Announcements

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 846491 Views
  • 11 replies
  • 49 likes
  • Android
    Guide
    Troubleshooting
  • 846491 Views
  • 11 replies
  • 49 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Moderator
  • 16006 Views
  • 3 replies
  • 0 likes
  • 16006 Views
  • 3 replies
  • 0 likes

Spotify connect resets every time the app is switched to?

This is an interesting problem that's just started occuring today.Every time I open the app on the phone, or simply swipe to unlock while it's in the foreground, Spotify connect drops from my receiver, and goes back to "devices available" with the so...

  • Music Fan
  • This is an interesting problem that's just started occuring today. Every time I open the app on the phone, or simply swipe to unlock while it's in the foreground, Spotify connect drops from my rec...
  • doctordyna
  • Music Fan
  • 246 Views
  • 4 replies
  • 0 likes
  • 246 Views
  • 4 replies
  • 0 likes

Playing on laudspeaker after unplugging headfones

Last few weeks I'm facing a new problem on my Nexus 5x. After unplugging headfones the music continues to Play over laudspeaker instead of resume. Bitte not always.

  • Casual Listener
  • Last few weeks I'm facing a new problem on my Nexus 5x. After unplugging headfones the music continues to Play over laudspeaker instead of resume. Bitte not always.
  • Joe
  • Community Legend
  • 220 Views
  • 3 replies
  • 0 likes
  • bug
  • 220 Views
  • 3 replies
  • 0 likes

Superuser Contribution Google cast in Android app stopped working

From one day to another the app won't cast to my chrome cast anymore. When I cast from the general cast app, it works. But when I go to Spotify > Devices Available > Chromecast name, it goes to "Connecting.." and then just returns.

  • Music Fan
  • From one day to another the app won't cast to my chrome cast anymore.   When I cast from the general cast app, it works. But when I go to Spotify > Devices Available > Chromecast name, i...
  • rpbaptist
  • Music Fan
  • 308 Views
  • 3 replies
  • 1 likes
  • 308 Views
  • 3 replies
  • 1 likes

Spotify keeps closing when entering "fullscreen" view...

I've got the latest version of Spotify (to be exact 6.3.0.882) on my phone (Xiaomi Note 3 Pro running Android 5.1).If tap on the bar on the bottom of the app, the one that show what is currently playing Spotify crashes immiediately and exists. From t...

  • Newbie
  • I've got the latest version of Spotify (to be exact 6.3.0.882) on my phone (Xiaomi Note 3 Pro running Android 5.1). If tap on the bar on the bottom of the app, the one that show what is currently pl...
  • 204 Views
  • 0 replies
  • 0 likes
  • 204 Views
  • 0 replies
  • 0 likes

Lock Screen back and forward doesn't function

Hey. In the lock screen mode back and forward buttons doesn't do anything. Pause functions as usual. To move between the tracks, have to go to app and push buttons there. Started after the last update for me. Also the exit button in the lock screen m...

  • Casual Listener
  • Hey. In the lock screen mode back and forward buttons doesn't do anything. Pause functions as usual. To move between the tracks, have to go to app and push buttons there. Started after the last updat...
  • 11154442406
  • Casual Listener
  • 380 Views
  • 5 replies
  • 1 likes
  • 380 Views
  • 5 replies
  • 1 likes

Solved!! Can't play some songs in downloaded playlist

Hey,recently I downloaded a few playlists to my android phone, got offline to listen to them but some songs won't play or stop playing at a particular point no matter how often I restart them. I even tried do delete other playlists because I thought ...

  • Casual Listener
  • Hey, recently I downloaded a few playlists to my android phone, got offline to listen to them but some songs won't play or stop playing at a particular point no matter how often I restart them. I ev...
  • Rochelle_Suo
  • Casual Listener
  • 364 Views
  • 3 replies
  • 0 likes
  • 364 Views
  • 3 replies
  • 0 likes

Solved!! Exclusive the forever edition

I was wondering why exclusive the forever edition by Chris brown is not on spotify. is it because of a certain license transfer?

  • Casual Listener
  • I was wondering why exclusive the forever edition by Chris brown is not on spotify. is it because of a certain license transfer?
  • kirashi
  • Community Legend
  • 1644 Views
  • 3 replies
  • 1 likes
  • 1644 Views
  • 3 replies
  • 1 likes

Solved!! Samsung Galaxy S7 Problems

I recently upgraded to a Samsung Galaxy S7 and for a while was using Spotify Premium without any troubles. However of late a few annoying troubles have started.- the Home screen widget does not work anymore.- the Lock screen widget no longer appears ...

  • Casual Listener
  • I recently upgraded to a Samsung Galaxy S7 and for a while was using Spotify Premium without any troubles. However of late a few annoying troubles have started. - the Home screen widget does not w...
  • NikhilSN
  • Casual Listener
  • 890 Views
  • 2 replies
  • 0 likes
  • 890 Views
  • 2 replies
  • 0 likes

Entire account wiped!

Everything is gone! All my music and playlists have disappeared after the app uninstalled itself, then after reinstalling, closed itself out and said I had no more storage, which is a lie.

  • Visitor
  • Everything is gone! All my music and playlists have disappeared after the app uninstalled itself, then after reinstalling, closed itself out and said I had no more storage, which is a lie.
  • Joe
  • Community Legend
  • 261 Views
  • 1 replies
  • 0 likes
  • 261 Views
  • 1 replies
  • 0 likes

Solved!! Can't Download Local Files Music

I just can't donwload Local Files on my cellphone. I get stuck on this message "Waiting to download" but the music never gets downloaded and I dont know why. Can anyone help me please?Obs: There's an image as attachment.

  • Casual Listener
  • I just can't donwload Local Files on my cellphone. I get stuck on this  message "Waiting to download" but the music never gets downloaded and I dont know why. Can anyone help me please? Obs: Th...
  • kirashi
  • Community Legend
  • 16281 Views
  • 4 replies
  • 0 likes
  • 16281 Views
  • 4 replies
  • 0 likes

i cant see spotify controls in notification bar & block screen

Im premium since several months ago.With the new upload in my phone (samsung s4) i cant see the spotify controls in notification bar and block screen.Now im thinking leave Spotify cause of this mistake.¿Can i get any help about how to get those contr...

  • Newbie
  • Im premium since several months ago. With the new upload in my phone (samsung s4) i cant see the spotify controls in notification bar and block screen. Now im thinking leave Spotify cause of this m...
  • Joe
  • Community Legend
  • 213 Views
  • 1 replies
  • 0 likes
  • 213 Views
  • 1 replies
  • 0 likes

Android 7 no lockscreen control

Hey there, so I installed spotify on my android 7 phone (stock) and I have no possibility to control (play/pause, next etc.) in my lockscreen. Even in the drop down menu is no spotify interface. So I have to unlock my phone and open the app to pause/...

  • Visitor
  • Hey there,   so I installed spotify on my android 7 phone  (stock) and I have no possibility to control (play/pause, next etc.) in my lockscreen.  Even in the drop down menu is no sp...
  • Joe
  • Community Legend
  • 809 Views
  • 1 replies
  • 0 likes
  • 809 Views
  • 1 replies
  • 0 likes

Superuser Contribution Local de armazenamento.

Em meu dispositivo não está aparecendo a opção "Armazenamento" quando vou em configurar. Já tentei reinstalar mas o problema persiste... o que devo fazer?

  • Newbie
  • Em meu dispositivo não está aparecendo a opção "Armazenamento" quando vou em configurar. Já tentei reinstalar mas o problema persiste... o que devo fazer?
  • EstefanyA_Bog
  • Roadie
  • 201 Views
  • 1 replies
  • 0 likes
  • 201 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify gift card 3 monate

Ich habe eine spotify premium Karte für drei Monate gekauft und eingelöst am Anfang hat es funktioniert. Seit heute kann ich meine erstellte playlist und Songs nicht mehr anspielen (nur noch shuffle), die einstellungen kann ich verändern. Spotify zei...

  • Newbie
  • Ich habe eine spotify premium Karte für drei Monate gekauft und eingelöst am Anfang hat es funktioniert. Seit heute kann ich meine erstellte playlist und Songs nicht mehr anspielen (nur noch shuffle)...
  • EstefanyA_Bog
  • Roadie
  • 194 Views
  • 1 replies
  • 0 likes
  • 194 Views
  • 1 replies
  • 0 likes

App crashes in specific functions

In spotify, when i enter "related artists" or "messages", it closes/crashes approximatly two thirds of the time. This only happens on my yoga tablet 2-1050F. No matter what subscription i login through, premium or free, dont matter, it just closes wh...

  • Newbie
  • In spotify, when i enter "related artists" or "messages", it closes/crashes approximatly two thirds of the time.  This only happens on my yoga tablet 2-1050F. No matter what subscription i &nbs...
  • Miikka123
  • Newbie
  • 226 Views
  • 1 replies
  • 0 likes
  • 226 Views
  • 1 replies
  • 0 likes

Cannot access synced albums/playlist when offline

Hi, When my phone is offline, I can't access any of my synced albums or playlist. This is a real blocker and I hope you can help me. To be precise I can access the list of albums (and the list of playlists) and when I choose one, the album/playlist v...

  • Visitor
  • Hi,   When my phone is offline, I can't access any of my synced albums or playlist. This is a real blocker and I hope you can help me.   To be precise I can access the list of albums (a...
  • user-removed
  • Not applicable
  • 236 Views
  • 1 replies
  • 0 likes
  • Android
    Offline Access
  • 236 Views
  • 1 replies
  • 0 likes

Superuser Contribution My spotify app crashes when i try to log in on android phone

My spotify app crashes immediately when i try log in on android phone! i have allready tried to re-install atleast 10 times, it didn`t work. Then i tried to log in with my girlfriend`s account, and it worked, then i logged out and logged in with my o...

  • Newbie
  • My spotify app crashes immediately when i try log in on android phone! i have allready tried to re-install atleast 10 times, it didn`t work. Then i tried to log in with my girlfriend`s account, and i...
  • EstefanyA_Bog
  • Roadie
  • 159 Views
  • 1 replies
  • 0 likes
  • 159 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify notification bar and lock screen controls don't skip songs

The lock screen and notification bar controls are there, but they don't work, I've tried skipping songs and it just doesn't do anything.

  • Newbie
  • The lock screen and notification bar controls are there, but they don't work, I've tried skipping songs and it just doesn't do anything.
  • EstefanyA_Bog
  • Roadie
  • 269 Views
  • 1 replies
  • 3 likes
  • 269 Views
  • 1 replies
  • 3 likes