Playback Stops in Lock Screen - Galaxy S10

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Playback Stops in Lock Screen - Galaxy S10

Casual Listener

Plan: Premium

Country: USA

Device: Galaxy S10+

Operating System: Android Pie

 

My Question or Issue: Whenever my phone sleeps (goes to the lock screen), Spotify stops playing. I have tried all of the recommended settings for battery management, power settings, etc. and none of them work. This is incredibly frustrating and if Spotify cannot provide a solution I will cancel my premium plan! 

 

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Re: Playback Stops in Lock Screen - Galaxy S10

Casual Listener

Hey..

I use s9+ . From india. i was facing same issues. When locked my screen its stops playbacm aftr few seconds. 

 

I hope this might help you.

Just open the main menu (appdrawer) and search for sleeping apps.  Open it in the settings. Its a 90% chance that the list might include spotify in it. Just long press spotify if it appears there and click on the remove on bottom right. And try it out then 

 

I hope this solves your issues. 

Thankyou. Do revert if its solved.  Attached few screenshots tooScreenshot_20190314-011422_Device care.jpg

 

Screenshot_20190314-011344_Finder.jpg

 

Screenshot_20190314-011347_Finder.jpg

 

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Re: Playback Stops in Lock Screen - Galaxy S10

Visitor

Settings>Apps>Spotify>Battery>Allow background activity

I also pulled up the optimized list and removed spotify from it and so far so good 

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Re: Playback Stops in Lock Screen - Galaxy S10

Casual Listener

Settings > Device Care > Battery > Spotify > Put App To Sleep is OFF. 

 

That should work. Every time you optimize the device, this turns back on so you may have to do this every time your phone gets "optimizied". 

 

Hope this helps!

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Screenshot_20190403-152042_Device care.jpg
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Re: Playback Stops in Lock Screen - Galaxy S10

Newbie

i think I figured it out... If you swipe up to bring up your app drawer then in the search type in optimize.  Optimize battery usage will show up. Click on that then choose it again... in the drop down select all apps. Then scroll down to spotify and disable battery optimization.

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Screenshot_20190404-082917_Settings.jpg
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Re: Playback Stops in Lock Screen - Galaxy S10

Newbie

Using S10. The battery optimization did not work for me. However, I did find this to work: settings > lock screen > FaceWidgets > turn off music widget.

This allows Spotify's widget in the lock screen rather than Samsung's disfunction widget 

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Screenshot_20190423-001500_Settings.jpg
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Re: Playback Stops in Lock Screen - Galaxy S10

Casual Listener

I solved this problem by logging in to my account at spotify.com and then I clicked the "Sign Out Everywhere" button. Then I had to sign in again and everything worked properly after that. I hope this will help anyone. 

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Re: Playback Stops in Lock Screen - Galaxy S10

Composer

Hello,

Thanks for reaching out to the community!

 

Since you've already tinkered around with the power settings, why don't you try doing a reinstall of Spotify?

 

Keep us posted!

🙂

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Re: Playback Stops in Lock Screen - Galaxy S10

Casual Listener
I tried an uninstall and reinstall. It did not fix the issue.
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Re: Playback Stops in Lock Screen - Galaxy S10

Visitor

I'm having the same problem and have played with the power settings too. 

It's so frustrating and I concur cancelling subscription if not resolved.

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Re: Playback Stops in Lock Screen - Galaxy S10

Casual Listener
I spent an hour on the phone with Samsung support today and here's what I learned:

If you go to Apps > Spotify > Optimize battery usage, Spotify will continue playing after you've clicked the power button to sleep the display. However, if you allow the display to time out and sleep on its own, Spotify will continue to shut off when the display sleeps.

According to Samsung technical support this is a new issue and they are looking into a fix.

In the meantime I hope this temporary work around is useful for you.
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Re: Playback Stops in Lock Screen - Galaxy S10

Casual Listener

I'm also having issues with Spotify playback over Bluetooth with my S10+ and it's very frustrating. I'll be playing music and every few songs it will just stop playing and the media buttons don't work ever. Trying to use the tap shortcuts on my galaxy buds also only ever works half the time. 

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Re: Playback Stops in Lock Screen Samsung buds don't work at times - Galaxy S10

Casual Listener

Same

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Solution!

Re: Playback Stops in Lock Screen - Galaxy S10

Casual Listener

Hey..

I use s9+ . From india. i was facing same issues. When locked my screen its stops playbacm aftr few seconds. 

 

I hope this might help you.

Just open the main menu (appdrawer) and search for sleeping apps.  Open it in the settings. Its a 90% chance that the list might include spotify in it. Just long press spotify if it appears there and click on the remove on bottom right. And try it out then 

 

I hope this solves your issues. 

Thankyou. Do revert if its solved.  Attached few screenshots tooScreenshot_20190314-011422_Device care.jpg

 

Screenshot_20190314-011344_Finder.jpg

 

Screenshot_20190314-011347_Finder.jpg

 

View solution in original post

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Re: Playback Stops in Lock Screen - Galaxy S10

Casual Listener

Thank you. I never noticed this before. I have just now removed Spotify from sleeping apps so hopefully playback will continue. I'll post later with an update. 

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Re: Playback Stops in Lock Screen - Galaxy S10

Casual Listener
I was facing it since a week. I was finding a solution myself. And i saw
your post . And idk somehow i figured it out itself. I found the solution
just bcz of your question. 😄 coincidence.
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