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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

6025 Views

0 replies

7 likes

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Local Files not downloading onto my offline playlist

They previously worked, but all of a sudden the new ones I added are greyed out on my phone and will not download. I have tried everything from deleting the app and reinstalling it, but nothing works. Now that I reinstalled it, the songs I previously...

Regular

They previously worked, but all of a sudden the new ones I added are greyed out on my phone and will not download. I have tried everything from deleting the app and reinstalling it, but nothing works...

aramchoii

Regular

4687 Views

7 replies

1 likes

  • 4687 Views
  • 7 replies
  • 1 likes

Spotify stops in background!!!!

Hey guys, so im listening to spotify and then I want to go on another app (like Clash Royale) and then spotify just stops!!!! Its so frustrating. I have premium, with my Galaxy S6 Edge, Android 6.1

Casual Listener

Hey guys, so im listening to spotify and then I want to go on another app (like Clash Royale) and then spotify just stops!!!! Its so frustrating. I have premium, with my Galaxy S6 Edge, Android 6.1

Digo001

Newbie

62204 Views

7 replies

3 likes

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  • 7 replies
  • 3 likes

Spotify Connect with wifi hotspot

I have discovered an intereseting thing. I have recently installed a Tiny Audio M7 to make my old 70'ies amp smart. And this little Tiny is equiped with Spotify Connect. Unfortunately we dont have wifi installed in our cabin, and I then tested whethe...

Newbie

I have discovered an intereseting thing.    I have recently installed a Tiny Audio M7 to make my old 70'ies amp smart. And this little Tiny is equiped with Spotify Connect. Unfortunately ...

4557 Views

0 replies

0 likes

Android
Connect
hotspot
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(not so smart) Smartwatch + Spotify problems

Hi, everyone. My girlfriend bought me a not so smart smartwatch and even though it's quite alright, the problem is that I have a music playing app on the smartwatch and when I try to control Spotify on the smartwatch or on the phone, it doesn't matte...

Newbie

Hi, everyone. My girlfriend bought me a not so smart smartwatch and even though it's quite alright, the problem is that I have a music playing app on the smartwatch and when I try to control Spotify ...

426 Views

0 replies

0 likes

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  • 0 replies
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Solved!! Different spotify setting

Why my spotify is different from others? in the playlist does not give me suggestions, and the library is different. Why? first it was different, the app is updated.

Newbie

Why my spotify is different from others? in the playlist does not give me suggestions, and the library is different. Why? first it was different, the app is updated.

ErikG

Roadie

504 Views

1 replies

0 likes

  • 504 Views
  • 1 replies
  • 0 likes

videos

I want spotify videos in belgium

Newbie

I want spotify videos in belgium

207 Views

0 replies

0 likes

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Solved!! Repeating songs over again when only 3/4 through the track

I am listening to my spotify account through an Amazon Echo, but it just keeps repeating the same songs when only 3/4 through its not set to repeat its set on random.

Newbie

I am listening to my spotify account through an Amazon Echo, but it just keeps repeating the same songs when only 3/4 through its not set to repeat its set on random.

SRT4STK

Regular

2991 Views

9 replies

3 likes

  • 2991 Views
  • 9 replies
  • 3 likes

Desing changed

I was using the app yesterday when suddenly the design changed and now i have the menu in the bottom of the app and i thought it was an update (which i didnt like) but then i went to the playstore and saw that it wasnt because the images still shows ...

Newbie

I was using the app yesterday when suddenly the design changed and now i have the menu in the bottom of the app and i thought it was an update (which i didnt like) but then i went to the playstore an...

Hubo

Community Legend

300 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

Spotify stops playing in background

So if I'm listening to a playlist and I minimize Spotify it plays in the background but only for a while (like 30 seconds maybe). It's very frustrating.. Any ideas what's wrong? I'm subscribed to premium.

Newbie

So if I'm listening to a playlist and I minimize Spotify it plays in the background but only for a while (like 30 seconds maybe). It's very frustrating.. Any ideas what's wrong? I'm subscribed to pre...

Joe

Community Legend

4214 Views

1 replies

0 likes

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  • 1 replies
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Superuser Contribution Unable to download songs

I have a HTC 10. I have cellular turned on, and I have over 15 gb internal storage and over 20 gb on my sd card, but spotify still won't let me download songs. I've never had this problem before.

Newbie

I have a HTC 10. I have cellular turned on, and I have over 15 gb internal storage and over 20 gb on my sd card, but spotify still won't let me download songs. I've never had this problem before.

Erika

Roadie

304 Views

1 replies

0 likes

  • 304 Views
  • 1 replies
  • 0 likes

Playlist skips tracks

In my Songs-Playlist, there is a strange bug.When I want to stream it onto my PS4, it skips some tracks automatically, when I try to play them, it does the same.Some tracks are played repeatedly, but without my say so

Casual Listener

In my Songs-Playlist, there is a strange bug. When I want to stream it onto my PS4, it skips some tracks automatically, when I try to play them, it does the same. Some tracks are played repeatedl...

405 Views

0 replies

0 likes

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  • 0 replies
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Solved!! Old style

Hello! I don't know what to do. Please help me ...I still have the old style of spotify even why I have dowlanded the latest version 7.2.0.1250.Help!!!

Casual Listener

Hello! I don't know what to do. Please help me ...I still have the old style of spotify even why I have dowlanded the latest version 7.2.0.1250. Help!!!

Rexhinok

Casual Listener

594 Views

2 replies

0 likes

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  • 2 replies
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Solved!!Superuser Contribution Problems with SD Card

Hello, so I'm having troubles with the SD Card, when I just installed Spotify it recognized the SD but after an ahour or so it doesn't read it anymore, sometimes when I reboot my cellphone it read the SD but I have to download everything again and an...

Casual Listener

Hello, so I'm having troubles with the SD Card, when I just installed Spotify it recognized the SD but after an ahour or so it doesn't read it anymore, sometimes when I reboot my cellphone it read th...

Itzamna

Casual Listener

1121 Views

5 replies

0 likes

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  • 5 replies
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Art over Bluetooth missing

Hello,I am using Spotify connected to a BMW over bluetooth. Song name, artist and current time are correctly displayed but the pictures for song/album covers are missing. I am using Samsung Note 3 with Android 5.0. I have updated the firmware of the ...

Casual Listener

Hello, I am using Spotify connected to a BMW over bluetooth. Song name, artist and current time are correctly displayed but the pictures for song/album covers are missing. I am using Samsung Note ...

xenomeno

Casual Listener

3060 Views

4 replies

1 likes

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  • 4 replies
  • 1 likes

The new autoplay feature should have been off by default

As from version 7.2.0 something, spotify on android suddenly started to play random songs when reaching the end of a playlist. After looking around I found a new setting named "autoplay" which was On by default. Even though I respect that some people...

Roadie

As from version 7.2.0 something, spotify on android suddenly started to play random songs when reaching the end of a playlist. After looking around I found a new setting named "autoplay" which was On...

DannyKoel

Regular

970 Views

4 replies

4 likes

  • 970 Views
  • 4 replies
  • 4 likes

it's slow and stalls sometime

I have almost 60 gb of music downloaded yet when I click on my library it takes a while to load sometimes. I don't think this happened before the new ui. If I close the app and reopen it that will make it load if it just isn't loading. I sometimes on...

Music Fan

I have almost 60 gb of music downloaded yet when I click on my library it takes a while to load sometimes. I don't think this happened before the new ui. If I close the app and reopen it that will ma...

marcel11223

Music Fan

411 Views

1 replies

0 likes

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  • 1 replies
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Spoken word not playing

HiI have a Galaxy Note 4.I recently downloaded classical music with a spoken dialogue about the composers life.The spoken word sections only played once. Now the system is only playing the music and non of the historical data is being heard.All level...

Regular

Hi I have a Galaxy Note 4. I recently downloaded classical music with a spoken dialogue about the composers life. The spoken word sections only played once. Now the system is only playing the mu...

277 Views

0 replies

0 likes

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Solved!!Superuser Contribution When I Scroll down in Settings the App Crashes

I've tried clean reinstalling. Deleting data, cache manually and through application manager on both SD card and internal memory. But for whatever reason when I download any playlist or my songs for offline the app crashes when I scroll down to chang...

Casual Listener

I've tried clean reinstalling. Deleting data, cache manually and through application manager on both SD card and internal memory. But for whatever reason when I download any playlist or my songs for ...

michael3747

Casual Listener

532 Views

2 replies

0 likes

  • 532 Views
  • 2 replies
  • 0 likes