Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

  • 1113 Views
  • 0 replies
  • 4 likes

Customization of playlists (cover and description box)

I can't show the album cover on the lock screen while I'm listening

  • Newbie
  • I can't show the album cover on the lock screen while I'm listening
  • Joe
  • Community Legend
  • 267 Views
  • 1 replies
  • 0 likes
  • 267 Views
  • 1 replies
  • 0 likes

Solved!! Hacked account

Hello, so my account has been recently hacked. After several e-mail I finally got it back but now all I have is some playlists from Dominican republic and all songs from "Your Music" sections are missing. I don't have to describe how angry I am. Not ...

  • Casual Listener
  • Hello,   so my account has been recently hacked. After several e-mail I finally got it back but now all I have is some playlists from Dominican republic and all songs from "Your Music" section...
  • Whirt
  • Casual Listener
  • 506 Views
  • 2 replies
  • 0 likes
  • 506 Views
  • 2 replies
  • 0 likes

Solved!! Spotify 7.9.0.746 dont download music by celular network

Hi, my name is jorge. I from Argentina.I have a problem with this version of Spotify. When try download music by celular network, never start. I modify de config but have not effect. Please y need help for this problem.Be.

  • Newbie
  • Hi, my name is jorge. I from Argentina. I have a problem with this version of Spotify. When try download music by celular network, never start. I modify de config but have not effect. Please y need ...
  • Joe
  • Community Legend
  • 641 Views
  • 1 replies
  • 0 likes
  • 641 Views
  • 1 replies
  • 0 likes

Change subscription from normal premium to family

Is it possible to change my account from a regular premium account to a family premium account without losing all my downloaded and saved songs ? My family wants to use Spotify aswell ( I am the only one using it so far ) and I'd like to also get the...

  • Newbie
  • Is it possible to change my account from a regular premium account to a family premium account without losing all my downloaded and saved songs ? My family wants to use Spotify aswell ( I am the only...
  • Hubo
  • Community Legend
  • 503 Views
  • 1 replies
  • 0 likes
  • 503 Views
  • 1 replies
  • 0 likes

Move playlist to folder

How does one move a playlist into a folder?Thanks

  • Gig Goer
  • How does one move a playlist into a folder? Thanks
  • Hubo
  • Community Legend
  • 9528 Views
  • 3 replies
  • 0 likes
  • 9528 Views
  • 3 replies
  • 0 likes

Sound going in and out

I have an Android 5. Recently my paid account sound is going in and out. I've been working on this for days, trying all of the instructions I've found here. Nothing works. It works fine on my laptop.

  • Newbie
  • I have an Android 5.  Recently my paid account sound is going in and out.  I've been working on this for days, trying all of the instructions I've found here.  Nothing works.  It ...
  • 196 Views
  • 0 replies
  • 0 likes
  • 196 Views
  • 0 replies
  • 0 likes

Superuser Contribution App keeps stopping

I have recently updated my Samsung S5 and found my spotify was cutting out. I reinstalled the app which was working fine until I tried to download all the songs I was missing when offline since they disappeared when I reinstalled the app. Now its con...

  • Newbie
  • I have recently updated my Samsung S5 and found my spotify was cutting out. I reinstalled the app which was working fine until I tried to download all the songs I was missing when offline since ...
  • MonicaM_Bogota
  • Roadie
  • 487 Views
  • 1 replies
  • 0 likes
  • 487 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Spotify logging out by its own

I've been a premium user off this amazing app since November of 2014 and a frequent user since the beginning of the same year. Recently I'm facing a really annoying problem that is almost making me switch to another music app. I've had to format my p...

  • Casual Listener
  • I've been a premium user off this amazing app since November of 2014 and a frequent user since the beginning of the same year. Recently I'm facing a really annoying problem that is almost making me s...
  • MonicaM_Bogota
  • Roadie
  • 28388 Views
  • 1 replies
  • 0 likes
  • 28388 Views
  • 1 replies
  • 0 likes

Solved!! Spotify doesn't go on playing songs

I can hear a few songs in a row, but after them I have to unlock my Phone again and go on the Spotify App

  • Casual Listener
  • I can hear a few songs in a row, but after them I have to unlock my Phone again and go on the Spotify App
  • DerLado
  • Casual Listener
  • 653 Views
  • 2 replies
  • 0 likes
  • 653 Views
  • 2 replies
  • 0 likes

Can't sync from my Desktop

Hello I used to sync and download my playlists from my desktop into my android.... now its gone... Why is that???? I have a lot of playlists and download one by one in my phone is pretty stupid, I used to do that with one click in my desktop.... Is t...

  • Regular
  • Hello   I used to sync and download my playlists from my desktop into my android.... now its gone... Why is that???? I have a lot of playlists and download one by one in my phone is pretty stu...
  • Sk0ll
  • Regular
  • 393 Views
  • 2 replies
  • 0 likes
  • 393 Views
  • 2 replies
  • 0 likes

Songs wont play

  • Casual Listener
  • Greg49
  • Casual Listener
  • 344 Views
  • 2 replies
  • 0 likes
  • 344 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution Smart Offline Mode for Mobile Apps

My smart phone constantly says i'm offline and I always have my WiFi on. Either way, I have premium & my offline setting is on and it never plays any of my music. I have read several articles on here, tried everything, and nothing helped. I want dire...

  • Casual Listener
  • My smart phone constantly says i'm offline and I always have my WiFi on. Either way, I have premium & my offline setting is on and it never plays any of my music. I have read several articles on ...
  • Joe
  • Community Legend
  • 845 Views
  • 5 replies
  • 0 likes
  • 845 Views
  • 5 replies
  • 0 likes

Problemas de almacenamiento

Hola!Me pueden ayudar de favor para saber como puedo mover mi spoti a la tarjeta SD.Cuando lo descargue automaticamente se guarda en la memoria interna tengo un xperia xa ultra y lo quiero hacer manualmente desde una pc pero no me aparece una carpeta...

  • Newbie
  • Hola! Me pueden ayudar de favor para saber como puedo mover mi spoti a la tarjeta SD. Cuando lo descargue automaticamente se guarda en la memoria interna tengo un xperia xa ultra y lo quiero hacer ...
  • 426 Views
  • 0 replies
  • 1 likes
  • 426 Views
  • 0 replies
  • 1 likes

Playlist viewing and shuffle

Hi,I've had Premium for many years and there has always been an option on my various android phones to view all the tracks within a certain playlist, and then play that list in Shuffle mode. I reinstalled Spotify today as it was getting buggy and now...

  • Regular
  • Hi, I've had Premium for many years and there has always been an option on my various android phones to view all the tracks within a certain playlist, and then play that list in Shuffle mode.  ...
  • Sk0ll
  • Regular
  • 1192 Views
  • 9 replies
  • 8 likes
  • 1192 Views
  • 9 replies
  • 8 likes

Queue button is gone

My queue button is just gone...

  • Casual Listener
  • My queue button is just gone...
  • BlakeTheDJ
  • Newbie
  • 463 Views
  • 2 replies
  • 0 likes
  • 463 Views
  • 2 replies
  • 0 likes

Downloads no longer working

I'm a Spotify premium member but the app no longer seems to download the music to my phone any more. This has been happening for a few weeks now with my phone saying 0 out of 51 (0% complete). Occasionally I'm lucky and one song will download but not...

  • Visitor
  • I'm a Spotify premium member but the app no longer seems to download the music to my phone any more. This has been happening for a few weeks now with my phone saying 0 out of 51 (0% complete). Occasi...
  • Joe
  • Community Legend
  • 309 Views
  • 1 replies
  • 0 likes
  • 309 Views
  • 1 replies
  • 0 likes

HTC One N7 Nougat - Music stops on screenlock

Just that, really annoying. Permissions all OK. Just started doing it last night.

  • Casual Listener
  • Just that, really annoying. Permissions all OK. Just started doing it last night.
  • ViktoriaB
  • Newbie
  • 343 Views
  • 2 replies
  • 0 likes
  • 343 Views
  • 2 replies
  • 0 likes

unable to switch to wifi speaker

Hi all,I have problem with connection to wifi speaker.I'm using MUZO on wifi and Spotify offers me more devices, but I can not run them.Please see screen shot. "kocka" is wifi speaker, I can not run it from here..It just simly plays on the background...

  • Casual Listener
  • Hi all, I have problem with connection to wifi speaker. I'm using MUZO on wifi and Spotify offers me more devices, but I can not run them. Please see screen shot. "kocka" is wifi speaker, I can no...
  • Joe
  • Community Legend
  • 699 Views
  • 4 replies
  • 0 likes
  • 699 Views
  • 4 replies
  • 0 likes