Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Playback isn't paused when answering calls [Android]

Solved!

Playback isn't paused when answering calls [Android]

Hi,
from a couple of days spotify won't stop playing music when an incoming call arrives.
So I hear both call and music that is very annoying
I have to close the application manually.
Anyone have the same problem and have an idea how to fix it ?
Thank you so much

Reply
164 Replies

thank you

Version 3.3.0.998 no maybe you're using 3.3.0.988 of July? If the solution is to use a version of six months ago ......... we're good

I got version 4.4.0.1008 from the Play Store this morning. Lets see how it holds up.

Any news with version 4.4.0.1008? Does the bug still persist?

Actually I have noticed that the problem seems to be fixed for me anyway

Latest update seems to of fixed problem!

Tried it today on version 4.4.0.1008 and at least on the first call, no issue! I do hope it's fully fixed now, cautiously optimistic... Assuming it is, thank you spotify support 🙂

UPDATE HAS NOT FIXED ISSUE ON MY SAMSUNG GALAXY S5. JUST TESTED OPENING BEYONDPOD APP AND RECEIVING PHONE CALL WHILE SPOTIFY WAS FIRST RUNNING. SPOTIFY CONTINUES TO PLAY OVER ALL OTHER AUDIO APPS AND PHONE CALLSī.

NEED TO CARVE OUT AN HOUR OR TWO TO TRANSFER PLAYLISTS TO GOOGLE MUSIC...

Still not fixed after update. Received call while listen to spotify over bluetooth on my car, music continues to play.

problem NOT resolved on my sony xperia z5 lollipop, uninstalled spotify I still play music with google play Music

It 'something indecent a bug so evident and unresolved for months .........

Without any reply from Spotify and the problem still unresolved I've cancelled my subscription and and subscribed to Google Play

It's Been solved I thought!  I don't have the problem anymore 🙂

I have the latest version on an Honor 7 and have this issue, it's driving me insane. I have DM'd SpotifyCares on Twitter but won't hold my breath for a reply

On top of doing the same as you guys (music keeps playing when I'm plugged in in my car) on my old dinosaur:

 

Samsung 2

Android 4.1.2

 

With Spotify:

4.4.0.1008

 

It also keeps playing when I am making a call if I don't stop it myself before.

 

I know it might sound pretty obvious, but I don't recall anyone from this post ever mentioning it.

I have the issue both ways, receiving a call or making one.

Mee too

Honor 6 with Android 5.1.1

Spotify: 4.4.01008

 

While listening to Spotify:

 

  • Issuing a call (both on phone with headphone and using bluetooth car)
  • Spotify pauses as I press the call button - no music during call
  • Upon hanging up, music resumes
  • Receiving a call (verified on phone, but not car/bluetooth, yet)
  • Spotify pauses as ringtone starts - no music during call
  • Upon hanging up, music resumes

So for me, the problem is gone.

 

Cheers

Tino

Is that directly on the phone or through Bluetooth car connection?

Directly on the phone.

Issuing a call works from car & bluetooth. I hope I get a call in the car soon (but I strongly assume, that will work, too).


@Dmiddleton wrote:
Is that directly on the phone or through Bluetooth car connection?

 

Suggested posts

Let's introduce ourselves!

Hey there you,   Yeah, you! 😁   Welcome - we're glad you joined the Spotify Community!   While you here, let's have a fun game and get…

ModeratorStaff / Moderator/ 4 years ago  in Social & Random