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Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

Itsfisy

Newbie

375770 Views

541 replies

34 likes

Account
Free
  • 375770 Views
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  • 34 likes

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

7538 Views

0 replies

7 likes

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Superuser Contribution Fallas en la última actualización !!!

Luego de actualizar a la última versión me llevo una sorpresa muy grande al ver que la música que habia descargado ya no esta descargada !! Ayuda!!

Newbie

Luego de actualizar a la última versión me llevo una sorpresa muy grande al ver que la música que habia descargado ya no esta descargada !! Ayuda!!

ZullyB

Roadie

408 Views

1 replies

0 likes

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Solved!! Basic options no longer work

Hello, since the latest Spotify update, which was about a day ago I believe, basic things like changing the name of my playlists, sharing, deleting from the playlist and add to "up next" no longer work.While the options pop up, once I click on one of...

Casual Listener

Hello, since the latest Spotify update, which was about a day ago I believe, basic things like changing the name of my playlists, sharing, deleting from the playlist and add to "up next" no longer wo...

Will_Gortoa

Newbie

802 Views

5 replies

1 likes

  • 802 Views
  • 5 replies
  • 1 likes

Central storage location to use

Hey Everybody,I have an issue/ idea? I was wondering how or if it can be done when you download your music to your phone or laptop/desktop that we have acentral storage location to be able to play our music across our devices. Example I have my lapto...

Regular

Hey Everybody, I have an issue/ idea? I was wondering how or if it can be done when you download your music to your phone or laptop/desktop that we have acentral storage location to be able to play ...

Joe

Community Legend

362 Views

1 replies

0 likes

  • 362 Views
  • 1 replies
  • 0 likes

Musicas e Albums não estão disponiveis.

No Android e no Computador (Musicas e Albums não estão disponiveis. Se estiver A Musica No computador Pode importa-lo) Acontece isso direto , Já Reinstalei e Instalei .Apaguei Cache e contactei o suporte e nada .Alguém conseguiu resolver o Problema ?...

Newbie

No Android e no Computador (Musicas e Albums não estão disponiveis. Se estiver A Musica No computador Pode importa-lo) Acontece isso direto , Já Reinstalei e Instalei .Apaguei Cache e contactei o sup...

380 Views

0 replies

0 likes

Musicas e Albums não estão disponiveis.
  • 380 Views
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Solved!! Cannot search artist "oops something went wrong"

Hi! I have Spotify with a premium subscription. Since some time the Search feature doesn't work any more.. whatever name i enter Spotify doesn't show any answer and writes "oops something went wrong". I searched into the options, emptied the cache, r...

Casual Listener

Hi! I have Spotify with a premium subscription. Since some time the Search feature doesn't work any more.. whatever name i enter Spotify doesn't show any answer and writes "oops something went wrong"...

Nico

Community Legend

7771 Views

3 replies

0 likes

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New Google Account now can't download Playlist anymore. They say I've Spotify Playlists offlinebut..

I've just Playlist offline at my smartphone. But I've to do a new Google account and now I'm not allowed to get my Playlist offline because they say it's already offline at 3 devices. But I'm using the same smartphone since years. But had trouble wit...

Newbie

I've just Playlist offline at my smartphone. But I've to do a new Google account and now I'm not allowed to get my Playlist offline because they say it's already offline at 3 devices. But I'm using t...

Joe

Community Legend

366 Views

1 replies

0 likes

  • 366 Views
  • 1 replies
  • 0 likes

I don´t have the Storage option

I´ve tried to move my music to the SD card but I don´t even have the option for storage. I´ve uninstalled it several times (3 or more) and deleted cache but it´s the same. My SD card has a 58.21 GB capacity and my internal storage has only 11.57 GB (...

Visitor

I´ve tried to move my music to the SD card but I don´t even have the option for storage. I´ve uninstalled it several times (3 or more)  and deleted cache but it´s the same. My SD card has a 58.2...

Joe

Community Legend

592 Views

4 replies

0 likes

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  • 4 replies
  • 0 likes

Volume levels changing throughout songs on Android

Hey guys. First of all I'm sorry for the long winded explanation but I'm going to try and explain fully what my problem is. I am having an issue with the volume levels in Spotify on my Sony Xperia Z5 Premium running Android 7.0. I had an Android syst...

Regular

Hey guys. First of all I'm sorry for the long winded explanation but I'm going to try and explain fully what my problem is.   I am having an issue with the volume levels in Spotify on my Sony ...

simonds1

Regular

1661 Views

2 replies

0 likes

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Why does spotify continually reconnect to my old iphone?

I have signed out of all accounts, and manually disconnected my two old iPhones that were listed under devices.When I'm listening on my new android phone it constantly tries to switch back to iPhone.Why?????? I'm in a rage spiral - please help!

Casual Listener

I have signed out of all accounts, and manually disconnected my two old iPhones that were listed under devices. When I'm listening on my new android phone it constantly tries to switch back to iPhon...

236 Views

0 replies

0 likes

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Move Spotify APP to SD card?

Hi all, I've read in another thread that apparently the 30 second startup can be relieved by moving the Spotify APP itself to SD card. But my phone does not give me this possibility. I am saving data to SD, but the "move to SD card" button in Apps se...

Roadie

Hi all,   I've read in another thread that apparently the 30 second startup can be relieved by moving the Spotify APP itself to SD card. But my phone does not give me this possibility. I am sa...

Joe

Community Legend

539 Views

2 replies

0 likes

  • 539 Views
  • 2 replies
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Offline device count after update

My offline music keeps getting removed after spotify updates. It happened randomly before, but recently it was specific to the update. I noticed that the "allowed offline device" was filled with my android phone at a week apart or so (perfectly match...

Casual Listener

...his issue seems close to this other one https://community.spotify.com/t5/forums/v3_1/forumtopicpage/board-id/spotifyandroid/page/1/thread-id/59595, I don't think it's the same.

Ibonsall14

Gig Goer

753 Views

3 replies

0 likes

Android
bug report
Offline Devices
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Solved!! can't add new song to playlist on Android app

HiSince last update, I can't add a new song to a playlist.I'm listening to a song, I click on the three dots and then add to playlist but then the "pop-up" just disappear without doing anything else.Thanks in advance for your inputs.

Casual Listener

Hi Since last update, I can't add a new song to a playlist. I'm listening to a song, I click on the three dots and then add to playlist but then the "pop-up" just disappear without doing anything e...

Joe

Community Legend

929 Views

3 replies

1 likes

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  • 3 replies
  • 1 likes

Songs won't play

I love Spotify, but for the past few weeks have found the app very unstable on my Windows phone. I've had to uninstall/reinstall several times in the last few weeks to get the thing to work offline. Reinstalled again today and songs that are download...

Casual Listener

I love Spotify, but for the past few weeks have found the app very unstable on my Windows phone. I've had to uninstall/reinstall several times in the last few weeks to get the thing to work offline. ...

Joe

Community Legend

330 Views

1 replies

0 likes

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  • 1 replies
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Solved!! Android Auto Issue

When clicking the hamburger menu, then my music, then I click on My Playlists, it is as if the app just crashes and then goes back to the screen that shows what song is playing. There is no way for me to access my playlists from the Spotify app on An...

Newbie

When clicking the hamburger menu, then my music, then I click on My Playlists, it is as if the app just crashes and then goes back to the screen that shows what song is playing. There is no way for m...

Jonchanzw

Casual Listener

1229 Views

4 replies

3 likes

  • 1229 Views
  • 4 replies
  • 3 likes

Solved!! cannot play offline

I had a subscription because the speakers in my car were shot and I would play Spotify in my car. I don't use that car anymore, so I cancelled my subscription. I cannot get spotify to play on my HTC Desire Eye phone. I figure that there is some setti...

Music Fan

I had a subscription because the speakers in my car were shot and I would play Spotify in my car.  I don't use that car anymore, so I cancelled my subscription.  I cannot get spotify to pla...

Joe

Community Legend

597 Views

3 replies

0 likes

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  • 3 replies
  • 0 likes

Pra que Premium se as musicas ficam indisponiveis offline?

Tenho spotify Premium a mais ou menos 3 meses e frequentemente me deparei com o problema das músicas ficarem indisponíveis quando fico offline. Mesmo o pagamento mensal do serviço estando em dia, as musicas simplesmente desaparecem quando desligo o w...

Newbie

Tenho spotify Premium a mais ou menos 3 meses e frequentemente me deparei com o problema das músicas ficarem indisponíveis quando fico offline. Mesmo o pagamento mensal do serviço estando em dia, as ...

Alegregosjp

Newbie

1276 Views

2 replies

0 likes

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Control de Volumen

Saludos, Ocurre Ocasionalmente, voy a realizar un cambio en el volumen y no es posible, queda estático; no se puede subir no bajar. Se Normaliza al Reiniciar la App. ¿Algún Comentario? Gracias!!

Newbie

Saludos,   Ocurre Ocasionalmente, voy a realizar un cambio en el volumen y no es posible, queda estático; no se puede subir no bajar. Se Normaliza al Reiniciar la App. ¿Algún Comentario? &nbs...

895 Views

0 replies

1 likes

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  • 1 likes

When will it end?

Okay I just downloaded Spotify and started an account and automatically gave me A 7 day free trial for the premium service, I didn't think anything of it but then I saw another pop-up where it offered me a 30-day free trial and obviously 30>7. so I a...

Casual Listener

Okay I just downloaded Spotify and started an account and automatically gave me A 7 day free trial for the premium service, I didn't think anything of it but then I saw another pop-up where it offere...

Dread_Mafia209

Casual Listener

452 Views

2 replies

0 likes

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  • 2 replies
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Spotify hangs on start and takes forever to load

Hi, I'm frustrated and at my wits end. I'm so desperate I'm starting a thread. [Spotify] Search the Community[Me] I gave up after scrolling ten nonsense pages in all kinds of languages I don't speak. [Spotify] Basic troubleshooting[Spotify] If your d...

Newbie

Hi,   I'm frustrated and at my wits end. I'm so desperate I'm starting a thread.   [Spotify] Search the Community [Me] I gave up after scrolling ten nonsense pages in all kinds of lang...

moe30

Casual Listener

8336 Views

2 replies

12 likes

  • 8336 Views
  • 2 replies
  • 12 likes

Solved!! Dónde se descarga mi música?

Buenos días! Necesito si me puede informar dónde se guardan mis canciones en Samsung J7, he intentado hacerlo como he leído por ahí (adjunto captura de pantalla) pero no me sale nada.

Casual Listener

Buenos días! Necesito si me puede informar dónde se guardan mis canciones en Samsung J7, he intentado hacerlo como he leído por ahí (adjunto captura de pantalla) pero no me sale nada.

lorenaguillier

Regular

3970 Views

8 replies

0 likes

  • 3970 Views
  • 8 replies
  • 0 likes