Help Wizard

Step 1

NEXT STEP

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • hnavia
  • Regular
  • 27601 Views
  • 59 replies
  • 23 likes
  • 27601 Views
  • 59 replies
  • 23 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 870336 Views
  • 11 replies
  • 50 likes
  • Android
    Guide
    Troubleshooting
  • 870336 Views
  • 11 replies
  • 50 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Spotify Legend
  • 24727 Views
  • 3 replies
  • 0 likes
  • 24727 Views
  • 3 replies
  • 0 likes

Updated credit card can't sign in

I updated my credit card info back to premium subscription and now I cannot get past the Facebook login screen. Very frustrating considering I am paying for this!!!!!! Help!!? Gillisrc@gmail.com

  • Newbie
  • I updated my credit card info back to premium subscription and now I cannot get past the Facebook login screen. Very frustrating considering I am paying for this!!!!!! Help!!? Gillisrc@gmail.com
  • meahtenoha
  • Spotify
  • 167 Views
  • 2 replies
  • 0 likes
  • 167 Views
  • 2 replies
  • 0 likes

In Flames 'Sounds of a Playground Fading' can search&stream on pc but mobile search no result Why?

When I search on pc this album is available and I can stream it, but when I search on mobile returns no results, which means I have to star the album and sync which downloads to mobile (galaxy s2) but to my mind this defeats the purpose of having a s...

  • Newbie
  • When I search on pc this album is available and I can stream it, but when I search on mobile returns no results, which means I have to star the album and sync which downloads to mobile (galaxy s2) bu...
  • 176 Views
  • 0 replies
  • 0 likes
  • 176 Views
  • 0 replies
  • 0 likes

Solved!! Spotify on Galaxy S2

Hi downloaded the app for Android on my Galaxy S2 and i have no sound. Reinstalled it like mentioned in 'Beta-app for Android - no playback-button or sound galaxy s2 android 4.0' but this does not help. I hear no sound installed it directly nothing h...

  • Casual Listener
  • Hi downloaded the app for Android on my Galaxy S2 and i have no sound. Reinstalled it like mentioned in 'Beta-app for Android - no playback-button or sound galaxy s2 android 4.0' but this does not ...
  • shellirana
  • Newbie
  • 1579 Views
  • 4 replies
  • 0 likes
  • 1579 Views
  • 4 replies
  • 0 likes

App crashes, deleted playlists are not deleted

Please don't kill me, I know that most of my words were written many times before here. But I am very upset. Since the update (HTC Wildfire) the app crashes. I have to turn off the mobile Internet and start the app. After starting the app I can turn ...

  • Regular
  • Please don't kill me, I know that most of my words were written many times before here. But I am very upset. Since the update (HTC Wildfire) the app crashes. I have to turn off the mobile Internet ...
  • 189 Views
  • 0 replies
  • 0 likes
  • 189 Views
  • 0 replies
  • 0 likes

Spotify Mobile should include sound drop.

I would like the sound drop application in spotify mobile so that I can listen to music without creating playlists or searching for music while driving.

  • Music Fan
  • I would like the sound drop application in spotify mobile so that I can listen to music without creating playlists or searching for music while driving.
  • David
  • Spotify Legend
  • 979 Views
  • 4 replies
  • 0 likes
  • 979 Views
  • 4 replies
  • 0 likes

The new version, syncing local files.

I tried to find search and I didn't find this in any of the 1st page problems and as Im about to embark to work, my search-times' limited. If there is a solution to this please post it here and I'll follow the link. If that happens, sorry for the new...

  • Regular
  • I tried to find search and I didn't find this in any of the 1st page problems and as Im about to embark to work, my search-times' limited. If there is a solution to this please post it here and I'll ...
  • 208 Views
  • 0 replies
  • 0 likes
  • 208 Views
  • 0 replies
  • 0 likes

A

A

  • Newbie
  • A
  • 271 Views
  • 0 replies
  • 0 likes
  • 271 Views
  • 0 replies
  • 0 likes

Spotify mobile detects volume changes outside of the applications scope.

Spotify mobile detects when you change your volume on your phone, which prevents you from adjusting ringer volume and navigation volume for example, when logged into the application. I dont seem to believe that this would be phone specific. My naviga...

  • Music Fan
  • Spotify mobile detects when you change your volume on your phone, which prevents you from adjusting ringer volume and navigation volume for example, when logged into the application.  I dont see...
  • Drekle
  • Music Fan
  • 860 Views
  • 4 replies
  • 0 likes
  • 860 Views
  • 4 replies
  • 0 likes

MOVE MY DOWNLAODS TO MY MP3

Hi, bought lots tracks but not sure how to move them into my device (MP3)? any ideas? thank you.

  • Casual Listener
  • Hi, bought lots tracks but not sure how to move them into my device (MP3)? any ideas? thank you.
  • miciolaone
  • Casual Listener
  • 497 Views
  • 2 replies
  • 0 likes
  • 497 Views
  • 2 replies
  • 0 likes

How to stop Screen Time Out when in car dock?

My main use for Spotify on Android is in the car. The trouble is, the new app allows the screen to time-out...so I have to enter my PIN number to get back to the controls. Very dangerous with my driving! I'm sure the old one didn't allow screen-time-...

  • Casual Listener
  • My main use for Spotify on Android is in the car. The trouble is, the new app allows the screen to time-out...so I have to enter my PIN number to get back to the controls. Very dangerous with my driv...
  • licenced
  • Community Legend
  • 734 Views
  • 1 replies
  • 1 likes
  • 734 Views
  • 1 replies
  • 1 likes

Spotify crashes every time I open on SGS2 with ICS.

Hi! My spotify app crashes all the time when I open it on my Samsung Galaxy S2 with Android 4.0! It first shows "Playlists" and something about that how I can download playlists or something. After that the app freezes and shows a black screen instea...

  • Newbie
  • Hi!   My spotify app crashes all the time when I open it on my Samsung Galaxy S2 with Android 4.0!   It first shows "Playlists" and something about that how I can download playlists...
  • licenced
  • Community Legend
  • 215 Views
  • 1 replies
  • 0 likes
  • 215 Views
  • 1 replies
  • 0 likes

Exit button gone on latest update?

Hi all, my phone has just updated a whole bunch of apps including Spotify and the layout is a lot nicer but I can't seem to find anyway of actually closing down the app... anyone offer a hand? Cheers! Pete

  • Newbie
  • Hi all, my phone has just updated a whole bunch of apps including Spotify and the layout is a lot nicer but I can't seem to find anyway of actually closing down the app... anyone offer a hand? &nbs...
  • licenced
  • Community Legend
  • 269 Views
  • 1 replies
  • 0 likes
  • 269 Views
  • 1 replies
  • 0 likes

Galaxy Note can't use SD storage

Hi All, I can't use my sd card as storage for spotify. I resset all my phone, install the application (with more place on the sd card than usb storage)... No way... With the new update at the first start you can't specifiate the place that you want t...

  • Casual Listener
  • Hi All,   I can't use my sd card as storage for spotify. I resset all my phone,  install the application (with more place on the sd card than usb storage)... No way... With the new ...
  • licenced
  • Community Legend
  • 2049 Views
  • 9 replies
  • 0 likes
  • 2049 Views
  • 9 replies
  • 0 likes

Currently unusable through FaceBook SPAM

Every time I log in, I get a FaceBook choice. Cancel just cancels Spotify and I don't want to connect to FaceBook. I'd like to keep some privacy. Please end this F***ing spam or give me my money back. I am a paying customer and this I cannot even use...

  • Newbie
  • Every time I log in, I get a FaceBook choice.   Cancel just cancels Spotify and I don't want to connect to FaceBook. I'd like to keep some privacy.   Please end this F***ing spam ...
  • 169 Views
  • 0 replies
  • 0 likes
  • 169 Views
  • 0 replies
  • 0 likes

Partial Sync

I have the Spotify app for my android phone and have set a few playlists to sync for offline use. The sync starts and finishes and I assume I'm all set, but when I go into the phone I see it decided not to sync some files. Usually the ones not synced...

  • Newbie
  • I have the Spotify app for my android phone and have set a few playlists to sync for offline use.  The sync starts and finishes and I assume I'm all set, but when I go into the phone I see it de...
  • thrusk
  • Gig Goer
  • 698 Views
  • 3 replies
  • 2 likes
  • 698 Views
  • 3 replies
  • 2 likes

Login impossible on HTC Wildfire S

Hi! When trying to start the spotify app on HTC Widlfire S (Android 2.3.3), all I get is an empty page with Facebook logo and I can't login anywhere. I have tried installing different spotify versions, different versions of the facebook app, removing...

  • Casual Listener
  • Hi!   When trying to start the spotify app on HTC Widlfire S (Android 2.3.3), all I get is an empty page with Facebook logo and I can't login anywhere. I have tried installing different spot...
  • 547 Views
  • 0 replies
  • 0 likes
  • 547 Views
  • 0 replies
  • 0 likes

Solved!! Spotify offline - doesn't connect with facebook / Samsung Galaxy Nexus

Hello, I have problems with the Spotify-App. No matter what I do it's always showing "Spotify is offline". I have the latest App-Version: 0.5.1.15.g81977995 (0.8.3.608.g5049138e). In the menu "Settings" I push the button "Connect with Facebook". Then...

  • Casual Listener
  • Hello,   I have problems with the Spotify-App. No matter what I do it's always showing "Spotify is offline".   I have the latest App-Version: 0.5.1.15.g81977995 (0.8.3.608.g5049138e...
  • licenced
  • Community Legend
  • 913 Views
  • 3 replies
  • 0 likes
  • 913 Views
  • 3 replies
  • 0 likes

Android app

Ok so new to all things android, I decided to choose spotify as a number of psosts said it supports choosing the download save point on my tablet, yet i cant see any option in settings, now I am only free premium at present and just wondered is their...

  • Newbie
  • Ok so new to all things android, I decided to choose spotify as a number of psosts said it supports choosing the download save point on my tablet, yet i cant see any option in settings, now I am only...
  • licenced
  • Community Legend
  • 354 Views
  • 1 replies
  • 0 likes
  • 354 Views
  • 1 replies
  • 0 likes

The new app

On the old app, you can play from the library so you wold play from every playlist on your spotify, you cant do that on the new app, why is that? Get that funktion back pleas.

  • Casual Listener
  • On the old app, you can play from the library so you wold play from every playlist on your spotify, you cant do that on the new app, why is that? Get that funktion back pleas.
  • licenced
  • Community Legend
  • 287 Views
  • 1 replies
  • 0 likes
  • 287 Views
  • 1 replies
  • 0 likes

Nothing showing up in friends list

There is not a single friend that shows up when I click on that option from the Menu. I am logged in using my Facebook credentials.

  • Newbie
  • There is not a single friend that shows up when I click on that option from the Menu.  I am logged in using my Facebook credentials.
  • 198 Views
  • 0 replies
  • 0 likes
  • 198 Views
  • 0 replies
  • 0 likes