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Playback isn't paused when answering calls [Android]

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Playback isn't paused when answering calls [Android]

Newbie

Hi,
from a couple of days spotify won't stop playing music when an incoming call arrives.
So I hear both call and music that is very annoying
I have to close the application manually.
Anyone have the same problem and have an idea how to fix it ?
Thank you so much

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Re: Playback isn't paused when answering calls [Android]

Casual Listener

Hi, 

I think I solved the problem.  At least for me.  I went into application manager, opened up spotify and checked if permissions were enabled.  They all were.  I turned off all permissions and then exited app manager.  I then went back in and re-enabled all permissions.  For some reason this resets permissions and everything works.  Spotify now pauses with phone calls, allows me to skip and pause songs in my car and open the widget on my phone.  Hope this helps.

 

Bill

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Re: Playback isn't paused when answering calls [Android]

Newbie

Guys! Try this! I was fighting with this issue on my Oneplus One with Marshmallow 6.0 (CM13) for a long time and I was almost switching to Google Play cause of this.

 

1. Go to "Battery" > "Battery optimization"

2. Select "All apps"

3. Find "Spotify" and select "Don't optimize"

 

I am not sure whether this issue is Android Dose related or also present in fixable like  this in previous versions like Lollipop, but this fixed the issue on Marshmallow for me! I am astonished that no Spotify Support has provided this solution. 

 

Credit goes to XDA-Devs!

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Re: Playback isn't paused when answering calls [Android]

Regular

I had the same problem with my Nexus 5 running CM13. Once I granted the Spotify app permissions for phone and storage (Settings > Apps > Configure apps (gear at the top) > App permissions) it started working again. After granting those permissions I had to (force) stop the app. With this fix the notification widget also came back.

 

For all the CM users: Make sure you grant the needed permissions also in the CM permissions (data privacy/Privacy Gurad).

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164 Replies

Re: Spotify don'd stop playng on incoming calls Android

Community Legend
Odd. Can you try a clean install using the guide linked in my signature?

Please use the search feature before posting a problem/bug/idea.
What's a Spotify Rock Star, and how do I become one?
     Using Spotify Since March 10th 2009
     Twitter: @mechanimal82

Android Troubleshooting:
[COMPLETE GUIDE] How to fix most Android issues
Spotify Android Version History

Re: Spotify don'd stop playng on incoming calls Android

Community Legend
Also what phone and android version are you on?

Please use the search feature before posting a problem/bug/idea.
What's a Spotify Rock Star, and how do I become one?
     Using Spotify Since March 10th 2009
     Twitter: @mechanimal82

Android Troubleshooting:
[COMPLETE GUIDE] How to fix most Android issues
Spotify Android Version History

Re: Spotify don'd stop playng on incoming calls Android

Casual Listener
Daniel I too have been having this problem too. App reset does not work. I did a search on the problem and seems alot of phones have the problem. I'm on a LG G3. But I also saw ppl using S4 through S6 and even the new V10 have the issue. It's a problem. You can't hear the caller until you are able to back out of the phone app reload Spotify hit pause then profusely apologize to the caller for not being able to hear them. It's worse when your phone is system synced to your car... Trying to get out of the phone and into Spotify by voice commands is practically impossible... I usually have to hang up on the caller exit Spotify and then call the caller back and again apologize for hanging up on them. Not good when it's a business call.

Re: Spotify don'd stop playng on incoming calls Android

Newbie

I have also had this issue the past 2 weeks maybe?  Its incredibly frustrating.  Spotify also freezes, and randomly stops my music stream.  Its almost consistant usually after 5-10 songs.  I am using a Galaxy Note 4 with all the lastest updates for the OS and spotify.  

Re: Spotify don'd stop playng on incoming calls Android

Casual Listener

This is happening to me as well.  I hope they come up with a fix - I love Spotify so much... I pay the fee to avoid issues! 😞  I have a NOTE 5


@12152986548 wrote:

I have also had this issue the past 2 weeks maybe?  Its incredibly frustrating.  Spotify also freezes, and randomly stops my music stream.  Its almost consistant usually after 5-10 songs.  I am using a Galaxy Note 4 with all the lastest updates for the OS and spotify.  


 

Re: Spotify don'd stop playng on incoming calls Android

Regular
Same here, music won't stop playing when i make a phone call or remove headphones. This only started recently, I have version 4.1.0.868. Has been happening on two different devices, galaxy s5, then upgraded to an LG g4, still having the problem

Re: Spotify don'd stop playng on incoming calls Android

Casual Listener

I am having this issue still of music not stopping when I make a call or while a call is accepted. I have tried a clean install but still having the same issue. I am on Galaxy S6 running 5.1.1

 

 

Re: Spotify don'd stop playng on incoming calls Android

Casual Listener

Samsung Galaxy S5

Android 5.0

Spotify 4.1.0.868

 

Windows 7 Pro x64

Spotify 1.0.18.60

 

I've been having several issues for the last few days. The music randomly stops playing, it keeps playing after I answer a call and it even starts playing the next song if I pause and answer the call. Today I was playing music on my computer, but when my phone rang the music was paused and after ending the call was continued on my phone.

 

I have tried doing a fresh install (deleting all files, cache, app, even cleaning up the folders using a file manager) and removing all devices before reinstalling Spotify on my phone. Problems persist.

Re: Spotify don'd stop playng on incoming calls Android

Casual Listener
Having same issue.
Galaxy note 5
Running on android 5.1.1
Latest spotify version
Another issue I have is when I unplug my headphone the music will continue playing as well.

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