Help Wizard

Step 1


Play/pause on local screen

Play/pause on local screen







Honor 6

Operating System

Android 6.0

Spotify and previous


My Question or Issue

The play/pause button on lock  screen  is not working. It sends two events :

The music pauses, then immediately restarts.

1 Reply

Hey there @Woyczek,


Thanks for posting about this here in the Community!


We'd first recommend trying a clean reinstallation of the app following the steps for your device in this Spotify Answer


It'd be also a good idea checking if the issue persists if you close any apps running in the background and open only Spotify. 


Further, does this happen in a certain internet connection? If it works with another connection, we recommend contacting the service provider of the original network for more information.


If you're still having troubles, it'd be also helpful if you could share a screenrecording of what's happening so we can take a closer look. Just make sure that there's no private/sensitive info displayed when posting in the Community.


Let us know how you get on! We'll be right here if you need more help.


Have a lovely day 🙂

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