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Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

thstdbf

Newbie

388260 Views

545 replies

34 likes

Account
Free
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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

8060 Views

0 replies

7 likes

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Solved!! Widget Becomes Inactive on Android After Closing App

Is this the correct behavior? If I restart my LG G5, the Spotify widget will be active without the app being open. After opening and closing the app, the widget becomes inactive. Slacker keeps their widget active all the time, even after shutting dow...

Regular

Is this the correct behavior?  If I restart my LG G5, the Spotify widget will be active without the app being open.  After opening and closing the app, the widget becomes inactive.   ...

Joe

Community Legend

3074 Views

3 replies

1 likes

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Android app

Hey, I have some issues with the Spotify app on my android device. I have deleted and redownload the app many times and cleared the data information. What happen is when I tap to run the app the screen turns black and goes back to the main home scree...

Newbie

Hey, I have some issues with the Spotify app on my android device. I have deleted and redownload the app many times and cleared the data information. What happen is when I tap to run the app the scre...

239 Views

0 replies

0 likes

  • 239 Views
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Cant find storage options

Ever since the new update I haven't been able to find the storage option to store music on my SD card

Newbie

Ever since the new update I haven't been able to find the storage option to store music on my SD card

saintfrancais

Newbie

297 Views

1 replies

1 likes

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  • 1 replies
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Superuser Contribution No puedo formar parte de mi Spotify premium plan familiar.

Tengo problemas al poner la dirección de el plan familiar, no se qué hacer llevo desde ayer intentando solucionar y no puedo.

Newbie

Tengo problemas al poner la dirección de el plan familiar, no se qué hacer llevo desde ayer intentando solucionar y no puedo.

ZullyB

Roadie

338 Views

1 replies

0 likes

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Superuser Contribution Playlists keeps re-downloading after a phone restart..

Hi.This problem has been bugging me the last time nowadays. I'm using offline-mode for this phone which is for the car. The problem is my playlist get "UN-Synced" everytime my phone reboots so i have to re-download every playlist again and again... I...

Newbie

Hi. This problem has been bugging me the last time nowadays. I'm using offline-mode for this phone which is for the car. The problem is my playlist get "UN-Synced" everytime my phone reboots so i ha...

ZullyB

Roadie

436 Views

1 replies

0 likes

  • 436 Views
  • 1 replies
  • 0 likes

Continuous / Autoplay only? How do I play one song at a time?

So I use the Spotify app on a daily basis from my phone, and a certain issue has come to m attention that seems like a major design flaw: there is no way that I can see to play one individual song.When in the "Search" tab, locating the desired song u...

Casual Listener

So I use the Spotify app on a daily basis from my phone, and a certain issue has come to m attention that seems like a major design flaw: there is no way that I can see to play one individual song. ...

spaghett1

Casual Listener

2036 Views

2 replies

0 likes

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Superuser Contribution Some downloads are randomly deleted

So, i have my downloads and all but then, at an apparently random moment some downloads get deleted and i just have to download them again. It pisses me off cause I don't have internet all the time and i have to use data traffic to listen to my music...

Newbie

So, i have my downloads and all but then, at an apparently random moment some downloads get deleted and i just have to download them again. It pisses me off cause I don't have internet all the time a...

ZullyB

Roadie

404 Views

1 replies

0 likes

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Superuser Contribution Fallas en la última actualización !!!

Luego de actualizar a la última versión me llevo una sorpresa muy grande al ver que la música que habia descargado ya no esta descargada !! Ayuda!!

Newbie

Luego de actualizar a la última versión me llevo una sorpresa muy grande al ver que la música que habia descargado ya no esta descargada !! Ayuda!!

ZullyB

Roadie

429 Views

1 replies

0 likes

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Solved!! Basic options no longer work

Hello, since the latest Spotify update, which was about a day ago I believe, basic things like changing the name of my playlists, sharing, deleting from the playlist and add to "up next" no longer work.While the options pop up, once I click on one of...

Casual Listener

Hello, since the latest Spotify update, which was about a day ago I believe, basic things like changing the name of my playlists, sharing, deleting from the playlist and add to "up next" no longer wo...

Will_Gortoa

Newbie

838 Views

5 replies

1 likes

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  • 5 replies
  • 1 likes

Central storage location to use

Hey Everybody,I have an issue/ idea? I was wondering how or if it can be done when you download your music to your phone or laptop/desktop that we have acentral storage location to be able to play our music across our devices. Example I have my lapto...

Regular

Hey Everybody, I have an issue/ idea? I was wondering how or if it can be done when you download your music to your phone or laptop/desktop that we have acentral storage location to be able to play ...

Joe

Community Legend

370 Views

1 replies

0 likes

  • 370 Views
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  • 0 likes

Musicas e Albums não estão disponiveis.

No Android e no Computador (Musicas e Albums não estão disponiveis. Se estiver A Musica No computador Pode importa-lo) Acontece isso direto , Já Reinstalei e Instalei .Apaguei Cache e contactei o suporte e nada .Alguém conseguiu resolver o Problema ?...

Newbie

No Android e no Computador (Musicas e Albums não estão disponiveis. Se estiver A Musica No computador Pode importa-lo) Acontece isso direto , Já Reinstalei e Instalei .Apaguei Cache e contactei o sup...

385 Views

0 replies

0 likes

Musicas e Albums não estão disponiveis.
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Solved!! Cannot search artist "oops something went wrong"

Hi! I have Spotify with a premium subscription. Since some time the Search feature doesn't work any more.. whatever name i enter Spotify doesn't show any answer and writes "oops something went wrong". I searched into the options, emptied the cache, r...

Casual Listener

Hi! I have Spotify with a premium subscription. Since some time the Search feature doesn't work any more.. whatever name i enter Spotify doesn't show any answer and writes "oops something went wrong"...

Nico

Community Legend

7783 Views

3 replies

0 likes

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New Google Account now can't download Playlist anymore. They say I've Spotify Playlists offlinebut..

I've just Playlist offline at my smartphone. But I've to do a new Google account and now I'm not allowed to get my Playlist offline because they say it's already offline at 3 devices. But I'm using the same smartphone since years. But had trouble wit...

Newbie

I've just Playlist offline at my smartphone. But I've to do a new Google account and now I'm not allowed to get my Playlist offline because they say it's already offline at 3 devices. But I'm using t...

Joe

Community Legend

371 Views

1 replies

0 likes

  • 371 Views
  • 1 replies
  • 0 likes

I don´t have the Storage option

I´ve tried to move my music to the SD card but I don´t even have the option for storage. I´ve uninstalled it several times (3 or more) and deleted cache but it´s the same. My SD card has a 58.21 GB capacity and my internal storage has only 11.57 GB (...

Visitor

I´ve tried to move my music to the SD card but I don´t even have the option for storage. I´ve uninstalled it several times (3 or more)  and deleted cache but it´s the same. My SD card has a 58.2...

Joe

Community Legend

610 Views

4 replies

0 likes

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  • 4 replies
  • 0 likes

Volume levels changing throughout songs on Android

Hey guys. First of all I'm sorry for the long winded explanation but I'm going to try and explain fully what my problem is. I am having an issue with the volume levels in Spotify on my Sony Xperia Z5 Premium running Android 7.0. I had an Android syst...

Regular

Hey guys. First of all I'm sorry for the long winded explanation but I'm going to try and explain fully what my problem is.   I am having an issue with the volume levels in Spotify on my Sony ...

simonds1

Regular

1689 Views

2 replies

0 likes

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Why does spotify continually reconnect to my old iphone?

I have signed out of all accounts, and manually disconnected my two old iPhones that were listed under devices.When I'm listening on my new android phone it constantly tries to switch back to iPhone.Why?????? I'm in a rage spiral - please help!

Casual Listener

I have signed out of all accounts, and manually disconnected my two old iPhones that were listed under devices. When I'm listening on my new android phone it constantly tries to switch back to iPhon...

246 Views

0 replies

0 likes

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Move Spotify APP to SD card?

Hi all, I've read in another thread that apparently the 30 second startup can be relieved by moving the Spotify APP itself to SD card. But my phone does not give me this possibility. I am saving data to SD, but the "move to SD card" button in Apps se...

Roadie

Hi all,   I've read in another thread that apparently the 30 second startup can be relieved by moving the Spotify APP itself to SD card. But my phone does not give me this possibility. I am sa...

Joe

Community Legend

558 Views

2 replies

0 likes

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Offline device count after update

My offline music keeps getting removed after spotify updates. It happened randomly before, but recently it was specific to the update. I noticed that the "allowed offline device" was filled with my android phone at a week apart or so (perfectly match...

Casual Listener

...his issue seems close to this other one https://community.spotify.com/t5/forums/v3_1/forumtopicpage/board-id/spotifyandroid/page/1/thread-id/59595, I don't think it's the same.

Ibonsall14

Gig Goer

775 Views

3 replies

0 likes

Android
bug report
Offline Devices
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Solved!! can't add new song to playlist on Android app

HiSince last update, I can't add a new song to a playlist.I'm listening to a song, I click on the three dots and then add to playlist but then the "pop-up" just disappear without doing anything else.Thanks in advance for your inputs.

Casual Listener

Hi Since last update, I can't add a new song to a playlist. I'm listening to a song, I click on the three dots and then add to playlist but then the "pop-up" just disappear without doing anything e...

Joe

Community Legend

943 Views

3 replies

1 likes

  • 943 Views
  • 3 replies
  • 1 likes