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Android

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Forum Posts

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

  • 63 Views
  • 0 replies
  • 1 likes

Superuser Contribution Music downloaded but not available

Hi,I downloaded all my music to my Android device ( Galaxy S4 GT-9515L Value Edition) with Android 5.0.1, 2 days ago I was using Spotify as usual, I close the App and moments later, I opened Spotify and all my music that I have downloaded before it w...

  • Casual Listener
  • Hi, I downloaded all my music to my Android device ( Galaxy S4 GT-9515L Value Edition) with Android 5.0.1, 2 days ago I was using Spotify as usual, I close the App and moments later, I opened Spotif...
  • benjaminibm
  • Casual Listener
  • 352 Views
  • 2 replies
  • 0 likes
  • 352 Views
  • 2 replies
  • 0 likes

Solved!! Offline Playlist not available when offline

Hey guys, actually I'm a premium user and I downloaded my playlists lately. Unfortunately, I'm not able to play these lists, when my device has no internet connection, although they are downloaded! Sitting in the train back home every weekend the int...

  • Newbie
  • Hey guys,   actually I'm a premium user and I downloaded my playlists lately.   Unfortunately, I'm not able to play these lists, when my device has no internet connection, although ...
  • gkmackey
  • Regular
  • 9098 Views
  • 14 replies
  • 2 likes
  • 9098 Views
  • 14 replies
  • 2 likes

Constant ads

Spotify will give me an ad saying "now enjoy the next thirty minutes of ad-free music."Then it will play 4 or five ads after that and give me the same notice that I know have thirty minutes to listen ad-free. I don't. When I tried to contact customer...

  • Newbie
  • Spotify will give me an ad saying "now enjoy the next thirty minutes of ad-free music."Then it will play 4 or five ads after that and give me the same notice that I know have thirty minutes to listen...
  • chloe_evernham
  • Music Fan
  • 455 Views
  • 1 replies
  • 0 likes
  • 455 Views
  • 1 replies
  • 0 likes

Last.fm

I don't know if this has been posted yet but it's getting to the point of being annoying. I notice that you have scrobbling on the app. I put in my credentials and it's saying that my username and/or password is wrong. I logged on to the last.FM webs...

  • Casual Listener
  • I don't know if this has been posted yet but it's getting to the point of being annoying. I notice that you have scrobbling on the app. I put in my credentials and it's saying that my username and/or...
  • damianb3
  • Casual Listener
  • 278 Views
  • 2 replies
  • 0 likes
  • 278 Views
  • 2 replies
  • 0 likes

Solved!! Downloads

Why can I only download 2923 songs on my phone not 3333. I have only downloaded standard songs i.e. 3-4 mins not classical

  • Regular
  • Why can I only download 2923 songs on my phone not 3333. I have only downloaded standard songs i.e. 3-4 mins not classical 
  • Sevenbells
  • Regular
  • 596 Views
  • 6 replies
  • 0 likes
  • 596 Views
  • 6 replies
  • 0 likes

Wifi only?

How do I set up Spotify on Android so it only streams when connected to wifi?or does not stream when wifi is not available and would use data?

  • Newbie
  • How do I set up Spotify on Android so it only streams when connected to wifi? or does not stream when wifi is not available and would use data?
  • MartinStoichkov
  • Community Legend
  • 3659 Views
  • 1 replies
  • 8 likes
  • 3659 Views
  • 1 replies
  • 8 likes

i'm not following anyone but...

i still have 6 followings. Could this be solved as soon as possible and it's cringy af haha

  • Casual Listener
  • i still have 6 followings. Could this be solved as soon as possible and it's cringy af haha
  • MartinStoichkov
  • Community Legend
  • 228 Views
  • 1 replies
  • 0 likes
  • 228 Views
  • 1 replies
  • 0 likes

Removing songs from playlists / entire playlists

Hi,I have a question. If I remove from a playlist one or more songs, or I remove a entire playlist, those songes will be removed from the cache of my phone? Indeed I have Premium and I hav dowloaded all ym playlists but sometimes i remove songs / pla...

  • Casual Listener
  • Hi, I have a question. If I remove from a playlist one or more songs, or I remove a entire playlist, those songes will be removed from the cache of my phone?   Indeed I have Premium and I hav...
  • MartinStoichkov
  • Community Legend
  • 243 Views
  • 1 replies
  • 0 likes
  • 243 Views
  • 1 replies
  • 0 likes

Spotify suddenly will only let me Shuffle play

**bleep** just happened to my Spotify. For some reason it is telling me to upgrade premium just to play a song, **bleep** is this **bleep**. I understand that this is supposed to be a premium feature but that's stupid af, plus I've had the ability to...

  • Newbie
  • **bleep** just happened to my Spotify. For some reason it is telling me to upgrade premium just to play a song, **bleep** is this **bleep**. I understand that this is supposed to be a premium feature...
  • MartinStoichkov
  • Community Legend
  • 1504 Views
  • 1 replies
  • 0 likes
  • 1504 Views
  • 1 replies
  • 0 likes

Issue with Android tablets

I'm having issues with my mum's tablet and playback on Bose soundlink. When connected to the speaker on Bluetooth, there are intermittent connection issues - songs pause and searching is non existent. Unpair the speaker and the issue stops with spoti...

  • Newbie
  • I'm having issues with my mum's tablet and playback on Bose soundlink. When connected to the speaker on Bluetooth, there are intermittent connection issues - songs pause and searching is non existent...
  • 203 Views
  • 0 replies
  • 0 likes
  • 203 Views
  • 0 replies
  • 0 likes

Hilfe auf deutsch für android

Habe seit heute spotify premium und ich habe auch den Beleg per email bekommen. Leider funktioniert das bei der App einfach nicht. Habe mich schon ab und wieder angemeldet und die App auch gelöscht und wieder gedownloadet aber nichts funktioniert. Bi...

  • Newbie
  • Habe seit heute spotify premium und ich habe auch den Beleg per email bekommen. Leider funktioniert das bei der App einfach nicht. Habe mich schon ab und wieder angemeldet und die App auch gelöscht u...
  • Maxim
  • Spotify Star
  • 1714 Views
  • 1 replies
  • 0 likes
  • 1714 Views
  • 1 replies
  • 0 likes

30 day trial??

So I signed up for the "30day trial" but it says my trial is over March 25th.....That's not 30 days

  • Casual Listener
  • So I signed up for the "30day trial" but it says my trial is over March 25th.....That's not 30 days 😡😡
  • Joe
  • Community Legend
  • 388 Views
  • 3 replies
  • 0 likes
  • 388 Views
  • 3 replies
  • 0 likes

cannot add to playlist since update

I think there was an update when you click the drop down for a song or album and click save, download or add to playlist it doesn't work at all. I have removed Spotify and reinstalled still the same

  • Newbie
  • I think there was an update when you click the drop down for a song or album and click save, download or add to playlist it doesn't work at all. I have removed Spotify and reinstalled still the same
  • roko1
  • Regular
  • 487 Views
  • 5 replies
  • 2 likes
  • 487 Views
  • 5 replies
  • 2 likes

Song wont play

Here's the scoop. Can't play my downloaded songs on new phone.Samsung galaxy 5 note.tried uninstall/reinstall. Have premium but it's not recognized? Any ideas

  • Casual Listener
  • Here's the scoop. Can't play my downloaded songs on new phone.Samsung galaxy 5 note.tried uninstall/reinstall. Have premium but it's not recognized? Any ideas
  • Ibonsall14
  • Gig Goer
  • 267 Views
  • 1 replies
  • 0 likes
  • 267 Views
  • 1 replies
  • 0 likes

Superuser Contribution Almacenamiento

En mi aplicación de Spotify NO me da la opción de poder cambiar el almacenamiento a una SD externa.Como soluciono eso?Tengo un Android

  • Newbie
  • En mi aplicación de Spotify NO me da la opción de poder cambiar el almacenamiento a una SD externa. Como soluciono eso? Tengo un Android
  • MonicaM_Bogota
  • Roadie
  • 375 Views
  • 1 replies
  • 0 likes
  • 375 Views
  • 1 replies
  • 0 likes

Featuring artists not showing up in albums

After downloading and adding albums to my library, the under the song name when on the "browse" page it shows all the artists in the song under the song name but when I save it and go to my library, I go to the album and it just shows the album artis...

  • Regular
  • After downloading and adding albums to my library, the under the song name when on the "browse" page it shows all the artists in the song under the song name but when I save it and go to my library, ...
  • 3761 Views
  • 0 replies
  • 9 likes
  • Featuring artists
    my library
  • 3761 Views
  • 0 replies
  • 9 likes

Featuring artists not showing in albums

After downloading and adding albums to my library, the under the song name when on the "browse" page it shows all the artists in the song under the song name but when I save it and go to my library, I go to the album and it just shows the album artis...

  • Newbie
  • After downloading and adding albums to my library, the under the song name when on the "browse" page it shows all the artists in the song under the song name but when I save it and go to my library, ...
  • 440 Views
  • 0 replies
  • 0 likes
  • 440 Views
  • 0 replies
  • 0 likes

Solved!! Can't delete local song from playlist

Cannot delete a song from my playlist on my android phone. Song is grayed out and cannot interact with it. Already deleted cache and uninstalled - reinstalled app. On my PC the song doesn't appear. It was a local file.

Screenshot_20170318-181520.png
  • Casual Listener
  • Cannot delete a song from my playlist on my android phone. Song is grayed out and  cannot interact with it. Already deleted cache and uninstalled - reinstalled app.  On my PC the song does...
  • jnpablo
  • Casual Listener
  • 1230 Views
  • 3 replies
  • 0 likes
  • 1230 Views
  • 3 replies
  • 0 likes

Download limit

Why can I only download 2923 songs on my phone not 3333

  • Regular
  • Why can I only download 2923 songs on my phone not 3333
  • Joe
  • Community Legend
  • 335 Views
  • 1 replies
  • 0 likes
  • 335 Views
  • 1 replies
  • 0 likes

Problem with choice menu spotify (premium)

I'm having problems with the choice menu of Spotify on my smartphone (Samsung Galaxy S4 mini). When clicking on the three dots next to a song, the choice menu appears, but when I try to select something (e.g. 'Go to album' or putting a song into queu...

  • Casual Listener
  • I'm having problems with the choice menu of Spotify on my smartphone (Samsung Galaxy S4 mini). When clicking on the three dots next to a song, the choice menu appears, but when I try to select someth...
  • Limoen
  • Casual Listener
  • 806 Views
  • 2 replies
  • 1 likes
  • 806 Views
  • 2 replies
  • 1 likes