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Please see below the current ongoing issues which are under investigation.

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Android

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Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • ThomasWYale
  • Visitor
  • 35978 Views
  • 64 replies
  • 25 likes
  • 35978 Views
  • 64 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 874113 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 874113 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Spotify Legend
  • 25574 Views
  • 3 replies
  • 0 likes
  • 25574 Views
  • 3 replies
  • 0 likes

downloaded music deleted

My Spotify app suddenly informed me that I had saved music offline on more than 3 devices and all my offline music had been deleted. I have only used Spotify on my PC and phone, and have only had a premium account for about one month. What's up with ...

  • Newbie
  • My Spotify app suddenly informed me that I had saved music offline on more than 3 devices and all my offline music had been deleted. I have only used Spotify on my PC and phone, and have only had a p...
  • Joe
  • Community Legend
  • 878 Views
  • 1 replies
  • 0 likes
  • 878 Views
  • 1 replies
  • 0 likes

My premium account become slow

So first i clear data my spotify premium because i want to redownload all my song,and then i log in,and then the problem started,When i'm log in my home and browse section won't load,at all,sometime its load when i log in log out for more than once,i...

  • Visitor
  • So first i clear data my spotify premium because i want to redownload all my song,and then i log in,and then the problem started, When i'm log in my home and browse section won't load,at all,sometim...
  • user-removed
  • Not applicable
  • 409 Views
  • 4 replies
  • 0 likes
  • 409 Views
  • 4 replies
  • 0 likes

ARMv8 and ARMv7 Spotfy App

Why is the Spotfy App only available in ARMv7, while many devices have ARMv8 SoCs and OS's? It seems the the App could be lighter/faster/more efficient if it used the ISA in the supported devices...

  • Newbie
  • Why is the Spotfy App only available in ARMv7, while many devices have ARMv8 SoCs and OS's? It seems the the App could be lighter/faster/more efficient if it used the ISA in the supported devices...
  • 3685 Views
  • 0 replies
  • 2 likes
  • 3685 Views
  • 0 replies
  • 2 likes

Playlist songs not showing on songs list in general

I downloaded a playlist of 50 songs by a band - and they play if I the playlist but don't show up on my songs list in general.

  • Regular
  • I downloaded a playlist of 50 songs by a band - and they play if I the playlist but don't show up on my songs list in general.
  • nelavasakova
  • Newbie
  • 1070 Views
  • 2 replies
  • 0 likes
  • 1070 Views
  • 2 replies
  • 0 likes

Superuser Contribution Playing stops in the middle of downloaded song

I have had issues of random playback interruptions. This occurs on and off line when playing songs on playlist on my Huawei Y6. I have uninstalled and reinstalled spotify but the problem persists. Your instructions mentioned a file com.spotify.music ...

  • Newbie
  • I have had issues of random playback interruptions. This occurs on and off line when playing songs on playlist on my Huawei Y6. I have uninstalled and reinstalled spotify but the problem persists. Yo...
  • Sophia
  • Roadie
  • 211 Views
  • 1 replies
  • 0 likes
  • 211 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify not connecting wifi

Guys, good afternoon. I would like help. I have an android and it does not work. Spotify on the Wifi network of my house does not connect. I have tested on other Wifi and connect normally. Is not a problem a router?

  • Casual Listener
  • Guys, good afternoon.   I would like help. I have an android and it does not work. Spotify on the Wifi network of my house does not connect. I have tested on other Wifi and connect normally. I...
  • diogosouzajf
  • Casual Listener
  • 298 Views
  • 2 replies
  • 0 likes
  • 298 Views
  • 2 replies
  • 0 likes

Solved!! Samsung s7

My spotify stop playing a song after 20 sec.on my samsung S7. It happens online and offline.On my laptop it works just fine.What is going on?

  • Casual Listener
  • My spotify stop playing a song after 20 sec.on my samsung S7. It happens online and offline.On my laptop it works just fine. What is going on?
  • steinen76
  • Casual Listener
  • 381 Views
  • 2 replies
  • 1 likes
  • 381 Views
  • 2 replies
  • 1 likes

Solved!! Cannot set as default player

Dear all, I have a Samsung Galaxy S6 (SM-G920I) with Android 6.0.1 and I cannot set Spotify as default player on device. On Spotify app itself there's no available option to set as defalt app for anything.I tried to remove the app (and clearing cache...

  • Regular
  • Dear all,   I have a Samsung Galaxy S6 (SM-G920I) with Android 6.0.1 and I cannot set Spotify as default player on device. On Spotify app itself there's no available option to set as defalt ap...
  • Listor
  • Newbie
  • 40859 Views
  • 9 replies
  • 2 likes
  • 40859 Views
  • 9 replies
  • 2 likes

Superuser Contribution Playlist not available

Hi, I have downloaded some Playlist to be available in offline mode, which worked perfectly fine up until two days ago. Now only some of my Playlist are not available anymore. The name is written in grey letters vs usually white and I can't click on ...

  • Newbie
  • Hi, I have downloaded some Playlist to be available in offline mode, which worked perfectly fine up until two days ago. Now only some of my Playlist are not available anymore. The name is written in ...
  • Sophia
  • Roadie
  • 3488 Views
  • 1 replies
  • 0 likes
  • 3488 Views
  • 1 replies
  • 0 likes

Superuser Contribution Playlist Filter field glitch

This has happened twice in the last couple weeks where searching/filtering in a playlist doesn't display/search properly. Just now I typed "saint" and it filtered by this term appropriately for a moment but then as I scrolled it would blink back and ...

  • Newbie
  • This has happened twice in the last couple weeks where searching/filtering in a playlist doesn't display/search properly. Just now I typed "saint" and it filtered by this term appropriately for a mom...
  • Sophia
  • Roadie
  • 370 Views
  • 1 replies
  • 0 likes
  • 370 Views
  • 1 replies
  • 0 likes

android app doesn't update automatically

the spotify app is set to get automatic updates from play store, same as my other apps. however, spotify is the only one that doesn't work. what can i do? i have cleared the cache, removed all spotify-related folders from my phone, and reinstalled.as...

  • Roadie
  • the spotify app is set to get automatic updates from play store, same as my other apps. however, spotify is the only one that doesn't work. what can i do? i have cleared the cache, removed all spotif...
  • unseenlarks
  • Roadie
  • 1225 Views
  • 6 replies
  • 0 likes
  • 1225 Views
  • 6 replies
  • 0 likes

Superuser Contribution App Slowing on Huawuei P9 Plus

Hi, I write this because i'm having some problems with the app on my new phone i purchased a month ago, the problem it's that whenever i use the app looks like it's slowed, i mean i press on... " Explore " and it take several secs ( 20 or more ) some...

  • Newbie
  • ...pp and it worked fine...   Also when i wanna hear my playlist or some public playlist and click on the songs it works like lagging, sometimes the songs starts automatically other it doesn't or w...
  • Sophia
  • Roadie
  • 184 Views
  • 1 replies
  • 0 likes
  • 184 Views
  • 1 replies
  • 0 likes

No interruption mode, not working on android

Hi, I am playing an album which is supposed to have no interruptions between the tracks. The "no interruption button is on (green). The interruptions still persist. Quite annoying.

  • Regular
  • Hi, I am playing an album which is supposed to have no interruptions between the tracks. The "no interruption button is on (green). The interruptions still persist. Quite annoying.
  • rudyskatto
  • Regular
  • 830 Views
  • 9 replies
  • 0 likes
  • 830 Views
  • 9 replies
  • 0 likes

Superuser Contribution Pagamento

Paguei a spotify no dia 14/02/17 e ainda não foi atualizado para versão Premium.OBS:Lembrando que foi pago via boleto bancário

  • Newbie
  • Paguei a spotify no dia 14/02/17 e ainda não foi atualizado para versão Premium. OBS:Lembrando que foi pago via boleto bancário
  • Sophia
  • Roadie
  • 213 Views
  • 1 replies
  • 0 likes
  • 213 Views
  • 1 replies
  • 0 likes

Superuser Contribution Certain songs glitch the app

So im using spotify on an LG G5 , i thought it was just my old phone that glitched out but i now realized its the app. When choosins certain songs, the app will glitch and wont let you skip fordward or back and it also wont let me choose another song...

  • Newbie
  • So im using spotify on an LG G5 , i thought it was just my old phone that glitched out but i now realized its the app. When choosins certain songs, the app will glitch and wont let you skip fordward ...
  • ZullyB
  • Roadie
  • 253 Views
  • 1 replies
  • 0 likes
  • 253 Views
  • 1 replies
  • 0 likes

Data usage

Why has my data usage tripled in the last few days when I am not doing a single thing different?

  • Visitor
  • Why has my data usage tripled in the last few days when I am not doing a single thing different?
  • lcolling
  • Community Legend
  • 257 Views
  • 2 replies
  • 0 likes
  • 257 Views
  • 2 replies
  • 0 likes

Superuser Contribution Playing Podcasts is not possible

Hello, using a Huawei G700 with Android 4.2.1 stock rom i have the following problem:after choosing a category in "podcasts" all channels are shown, but trying to play any, nothing happens.Reinstalling the app and restarting the phone did not work.Do...

  • Newbie
  • Hello, using a Huawei G700 with Android 4.2.1 stock rom i have the following problem: after choosing a category in "podcasts" all channels are shown, but trying to play any, nothing happens. Reinst...
  • Sophia
  • Roadie
  • 285 Views
  • 1 replies
  • 0 likes
  • 285 Views
  • 1 replies
  • 0 likes