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[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

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  • Daniel
  • Community Legend
  • 854631 Views
  • 11 replies
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  • Android
    Guide
    Troubleshooting
  • 854631 Views
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Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Moderator
  • 20425 Views
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  • 20425 Views
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Solved!! Cancelling subscription

I have recently changed my phone from an Android galaxy s3 to an s7edge. I transfered my data and apps from old to new phone. On checking my Spotify play lists and saved music I found they didn't transfer.I then decided to to contact Spotify, on acce...

  • Visitor
  • I have recently changed my phone from an Android galaxy s3 to an s7edge. I transfered my data and apps from old to new phone. On checking my Spotify play lists and saved music I found they didn't tra...
  • user-removed
  • Not applicable
  • 269 Views
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  • 269 Views
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[Android] Didn't get new design update

Hi, the past week i saw all my friends with the new spotify redesign (The one that haves the tabs at the bottom) and i'm not getting it. I did have an update this morning, hoping to be that one, but nope. How can i get it? This morning update was 7.0...

  • Newbie
  • Hi, the past week i saw all my friends with the new spotify redesign (The one that haves the tabs at the bottom) and i'm not getting it.   I did have an update this morning, hoping to be that ...
  • Joe
  • Community Legend
  • 553 Views
  • 1 replies
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  • Android
    design
    new
    Update
  • 553 Views
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Superuser Contribution Não consigo mudar de musica com a tela bloquada

Tenho um Xperia z3 android 6.0.1 e quando a tela está bloqueada não consigo mudar de musica. Alguma solução para esse problema, ou é normal essa limitação?

  • Casual Listener
  • Tenho um Xperia z3 android 6.0.1 e quando a tela está bloqueada não consigo mudar de musica. Alguma solução para esse problema, ou é normal essa limitação?
  • tiagotheiss
  • Newbie
  • 1015 Views
  • 2 replies
  • 1 likes
  • 1015 Views
  • 2 replies
  • 1 likes

Payament

I made payment via Bank transfer, i already received the receipt confirmation email, but my accoount allows free

  • Casual Listener
  • I made payment via Bank transfer, i already received the receipt confirmation email, but my accoount allows free
  • alanbessa
  • Music Fan
  • 182 Views
  • 1 replies
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  • 182 Views
  • 1 replies
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No possibility to change saving options on Samsung Tablet

Hey, on my smartphone I can choose between Device Storage and SD card, like in this article: https://support.spotify.com/us/using_spotify/search_play/save-to-sd-card/?ref=related But on my samsung Galaxy tab A there isn't a storage option, so i can't...

  • Newbie
  • Hey,   on my smartphone I can choose between Device Storage and SD card, like in this article: https://support.spotify.com/us/using_spotify/search_play/save-to-sd-card/?ref=related &nbsp...
  • Joe
  • Community Legend
  • 143 Views
  • 1 replies
  • 0 likes
  • 143 Views
  • 1 replies
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Spotify with 3G Vodafone

Hello, on my LG g3 spotify won't work with 3G bit only with WiFi. I tried to change apn, do a clean installation of the app but nothing changed. I al using android 6.0.1, please help me.

  • Newbie
  • Hello, on my LG g3 spotify won't work with 3G bit only with WiFi. I tried to change apn, do a clean installation of the app but nothing changed. I al using android 6.0.1, please help me.
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  • 112 Views
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[Android] Share token between devices

I'm working in a startup where we are developing a system composed of two devices, one without screen but with audio output and the other device with screen but without audio output.We would like to use Android SDK to access Spotify service but we ne...

  • Newbie
  • I'm working in a startup where we are developing a system composed of two devices, one without screen but with audio output and the other device with screen but without audio output. We would like t...
  • Joe
  • Community Legend
  • 156 Views
  • 1 replies
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  • 156 Views
  • 1 replies
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connect to a device

Just got spotify and purchased premium It gives me no option to connect to a device in the now playing bar. I want to bluetooth to my yamaha reciever and have no option to connect to it. Help please? Thankyou

  • Newbie
  • Just got spotify and purchased premium  It gives me no option to connect to a device in the now playing bar. I want to bluetooth to my yamaha reciever and have no option to connect to it. Help p...
  • kurtd
  • Music Fan
  • 152 Views
  • 1 replies
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  • 152 Views
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Some Saved Music Not Playing

Old downloads are fine. But recently downloaded ones, succesfully saves but when playing offline, they are not complete. So the music stops in the middle part. Not all songs do this but yeah, some recent ones do. Whats the fix? I dont want to redownl...

  • Casual Listener
  • Old downloads are fine. But recently downloaded ones, succesfully saves but when playing offline, they are not complete. So the music stops in the middle part. Not all songs do this but yeah, some re...
  • Rojh
  • Casual Listener
  • 153 Views
  • 2 replies
  • 0 likes
  • 153 Views
  • 2 replies
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[Android][Other] Capa do álbum na tela de bloqueio.

Não visualizo mais as capas dos álbuns com a música tecoando na tela de bloqueio do Android 6.0.1.O que fazer??

  • Newbie
  • Não visualizo mais as capas dos álbuns com a música tecoando na tela de bloqueio do Android 6.0.1. O que fazer??
  • felippeal
  • Newbie
  • 740 Views
  • 1 replies
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  • Android
    Other
  • 740 Views
  • 1 replies
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No option to save music on SD card v6.9.0.1212

As I can't downgrade the app, I'd like to ask for that function to be added again....or is there another solution ?

  • Casual Listener
  • As I can't downgrade the app, I'd like to ask for that function to be added again. ...or is there another solution ?
  • castrillon7
  • Casual Listener
  • 217 Views
  • 2 replies
  • 0 likes
  • 217 Views
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Solved!! Where is my equalizer?

I don't now how to find my equalizer.

  • Casual Listener
  • I don't now how to find my equalizer.
  • Wintex
  • Casual Listener
  • 1647 Views
  • 4 replies
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  • 1647 Views
  • 4 replies
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wont clear cache or saved data even after going through all process

i have tried three times to clear my cache and saved data just through the setting on the app. then i tried through my phone app settings. then i uninstalled and restarted my phone. all times i log back in to the app and everything is still there. my...

  • Newbie
  • i have tried three times to clear my cache and saved data just through the setting on the app. then i tried through my phone app settings. then i uninstalled and restarted my phone. all times i log b...
  • Joe
  • Community Legend
  • 383 Views
  • 1 replies
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  • 383 Views
  • 1 replies
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Solved!! Pause button problem

Hello,Please excuse my english. My problem is, that if i press the pause-button when i'm in the lockscreen, or the left corner in the starting screen, of my Android-Phone (Samsung Galaxy S7) the app instantly shuts down and I have to open it again. W...

  • Casual Listener
  • Hello, Please excuse my english. My problem is, that if i press the pause-button when i'm in the lockscreen, or the left corner in the starting screen, of my Android-Phone (Samsung Galaxy S7) the ap...
  • Joe
  • Community Legend
  • 268 Views
  • 3 replies
  • 0 likes
  • 268 Views
  • 3 replies
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Music gap or glitch when playing

I have a Xperia z5c, and when playing musikk there Would sometimes be a small clitch /gap at aprox 0,5 sec when sound is gone. Similar to the one you get when reciving a message . This only happens when using Spotify. I use offline playlist with WiFi...

  • Casual Listener
  • I have a Xperia z5c, and when playing musikk there Would sometimes be a small clitch /gap at aprox 0,5 sec when sound is gone. Similar to the one you get when reciving a message . This only happens w...
  • gassolini
  • Casual Listener
  • 387 Views
  • 2 replies
  • 0 likes
  • 387 Views
  • 2 replies
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Premium

I have purchased the .99 intro offer from Spotify Premium for 3 months. My CC was charged and I can't get the premium features to initiate.

  • Newbie
  • I have purchased the .99 intro offer from Spotify Premium for 3 months. My CC was charged and I can't get the premium features to initiate.
  • 86 Views
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  • 86 Views
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Solved!! "Now Playing bar" GONE!

Hi,Yesterday evening it was there - on both my Android phone and tablet and this evening it is GONE! I can't:- see what's playing- see que- select device for Connect tried to restart and reinstall and clear cache, but nothing helps! Attached screensh...

  • Roadie
  • Hi, Yesterday evening it was there - on both my Android phone and tablet and this evening it is GONE!   I can't: - see what's playing - see que - select device for Connect   tried t...
  • johnbull_1975
  • Roadie
  • 3194 Views
  • 1 replies
  • 0 likes
  • 3194 Views
  • 1 replies
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Radio Issues

For a few weeks now I have been having issues trying to bring up the radio part of the app. After opening the app, I click on the hamburger menu, select radio, and then all the app shows is an animated green loading circle but it never loads to anyth...

  • Music Fan
  • For a few weeks now I have been having issues trying to bring up the radio part of the app. After opening the app, I click on the hamburger menu, select radio, and then all the app shows is an animat...
  • Acars999
  • Casual Listener
  • 345 Views
  • 5 replies
  • 1 likes
  • 345 Views
  • 5 replies
  • 1 likes

Downloaded music disappears

I've downloaded my +10gb playlist to my micro SD and then I'll notice all the music disappears a day or so later??? I've done this a few times with the same results. Is there an expiration time that music can stay on a device?

  • Newbie
  • I've downloaded my +10gb playlist to my micro SD and then I'll notice all the music disappears a day or so later??? I've done this a few times with the same results. Is there an expiration time that ...
  • 114 Views
  • 0 replies
  • 0 likes
  • 114 Views
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  • 0 likes