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Premium-user, track unavailable on Android

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Premium-user, track unavailable on Android

For a while now all my tracks have been unavailable on my Android. I have had Premium for a while too so I really don't understand why I can't listen to the songs on my mobile! I am paying for this every month, and I demand for this to work.
Do I need to update the Spotify App or something? I have tried to turn the phone off and on.

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Marked as solution

Hey! Welcome to the community 🙂 

 

What is the error message you get when you try to listen to a track? 

Don't forget your phone needs to be connected to the internet at least once every 30 days to verify your subscription or else you will loose access to your playlists. 

It is also possible they have become undownloaded due to this bug.

 

Peter

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


If this post was helpful, please add kudos below!

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2 Replies
Marked as solution

Hey! Welcome to the community 🙂 

 

What is the error message you get when you try to listen to a track? 

Don't forget your phone needs to be connected to the internet at least once every 30 days to verify your subscription or else you will loose access to your playlists. 

It is also possible they have become undownloaded due to this bug.

 

Peter

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


If this post was helpful, please add kudos below!

I figured it out! Thank you very much! 🙂

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