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Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

Expec

Visitor

408890 Views

553 replies

37 likes

Account
Free
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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

8897 Views

0 replies

7 likes

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4G useage

I have the option to download over cellular network turned OFF and always have. However I notice in my data useage history Spotify is using quite a bit of data! Last month was 400mb, month before about the same, month before almost 700mb. Why is spot...

Newbie

I have the option to download over cellular network turned OFF and always have. However I notice in my data useage history Spotify is using quite a bit of data! Last month was 400mb, month before abo...

288 Views

0 replies

0 likes

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Spotify freeze at playing same music. How to re-download music file?

My Spotify app stops playing music with same music. I meet 3 times. (This music is chainsmorker's Paris) But my iPad plays perperly same music. It looks this music file has broken on my Android device (Xperia X performance). Could you tell me how to ...

Newbie

My Spotify app stops playing music with same music. I meet 3 times. (This music is chainsmorker's Paris) But my iPad plays perperly same music. It looks this music file has broken on my Android devic...

12345678924

Newbie

410 Views

1 replies

0 likes

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Background data usage very high

Hello I am a premium subscriber, using android. I seem to be using a large amount of data, but never use the app unless on wifi (except for music already downloaded). From looking around, it could have been an app issue, so I uninstalled, and cleared...

Newbie

Hello   I am a premium subscriber, using android.   I seem to be using a large amount of data, but never use the app unless on wifi (except for music already downloaded). From looking a...

716 Views

0 replies

1 likes

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Deleted songs are playing.

I need assistance with my playlist. I must have added an album by Jim Croce accidentally to my playlist. I deleted the songs but the songs are still playing even though they don't show on my playlist.

Casual Listener

I need assistance with my playlist. I must have added an album by Jim Croce accidentally to my playlist. I deleted the songs but the songs are still playing even though they don't show on my playlist.

Jasmine28

Casual Listener

3114 Views

2 replies

1 likes

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Playlists, up next and save

A number of features not working for me, if I press the "..." When listening to a song, the options come up as normal. However when I select one of the options, nothing happens. So I can't save songs, can't add songs to a playlist or add songs to up ...

Newbie

A number of features not working for me, if I press the "..." When listening to a song, the options come up as normal. However when I select one of the options, nothing happens. So I can't save songs...

Joe

Community Legend

453 Views

2 replies

1 likes

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Re: Options Menu Not doing anything

Hi, I have the same problem, but do not have any blue light filter activated, do you happen to have any other solution?

Newbie

Hi, I have the same problem, but do not have any blue light filter activated, do you happen to have any other solution?

Joe

Community Legend

409 Views

1 replies

0 likes

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Solved!! Saved songs

A huge portion of the songs I saved have disappeared from my account completely, overnight. Has this happened to anyone? Is there a way to recover them?

Casual Listener

A huge portion of the songs I saved have disappeared from my account completely, overnight. Has this happened to anyone? Is there a way to recover them?

feelikeastrangr

Community Legend

728 Views

3 replies

0 likes

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Songs available on your phone but not on desktop

Hi, There is a song I really like and I listen to it all the time, but strangely it's not available on the desktop Spotify I use. I've tried playing the song through my phone on the desktop with the option to connect your device but it just shows an ...

Newbie

Hi,   There is a song I really like and I listen to it all the time, but strangely it's not available on the desktop Spotify I use. I've tried playing the song through my phone on the desktop ...

384 Views

0 replies

0 likes

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Solved!! MP3s

Hey, I was wondering with a samsung where you can download mp3s if there is a way to import mp3s directly to spotify. I already know how to do it with desktop, this would just be a bit more convenient for me. thanks.

Newbie

Hey, I was wondering with a samsung where you can download mp3s if there is a way to import mp3s directly to spotify. I already know how to do it with desktop, this would just be a bit more convenien...

Hubo

Community Legend

544 Views

1 replies

0 likes

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"All Songs" option disappeared

Why has the option of playing all songs disappeared when I call up my playlists? Now I have to go through each album and do not have the choice of listening to all my music randomly. This has happened on my PC (Windows) and my android phone (Sony) bu...

Newbie

Why has the option of playing all songs disappeared when I call up my playlists? Now I have to go through each album and do not have the choice of listening to all my music randomly. This has happene...

MartinStoichkov

Community Legend

689 Views

1 replies

3 likes

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Solved!! Spotify lowers my musics sound automatically

o maximize the sound but spotify makes it lower and i cant fix this issue. How can i fix this problem. Help me please.Im using Android 6

Casual Listener

o maximize the sound but spotify makes it lower and i cant fix this issue. How can i fix this problem. Help me please. Im using Android 6

Ouzzcnn

Casual Listener

130737 Views

2 replies

0 likes

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brennaning and going backwards

I am trying to get an old Samsung smartphone to stream from Spotify to my Brennan B2 hi-fi. There is, I think, a whole essay to be written about this. First, it takes a lot of fiddling to get the phone and the Brennan linked - paired devices need to ...

Casual Listener

I am trying to get an old Samsung smartphone to stream from Spotify to my Brennan B2 hi-fi. There is, I think, a whole essay to be written about this. First, it takes a lot of fiddling to get the pho...

523 Views

0 replies

0 likes

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App não reconhecia as musicas baixadas.

Tinha baixado minhas musicas no smartphone e do o app pediu para que fossem baixadas novamente (porém ainda continuo contabilizando no armazenamento, então estavam lá). Coloquei pra baixar de novo e fui mudar a qualidade da musica e ele não me permit...

Newbie

Tinha baixado minhas musicas no smartphone e do o app pediu para que fossem baixadas novamente (porém ainda continuo contabilizando no armazenamento, então estavam lá). Coloquei pra baixar de novo e ...

281 Views

0 replies

0 likes

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反応がない

プレイリストを追加するとクリックしても反応がないです。どういう事ですか?

Newbie

プレイリストを追加するとクリックしても反応がないです。どういう事ですか?

305 Views

0 replies

0 likes

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I can´t play musics from my local files (pc) on my phone!!! pls help me!!!

I do the steps on the spotify support but i cant play the music.1: I made a download of a music on my pc.2: I put this music on a playlist in my spotify on my pc.3: I go to my phone and put to download this playlist.But the musics from my pc are blac...

Newbie

I do the steps on the spotify support but i cant play the music. 1: I made a download of a music on my pc. 2: I put this music on a playlist in my spotify on my pc. 3: I go to my phone and put to ...

262 Views

0 replies

0 likes

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Can't Connect to Chromecast

Hi! I can't connect to Chromecast on Spotify. My chromecast comes up on the device list, but the name is in dark grey and nothing happens when I tap on it. It does the same thing on both my phone (Galaxy S7) and tablet (Galaxy Tab). Does anyone have ...

Newbie

Hi!   I can't connect to Chromecast on Spotify. My chromecast comes up on the device list, but the name is in dark grey and nothing happens when I tap on it. It does the same thing on both my ...

349 Views

0 replies

0 likes

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Other people

Random devices keep logging onto my account and i cant seem to find the setting to change my password any help?

Casual Listener

Random devices keep logging onto my account and i cant seem to find the setting to change my password any help?

PoisonedLloyed

Casual Listener

725 Views

2 replies

0 likes

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Re: I cant play some musics

Hey dude I'm having a similar problem. I've been able to play music fine for a while then out of nowhere some songs crash the app, I have to force close the entire app and reopen I then have to skip the song before playing or else the app crashes aga...

Newbie

Hey dude I'm having a similar problem. I've been able to play music fine for a while then out of nowhere some songs crash the app, I have to force close the entire app and reopen I then have to skip ...

281 Views

0 replies

0 likes

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Bluetooth Audio Stops if app is paused.

If I pause music on spotify to make a phone call while connected to a Bluetooth headset, the headset gets no audio.If I pause spotify to play a video on my ohone, I get no audio output when connected to a bluetooth headset.I face this problem on my M...

Casual Listener

If I pause music on spotify to make a phone call while connected to a Bluetooth headset, the headset gets no audio. If I pause spotify to play a video on my ohone, I get no audio output when connect...

Sudhansh

Casual Listener

1788 Views

2 replies

6 likes

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Problem

Hello, on my Daily Mix I clicked by mistake, that I don't want to listen to a song again, is there any possibility to turn in back?

Newbie

Hello, on my Daily Mix I clicked by mistake, that I don't want to listen to a song again, is there any possibility to turn in back?

dinomight

Spotify Star

498 Views

2 replies

0 likes

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