Type in your question below and we'll check to see what answers we can find...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Plan = Premium
Country = USA
Old Device - Samsung Note 3
New Device - Samsung Note 9
Operating System = Android Oreo
My Question or Issue
My client has Spotify on their Note 3 smartphone, and has downloaded literally thousands of songs, primarily because he travels to locations where streaming is not an option (and to save bandwidth costs).
Now he is considering purchase of a Note 9, and wants to be able to transfer the downloads from one device to another.
From reading the forums here, (and correct me if I am wrong) seems like there isn't a way to MOVE downloads.
So, as his technical support, I want to be crystal clear for the process to getting downloads on a new device (and remove from the old device).
1) Is there deauthorization / authorization process required for the phones?
2) Can the downloads be picked up and moved from one device to another, and what are recommendations as to how this could be done?
a) using a cable directly between devices
b) using an intermediary device, such as a windows 10 machine to temporarily move files into from the old device, and then again out of the windows machine to the new device.
c) Using software that will allow communication wirelessly, ie: Airdroid
3) If downloaded music on the old device cannot be moved is there another alternative:
a) Does Spotify keep meta data on music downloaded, so that if the old device is deauthorized, and the new device authorized, that a mass redownload could be triggered to the new device. Ideally, we would have control of when this new mass download would occur, so that we can be in a strong wif-fi area with USB power connected, and run over several hours (overnight).
b) is there an Android App that should be used to help with the move?
I'm open to other ideas as well.
Thanks for your help.