Lyrics not appearing in mobile device

[seero11]

Plan

Premium

Country

Finland

Device

Android head unit

Operating System

Android 12

My Question or Issue

Lyrics are not visible in my car's android head unit in when using spotify. Same songs have lyrics in my mobile phone or laptop. When song is playing, player doens't allow me to scroll down like mobile or laptop app allows. In bottom right corner minimize button has no any function.

App is not in car or offline mode. I have tried reinstalling app, clearing cache and logging out without any help.

[Maria]

Hey there @seero11,

Thanks for reaching out and welcome to the Community!

Just to confirm, were you previously able to see lyrics in your car? Keep in mind that we officially only support lyrics on mobile and desktop devices, which might be why the lyrics doesn't appear in the car. You can find more info on the lyrics feature here.

We hope this clears things up! Cheers.

[seero11]

Hi Maria and thanks for reply! Yes, lyrics were visible previosly, something like month or two ago but after last UI update lyrics were gone. Previously song artwork was diplayed much smaller and i was able to scroll view down and acces lyrics.

 Now artwork is covering whole screen and i can only swipe right/left to change song.

[Eni]

Hi there @seero11,

Thanks for keeping in touch.

As @Maria mentioned above, the Lyrics feature is currently only available in mobile and desktop devices. Keep in mind that it isn't available when connected to a car's head unit as this could be a potential safety hazard.

If you need a hand with anything else, we'll be here for you.

[seero11]

Hello,

Its standalone android unit with spotify installed from app store, I dont need to mirror my phone to that. I only share hotspot to get wifi for head unit. See attached video. Displayed song has lyrics in my mobile phone but not in car's head unit. Also app crashes if i hit min/max button in corner.

[Susan_GP]

Hi there @seero11,

Thanks for keeping in touch. 

At the moment, the lyrics feature is only available on mobile devices and the Web Player. If you were able to see the lyrics before, we'd recommend making sure the head unit is up-to-date. Additionally, you can delete and re-add the Spotify app on it and check if that helps with the crashing situation.

On another note, we'd like to get more info about the head unit and the car. Could you let us know the exact car model? Also, what is the Android version? and does it use Android Auto?

We'll be here.

[seero11]

Hi Susan

Model of head unit is Junsun V1 Plus 825x_pro. It has Android 12 version and everything should be up to date. Reinstalling spotify app didn't unfortunately change anything.

I have similar head unit, one step older model though, in my another car and lyrics are visible on that one.

[Eni]

Hey there @seero11, 

Thanks for getting back to us. 

This could be related to some settings on your head unit, so we suggest that you reach out to the manufacturer and check with them if there's anything that might be causing this.

If you need a hand with anything else, the Community is here for you. 

[Eyeballtickler8]

But it's not even in the mobile version is it. Why lie? You've taken off the vast majority of lyrics. Big enough issue to probably cancel Spotify indefinitely 

[Sbbeb]

Any solutions? I have tablet with Android 10, exact same issue. It works only if I split spotify and another app on the screen. So it must be screen size issue. It used to work correctly before some update. Tried changing DPI, but didn't help.

[AlexaFaie]

Thank you for this! It must be a screen size related issue as I have been missing the entire section below the "now playing" section since 2 updates ago (was hoping the most recent would fix it, but nope!) which included the lyrics. But if I put my tablet (Samsung tab S4 so it has quite a large screen) into split screen mode, thus forcing spotify into a tiny narrow almost portrait window, the lyrics and the about the artist section suddenly shows up! I bet you they messed something up assuming that all "mobile" devices are actually smartphones (so used in portrait mode & aspect ratio) as opposed to also including large tablets typically used in landscape mode. They probably are only showing landscape format for the desktop version and have nerfed that ability on tablets. The lyrics do show if I turn my tablet to portrait mode (but not if I swap it to auto rotate) but disappear the moment I pop it back into normal landscape mode. A pity given that putting it in portrait mode makes the text smaller & harder to read (I have poor eyesight) and also makes it way harder to just flick to when using my tablet for something else whilst listening to music as I have to manually rotate my tablet between things I'm doing.

This would also explain OP's issue as the device shown is in landscape mode! 

They've disabled the ability to scroll in landscape mode. The info is still there as before.

[ronenpg]

Yes its works great since the last update... and Without a doubt it's a resolution bug,

The Settings button, the lyrics, the song information all gone due to resolution issue.

Please fix it...

Example:

https://youtu.be/6zCqrr4XCak