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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Android

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Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • AFCM6456
  • Casual Listener
  • 40377 Views
  • 65 replies
  • 25 likes
  • 40377 Views
  • 65 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 876797 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 876797 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 26137 Views
  • 4 replies
  • 0 likes
  • 26137 Views
  • 4 replies
  • 0 likes

spoify off line

Is anyone having an issue with the app saying it's offline? And if so, HOW do I get it to go back online??

  • Newbie
  • Is anyone having an issue with the app saying it's offline? And if so, HOW do I get it to go back online??
  • CrabbyCarol
  • Casual Listener
  • 1066 Views
  • 6 replies
  • 0 likes
  • 1066 Views
  • 6 replies
  • 0 likes

Spotify does not work on HTC Desire V

Have downloaded the spotify app onto my HTC Desire V (Android version 4.0.3) and when I open the app it gives me a blank white screen with the spotify heading at the top of the screen next to a menu button (if I press the menu button a blank menu scr...

  • Casual Listener
  • Have downloaded the spotify app onto my HTC Desire V (Android version 4.0.3) and when I open the app it gives me a blank white screen with the spotify heading at the top of the screen next to a menu ...
  • licenced
  • Community Legend
  • 1522 Views
  • 4 replies
  • 0 likes
  • 1522 Views
  • 4 replies
  • 0 likes

Offline Playlists Vanish

Spotify had been working with no problems on my Samsung Galaxy S2 until a few weeks ago but now it's playing up. I tried to add a song to my phone (rather than my usual, which is to add it on my laptop and then sync with my phone). By mistake I creat...

  • Newbie
  • Spotify had been working with no problems on my Samsung Galaxy S2 until a few weeks ago but now it's playing up.   I tried to add a song to my phone (rather than my usual, which is to add it...
  • 268 Views
  • 0 replies
  • 0 likes
  • 268 Views
  • 0 replies
  • 0 likes

can't download content to my android device?!

used the old version, content just won't download, if I select the item in the desktop app it shows "1 of xyz" with the highlighting for the space it will take and then it jsut dissapears, no error given. I then tried to install the beta app to see i...

  • Gig Goer
  • used the old version, content just won't download, if I select the item in the desktop app it shows "1 of xyz" with the highlighting for the space it will take and then it jsut dissapears, no error g...
  • tylercollier
  • Regular
  • 2405 Views
  • 3 replies
  • 0 likes
  • 2405 Views
  • 3 replies
  • 0 likes

Can't search on mobile now that I signed up for Spotify Premium

During the 48-hour free trial I was able to search and play most any artist, song, album, etc. Now that I've signed up for Spotify Premium, the Android app will not search. I can click "search" and then begin typing, but no results ever populate. Can...

  • Newbie
  • During the 48-hour free trial I was able to search and play most any artist, song, album, etc.  Now that I've signed up for Spotify Premium, the Android app will not search.  I can click "s...
  • 358 Views
  • 0 replies
  • 0 likes
  • 358 Views
  • 0 replies
  • 0 likes

Radio

how do i access the radio on my mobile (android)?  Can't find it...  

  • Newbie
  • how do i access the radio on my mobile (android)?  Can't find it...  
  • Richard
  • Community Legend
  • 240 Views
  • 1 replies
  • 0 likes
  • 240 Views
  • 1 replies
  • 0 likes

Snap / noise at beginning of songs

Hi, I'm using the android version of spotify on my Galaxy SII. So far everything works great. But at the beginning of some songs (and yes: I downloaded them, so no possible streaming problems) there is a snap / noise. Anybody has a hint?

  • Visitor
  • Hi,   I'm using the android version of spotify on my Galaxy SII. So far everything works great. But at the beginning of some songs (and yes: I downloaded them, so no possible streaming pro...
  • 355 Views
  • 0 replies
  • 0 likes
  • 355 Views
  • 0 replies
  • 0 likes

Spotify not working on my phone

Hi Folks, Spotify has never worked on my mobile. Samsung Galaxy S. Installation was fine, but the app is always offline and every time I try to download a track it says 'The track is not available' Spotify always worked on my Iphone. Not sure whats h...

  • Newbie
  • Hi Folks,   Spotify has never worked on my mobile. Samsung Galaxy S. Installation was fine, but the app is always offline and every time I try to download a track it says 'The track is not a...
  • user-removed
  • Not applicable
  • 958 Views
  • 2 replies
  • 0 likes
  • 958 Views
  • 2 replies
  • 0 likes

Starred playlist never opens, see screenshot

When I tap the cell, nothing happens at all. Same for a long press. When I tap the corner arrow, the cell begins to expand as it does for other playlists throughout the app, but stops after a moment and all I get is what's in the screenshot below, th...

  • Casual Listener
  • When I tap the cell, nothing happens at all. Same for a long press. When I tap the corner arrow, the cell begins to expand as it does for other playlists throughout the app, but stops after a moment ...
  • FrederikWinther
  • Casual Listener
  • 1144 Views
  • 4 replies
  • 0 likes
  • 1144 Views
  • 4 replies
  • 0 likes

Dear Spotify, I (WE) need solutions: Playlist is not downloading / stuck in the middle of it

Dear Spotify, This is really frustrating. I made a nice "on-the-walk"-Playlist and can't download it. At first It won't download. Then I read in some Topics and Threads about it and reinstall the app as you commended. Then I want to download a big on...

  • Casual Listener
  • Dear Spotify,   This is really frustrating. I made a nice "on-the-walk"-Playlist and can't download it. At first It won't download. Then I read in some Topics and Threads about it and rein...
  • 268 Views
  • 0 replies
  • 0 likes
  • 268 Views
  • 0 replies
  • 0 likes

Solved!! Mobile App cuts out after 20 minutes (only stream, offline still works)

I bought a premium subscription a short while ago to replace Pandora and my mp3 SD card in phone (galazyS3). Everything works great, except after i stream music onto my phone while driving. After 15-20 minutes, no matter what, every time, it cuts out...

  • Casual Listener
  • I bought a premium subscription a short while ago to replace Pandora and my mp3 SD card in phone (galazyS3).  Everything works great, except after i stream music onto my phone while driving.&nbs...
  • DjDeso
  • Casual Listener
  • 1049 Views
  • 6 replies
  • 0 likes
  • 1049 Views
  • 6 replies
  • 0 likes

Improving stations screen glitches

Whenever I press thumbs up or down the screen that comes up and says "improving station" glitches and flickers all over. I'm using TG's CM7 on my Motorola Triumph.

  • Newbie
  • Whenever I press thumbs up or down the screen that comes up and says "improving station" glitches and flickers all over.    I'm using TG's CM7 on my Motorola Triumph.
  • licenced
  • Community Legend
  • 842 Views
  • 1 replies
  • 0 likes
  • 842 Views
  • 1 replies
  • 0 likes

Extremely slow Sync on Android

Has anyone found a resolution to the 'Slow Sync' problem? I've found countless forum posts on the topic, but nobody has found a fix (and there's been no official comment from Spotify). I've been testing against another popular competing music service...

  • Newbie
  • Has anyone found a resolution to the 'Slow Sync' problem? I've found countless forum posts on the topic, but nobody has found a fix (and there's been no official comment from Spotify).   I'v...
  • licenced
  • Community Legend
  • 1038 Views
  • 2 replies
  • 0 likes
  • 1038 Views
  • 2 replies
  • 0 likes

Installation on the second android device of spotify stops spotify from playing any music

Hi, Since I got my tablet, and I installed spotify on it. Spotify works great on my tablet but stops playing any music (offline or online playlists or searches) on my android phone (no it's not muted and audio works for other applications). It still ...

  • Casual Listener
  • Hi,      Since I got my tablet, and I installed spotify on it. Spotify works great on my tablet but stops playing any music (offline or online playlists or searches) on my android ...
  • kelam86
  • Casual Listener
  • 289 Views
  • 3 replies
  • 0 likes
  • 289 Views
  • 3 replies
  • 0 likes

Error on charge my playlist.

Hello, I've got spotify on my android. When I use spotify off line there are some playslist that no appear on my phone. But when i use spotify on line there's no problem. Can anybody help me. PD I've 12 playlist downloaded on my android. Is there a l...

  • Newbie
  • Hello, I've got spotify on my android. When I use spotify off line there are some playslist that no appear on my phone. But when i use spotify on line there's no problem.   Can anybody help ...
  • 245 Views
  • 0 replies
  • 0 likes
  • 245 Views
  • 0 replies
  • 0 likes

Spotify stops and I get a black screen and a message that Spotify been stopped

I run Spotify premium on a Galaxy S2 4.0.4. Last week I cloud not get Spotify working. I get to the play list page and then Spotify freeze and the screen turns black. Then I got a message that Spotify been stopped. I have cleared all data and uninsta...

  • Casual Listener
  • I run Spotify premium on a Galaxy S2 4.0.4. Last week I cloud not get Spotify working. I get to the play list page and then Spotify freeze and the screen turns black. Then I got a message that Spotif...
  • 507 Views
  • 0 replies
  • 0 likes
  • 507 Views
  • 0 replies
  • 0 likes

Solved!! Ready to cancel my subscription - Unable to sync music from home computer to Evo

I have only been able to sync music to my phone a few times. I now have music pending and nothing is syncing to my phone. I bought an Sd card for more storage ,as that was the problem at first. It is very frustrating that I am paying for a service bu...

  • Casual Listener
  • I have only been able to sync music to my phone a few times. I now have music pending and nothing is syncing to my phone. I bought an Sd card for more storage ,as that was the problem at first. It is...
  • Ang6107
  • Casual Listener
  • 1201 Views
  • 3 replies
  • 0 likes
  • 1201 Views
  • 3 replies
  • 0 likes

Spotify on PC doesnt find my Android

Hello. When i try to sync my phone on the computer with spotify, spotify cant find my phone. Its an LG Optimus 3D FYI.Now, im not trying to sync my playlists, but my local files. I have the latest version, my PC is on a Wire and my phone is on Wirele...

  • Newbie
  • Hello.   When i try to sync my phone on the computer with spotify, spotify cant find my phone. Its an LG Optimus 3D FYI. Now, im not trying to sync my playlists, but my local files. I have ...
  • Goodman
  • Spotify Legend
  • 1828 Views
  • 7 replies
  • 0 likes
  • 1828 Views
  • 7 replies
  • 0 likes

Spotify won't stream to Last.FM

Hi, I have installed Spotify on my new Samsung Galaxy S3 and my question is now why it won't stream to my Last.Fm page? It keeps saying that 'authentication failed' because of wrong username or password but I have checked and edited it 10 times now a...

  • Casual Listener
  • Hi,   I have installed Spotify on my new Samsung Galaxy S3 and my question is now why it won't stream to my Last.Fm page? It keeps saying that 'authentication failed' because of wrong user...
  • licenced
  • Community Legend
  • 464 Views
  • 2 replies
  • 0 likes
  • 464 Views
  • 2 replies
  • 0 likes

no sound at all for my htc hero s

Hi everyone, Just having some poblems with spotify...ive installed, removed, reinstalled, changed my streaming use extreme actually i tried all three settings.... ive taken out the battery and it doesnt matter if its the first song or not i have abso...

  • Casual Listener
  • Hi everyone, Just having some poblems with spotify...ive installed, removed, reinstalled, changed my streaming use extreme actually i tried all three settings.... ive taken out the battery and it d...
  • solarryis
  • Casual Listener
  • 641 Views
  • 2 replies
  • 0 likes
  • 641 Views
  • 2 replies
  • 0 likes