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Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

Itsfisy

Newbie

376392 Views

541 replies

34 likes

Account
Free
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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

7568 Views

0 replies

7 likes

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Android did not pick up playlist change automatically

The one "connect" feature I DO expect is that, when I modify a playlist that my Android has downloaded, it picks up this playlist change instantly and downloads any tracks it needs to.My CurrentWeekly playlist is changed every Monday night with new s...

Roadie

The one "connect" feature I DO expect is that, when I modify a playlist that my Android has downloaded, it picks up this playlist change instantly and downloads any tracks it needs to. My CurrentWee...

263 Views

0 replies

0 likes

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I dont have primium but keep getting charged

I had premium, then got rid of it and still 5 months later being charged.I don't have a 2nd account so it's not a fee from thatI don't get a bill sent to my email about the charges.I need help

Newbie

I had premium, then got rid of it and still 5 months later being charged. I don't have a 2nd account so it's not a fee from that I don't get a bill sent to my email about the charges. I need...

Jacob

Community Legend

280 Views

1 replies

0 likes

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Solved!! Downloading a playlist

When you download a playlist, does it take space on your mobile device ?

Newbie

When you download a playlist, does it take space on your mobile device ?

Jaxx86

Music Fan

478 Views

1 replies

0 likes

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My downloaded songs are missing

So i updated my Axon 7 yesterday and suddenly to my dismay all my downloaded songs were gone yet it seems they still take up memory storage, what can i do? what happened?

Newbie

So i updated my Axon 7 yesterday and suddenly to my dismay all my downloaded songs were gone yet it seems they still take up memory storage, what can i do? what happened? 

198 Views

0 replies

0 likes

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problema para reproducir

buenas noches amigos tengo en lijero problema resulta q en mi celular pues descarge spoty y descarge las canciones q deseaba escuhar cierto sin conexion y cada ves q se apaga la pantalla se para la reproduccion quiero saber pr q si tengo el paquete p...

Visitor

buenas noches amigos tengo en lijero problema resulta q en mi celular pues descarge spoty y descarge las canciones q deseaba escuhar cierto sin conexion y cada ves q se apaga la pantalla se para la r...

216 Views

0 replies

0 likes

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Premium Family account and alexa set up

I have the premium family account. I tried to set up the account on Alexa and when I do it keeps saying that I do not have a premium accont. I check the account says premium and subsctiption is current and paid. Why is this so dificult?Please advise

Newbie

I have the premium  family account.  I tried to set up the account on Alexa and when I do it keeps saying that I do not have a premium accont.  I check the account says premium and sub...

JeffSchall

Casual Listener

1404 Views

1 replies

1 likes

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4G useage

I have the option to download over cellular network turned OFF and always have. However I notice in my data useage history Spotify is using quite a bit of data! Last month was 400mb, month before about the same, month before almost 700mb. Why is spot...

Newbie

I have the option to download over cellular network turned OFF and always have. However I notice in my data useage history Spotify is using quite a bit of data! Last month was 400mb, month before abo...

268 Views

0 replies

0 likes

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Spotify freeze at playing same music. How to re-download music file?

My Spotify app stops playing music with same music. I meet 3 times. (This music is chainsmorker's Paris) But my iPad plays perperly same music. It looks this music file has broken on my Android device (Xperia X performance). Could you tell me how to ...

Newbie

My Spotify app stops playing music with same music. I meet 3 times. (This music is chainsmorker's Paris) But my iPad plays perperly same music. It looks this music file has broken on my Android devic...

12345678924

Newbie

383 Views

1 replies

0 likes

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Background data usage very high

Hello I am a premium subscriber, using android. I seem to be using a large amount of data, but never use the app unless on wifi (except for music already downloaded). From looking around, it could have been an app issue, so I uninstalled, and cleared...

Newbie

Hello   I am a premium subscriber, using android.   I seem to be using a large amount of data, but never use the app unless on wifi (except for music already downloaded). From looking a...

689 Views

0 replies

1 likes

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Deleted songs are playing.

I need assistance with my playlist. I must have added an album by Jim Croce accidentally to my playlist. I deleted the songs but the songs are still playing even though they don't show on my playlist.

Casual Listener

I need assistance with my playlist. I must have added an album by Jim Croce accidentally to my playlist. I deleted the songs but the songs are still playing even though they don't show on my playlist.

Jasmine28

Casual Listener

3075 Views

2 replies

1 likes

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Playlists, up next and save

A number of features not working for me, if I press the "..." When listening to a song, the options come up as normal. However when I select one of the options, nothing happens. So I can't save songs, can't add songs to a playlist or add songs to up ...

Newbie

A number of features not working for me, if I press the "..." When listening to a song, the options come up as normal. However when I select one of the options, nothing happens. So I can't save songs...

Joe

Community Legend

416 Views

2 replies

1 likes

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  • 1 likes

Re: Options Menu Not doing anything

Hi, I have the same problem, but do not have any blue light filter activated, do you happen to have any other solution?

Newbie

Hi, I have the same problem, but do not have any blue light filter activated, do you happen to have any other solution?

Joe

Community Legend

372 Views

1 replies

0 likes

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Solved!! Saved songs

A huge portion of the songs I saved have disappeared from my account completely, overnight. Has this happened to anyone? Is there a way to recover them?

Casual Listener

A huge portion of the songs I saved have disappeared from my account completely, overnight. Has this happened to anyone? Is there a way to recover them?

feelikeastrangr

Community Legend

671 Views

3 replies

0 likes

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Songs available on your phone but not on desktop

Hi, There is a song I really like and I listen to it all the time, but strangely it's not available on the desktop Spotify I use. I've tried playing the song through my phone on the desktop with the option to connect your device but it just shows an ...

Newbie

Hi,   There is a song I really like and I listen to it all the time, but strangely it's not available on the desktop Spotify I use. I've tried playing the song through my phone on the desktop ...

364 Views

0 replies

0 likes

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Solved!! MP3s

Hey, I was wondering with a samsung where you can download mp3s if there is a way to import mp3s directly to spotify. I already know how to do it with desktop, this would just be a bit more convenient for me. thanks.

Newbie

Hey, I was wondering with a samsung where you can download mp3s if there is a way to import mp3s directly to spotify. I already know how to do it with desktop, this would just be a bit more convenien...

Hubo

Community Legend

455 Views

1 replies

0 likes

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"All Songs" option disappeared

Why has the option of playing all songs disappeared when I call up my playlists? Now I have to go through each album and do not have the choice of listening to all my music randomly. This has happened on my PC (Windows) and my android phone (Sony) bu...

Newbie

Why has the option of playing all songs disappeared when I call up my playlists? Now I have to go through each album and do not have the choice of listening to all my music randomly. This has happene...

MartinStoichkov

Community Legend

647 Views

1 replies

3 likes

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  • 1 replies
  • 3 likes

Solved!! Spotify lowers my musics sound automatically

o maximize the sound but spotify makes it lower and i cant fix this issue. How can i fix this problem. Help me please.Im using Android 6

Casual Listener

o maximize the sound but spotify makes it lower and i cant fix this issue. How can i fix this problem. Help me please. Im using Android 6

Ouzzcnn

Casual Listener

130371 Views

2 replies

0 likes

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brennaning and going backwards

I am trying to get an old Samsung smartphone to stream from Spotify to my Brennan B2 hi-fi. There is, I think, a whole essay to be written about this. First, it takes a lot of fiddling to get the phone and the Brennan linked - paired devices need to ...

Casual Listener

I am trying to get an old Samsung smartphone to stream from Spotify to my Brennan B2 hi-fi. There is, I think, a whole essay to be written about this. First, it takes a lot of fiddling to get the pho...

496 Views

0 replies

0 likes

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App não reconhecia as musicas baixadas.

Tinha baixado minhas musicas no smartphone e do o app pediu para que fossem baixadas novamente (porém ainda continuo contabilizando no armazenamento, então estavam lá). Coloquei pra baixar de novo e fui mudar a qualidade da musica e ele não me permit...

Newbie

Tinha baixado minhas musicas no smartphone e do o app pediu para que fossem baixadas novamente (porém ainda continuo contabilizando no armazenamento, então estavam lá). Coloquei pra baixar de novo e ...

265 Views

0 replies

0 likes

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反応がない

プレイリストを追加するとクリックしても反応がないです。どういう事ですか?

Newbie

プレイリストを追加するとクリックしても反応がないです。どういう事ですか?

291 Views

0 replies

0 likes

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