happen?
Community Legend
523 Views
1 replies
0 likes
Casual Listener
9514 Views
1 replies
6 likes
Hello guys. Following:I'm using sportfy on my galaxy s6 with a 30 day Premium account. I downloaded some songs to test .. when I put it in Off-LIne mode and synchronize the blutooth the music pauses.I have already uninstalled the App by clearing the ...
Hello guys. Following: I'm using sportfy on my galaxy s6 with a 30 day Premium account. I downloaded some songs to test .. when I put it in Off-LIne mode and synchronize the blutooth the music pause...
Community Legend
311 Views
1 replies
0 likes
Buenas! Tengo un BQ Aquaris E4 y en configuración no me sale la opción de guardar mi música descargada para utilizar en modo sin conexión en la tarjeta SD. Esta es la razón por la que me hice premium, ya que si no me deja, no hay ninguna diferencia e...
Buenas! Tengo un BQ Aquaris E4 y en configuración no me sale la opción de guardar mi música descargada para utilizar en modo sin conexión en la tarjeta SD. Esta es la razón por la que me hice premium...
463 Views
0 replies
0 likes
ben herhangi bir üyelik isteğinde bulunmamama rağmen standart servislerden yararlanmam için benden 3.99 tl hattımdan kesinti olmuş. ben üye olmak istemiyorum ve ücretin iadesini istiyorum. Acil.!!
ben herhangi bir üyelik isteğinde bulunmamama rağmen standart servislerden yararlanmam için benden 3.99 tl hattımdan kesinti olmuş. ben üye olmak istemiyorum ve ücretin iadesini istiyorum. Acil.!!
224 Views
0 replies
0 likes
How can have songs of the playlist unto songs?
How can have songs of the playlist unto songs?
238 Views
0 replies
0 likes
New chromecast audio with firmware 1.22.78337. I'd guess this was an issue with the device except that it is temporarily resolved with actions from Spotify app.When casting, the sound will suddenly stop every minute or so. Sometimes seconds, sometime...
New chromecast audio with firmware 1.22.78337. I'd guess this was an issue with the device except that it is temporarily resolved with actions from Spotify app. When casting, the sound will sudden...
Casual Listener
74505 Views
15 replies
9 likes
Tengo un Huawei Gx8 con android 6.0 pero al seleccionar en la play list "descargar" empieza en la parte de arriba sobre la cortina de notificación el proceso de descarga. Es decir el % y las canciones que faltan. Pero estás canciones "descargadas" nu...
Tengo un Huawei Gx8 con android 6.0 pero al seleccionar en la play list "descargar" empieza en la parte de arriba sobre la cortina de notificación el proceso de descarga. Es decir el % y las cancione...
287 Views
0 replies
0 likes
