My Question or Issue
So, I had this same issue on my HTC One M9 and Spotify support told me that they don't develop for Android 7 (the latest OS available for that phone) and so they couldn't help. It was old, so I bought a new Moto G7 and I still have the exact same issue. If it go to My Library > Artists, select an artist, and start playing their music, after the screen on my phone goes off, if I turn it back on I just get a perpetual green loading circle with no songs. I have to go back to My Library > Artists and select the same artist to select a different song. Same thing happens if I'm playing music and go full-view album art then tap the back button. This doesn't happen on playlists or individual albums. Only when I play from an artist in my library.
Attempted solutions that didn't work:
• New phone with new OS (Android 9)
• Card vs internal memory
• Uninstall/reinstall of Spotify
• Using Spotify test account
• Resetting Spotify/clearing memory
• Issue occurs whether on wifi, playing downloaded files, or using data.
• Revoked access for all devices and changed password.
The only thing that ever worked was installing a previous version of the Spotify app that didn't have this issue.
Solved! Go to Solution.
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