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In this case, please follow these steps:
If that doesn't work, please remove the SD card, if there's one, reinstall the app, then reinsert the SD card again to see if it makes any difference.
Let us know if you have any questions. We'll be here for you 🙂
Hey there you,
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Welcome - we're glad you joined the Spotify Community!
While you here, let's have a fun game…