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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

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spotify app for tablet is same as app for droid phone?

are you going to produce a dedicated app for tablets (specifically android tablets)? i've test spotify on one and it's just a bigger version of the app i have on my phone; almost impossible to put together a playlist, no landscape view, etc.

Regular

are you going to produce a dedicated app for tablets (specifically android tablets)? i've test spotify on one and it's just a bigger version of the app i have on my phone; almost impossible to put to...

Peter__

Community Legend

833 Views

4 replies

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Spotify Android Prototype Testing

Does this... https://t.co/yW1yWDtd ...mean that Android development focus is now on building yet another new client and that the current high profile problems (SD card storage, Using too much data on 3G, Landscape mode) are going to take a back seat ...

Community Legend

Does this... https://t.co/yW1yWDtd ...mean that Android development focus is now on building yet another new client and that the current high profile problems (SD card storage, Using too much dat...

SteveBrammer

Community Legend

693 Views

4 replies

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Headphone mode

Hi i have recently got spotify mobile for my samsung galaxy s3, it was all going great until i plugged my aux lead into my phone in my car, i was hoping for the music to come out through my car speakers (as it does on every other app) but instead it ...

Newbie

Hi i have recently got spotify mobile for my samsung galaxy s3,   it was all going great until i plugged my aux lead into my phone in my car, i was hoping for the music to come out through m...

licenced

Community Legend

3174 Views

1 replies

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Andriod Phone and Kindle Fire HD?

Does anyone know if I can have Spotify on both my HTC Rezound and Kindle Fire HD? Rhapsody considers both my phone and Kindle to be a device and I am limited to choosing one.

Casual Listener

Does anyone know if I can have Spotify on both my HTC Rezound and Kindle Fire HD? Rhapsody considers both my phone and Kindle to be a device and I am limited to choosing one.

Richard

Community Legend

432 Views

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Solved!! Jelly Bean

So the long awaited Google Nexus 7 tablet was announced a couple of days ago and frankly it looks like a steal. My finger is hovering over the take my money now button but the one thing holding me back is whether Spotify will work with Jelly Bean (An...

Regular

So the long awaited Google Nexus 7 tablet was announced a couple of days ago and frankly it looks like a steal. My finger is hovering over the take my money now button but the one thing holding me ba...

timmmmy

Newbie

7177 Views

14 replies

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Solved!! Spotify App can't switch between 3g and 4g? (Sprint, Boston)

I've noticed when I enter a 4g area in Boston spotify won't load the next song. It will continue to play which ever song it was playing in the 3g area, but it won't go on to the next song if i'm in a 4g area. Sometimes it pauses for about 60 seconds,...

Visitor

I've noticed when I enter a 4g area in Boston spotify won't load the next song. It will continue to play which ever song it was playing in the 3g area, but it won't go on to the next song if i'm in a...

user-removed

Not applicable

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Spotify doesn't find existing Internet connection.

Hi! So I have some problems with Spotify in my Galaxy S II (Android version 4.0.4). 1. When I tried to log in to Spotify earlier today with my phone it was impossible. I tried like 10 times. I cleared the program data and tried again, I deleted Spoti...

Regular

Hi!   So I have some problems with Spotify in my Galaxy S II (Android version 4.0.4).   1.  When I tried to log in to Spotify earlier today with my phone it was impossible. I t...

-JK-

Regular

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Spotify mobile stops working after adding playlists on PC

I think this bug is relatet to, or maybe the cause of the "No Internet connection available" message. I've tried a few times now over the last weeks, and this is what happens every time. After deleting the Spotify app, restartet the phone, downloaded...

Music Fan

I think this bug is relatet to, or maybe the cause of the "No Internet connection available" message.   I've tried a few times now over the last weeks, and this is what happens every time. ...

347 Views

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Logs me out after it forces facebook login

Droid Razr Maxx. For some reason all of the sudden I was loged out of spotify on my phone. I login. Normal after that, my playlists are there and it will play the music....then a few seconds later it prompts me to enter facebook login info. So I do. ...

Casual Listener

Droid Razr Maxx. For some reason all of the sudden I was loged out of spotify on my phone. I login. Normal after that, my playlists are there and it will play the music....then a few seconds later ...

licenced

Community Legend

1419 Views

5 replies

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Solved!! Songs are greyed out

HiI use spotify on my Galaxy Tab 10.1,but I have a problem. It says it is connected with wifi, but all songs are greyed out.So, I can't listen to anythinh but my local song...Anybody who knows something about this issue?Thanks

Newbie

Hi I use spotify on my Galaxy Tab 10.1,but I have a problem. It says it is connected with wifi, but all songs are greyed out. So, I can't listen to anythinh but my local song... Anybody who kn...

user-removed

Not applicable

13149 Views

8 replies

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Wont recognize premium on android

i recently got premium and for some reason it wont recognize it on my samsung s 3. it recognizes it on my desktop just not on my phone. any help?

Newbie

i recently got premium and for some reason it wont recognize it on my samsung s 3.   it recognizes it on my desktop just not on my phone.   any help?

Liam

Community Legend

407 Views

2 replies

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Constantly downloading songs each time

So this started happening a few weeks ago on my phone where my newer set of songs would always redownload/sync whenever i would open the app. i would think that syncing once even over wifi would have solved this sync problem, but it hasn't. its reall...

Newbie

So this started happening a few weeks ago on my phone where my newer set of songs would always redownload/sync whenever i would open the app. i would think that syncing once even over wifi would have...

Peter__

Community Legend

1014 Views

1 replies

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Problems with downloading playlists

I have two problems with downloading my playlists for offline usage1: not all playlists are downloaded completely. Some are, some won't . They keep getting stuck at a certain percentage (say, 12%), and won't continue downloading (no icon appearing in...

Roadie

I have two problems with downloading my playlists for offline usage 1: not all playlists are downloaded completely. Some are, some won't . They keep getting stuck at a certain percentage (say, 12%...

pigwink

Regular

5996 Views

5 replies

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Galaxy SIII does not show up under devices

Heya! Had Spotify for a few years now, and this is my first real problem! Today, spotify refuses to show up under devices. This goes on WiFi alone, and with WiFi and USB cable connected at the same time. Tried deleting the app, reinstalling, rebootin...

Casual Listener

Heya!   Had Spotify for a few years now, and this is my first real problem!   Today, spotify refuses to show up under devices. This goes on WiFi alone, and with WiFi and USB cable...

natron

Casual Listener

587 Views

2 replies

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download on android same as offline mode on pc?

Hi, Do I have to use the download button to get the files in offline mode on my andriod phone? No extra cost?

Casual Listener

Hi,   Do I have to use the download button to get the files in offline mode on my andriod phone? No extra cost?  

lglinstad

Casual Listener

425 Views

2 replies

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local files wont sync to android

i'm getting really frustrating because my local files wont sync to my android phone!and another problem, my andoid wont show in devices on spotify.i need help fast!

Casual Listener

i'm getting really frustrating because my local files wont sync to my android phone! and another problem, my andoid wont show in devices on spotify. i need help fast! 

user-removed

Not applicable

351 Views

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Statistic on facebook almost gone !

The statistic over what I listen to is almost gone on facebook. I have alway been able to see a detailed statistic on facebook, but now most of the statistic is gone. How can I get this back on my timeline ?

Music Fan

The statistic over what I listen to is almost gone on facebook.    I have alway been able to see a detailed statistic on facebook, but now most of the statistic is gone. How can I get t...

user-removed

Not applicable

415 Views

2 replies

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Solved!! spotify app not working on my htc one v

I just installed spotify on my new HTC One V. The downloading and installing went well, but when I open the app nothing happens. The screen goes black for one second and then it returns back to the screen from which I clicked on the spotify app. I ha...

Newbie

I just installed spotify on my new HTC One V. The downloading and installing went well, but when I open the app nothing happens. The screen goes black for one second and then it returns back to the s...

FreddeUmea

Newbie

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Cant logg in Samsung Galaxy Note

I cant logg in!!! When I logg in it jumpes straight back to logg in! I can se my page, but only for a second, and the it jumpes back to sighn-in! Waht to do? I have reinstalled the app, but no... Greatefull for an answer

Newbie

I cant logg in!!!   When I logg in it jumpes straight back to logg in! I can se my page, but only for a second, and the it jumpes back to sighn-in!   Waht to do?   I have r...

licenced

Community Legend

464 Views

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