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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

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Heos wont connect to spotify on android phone

Hi, i just got to new heos 1 speakers, and they both connect to spotify on my girlfrinds iphone, but spotify on my android phone cant find them. Anny one have a tip for what i can do about that? I have re innstalled both the of the speakers and re in...

Newbie

Hi, i just got to new heos 1 speakers, and they both connect to spotify on my girlfrinds iphone, but spotify on my android phone cant find them. Anny one have a tip for what i can do about that? I ha...

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Superuser Contribution Spotfy not loud enough? Too quiet! Help

Hey So I have Spotify Premium which I use on my Mac and Android phone. I recently hosted a dance party at the local pub using my phone and spotify offline mode, with the playlist downloaded on my phone. It's funny though because when the other gal pl...

Newbie

Hey   So I have Spotify Premium which I use on my Mac and Android phone.  I recently hosted a dance party at the local pub using my phone and spotify offline mode, with the playlist downl...

aquallnite

Newbie

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7 replies

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Spotify stops playing songs after 1 second, all Albums are downloaded on smartphone

Spotify stops playing songs after 1 second,all Albums are downloaded on smartphone I must a few times disable BT connection on radio or phone and it works for the next moment reinstall / new song download - nothing help Samsung S7 bluetooth connectio...

Casual Listener

Spotify stops playing songs after 1 second, all Albums are downloaded on smartphone   I must a few times disable BT connection on radio  or phone and it works for the next moment  ...

tazzharm

Casual Listener

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Solved!! Almost ALL of my music has disappeared from my Spotify account

Hello, I have just found that almost ALL of the artits, albums and songs have disappear from my Spotify account. On the other hand, all of the playlist I had are still there, intact. But I had like 200 albums or even more, and now I just can see ONE ...

Regular

 Hello,   I have just found that almost ALL of the artits, albums and songs have disappear from my Spotify account. On the other hand, all of the playlist I had are still there, intact. ...

sergiodbn

Regular

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Music stops every few minutes

Updated Spotify to use for six hour journey today. Plays for a few minutes then stops. Now can't get through one song. I am using a Huawei Y6ii...its brand new only got it yesterday.Will this problem be fixed soon? Seems others are having similar pro...

Newbie

Updated Spotify to use for six hour journey today. Plays for a few minutes then stops. Now can't get through one song. I am using a Huawei Y6ii...its brand new only got it yesterday. Will this probl...

user-removed

Not applicable

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Solved!! Av receiver not showing under devices

My AV receiver is not coming up under devices on my Android even though they're connected to the same wifi. I have no problem connecting to the AV receiver from my iOS device.

Casual Listener

My AV receiver is not coming up under devices on my Android even though they're connected to the same wifi. I have no problem connecting to the AV receiver from my iOS device.

carrie83

Casual Listener

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Solved!! How do I find a past song I played during the last week-end ?

Hi, I didn't find the history (on my android phone) to find a past song played the last wek-end. Is it possible to retreive it ? Why don't we have a link to the historical played songs ?I also tried with the windows application, find the history empt...

Newbie

Hi,   I didn't find the history (on my android phone) to find a past song played the last wek-end. Is it possible to retreive it ? Why don't we have a link to the historical played songs ? I ...

Joe

Community Legend

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Superuser Contribution Just stops playing and hangs

So I'm playing a downloaded playlist. That's what I use Spotify for.Gets a minute into the song, just stops playing and goes into and endless whirl.Refuses to play. Sits there having a whirl doing what your stupid app wants to do rather than what I h...

Roadie

So I'm playing a downloaded playlist. That's what I use Spotify for. Gets a minute into the song, just stops playing and goes into and endless whirl. Refuses to play. Sits there having a whirl doin...

EarlPurple

Roadie

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Pagamento

Bom dia! Gostaria de mudar de forma de pagamento para boleto bancário! Pode me ajudar? Por favor não gostaria de cancelar a assinatura!

Newbie

Bom dia! Gostaria de mudar de forma de pagamento para boleto bancário! Pode me ajudar? Por favor não gostaria de cancelar a assinatura!

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App crashes

Hello I've got a nexus 5x and everytime I go on snap chat Spotify crashes. Which doesn't make sense. Why is Spotify ram consumption so high? It's taking about 100-200mb of ram which is alot. How do I fix this?

Newbie

Hello I've got a nexus 5x and everytime I go on snap chat Spotify crashes. Which doesn't make sense. Why is Spotify ram consumption so high? It's taking about 100-200mb of ram which is alot. How do I...

dalecarter

Roadie

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Solved!! ARCHIVOS LOCALES

Muy buenos días comunidad Spotify. Les dejo un pequeño "Gran" problema que estoy teniendo con la app.Antes que nada aclaro, soy usuario premium, la descarga de los archivos locales fueron realizadas bajo la misma red wifi, el UpnP del router este act...

Newbie

Muy buenos días comunidad Spotify. Les dejo un pequeño "Gran" problema que estoy teniendo con la app. Antes que nada aclaro, soy usuario premium, la descarga de los archivos locales fueron realizada...

Crhis_López

Newbie

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1 replies

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Solved!! Limit following artist

Is there a limit?

Casual Listener

Is there a limit?

zapplucky

Casual Listener

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Solved!!Superuser Contribution Spotify Constantly Crashing While Playing Music

Spotify is continuously crashing on my Meizu PRO5 phone. This did not happen a few updates ago.I doubt anyone will read this, the support here is dismal- particularly for a paid setvice, but not fixing unbroken feayures and adding fluff would do alot...

Newbie

Spotify is continuously crashing on my Meizu PRO5 phone. This did not happen a few updates ago. I doubt anyone will read this, the support here is dismal- particularly for a paid setvice, but no...

kynesthetic

Gig Goer

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No songs downloading

Edit: Sigh... as always the second I get annoyed enough by a problem to make a topic about it, it fixes itself. I have no idea how it happened but the songs finally started downloading after a week of being stuck. I was just watching TV and at some p...

Newbie

Edit: Sigh... as always the second I get annoyed enough by a problem to make a topic about it, it fixes itself.  I have no idea how it happened but the songs finally started downloading after a ...

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Equalizer gone

I can't find the equalizer anymore in rhe settings. I got the same appversion as my friend, we share the same familyaccount and both of us have android. His equalizer is where it used to be whilst mine seems to be gone, we couldn't find anywhere on t...

Newbie

I can't find the equalizer anymore in rhe settings. I got the same appversion as my friend, we share the same familyaccount and both of us have android. His equalizer is where it used to be whilst mi...

Dreadlord

Community Legend

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Premium Family account and alexa set up

I have the premium family account. I tried to set up the account on Alexa and when I do it keeps saying that I do not have a premium accont. I check the account says premium and subsctiption is current and paid. Why is this so dificult?Please advise

Newbie

I have the premium  family account.  I tried to set up the account on Alexa and when I do it keeps saying that I do not have a premium accont.  I check the account says premium and sub...

JeffSchall

Casual Listener

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Solved!! I can't play music - "Get Premium now to play ad-free music everywhere"

Hi!When I click on Shuffle Play appear this message - "Get Premium now to play ad-free music everywhere". The add is playing non-stop without sound. I uninstalled the app and downloaded it again, but no change. I also tried restarting my phone. I can...

Casual Listener

Hi! When I click on Shuffle Play appear this message - "Get Premium now to play ad-free music everywhere". The add is playing non-stop without sound. I uninstalled the app and downloaded it again, b...

mitko1pr

Casual Listener

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Unlimited stream

So I purchased a better plan in order to be able to stream my music, but for some reason once my data is used up the songs are always buffering. And it takes forever to connect to internet.What is your definition of music unlimited?

Newbie

So I purchased a better plan in order to be able to stream my music, but for some reason once my data is used up the songs are always buffering. And it takes forever to connect to internet. What is ...

Joe

Community Legend

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Superuser Contribution Downloaded playlists have all been reset to undownloaded.

Sometime since friday all my downloaded playlists have reset themselves to being undownloaded. Spotify is still using 1.8GB.Galaxy Note 3, android 5.0, spoify 7.2.0.1250 armv7. I did a complete reinstall of spotify about a month ago. Tried switching ...

Roadie

Sometime since friday all my downloaded playlists have reset themselves to being undownloaded. Spotify is still using 1.8GB. Galaxy Note 3, android 5.0, spoify 7.2.0.1250 armv7. I did a complet...

jerrawa

Roadie

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Downloaded albums not loading when offline

Hello there! Long-time Spotify on Android user here (even joined the beta and left it again). For a few months now, I have trouble when trying to listen to downloaded albums when being offline (e.g. flight mode). Basically, it's not possible. It does...

Visitor

Hello there!   Long-time Spotify on Android user here (even joined the beta and left it again). For a few months now, I have trouble when trying to listen to downloaded albums when being offli...

506 Views

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