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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

6871 Views

0 replies

7 likes

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App keep switching to a channel I never followed...

Hi all,When I open the app on my Samsung s5 it sometimes starts playing music from some channel I have never heard of. I just changed my password in case someone was getting into my account and unlinked all devices. I noticed that an Iphone was in th...

Newbie

Hi all, When I open the app on my Samsung s5 it sometimes starts playing music from some channel I have never heard of. I just changed my password in case someone was getting into my account and unl...

Joe

Community Legend

389 Views

1 replies

0 likes

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List of favourites interrupted by non favourites

Hi, I have the following 'problem'I have added several songs to my Favourites list, through the Android app.when I listen to this list, I sometimes hear songs that are NOT on my favourite list.(these are songs by various artists that do have songs in...

Casual Listener

Hi, I have the following 'problem' I have added several songs to my Favourites list, through the Android app. when I listen to this list, I sometimes hear songs that are NOT on my favourite list. ...

Dekwa

Casual Listener

483 Views

6 replies

0 likes

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Android App - Frustrating and Useless

Hi,In my experience the app gets more unstable and buggy with each update. After the latest update the app is simply unusable.When pressed skip, the song transitions are now handled with a 3 second delay where both the previous and next song overlap ...

Regular

Hi, In my experience the app gets more unstable and buggy with each update. After the latest update the app is simply unusable. When pressed skip, the song transitions are now handled with a 3 sec...

702 Views

0 replies

0 likes

Help please
support
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Superuser Contribution My offline music got deleted some how...

I had a good chunk of music downloaded for offline listening, and just yesterday I was about to listen to my music on my phone (HTC 10) and found out they didn't have the green downward arrow (to signify they are downloaded). I'm not really to happy ...

Newbie

I had a good chunk of music downloaded for offline listening, and just yesterday I was about to listen to my music on my phone (HTC 10) and found out they didn't have the green downward arrow (to sig...

zsoltzsolt

Casual Listener

1341 Views

4 replies

0 likes

Android
disappered
htc 10
Offline issues
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New song doesn't start until app is "Open"

Does anyone else have the problem with the app where the next song doesn't start playing until you open up the app on your phone again? This is super frustrating! Help!

Newbie

Does anyone else have the problem with the app where the next song doesn't start playing until you open up the app on your phone again? This is super frustrating! Help!

Joe

Community Legend

596 Views

3 replies

0 likes

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Superuser Contribution Spotify family

One of the members of my Spotify family package cannot down load any thing he has an android ph it says he's active but when he tries to download it pops up to join Spotify premium???

Casual Listener

One of the members of my Spotify family package cannot down load any thing he has an android ph it says he's active but when he tries to download it pops up to join Spotify premium???

Maria_B

Moderator

406 Views

1 replies

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[Android][NOW] Save playlists to SD card

I'm a premium user and have had 24 interventions with technical support about saving to my SD card. To date there is no solution for my Android phone to save my music to the SD card. My librariy has grown to the point my phone memory cannot support i...

Newbie

I'm a premium user and have had 24 interventions with technical support about saving to my SD card. To date there is no solution for my Android phone to save my music to the SD card. My librariy has ...

386 Views

0 replies

0 likes

Android
NOW
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Superuser Contribution Bloqueé un artista por ERROR

Accidentalmente mientras pasaba las canciones de mi playlist le di bloquear sin querer a varios artistas ya que el icono de bloquear esta justo al lado del que uso para pasar las canciones. Como recupero a los artistas que accidentalmente puse en est...

Casual Listener

Accidentalmente mientras pasaba las canciones de mi playlist le di bloquear sin querer a varios artistas ya que el icono de bloquear esta justo al lado del que uso para pasar las canciones. Como recu...

Alex0510

Newbie

14040 Views

14 replies

4 likes

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Keep losing offline content?!

At my wits end, first world problems and all that but keep downloading gigs of offline songs for the train (as mobile signal **bleep**) and for no reason they just go, have tried reinstalling app (resetting phone inbetween) formatting memory card, re...

Newbie

At my wits end, first world problems and all that but keep downloading gigs of offline songs for the train (as mobile signal **bleep**) and for no reason they just go, have tried reinstalling app (re...

269 Views

0 replies

0 likes

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free trial

Where do i see how many days i have left?

Visitor

Where do i see how many days i have left?

OviiiOne

Community Legend

520 Views

2 replies

0 likes

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Música nao disponivel

Estou ficando irritado , ja se fazem dois dias que nao tenho resposta para meu problema ...Eu uso muitas musicas do computador no spotify e agora estão todas Indisponivel .Preciso de ajuda , já fiz de tudo ...Obrigado e por favor me ajudam

Casual Listener

Estou ficando irritado , ja se fazem dois dias que nao tenho resposta para meu problema ... Eu uso muitas musicas do computador no spotify e agora estão todas Indisponivel . Preciso de ajuda , já f...

323 Views

0 replies

0 likes

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Streaming local files?

So I was trying trying to find some songs of mine in Spotify and found out they were either : geo-restricted or just wasn't available. Trying to move away from storing my music file in my phone like the old days, I searched around and found out that ...

Newbie

So I was trying trying to find some songs of mine in Spotify and found out they were either : geo-restricted or just wasn't available. Trying to move away from storing my music file in my phone like ...

434 Views

0 replies

0 likes

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7 day free premium

How do i get free trial for 7 days my friend got it but i cant it asks me for my credit card details. But didnt for my friend. Please help.

Visitor

How do i get free trial for 7 days my friend got it but i cant it asks me for my credit card details. But didnt for my friend. Please help.

Maxim

Spotify Star

4056 Views

1 replies

0 likes

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Account reset

My girlfriend and I have been through a few phones and it wont let us download our playlists. Says were allowed only 3 devices and neither of our phones will keep the playlists downloaded. Thanks in advanced for the help

Newbie

My girlfriend and I have been through a few phones and it wont let us download our playlists. Says were allowed only 3 devices and neither of our phones will keep the playlists downloaded. Thanks in ...

piorrro33

Newbie

292 Views

1 replies

0 likes

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Spotify crashing

Hi all,I am having an issue with spotify on my LG g5 Android phone.It will play a few songs and then at the end of the current song playback will just stop and I cannot restart it again. The spotify icon in the notification centre goes unresponsive (...

Casual Listener

Hi all, I am having an issue with spotify on my LG g5 Android phone. It will play a few songs and then at the end of the current song playback will just stop and I cannot restart it again. The ...

Joe

Community Legend

459 Views

3 replies

0 likes

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Can't log in to Spotify app on Google XL

I recently switched my phone to Google XL from Nexus 5, with all apps transfered to the new phone. But I can no longer log in to the spotify app. I reset password twice, uninstalled-reinstalled the app, tried username and email, nothing worked! The n...

Newbie

I recently switched my phone to Google XL from Nexus 5, with all apps transfered to the new phone. But I can no longer log in to the spotify app. I reset password twice, uninstalled-reinstalled the a...

240 Views

0 replies

0 likes

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even if in offline mode it steals my mobile data volume

I am so disapointet. It feels like the android app will probably never work as intended. In the last three month the spotify app on android used all my mobile data volume even if the app is set to offline mode. Also, after a few days in offline mode,...

Newbie

I am so disapointet. It feels like the android app will probably never work as intended.   In the last three month the spotify app on android used all my mobile data volume even if the app is ...

253 Views

0 replies

0 likes

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Falsche Fehlermeldung über den Speicher

Ich bekomme diese Fehlermeldung obwohl ich genug Speicher verfügbar ab ich habe es pati file so eingestellt dass die heruntergeladenen Dateien auf der externen SD Karte gespeichert werden sollten

Newbie

Ich bekomme diese Fehlermeldung obwohl ich genug Speicher verfügbar ab ich habe es pati file so eingestellt dass die heruntergeladenen Dateien auf der externen SD Karte gespeichert werden sollten

209 Views

0 replies

0 likes

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Problems with my premium account

I had a Premium account and used it normally. So, I had to reset my smartphone.After the reset, I logged in to Spotify. My account was no longer Premium and my playlists disappeared.What should I do? Could someone help me?Thanks!

Newbie

I had a Premium account and used it normally. So, I had to reset my smartphone. After the reset, I logged in to Spotify. My account was no longer Premium and my playlists disappeared. What should I...

Maxim

Spotify Star

302 Views

1 replies

0 likes

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