Log in trouble

[matildayoo]

Every time I try and login, Spotify replies with a notification that says, "You already have an account with this username" and stops me from logging in. Please help. I've tried redoing my PW but every time I change it, it tells me my session has been expired even though I've done it right away.

[user-removed]

@matildayoo

Hello:

Can you list your Android device, what Android system is currently running, and also if you know right off which Spotify app version you are currently running. Also might help to know which phone carrier you are using just in case the issue is cell phone carrier based.

Also how do you sign in to the Spotify apps to your service account? Do you use a Facebook login information, or did you set up a username Spotify service account using an email address? Double check that you are signing into the correct Spotify account?

Also do you have access to Spotify account page from like a pc or notebook? Here is the sign in account page https://www.spotify.com/account/overview/