Lock Screen skip back 15 seconds skips podcasts forwards.

[Jwerty]

Plan

Premium

Country

UK

Device

OnePlus 10 Pro

Operating System

Oxygen OS 13 (Android)

My Question or Issue

On lock screen controls, pressing skip back 15 seconds is instead skipping forwards.

[rohan9211]

I am also facing same issue. For my Android phone ( Realme GT2 Pro), pressing forward by 15 seconds on a podcast makes it go back by 15 seconds and pressing 15 seconds back forwards it by 15 seconds. i.e. the buttons have been interchanged on lock screen.

[OscarDC]

Hey folks,

Thank you for reaching out to the Community and welcome.

This type of issue is commonly related to some damaged cache stored on the device. In this case, we'd first recommend performing a clean reinstall of the app by following the steps in this article. This is often an overlooked step, but it's more thorough than a quick one and can be helpful in getting rid of any cache that might be causing trouble.

If the issue persists, include in your next response the make, model and OS version of your device, along with the Spotify version you're currently running to continue investigating the case.

We'll be on the lookout.

[Penkztern]

The issue still persists. OnePlus 8 pro, OxygenOS 13.0, IN2023_11_F.15, Spotify version 8.7.92.521

[OscarDC]

Hey @Penkztern,

Welcome to the Community and thank you for joining the conversation.

We appreciate the details you included in your post. However, to continue investigating this, we need to gather as much info as possible. In this case, would you mind checking on a different device (using your own account) to see if it makes any difference? If you don't have another one available, you can borrow one from a friend or family member to test it out.

If the issue persists, could you check if it happens with all the shows you tried, or if it's just with one specific show? Also, include in your next response the URI of the podcasts affected to take a closer look on our end.

We'll be on the lookout.

[Penkztern]

All steps you've mentioned has been tried out. The issue still persists with all the different podcasts on Spotify

[MihailY]

Hey @Penkztern,

Thanks for getting back to us.

Can you please confirm you're not using a custom launcher for your phone? Also, does the same thing happen when the podcast is playing on a different device and you're using your phone as a remote control through Spotify Connect?

Keep us posted.

[Penkztern]

Yes to both questions 

[Dian]

Hey @Penkztern,

Thanks for the reply and the troubleshooting done so far.

Could you prepare a short screen recording where the described experience is visible so we can better understand what is going on on your end? This'll help us in contacting our tech team as well.

Keep us posted,

Cheers!

[Penkztern]

I don't think it's possible to provide a screen recording of my lock screen. The issue is exactly what's described in this topic. The lock screen media controls for skipping backwards and forwards 15 seconds on podcasts on Spotify are reversed 

[erikz111]

This still exists. OnePlus10 Pro, Android 13, OxygenOS 13.1

Spotify v8.8.62.491

Tried clean re install, no luck.

[Eni]

Hey there @erikz111, 

Thanks for getting in touch about this and welcome to the Community.

Could you check if the OS of your phone has any pending updates? 

On another note, would you mind asking a friend or a relative to log in to their account on your phone to check if they can replicate this behavior with their account? 

Keep us posted on how it goes. 

[erikz111]

No updates are pending.
Same behavior occurs with different accounts.

[Eni]

Hi @erikz111, 

Thanks for your reply. 

Could you let us know if this happens with all podcasts or only with a specific one? 

You mentioned that you performed a clean reinstall of the app, but could you check if you've followed these specific steps? 

On another note, would you mind logging out and then logging back in to your account twice in a row? We know this sounds odd, but it'll trigger a sync between your account and phone. 

Keep us posted on how it goes. 

[erikz111]

It does happen with every podcast.
Yes I did follow those steps.
And no, logging out and back in twice did not make any difference.

I just got this phone (OnePlus 10 Pro), this was not an issue on my old one (OnePlus 7T Pro)

[MihailY]

Hey @erikz111,

Thanks for getting back to us.

We've forwarded this to the relevant team here at Spotify, however, we can't confirm when it will be addressed.

@Jwerty, @rohan9211, @Penkztern, can you confirm if the issue persists for you? If yes, please share your current Spotify version.

Keep us posted.