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[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 857576 Views
  • 11 replies
  • 49 likes
  • Android
    Guide
    Troubleshooting
  • 857576 Views
  • 11 replies
  • 49 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Moderator
  • 21628 Views
  • 3 replies
  • 0 likes
  • 21628 Views
  • 3 replies
  • 0 likes

Music is disappearing

I have noticed that some music is disappearing. A particular case is the Shinedown's last allbum "Threat to Survival", which is not available on Spotify. Another example is the Ost of Amelie, which has been missing some melodies lately. So my questio...

  • Visitor
  • I have noticed that some music is disappearing. A particular case is the Shinedown's last allbum "Threat to Survival", which is not available on Spotify. Another example is the Ost of Amelie, which h...
  • user-removed
  • Not applicable
  • 329 Views
  • 2 replies
  • 0 likes
  • 329 Views
  • 2 replies
  • 0 likes

> Release notes of the Android app updates

Hello there,could you please create a topic that gather all the latest and upcoming Release Notes of the Spotify Android application?The ones I've found are old.Thank you

  • Roadie
  • Hello there, could you please create a topic that gather all the latest and upcoming Release Notes of the Spotify Android application? The ones I've found are old. Thank you 🙂
  • Joe
  • Community Legend
  • 325 Views
  • 3 replies
  • 3 likes
  • 325 Views
  • 3 replies
  • 3 likes

Samsung - Spotify stops responding

Maybe someone has already come accross this issue. I am using Samsung Galaxy 7. Recently Spotify started to hanging up - music still plays, but you cannot do anything about it (stop, close the program or anything - only way to solve this is to restar...

  • Newbie
  • Maybe someone has already come accross this issue. I am using Samsung Galaxy 7. Recently Spotify started to hanging up - music still plays, but you cannot do anything about it (stop, close the progra...
  • Joe
  • Community Legend
  • 142 Views
  • 1 replies
  • 0 likes
  • 142 Views
  • 1 replies
  • 0 likes

Soptify App Data gets bigger and bigger...

Hello everybody!I have follwoing problem on my Samsung Galaxy J5:Altough, downloaded Music from Spotify is saved on my SD-Card the size of the Spotify-App gets bigger and bigger. Meanwihlie several GBs.Does anyone kwons this Problem or how to solve i...

  • Newbie
  • Hello everybody! I have follwoing problem on my Samsung Galaxy J5: Altough, downloaded Music from Spotify is saved on my SD-Card the size of the Spotify-App gets bigger and bigger. Meanwihlie sever...
  • Joe
  • Community Legend
  • 465 Views
  • 1 replies
  • 0 likes
  • 465 Views
  • 1 replies
  • 0 likes

playlist versatility problems

Hello, So I imported an album I bought yesterday onto Spotify and made it a secret playlist. I have a premium subscription and yet it will only play on my computer where it was originally downloaded. It will not play on any other devices. It will sho...

  • Newbie
  • Hello, So I imported an album I bought yesterday onto Spotify and made it a secret playlist. I have a premium subscription and yet it will only play on my computer where it was originally downloaded....
  • Joe
  • Community Legend
  • 146 Views
  • 1 replies
  • 0 likes
  • 146 Views
  • 1 replies
  • 0 likes

I cannot play Spotify music by using USB cable from Galxy s7 to Car stereo.

Hi,I had and Iphone and I was able to play music directly from the device into a car stereo by using the USB port.However, when I switched to Galaxy I am not able to do this anymore.I have read that this might be because licensing issues or something...

  • Newbie
  • Hi, I had and Iphone and I was able to play music directly from the device into a car stereo by using the USB port. However, when I switched to Galaxy I am not able to do this anymore. I hav...
  • Joe
  • Community Legend
  • 1640 Views
  • 1 replies
  • 0 likes
  • 1640 Views
  • 1 replies
  • 0 likes

Why did the new update delete all of my saved music?

Subject explains all. Not only could I not find my library for nearly a week, but once I found my "favorites", all of my music was gone.

  • Newbie
  • Subject explains all. Not only could I not find my library for nearly a week, but once I found my "favorites", all of my music was gone.
  • timsmith98
  • Newbie
  • 196 Views
  • 1 replies
  • 0 likes
  • 196 Views
  • 1 replies
  • 0 likes

New Lock screen and Bluetooth problems

Hi guys, I recently ditched spotify and had a try of Google play music due to the features around uploading your own music. The other features didn't really work for me, so have returned to Spotify with a new Pixel phone. Has something changed over t...

  • Newbie
  • Hi guys,   I recently ditched spotify and had a try of Google play music due to the features around uploading your own music.  The other features didn't really work for me, so have return...
  • mehmoodraza
  • Casual Listener
  • 1639 Views
  • 6 replies
  • 3 likes
  • 1639 Views
  • 6 replies
  • 3 likes

Solved!! Artists not showing up in 'Your Music' - Having to scroll through entire playlist

I have a playlist that is downloaded offline with close to 3,000 songs. I do make sure to go to online mode and update. I used to be able to see all of these songs by album and artist under the 'Your Music' section. All of the sudden, only a few song...

  • Regular
  • I have a playlist that is downloaded offline with close to 3,000 songs.  I do make sure to go to online mode and update.   I used to be able to see all of these songs by album and artist un...
  • Ezekiel920
  • Newbie
  • 34425 Views
  • 14 replies
  • 3 likes
  • 34425 Views
  • 14 replies
  • 3 likes

Refreshing skips

All you have to do is exit out the program twice and go back to the station. Then the amount of skips will reset. I dont have any proof to prove this but I know people will try this.

  • Newbie
  • All you have to do is exit out the program twice and go back to the station. Then the amount of skips will reset. I dont have any proof to prove this but I know people will try this. 
  • 376 Views
  • 0 replies
  • 0 likes
  • 376 Views
  • 0 replies
  • 0 likes

Why isn't Hamburger Bar on Android?

I wanna hamburger bar on my android phone. My sister's phone is Huawei P9 and she got hamburger bar but I have HTC One m8 and I havent hamburger Bar. I wanna hamburger bar update to my account or my phone. What can I do???

  • Newbie
  • I wanna hamburger bar on my android phone. My sister's phone is Huawei P9 and she got hamburger bar but I have HTC One m8 and I havent hamburger Bar. I wanna hamburger bar update to my account or my ...
  • MartinStoichkov
  • Community Legend
  • 251 Views
  • 1 replies
  • 0 likes
  • 251 Views
  • 1 replies
  • 0 likes

Offline Music Deleted

Using a Samsung Galaxy s7 edge. About half of my music was deleted from spotify, it was strange because the albums had half the songs downloaded, the other half deleted. I followed troubleshooting and restarted my phone. After that 100% of my albums ...

  • Casual Listener
  • Using a Samsung Galaxy s7 edge. About half of my music was deleted from spotify, it was strange because the albums had half the songs downloaded, the other half deleted. I followed troubleshooting an...
  • user-removed
  • Not applicable
  • 190 Views
  • 1 replies
  • 1 likes
  • 190 Views
  • 1 replies
  • 1 likes

Player on notification is too big

I have a Galaxy Note 3, Android version: 5.0 and Spotify version: 7.1.0.1025I also have the same version on a Nvidia Shield K1, running android 6.0The problem I have on the Note 3 is that when I play something and the notification appears, it is too ...

  • Music Fan
  • I have a Galaxy Note 3, Android version: 5.0 and Spotify version: 7.1.0.1025 I also have the same version on a Nvidia Shield K1, running android 6.0 The problem I have on the Note 3 is that when ...
  • Gonzonp
  • Music Fan
  • 233 Views
  • 1 replies
  • 0 likes
  • Android
  • 233 Views
  • 1 replies
  • 0 likes

Songs undownload constantly,now spotify wont connect to Bluetooth

Im a premium user I'm actually paying for this why I do not know,I'm constantly having to re download all of my songs, every.....single....one !!!,at least once a week, then many songs stop in the middle where there is a gap that won't play ,now it w...

  • Gig Goer
  • Im a premium user I'm actually paying for this why I do not know,I'm constantly having to re download all of my songs, every.....single....one !!!,at least once a week, then many songs stop in the mi...
  • 156 Views
  • 0 replies
  • 0 likes
  • 156 Views
  • 0 replies
  • 0 likes

Constantly re-downloading music, help? (Galexy S5 Neo)

Hey Guys So i just got Spotify about 4 days ago, within these 4 days i have had to "download" my entire library. in and around 858 songs everytime. I was wondering what the issue is. my friend who has been a Spotify member for months now says this ha...

  • Newbie
  • Hey Guys    So i just got Spotify about 4 days ago, within these 4 days i have had to "download" my entire library. in and around 858 songs everytime. I was wondering what the issue is. m...
  • Johnnyhated
  • Gig Goer
  • 129 Views
  • 1 replies
  • 0 likes
  • 129 Views
  • 1 replies
  • 0 likes

Freezes contantly on Android (Moto X Play)

My spotify seems to lock up all the time and has taken over 20 minutes twice this week already just to load 1 artist. That's me sitting on my lunch break for 20 minutes just waiting in silence for anything on spotify to load on a perfectly fine inter...

  • Newbie
  • My spotify seems to lock up all the time and has taken over 20 minutes twice this week already just to load 1 artist. That's me sitting on my lunch break for 20 minutes just waiting in silence for an...
  • sam__vieira
  • Newbie
  • 232 Views
  • 1 replies
  • 0 likes
  • 232 Views
  • 1 replies
  • 0 likes

Not received Year in Review email

Hi, today i heard the year in review was going to be sent by email today so i activated the news/offer options but i didnt received it yet.

  • Newbie
  • Hi, today i heard the year in review was going to be sent by email today so i activated the news/offer options but i didnt received it yet. 
  • user-removed
  • Not applicable
  • 485 Views
  • 1 replies
  • 0 likes
  • 485 Views
  • 1 replies
  • 0 likes

Superuser Contribution Removing songs from a playlist

Well if you accidentally slide your screen it removes the song from your playlist. I think it should ask something like "Are you **bleep**ing sure?" because i have removed so many songs by accident. It shouldn't just be like slide and remove. And als...

  • Casual Listener
  • Well if you accidentally slide your screen it removes the song from your playlist. I think it should ask something like "Are you **bleep**ing sure?" because i have removed so many songs by ...
  • RodrigoPalma
  • Roadie
  • 160 Views
  • 1 replies
  • 0 likes
  • 160 Views
  • 1 replies
  • 0 likes