No Internet connection available - HTC One, T-Mobile LTE

Reply

No Internet connection available - HTC One, T-Mobile LTE

awrf
Casual Listener

Description

I frequently get the "No Internet Connection Available" message when on 4G LTE (T-Mobile). I'm unable to search or play any music that I have not downloaded. I do not notice this issue when on 2G or 3G. I have uninstalled and reinstalled Spotify. Sometimes I can "trick" Spotify by turning 2G on, starting the song, and then going back to 4G, and the song will continue playing - but sometimes the song will stop. I am able to browse websites normally while this is going on.

 

What are the steps you took to get to the error/issue?

Open Spotify on Android

Get a message stating No Internet Connection Available when on 4G.

I do not receive the message on 2G/3G and everything works normally.

 

What I expected to happen

I expect to be online - all other internet on my mobile device works.

 

Did you restart your device when troubleshooting in section B?

Yes

 

Did you read the connection troubleshooting tips?

Yes

 

Your device

HTC One (T-Mobile, using a Google Play-based ROM)

 

Device’s Operating System

4.3

 

What type of account do you have?

Premium

 

(FYI for the below points: Android devices tend to refer to the internal memory as "SD Card" and the SD card you inserted yourself as "External SD Card")

Space left on your device

12.06 GB

 

Space left on your SD card (if applicable)

N/A

 

Space left on your External SD card (if applicable)

N/A

 

Is your device rooted?

Yes.

 

Are you using a custom ROM, if so which one, exactly?

TrickDroid's Google Edition ROM (http://trickdroid.org/trickdroid-2-0-0-ge-htc-one-13-08-2013/)

 

Did you set your external SD card as storage location?

N/A

 

Did you manually install an older version before installing the latest version from the Play Store?

No

 

Do you have the same issue when switching between WiFi/Mobile Data (If applicable)?

No

 

If you said "No", when does the issue not occur?

When using WiFi, 2G, 3G

 

My mobile Spotify version

0.7.2.402-g40e8dcb4

 

My desktop Spotify version (if applicable)

N/A

 

My mobile provider and country

T-Mobile USA

 

My username

awrf

 

Do you have a Spotify (non-Facebook) login?

Yes. I do not use Facebook.

 

Are you logging in with Facebook or with your Spotify login details?

Spotify login

 

Do you have any screenshots you can attach to more clearly explain your issue?

No

3 Replies

Re: No Internet connection available - HTC One, T-Mobile LTE

Joe
Community Legend

Hi. Can I just check something. If you leave the "Download over 2G/3G" switch on, does it stream without any problems? If so, is there a downside to leaving it on permanently for you?

Highlighted

Re: No Internet connection available - HTC One, T-Mobile LTE

awrf
Casual Listener

I will try that and let you know what happens.

Re: No Internet connection available - HTC One, T-Mobile LTE

Joe
Community Legend

Thanks, that would be great :)

SUGGESTED POSTS