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Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Android

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Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • jt120
  • Casual Listener
  • 42570 Views
  • 66 replies
  • 25 likes
  • 42570 Views
  • 66 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 878076 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 878076 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 26379 Views
  • 4 replies
  • 0 likes
  • 26379 Views
  • 4 replies
  • 0 likes

Daily Mix Error Message

Hi - For about 2 weeks now I've been getting the "Sorry, an error occurred" when I try to listen to or go to my Daily Mix list. Very frustrating as I enjoy this feature! I'm using and iPhone 6S and 7, and iPad Air 2, all 3 will not work... Any one ab...

  • Casual Listener
  • Hi -   For about 2 weeks now I've been getting the "Sorry, an error occurred" when I try to listen to or go to my Daily Mix list.  Very frustrating as I enjoy this feature!  I'm usin...
  • positronmchappy
  • Casual Listener
  • 1100 Views
  • 3 replies
  • 1 likes
  • 1100 Views
  • 3 replies
  • 1 likes

No Podcast Feature

I saw there is spotify podcast feature advertised but I can't seem to find it. It look like it's missing compleat ly from my app.

  • Casual Listener
  • I saw there is spotify podcast feature advertised but I can't seem to find it. It look like it's missing compleat ly from my app.
  • 307 Views
  • 0 replies
  • 0 likes
  • podcast
    Shows
  • 307 Views
  • 0 replies
  • 0 likes

Problems with wifi/ mobile data

When I have full four bars of Wi-Fi, or 4G mobile data all other Internet apps work absolutely fine on my Samsung S6. However with my Spotify Free acount I'll press shuffle play and automatically lock my phone but despite my data or Wi-Fi still being...

  • Newbie
  • When I have full four bars of Wi-Fi, or 4G mobile data all other Internet apps work absolutely fine on my Samsung S6. However with my Spotify Free acount I'll press shuffle play and automatically loc...
  • 330 Views
  • 0 replies
  • 0 likes
  • 330 Views
  • 0 replies
  • 0 likes

Sarki kullanilamiyor

Android telefonumda premium üyeyim dün sorunsuz çalışıyordu bugün bazı şarkılar çalınamayan şarkı diye görünüyor ne yapabilirim

  • Regular
  • Android telefonumda premium üyeyim dün sorunsuz çalışıyordu bugün bazı şarkılar çalınamayan şarkı diye görünüyor ne yapabilirim
  • 998 Views
  • 0 replies
  • 0 likes
  • 998 Views
  • 0 replies
  • 0 likes

Downloaded songs

Hi, I'm using Spotify from about a month. I noticed that it occupies about 500 MB but I've not a premium account!! I can't download songs but there is a folder called "downloaded songs" which is too big! If I delete that one, what will happen? thanks...

  • Newbie
  • Hi, I'm using Spotify from about a month. I noticed that it occupies about 500 MB but I've not a premium account!! I can't download songs but there is a folder called "downloaded songs" which is too ...
  • itu_
  • Community Legend
  • 246 Views
  • 1 replies
  • 0 likes
  • 246 Views
  • 1 replies
  • 0 likes

Spotify logo while listening music

Hi, The change might come from an update but I want to make sure. While I listen to spotify, I don't have anymore the spotify logo appearing at the top of my screen. It was helpfull to quickly access to the app. Can anyone confirm if this option is n...

  • Casual Listener
  • Hi,   The change might come from an update but I want to make sure. While I listen to spotify, I don't have anymore the spotify logo appearing at the top of my screen. It was helpfull to quick...
  • markusandrik
  • Casual Listener
  • 325 Views
  • 2 replies
  • 0 likes
  • 325 Views
  • 2 replies
  • 0 likes

Solved!! spotify app will stop when using chrome browser?

Hello all, as stated in the subject I have the app running (premium user) and music plays fine on my non rooted sony xperia z1 running fully up to date lollypop. I then open chrome and browse and it will stop the music and close Spotify. If I do the ...

  • Casual Listener
  • Hello all, as stated in the subject I have the app running (premium user) and music plays fine on my non rooted sony xperia z1 running fully up to date lollypop. I then open chrome and browse and it ...
  • AciDCooL
  • Newbie
  • 5467 Views
  • 5 replies
  • 1 likes
  • 5467 Views
  • 5 replies
  • 1 likes

Solved!! Library Dowbload

I have a little question:when you're in the library with all your saved songs, there's a little switch saying download. Is it normal that, if u switch it off and on again, every time spotify downloads all your songs in the library again? I think that...

  • Casual Listener
  • I have a little question: when you're in the library with all your saved songs, there's a little switch saying download. Is it normal that, if u switch it off and on again, every time spotify downlo...
  • user-removed
  • Not applicable
  • 521 Views
  • 3 replies
  • 0 likes
  • 521 Views
  • 3 replies
  • 0 likes

Downloaded playlist not adding new songs

I have downloaded one playlist of 128 songs on my Samsung Galaxy J7 which I have a 64gb SD card installed on. It downloaded fine, then I went back to my computer and added a few more songs to this playlist but my phone will not downloaded the new son...

  • Casual Listener
  • I have downloaded one playlist of 128 songs on my Samsung Galaxy J7 which I have a 64gb SD card installed on. It downloaded fine, then I went back to my computer and added a few more songs to this pl...
  • 216 Views
  • 0 replies
  • 0 likes
  • 216 Views
  • 0 replies
  • 0 likes

Save last position/track in album or playlist?

Hello, is there a way to save the current or last listened track in a album? If you listen to an audiobook which lasts 7 hours or more, you can't interrupt listening for listen to some music and switch back to the last postiion/track of the audiobook...

  • Casual Listener
  • Hello,   is there a way to save the current or last listened track in a album?   If you listen to an audiobook which lasts 7 hours or more, you can't interrupt listening for listen to s...
  • EssenceBlue
  • Newbie
  • 1652 Views
  • 2 replies
  • 14 likes
  • 1652 Views
  • 2 replies
  • 14 likes

Maximum Frustration with Spotify App

Hi, I don't want to use FaceBook any more and have deleted it from my phone. So to log in to Spotify and use the app on my phone I believe I need:To Set a Device in Spotify Admin(Which does not result in an email sent through)Therefore I log into Fac...

  • Casual Listener
  • Hi,   I don't want to use FaceBook any more and have deleted it from my phone. So to log in to Spotify and use the app on my phone I believe I need: To Set a Device in Spotify Admin (Which ...
  • 201 Views
  • 0 replies
  • 0 likes
  • 201 Views
  • 0 replies
  • 0 likes

Backing up a Samsung Galaxy Edge

I have to replace both screens and I am told I will lose all data. Will my back up to an on board storage card save all my library of Spotify music?

  • Newbie
  • I have to replace both screens and I am told I will lose all data. Will my back up to an on board storage card save all my library of Spotify music?
  • 170 Views
  • 0 replies
  • 0 likes
  • 170 Views
  • 0 replies
  • 0 likes

New Spotify Update and what is wrong with "ME"

Hey Peeps,just wanted to ask what in the world is going on with the new spotify update. First of all, i cant go to artists and select show downloaded only, it shows me none, but then i remove the filters and suddenly there are some donwloaded albums....

  • Newbie
  • Hey Peeps, just wanted to ask what in the world is going on with the new spotify update.   First of all, i cant go to artists and select show downloaded only, it shows me none, but then i rem...
  • mackrider21
  • Newbie
  • 973 Views
  • 3 replies
  • 2 likes
  • 973 Views
  • 3 replies
  • 2 likes

changing payment information

I need to change my payment information to my new debit card but every time I try to update it I get a red error message telling me to enter my expiry month. Clearly, I've already entered the expiration of my card into the appropriate box. I've tried...

  • Newbie
  • I need to change my payment information to my new debit card but every time I try to update it I get a red error message telling me to enter my expiry month. Clearly, I've already entered the expirat...
  • 162 Views
  • 0 replies
  • 0 likes
  • 162 Views
  • 0 replies
  • 0 likes

Failed connect with facebook

Okay, I'm having a little problemYear ago I started my adventure with Spotify, I have account and it is or was connected with Facebook. When I'm trying to log with normal email address, today, Spotify automatically try to log me with using Facebook b...

  • Visitor
  • Okay, I'm having a little problem Year ago I started my adventure with Spotify, I have account and it is or was connected with Facebook. When I'm trying to log with normal email address, today, Spot...
  • 232 Views
  • 0 replies
  • 0 likes
  • 232 Views
  • 0 replies
  • 0 likes

Local data files won't sync

Hi, I've used local music files on Spotify before and it worked. Now when I'm tyring to add local music files on my stationed computer, the files won't download on my phone. I've tried uninstall and install on both of them, but no luck... It is just ...

  • Newbie
  • Hi, I've used local music files on Spotify before and it worked. Now when I'm tyring to add local music files on my stationed computer, the files won't download on my phone. I've tried uninstall and ...
  • 175 Views
  • 0 replies
  • 0 likes
  • 175 Views
  • 0 replies
  • 0 likes

All offline playlists deleted. AGAIN!!!!!!

So once again, all my downloaded for offline listening playlists have been deleted from my phone.And yet again I have to redownload them. My expense, my time. Garbage app, garbage service and support, same garbage bugs repeating and reappearing over ...

  • Roadie
  • So once again, all my downloaded for offline listening playlists have been deleted from my phone. And yet again I have to redownload them. My expense, my time.   Garbage app, garbage service ...
  • user-removed
  • Not applicable
  • 259 Views
  • 1 replies
  • 0 likes
  • 259 Views
  • 1 replies
  • 0 likes

Unable to rearrange songs in a playlist:(

I cannot for the life of me figure out how to drag and rearrange songs in my playlists, and it is driving me crazy! When I try to drag and drop on my desktop I get the circle with a line through it icon meaning "no", and on my phone I don't even get ...

  • Newbie
  • I cannot for the life of me figure out how to drag and rearrange songs in my playlists, and it is driving me crazy! When I try to drag and drop on my desktop I get the circle with a line through it i...
  • 191 Views
  • 0 replies
  • 1 likes
  • 191 Views
  • 0 replies
  • 1 likes

No Inbox

A friend has sent me some music but I cannot find my inbox. Where there should be a bell icon I only have the find friends icon. Where can I find my inbox and the music shared with me?

  • Newbie
  • A friend has sent me some music but I cannot find my inbox. Where there should be a bell icon I only have the find friends icon. Where can I find my inbox and the music shared with me?
  • Maxim
  • Spotify Star
  • 342 Views
  • 1 replies
  • 0 likes
  • 342 Views
  • 1 replies
  • 0 likes

I wonna unistall my spotify but cant

i bough my sone xperia xa yersterday nad spotify was install already, so i wonna uninstall it but cant, can only disable it. i have contact sony support and they says to me 'it may was a probleme with spotify, go to spotify support' PLS HELP

  • Newbie
  • i bough my sone xperia xa yersterday nad spotify was install already, so i wonna uninstall it but cant, can only disable it. i have contact sony support and they says to me 'it may was a probleme wit...
  • fede_ash
  • Newbie
  • 442 Views
  • 2 replies
  • 0 likes
  • 442 Views
  • 2 replies
  • 0 likes