Music stops and app crashes when screen is off

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Music stops and app crashes when screen is off

Muuraharkka
Casual Listener

Plan

Premium

Country

France

Device

LG G6

Operating System

Android 8.0.0

 

My Question or Issue

The music stops a few seconds after i change app or turn off the screen, then when i try to get back to the app it crashes.

Thank you in advance for your help.

1 ACCEPTED SOLUTION

Accepted Solutions
Solution!

Re: Music stops and app crashes when screen is off

Rock Star 22
Rock Star 22

Hey @Muuraharkka.

 

I'll be happy to help. Can you make sure you don't have any cache-clearing apps and disable any power-saving mode? If you've checked that: 

 

  • Try a different network connection
  • Remove all offline devices from the account page
  • If you have an SD card, remove it and see if it helps
  • Try logging in on a different device and see if it crashes

Let me know how this goes :) 

Billy-JRock Star 22
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
5 Replies

Re: Music stops and app crashes when screen is off

Rock Star 22
Rock Star 22

Hey @Muuraharkka, and welcome to the community.

Hope you're doing great! 

 

Could you try a clean reinstall of the app? If that doesn't help, please let me know your device name, app version, and software version.

 

Let me know how this goes :) 

Billy-JRock Star 22
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Re: Music stops and app crashes when screen is off

Muuraharkka
Casual Listener

Hey! 

Thank you for your answer, I tried the clean reinstall by following every step but sadly it didn't work.

I have no idea what caused this, it worked fine in the morning and when i openned the app on the afternoon it started crashing as i said.

I have an LG G6 with android 8.0.0 and Spotify 8.4.97.807

Thank you for your help!

Solution!

Re: Music stops and app crashes when screen is off

Rock Star 22
Rock Star 22

Hey @Muuraharkka.

 

I'll be happy to help. Can you make sure you don't have any cache-clearing apps and disable any power-saving mode? If you've checked that: 

 

  • Try a different network connection
  • Remove all offline devices from the account page
  • If you have an SD card, remove it and see if it helps
  • Try logging in on a different device and see if it crashes

Let me know how this goes :) 

Billy-JRock Star 22
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Re: Music stops and app crashes when screen is off

Muuraharkka
Casual Listener

Hello,

The first solutions didn't work,

then i tried login on another device and it worked and i removed the sd card on mine 

and spotify was working again. I put the SD card back and everything works fine, this is weird but thank you so much!

Re: Music stops and app crashes when screen is off

Rock Star 22
Rock Star 22

Hey @Muuraharkka.

 

You're very welcome! If you need help with anything else, you can just reply here or you can start up a new thread anytime and the community will be more than happy to help out.

 

Have a nice day :) 

Billy-JRock Star 22
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
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