Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help for your Android mobile or tablet
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
Before anthying, I did go through the help forums, for a couple of hours (which is an insane amount of time to spend trying to figure out why this is happening to me, IMO), I read as much as my sanity would allow me and found NOTHING of use...this co...
Before anthying, I did go through the help forums, for a couple of hours (which is an insane amount of time to spend trying to figure out why this is happening to me, IMO), I read as much as my sanit...
351 Views
0 replies
0 likes
I would like there to be a horizontal view for the android application (or at least the application doesn't flip in my phone), since there is a problem in my touchscreen and I can't right some characters....
I would like there to be a horizontal view for the android application (or at least the application doesn't flip in my phone), since there is a problem in my touchscreen and I can't right some charac...
Not applicable
1361 Views
2 replies
0 likes
Hello, I've had this problem for a few months now. After reviewing the boards, it looks like others have had a similar problem. When streaming a playlist, the stream will stop playing after the first song is finished. The next song will not play even...
Hello, I've had this problem for a few months now. After reviewing the boards, it looks like others have had a similar problem. When streaming a playlist, the stream will ...
403 Views
0 replies
0 likes
This really needs a dedicated thread. The app is so lackluster, and I'm paying the premium subscription fee. Here's what I'd like to see. Alphabetized playlists - is there no reason we can't alphabetize at least by song? All the songs in my starred l...
This really needs a dedicated thread. The app is so lackluster, and I'm paying the premium subscription fee. Here's what I'd like to see. Alphabetized playlists - is there no reason we c...
Community Legend
1075 Views
2 replies
0 likes
I need a sound detection service, like Shazam that will allow me to identify a song that is playing and open it (or better yet "star" it) in Spotify. My Shazam android app used to do this and I used it all the time but Shazam customer support just co...
I need a sound detection service, like Shazam that will allow me to identify a song that is playing and open it (or better yet "star" it) in Spotify. My Shazam android app used to do ...
Community Legend
1426 Views
1 replies
0 likes
Help me
Help me
Community Legend
498 Views
1 replies
0 likes
are you going to produce a dedicated app for tablets (specifically android tablets)? i've test spotify on one and it's just a bigger version of the app i have on my phone; almost impossible to put together a playlist, no landscape view, etc.
are you going to produce a dedicated app for tablets (specifically android tablets)? i've test spotify on one and it's just a bigger version of the app i have on my phone; almost impossible to put to...
Community Legend
828 Views
4 replies
0 likes
Does this... https://t.co/yW1yWDtd ...mean that Android development focus is now on building yet another new client and that the current high profile problems (SD card storage, Using too much data on 3G, Landscape mode) are going to take a back seat ...
Does this... https://t.co/yW1yWDtd ...mean that Android development focus is now on building yet another new client and that the current high profile problems (SD card storage, Using too much dat...
Community Legend
687 Views
4 replies
0 likes
Hi i have recently got spotify mobile for my samsung galaxy s3, it was all going great until i plugged my aux lead into my phone in my car, i was hoping for the music to come out through my car speakers (as it does on every other app) but instead it ...
Hi i have recently got spotify mobile for my samsung galaxy s3, it was all going great until i plugged my aux lead into my phone in my car, i was hoping for the music to come out through m...
Community Legend
3158 Views
1 replies
0 likes
Does anyone know if I can have Spotify on both my HTC Rezound and Kindle Fire HD? Rhapsody considers both my phone and Kindle to be a device and I am limited to choosing one.
Does anyone know if I can have Spotify on both my HTC Rezound and Kindle Fire HD? Rhapsody considers both my phone and Kindle to be a device and I am limited to choosing one.
Community Legend
430 Views
1 replies
0 likes
So the long awaited Google Nexus 7 tablet was announced a couple of days ago and frankly it looks like a steal. My finger is hovering over the take my money now button but the one thing holding me back is whether Spotify will work with Jelly Bean (An...
So the long awaited Google Nexus 7 tablet was announced a couple of days ago and frankly it looks like a steal. My finger is hovering over the take my money now button but the one thing holding me ba...
Newbie
7066 Views
14 replies
0 likes
I've noticed when I enter a 4g area in Boston spotify won't load the next song. It will continue to play which ever song it was playing in the 3g area, but it won't go on to the next song if i'm in a 4g area. Sometimes it pauses for about 60 seconds,...
I've noticed when I enter a 4g area in Boston spotify won't load the next song. It will continue to play which ever song it was playing in the 3g area, but it won't go on to the next song if i'm in a...
Not applicable
608 Views
1 replies
0 likes
Hi! So I have some problems with Spotify in my Galaxy S II (Android version 4.0.4). 1. When I tried to log in to Spotify earlier today with my phone it was impossible. I tried like 10 times. I cleared the program data and tried again, I deleted Spoti...
Hi! So I have some problems with Spotify in my Galaxy S II (Android version 4.0.4). 1. When I tried to log in to Spotify earlier today with my phone it was impossible. I t...
Regular
1273 Views
1 replies
0 likes
I think this bug is relatet to, or maybe the cause of the "No Internet connection available" message. I've tried a few times now over the last weeks, and this is what happens every time. After deleting the Spotify app, restartet the phone, downloaded...
I think this bug is relatet to, or maybe the cause of the "No Internet connection available" message. I've tried a few times now over the last weeks, and this is what happens every time. ...
339 Views
0 replies
0 likes
Droid Razr Maxx. For some reason all of the sudden I was loged out of spotify on my phone. I login. Normal after that, my playlists are there and it will play the music....then a few seconds later it prompts me to enter facebook login info. So I do. ...
Droid Razr Maxx. For some reason all of the sudden I was loged out of spotify on my phone. I login. Normal after that, my playlists are there and it will play the music....then a few seconds later ...
Community Legend
1403 Views
5 replies
0 likes
HiI use spotify on my Galaxy Tab 10.1,but I have a problem. It says it is connected with wifi, but all songs are greyed out.So, I can't listen to anythinh but my local song...Anybody who knows something about this issue?Thanks
Hi I use spotify on my Galaxy Tab 10.1,but I have a problem. It says it is connected with wifi, but all songs are greyed out. So, I can't listen to anythinh but my local song... Anybody who kn...
Not applicable
13111 Views
8 replies
0 likes
i recently got premium and for some reason it wont recognize it on my samsung s 3. it recognizes it on my desktop just not on my phone. any help?
i recently got premium and for some reason it wont recognize it on my samsung s 3. it recognizes it on my desktop just not on my phone. any help?
Community Legend
400 Views
2 replies
0 likes
So this started happening a few weeks ago on my phone where my newer set of songs would always redownload/sync whenever i would open the app. i would think that syncing once even over wifi would have solved this sync problem, but it hasn't. its reall...
So this started happening a few weeks ago on my phone where my newer set of songs would always redownload/sync whenever i would open the app. i would think that syncing once even over wifi would have...
Community Legend
1009 Views
1 replies
0 likes
I have two problems with downloading my playlists for offline usage1: not all playlists are downloaded completely. Some are, some won't . They keep getting stuck at a certain percentage (say, 12%), and won't continue downloading (no icon appearing in...
I have two problems with downloading my playlists for offline usage 1: not all playlists are downloaded completely. Some are, some won't . They keep getting stuck at a certain percentage (say, 12%...
Regular
5977 Views
5 replies
2 likes
Heya! Had Spotify for a few years now, and this is my first real problem! Today, spotify refuses to show up under devices. This goes on WiFi alone, and with WiFi and USB cable connected at the same time. Tried deleting the app, reinstalling, rebootin...
Heya! Had Spotify for a few years now, and this is my first real problem! Today, spotify refuses to show up under devices. This goes on WiFi alone, and with WiFi and USB cable...
Casual Listener
573 Views
2 replies
0 likes
