Music keeps pausing

[Ashep12345]

Plan

Premium

Country

Singapore

Device

Samsung S10e

Operating System

Andriod version 9

My Question or Issue

PLEASE can someone help fix this issue as it is driving me crazy. On my downloaded playlists the music keeps pausing and I need to keep opening my phone to restart the music. This happens every few minutes and every few minutes my phone nearly gets thrown acroiss the room as a result. I have:

Logged out of all devices and back in

Reinstalled the application on my phone

Data saver is off

Canvas is off

Car view is off

Download using celluar is on

Optimising is off on Samsung battery settings

App is set not to sleep when not in use

I have really tried to fix this but running out of ideas and patience.

Please help

thanks

Andrew

[Petya]

Hey @Ashep12345 ,

Thanks for notifying us about this and for being so proactive on trying to fix it!

Let's do a clean reinstall first. Before that, disconnect all devices from your account here.

Then follow these steps:

1. Go to Settings on your phone.
2. Select "Apps".
3. Tap "Spotify" in the app list.
4. Tap on "Storage> Clear Data" for a clean reinstallation.
5. Tap Uninstall.
6. Open Google Play and install the Spotify Music app.

After that please check again:

1. Mobile Settings> Apps> Spotify> Permissions. Allow everything you see there.
2. Mobile settings> Apps> Spotify> Battery> Optimize battery usage> select top All (not optimized for apps)> Spotify> disable.
3. Then restart the phone.

Let us know if this changes anything. Thanks in advance!