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Playlist hours different according to the devices.

Solved!

Playlist hours different according to the devices.

Kyv

Plan

Free

Country

France

Device

Samsung Note 10+, Samsung Galaxy Tab A

Operating System

Android 11, Android 10

 

My Issue

I have the same account on both of the devices, and my playlist too. But the number of hours of my playlist on my tablet is 86 hours and on my phone 28. So I assume that there is some songs that I can't listen to on my phone, but I don't know why...

Reply

Accepted Solutions
Marked as solution

MafeG

Hi @Kyv,

 

Thank you for your swift reply!

 

We've tested this again on multiple platforms and can confirm that it's normal for the Web Player to show "Over 24 hours". In regards to the app, it may have a different behavior depending on the device you're using. 

 

In any case, as long as you see the same amount of songs on all platforms, you should be able to listen to all of them without problem. We appreciate your feedback and we'll make sure to pass it on to the right folks. 

 

If there's anything else we can do, the Community is here for you. 

MafeGModerator
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View solution in original post

7 Replies

Amayy

Have you imported some music in the Desktop App by any chance?

AmayyRising Star
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Note: I'm not a Spotify employee.

Novy

Hey there @Kyv

 

Thanks for reaching out here in the Community, and welcome 🙂

 

Would you mind sending over the link to your playlist so that we can take a look at it from our end?

 

Also, could you try taking a look at the playlist from the desktop app or the web player? Do you notice anything new?

 

Keep us posted.

NovyModerator
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Kyv

No I didn't BrajBliss

Kyv

Hello,

I've tried to look on the web, and the playlist do 24h... Here's the link https://open.spotify.com/playlist/0qy0JgHQZgDiS1X2bjhdZL?si=0yGt6zUhRM-rzFM9N53Bgw&utm_source=copy-l...

And a picture of how I see the playlist on my tablet and my phone.

16320715956521361724859951962905.jpg
Screenshot_20210919-191752_Spotify.jpg

Novy

Hey @Kyv

 

Thanks for getting back to us with this info. 

 

We tested this from our end and were able to see the exact duration of the playlist on mobile, and the web player also indicates that it's duration is over 24 hrs. 

 

In this case, we'd suggest performing a clean reinstall of the app as this could help remove any cache that might be causing issues on your phone. 

 

Let us know how it goes.

NovyModerator
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Kyv

The hours didn't change, I did a clean reinstall on both of my devices. I also put a screenshot to make sure that's a how we do a clean reinstall.

Screenshot_20210920-193930_Settings.jpg
Marked as solution

MafeG

Hi @Kyv,

 

Thank you for your swift reply!

 

We've tested this again on multiple platforms and can confirm that it's normal for the Web Player to show "Over 24 hours". In regards to the app, it may have a different behavior depending on the device you're using. 

 

In any case, as long as you see the same amount of songs on all platforms, you should be able to listen to all of them without problem. We appreciate your feedback and we'll make sure to pass it on to the right folks. 

 

If there's anything else we can do, the Community is here for you. 

MafeGModerator
Help others find this answer and click "Accept as Solution".
If you appreciate an answer, maybe give it a Like.
Are you new to the Community? Take a moment to introduce yourself!

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