No puedo reproducir canciones descargadasy usar el modo offline

[Mummramon]

Descargo los canciones, playlist o lbumes y al usarlas en el modo offline, simplemente desarecen, si los quiero escuchar debo estar conectado a Internet. 

YA DESINSTALE LA APP, BORRE CACHÉ, ELIMINE MEDIOS OFFLINE (de hecho este es el único) y no he podido resolverlo, veo que es común esto, ¿hay soporte técnico especializado como desarrolladores?, ¿de que sirve que pague por algo que no funciona? 

Plan

Premium

Country

 Mexico

Device

Sony Xperia XA1

Operating System

Android 8

My Question or Issue

[SergioDavid]

Hey @Mummramon, welcome to the Community!

We hope you don't mind if we reply in English. If you'd like help in Spanish, you can reach out to us via email.

Do you have any cache-clearing apps installed on your device? If so, disabling them should help with this. 

Also, be sure to check out this article. You'll find more info on this under the "Downloads unexpectedly removed" tab.

Hope that helps.

[Aimee_T]

Hey @Mummramon, welcome to our Spotify Community!

We can help you out in English over here. We're sorry to hear that! We'd recommend checking out the steps under “Downloads unexpectedly removed” at https://support.spotify.com/article/listen-offline-troubleshooting/. They should help with this.

Also, the best option is to check if you're following the exact steps to download the songs at https://support.spotify.com/article/listen-offline/.

Take care 🙂

[Mummramon]

It did not work

[Mummramon]

It did not work