Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • 0x8EFABE4E
  • Newbie
  • 59922 Views
  • 68 replies
  • 26 likes
  • 59922 Views
  • 68 replies
  • 26 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Sumit_Ghosh
  • Regular
  • 28321 Views
  • 5 replies
  • 0 likes
  • 28321 Views
  • 5 replies
  • 0 likes

How do I unsubribe from Sportify on my Samsung Galaxy S3?

Hi, I downloaded the sportify app on my phone and did not realise that you would be charged after 48 hrs. I have unistalled it from my phone but does this mean I will not e charged at all? Thanks

  • Newbie
  • Hi,   I downloaded the sportify app on my phone and did not realise that you would be charged after 48 hrs. I have unistalled it from my phone but does this mean I will not e charged at all?...
  • neo-x
  • Community Legend
  • 346 Views
  • 2 replies
  • 0 likes
  • 346 Views
  • 2 replies
  • 0 likes

I can't use my spotify in my android,

On screen a message says: no internet conexion, and it's not true. Only my Spotify Premium doesn't work. All the apps, facebook, twitter, etc, works perfectly. What's the problem? I want my spotify every time, every day. Thanks

  • Newbie
  • On screen a message says: no internet conexion, and it's not true. Only my Spotify Premium doesn't work. All the apps, facebook, twitter, etc, works perfectly. What's the problem? I want my spotify e...
  • user-removed
  • Not applicable
  • 437 Views
  • 2 replies
  • 0 likes
  • 437 Views
  • 2 replies
  • 0 likes

sin conexión a internet

Tengo Spotify Premiun, me han cobrado el recibo, exactamente ayer. Cuando intento buscar canciones o escuchar las playlist que he hecho, me dice: sin conexión a internet. Solo puedo escuchar las playlist descargadas. Tengo conexión wi-fi y también ta...

  • Newbie
  • Tengo Spotify Premiun, me han cobrado el recibo, exactamente ayer. Cuando intento buscar canciones o escuchar las playlist que he hecho, me dice: sin conexión a internet. Solo puedo escuchar las play...
  • carlengues
  • Casual Listener
  • 1239 Views
  • 2 replies
  • 5 likes
  • 1239 Views
  • 2 replies
  • 5 likes

synced local files

how can i get them OFF my phone. I have unselected the local files from the app on my mac. But it still says I have 10.1G used.

  • Regular
  • how can i get them OFF my phone.  I have unselected the local files from the app on my mac.  But it still says I have 10.1G used.  
  • licenced
  • Community Legend
  • 400 Views
  • 2 replies
  • 0 likes
  • 400 Views
  • 2 replies
  • 0 likes

galaxy tablet

I have downloaded latest spotify on tomy galaxy tablet.however if i try to playin offlineit says my licence has expired. What does this mean.technically challenged so simple advice would be appreciated.thanks

  • Casual Listener
  • I have downloaded latest spotify on tomy galaxy tablet.however if i try to playin offlineit says my licence has expired. What does this mean.technically challenged so simple advice would be appreciat...
  • GOBLUE80
  • Music Fan
  • 358 Views
  • 1 replies
  • 0 likes
  • 358 Views
  • 1 replies
  • 0 likes

my phone won't sync all my playlists

I recently bought a new android phone and when trying to sync my spotify playlists, the phone will only sync about 200 songs before it stops. I know it is not the SD card that is the problem as I just bought one with 16GB. Can someone tell me what se...

  • Casual Listener
  • I recently bought a new android phone and when trying to sync my spotify playlists, the phone will only sync about 200 songs before it stops. I know it is not the SD card that is the problem as I jus...
  • Peter__
  • Community Legend
  • 542 Views
  • 1 replies
  • 0 likes
  • 542 Views
  • 1 replies
  • 0 likes

problem with playlist folder ???

Dear moderator, Recently I noticed that I have some problems with a playlist folder on Spotify.The issue is that when I turn on Spotify on my personal computer I see no playlist folder at al. But , when I log on at Spotify on my Samsung galaxy S3 dev...

  • Regular
  • Dear moderator, Recently I noticed that I have some problems with a playlist folder on Spotify. The issue is that when I turn on Spotify on my personal computer I see no playlist folder at al. B...
  • hansplas8
  • Regular
  • 364 Views
  • 2 replies
  • 0 likes
  • 364 Views
  • 2 replies
  • 0 likes

Spotify crash? notification bar gone

Today I was listening to music and suddenly my spotify stopped playing the screen was frozen and went the screen came back on the icons in the notification bar started popping back up one at a time including the time. Does anyone know what caused thi...

  • Newbie
  • Today I was listening to music and suddenly my spotify stopped playing the screen was frozen and went the screen came back on the icons in the notification bar started popping back up one at a time i...
  • 258 Views
  • 0 replies
  • 0 likes
  • 258 Views
  • 0 replies
  • 0 likes

Samsung Galaxy S3 Lags

Hello, I've got a problem with the app on my Samsung Galaxy S3. When I scroll threw my playlists, it's lagging. I already reinstall the app and deleted the Cache but it's still lagging. I hope you can give me a hint to fix it. Sorry for my English, I...

  • Casual Listener
  • Hello, I've got a problem with the app on my Samsung Galaxy S3. When I scroll threw my playlists, it's lagging. I already reinstall the app and deleted the Cache but it's still lagging. I hope yo...
  • greatfruut
  • Casual Listener
  • 539 Views
  • 2 replies
  • 0 likes
  • 539 Views
  • 2 replies
  • 0 likes

New version of Spotify not recognizing that a device is plugged in.

This is so freaking frustrating...what a piece of crap app...seriously. I've never had so many problems with one app in my life....it's laughable. The main problem is that it's finicky about recognizing my android device. When I run the latest versio...

  • Newbie
  • This is so freaking frustrating...what a piece of crap app...seriously.   I've never had so many problems with one app in my life....it's laughable.   The main problem is that it's ...
  • David
  • Spotify Legend
  • 1259 Views
  • 2 replies
  • 0 likes
  • 1259 Views
  • 2 replies
  • 0 likes

search within playlist etc

hello, is it not possible to search within one's own playlists (and own local downloaded tracks)? (premium member)

  • Roadie
  • hello, is it not possible to search within one's own playlists (and own local downloaded tracks)?    (premium member)
  • Peter__
  • Community Legend
  • 657 Views
  • 5 replies
  • 1 likes
  • 657 Views
  • 5 replies
  • 1 likes

Would Spotify be so kind as to prioritise landscape mode for Android tablets?

Seeing as the last thread was so cruelly closed because it had annoying capitals in the title (and the admin was seemingly unable to alter that), may I once again request that Spotify prioritise a landscape mode please? Paying Spotify subscirbers usi...

  • Casual Listener
  • Seeing as the last thread was so cruelly closed because it had annoying capitals in the title (and the admin was seemingly unable to alter that), may I once again request that Spotify prioritise a la...
  • neo-x
  • Community Legend
  • 321 Views
  • 2 replies
  • 0 likes
  • 321 Views
  • 2 replies
  • 0 likes

PLEASE ALLOW FOR LANDSCAPE VIEW TO BE USED ON ANDROID!!!!

I own a Asus Transformer prime with an attachable keyboard. Spotify only allows for portrait view which is EXTREMELY annoying on top of being a basic app feature. When I have my transformer attached to the keyboard since Spotify only allows for portr...

  • Newbie
  • I own a Asus Transformer prime with an attachable keyboard. Spotify only allows for portrait view which is EXTREMELY annoying on top of being a basic app feature. When I have my transformer attached ...
  • Goodman
  • Spotify Legend
  • 510 Views
  • 3 replies
  • 3 likes
  • 510 Views
  • 3 replies
  • 3 likes

Error synchronizing my mobile song with my computer's local file

An error occurred when I tried to synchronize that song "Fall for You" by Secondhand Serenade in the album "A Twist in My Story". As I know, this song is not available in my country - Germany, but I have this song in my laptop. So i put it into my pl...

  • Newbie
  • An error occurred when I tried to synchronize that song "Fall for You" by Secondhand Serenade in the album "A Twist in My Story". As I know, this song is not available in my country - Germany, but ...
  • Peter__
  • Community Legend
  • 319 Views
  • 1 replies
  • 0 likes
  • 319 Views
  • 1 replies
  • 0 likes

3G Experience

Has anyone had good experiences using Spotify on Android streaming via 3G? Specifically Sprint users, but I'd like to know what others have experienced as well. 3G is my only option for mobile streaming where I live and I just ordered a new Android p...

  • Regular
  • Has anyone had good experiences using Spotify on Android streaming via 3G? Specifically Sprint users, but I'd like to know what others have experienced as well. 3G is my only option for mobile stream...
  • namgod
  • Regular
  • 2180 Views
  • 6 replies
  • 0 likes
  • 2180 Views
  • 6 replies
  • 0 likes

help

Ok, so I have Spotify for my computer and phone. Since I have primium I download albums to my phone. But now when I downlod one it just gets stuck at 40 precent for like an hour so I try again later and try a differnt album. Still they just don't dow...

  • Newbie
  • Ok, so I have Spotify for my computer and phone. Since I have primium I download albums to my phone. But now when I downlod one it just gets stuck at 40 precent for like an hour so I try again later ...
  • licenced
  • Community Legend
  • 303 Views
  • 2 replies
  • 0 likes
  • 303 Views
  • 2 replies
  • 0 likes

just port the webos app....

this one is really great - even the new android beta is worse than this....

  • Regular
  • this one is really great - even the new android beta is worse than this....
  • namgod
  • Regular
  • 492 Views
  • 1 replies
  • 2 likes
  • 492 Views
  • 1 replies
  • 2 likes

Can't open spotify app, android 2.3.6, Samsung GT5510

Hi, I have a premium account and I just installed spotify in my mobile phone (android 2.3.6, Samsung GT5510). However, when I try to open it nothing happens (just a white screen). The rest of apps work normally. Any help? Thanks in advance! Per: I ed...

  • Newbie
  • Hi,   I have a premium account and I just installed spotify in my mobile phone (android 2.3.6, Samsung GT5510). However, when I try to open it nothing happens (just a white screen). The rest...
  • Goodman
  • Spotify Legend
  • 7962 Views
  • 9 replies
  • 1 likes
  • 7962 Views
  • 9 replies
  • 1 likes

History for Radio?

I often listen to Spotify Radio while running. Occassionally, a song i'm not familiar with, but enjoy, will come on. I cant easily stop, turn the screen on, unlock the device, switch back to spotify (runkeeper has the focus) and "like" the song or ad...

  • Gig Goer
  • I often listen to Spotify Radio while running.  Occassionally, a song i'm not familiar with, but enjoy, will come on.  I cant easily stop, turn the screen on, unlock the device, switch back...
  • itsbrichard
  • Newbie
  • 17418 Views
  • 3 replies
  • 8 likes
  • 17418 Views
  • 3 replies
  • 8 likes

Local files sync

II would like to sync my local files to my phone. The problem here is, that my PC is not connected to WiFi, so I can't sync with both on the same connection. In earlier Spotify versions on Android, I could just see my local files on my phone on Spoti...

  • Regular
  • II would like to sync my local files to my phone. The problem here is, that my PC is not connected to WiFi, so I can't sync with both on the same connection.   In earlier Spotify versions on...
  • sebas156
  • Regular
  • 825 Views
  • 10 replies
  • 0 likes
  • 825 Views
  • 10 replies
  • 0 likes