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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

  • 824 Views
  • 0 replies
  • 4 likes

phone music to spotify

hello! I have own music on my phone.. Iwant those to my spotify list.. Can i do it somehow..

  • Newbie
  • hello! I have own music on my phone.. Iwant those to my spotify list.. Can i do it somehow..
  • licenced
  • Community Legend
  • 403 Views
  • 1 replies
  • 0 likes
  • 403 Views
  • 1 replies
  • 0 likes

Unable to connect to spotify

Hi - I have been unable to browse music on spotify for the past three days via my sonus controller - keep getting the "theres a problem connecting to spotify message" - anyone else getting the same?

  • Newbie
  • Hi - I have been unable to browse music on spotify for the past three days via my sonus controller - keep getting the "theres a problem connecting to spotify message" - anyone else getting the same?
  • licenced
  • Community Legend
  • 476 Views
  • 1 replies
  • 0 likes
  • 476 Views
  • 1 replies
  • 0 likes

Spotify Mobile Showing "No Internet connection available"

Description Spotify Mobile is showing "No Internet connection available" down the bottom. What are the steps you took to get to the error/issue? Open Spotify Mobile client. What I expected to happen It to work. The phone has internet connectivity Did...

  • Newbie
  • Description Spotify Mobile is showing "No Internet connection available" down the bottom.   What are the steps you took to get to the error/issue? Open Spotify Mobile client.   ...
  • 715 Views
  • 0 replies
  • 0 likes
  • 715 Views
  • 0 replies
  • 0 likes

"Spotify is misconfigured for Facebook login" ???

Hi Guys I keep recieving this message when trying to log in to Spotify via Facebook on the Kindle Fire HD. I can log in no probs using a PC or laptop device but when I try to access it on the Fire I get the following message. "Spotify is misconfigure...

  • Newbie
  • Hi Guys   I keep recieving this message when trying to log in to Spotify via Facebook on the Kindle Fire HD.  I can log in no probs using a PC or laptop device but when I try to access ...
  • 580 Views
  • 0 replies
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  • 580 Views
  • 0 replies
  • 0 likes

Solved!! Phone OS upgrade forces Spotify to redownload all the music again.

Description When upgrading a Phone OS (in my case, flashing a new ROM, but in other cases Ice Cream Sandiwch to JellyBean for example) Spotify fails to recognize the music files already downloaded on the phone. I can clearly see the files in the fold...

  • Casual Listener
  • Description When upgrading a Phone OS (in my case, flashing a new ROM, but in other cases Ice Cream Sandiwch to JellyBean for example) Spotify fails to recognize the music files already downloaded ...
  • boredomkills
  • Casual Listener
  • 804 Views
  • 2 replies
  • 1 likes
  • 804 Views
  • 2 replies
  • 1 likes

Missing tracks in my playlist

I have problem finding all of my tracks that I've got in my playlist on my new HTC One x. The playlist got 735tracks, and I can only find 40-60 of them on my phone. At first i got all of the songs except the 2 last added songs, and spotify said it wa...

  • Newbie
  • I have problem finding all of my tracks that I've got in my playlist on my new HTC One x. The playlist got 735tracks, and I can only find 40-60 of them on my phone. At first i got all of th...
  • mmomtchev
  • Casual Listener
  • 1856 Views
  • 10 replies
  • 3 likes
  • 1856 Views
  • 10 replies
  • 3 likes

Solved!! WHY?!

I'm seriously pissed as hell right now! Why the hell is the option to save offlineplaylist to SD removed?! Why do I have to copy all my stuff on the phone to the computer to be able to play it through spotify?! Why am I not able to simply move the wh...

  • Regular
  • I'm seriously pissed as hell right now!   Why the hell is the option to save offlineplaylist to SD removed?! Why do I have to copy all my stuff on the phone to the computer to be able to p...
  • Martinmutter
  • Regular
  • 1860 Views
  • 9 replies
  • 4 likes
  • 1860 Views
  • 9 replies
  • 4 likes

Spotify Bug in Android 4.1.2?

Hey, just upgraded both my Galaxy Nexus (VZW) (rooted) and my Nexus 7 (unrooted) to Android 4.1.2, and It seems that My PC version of spotify is no longer able to see them in the device list, even when they are both connected to the same hotspot as t...

  • Newbie
  • Hey, just upgraded both my Galaxy Nexus (VZW) (rooted) and my Nexus 7 (unrooted) to Android 4.1.2, and It seems that My PC version of spotify is no longer able to see them in the device list, even wh...
  • tkonrath
  • Newbie
  • 930 Views
  • 1 replies
  • 1 likes
  • 930 Views
  • 1 replies
  • 1 likes

Bluetooth occasionally breaks spotify

If I am listening to spotify in my car and turn my vehicle off, there is a chance that if I start my car back up and the bluetooth connects that spotify will start playing by itself. If and when it does this, as it isnt a 100% chance, it will break s...

  • Music Fan
  • If I am listening to spotify in my car and turn my vehicle off, there is a chance that if I start my car back up and the bluetooth connects that spotify will start playing by itself.  If and whe...
  • 241 Views
  • 0 replies
  • 1 likes
  • 241 Views
  • 0 replies
  • 1 likes

delet account

How do I delet my account?

  • Casual Listener
  • How do I delet my account?
  • Richard
  • Community Legend
  • 254 Views
  • 1 replies
  • 0 likes
  • 254 Views
  • 1 replies
  • 0 likes

Offline playlists wiped when renewing contract

Hello, I had the mistfortune to have my credit card stolen. I had to discard it and make a new one. I thought spotify would alert me my subscription fee had been refused. Well, they did, after reverting my account to "free" and disabling my mobile ap...

  • Roadie
  • Hello,   I had the mistfortune to have my credit card stolen. I had to discard it and make a new one.  I thought spotify would alert me my subscription fee had been refused. Well, the...
  • 199 Views
  • 0 replies
  • 0 likes
  • 199 Views
  • 0 replies
  • 0 likes

Solved!! Downloaded Albums disappear if downloaded with Wifi

Hi, I use Spotify premium for my Android. When I choose to download an album via 3G everything works fine. If I want to connect via Wifi to download easier and quicker, it looks like my downloaded album is there and will play fine, however when I loo...

  • Visitor
  • Hi, I use Spotify premium for my Android. When I choose to download an album via 3G everything works fine. If I want to connect via Wifi to download easier and quicker, it looks like my downloaded ...
  • user-removed
  • Not applicable
  • 670 Views
  • 4 replies
  • 0 likes
  • 670 Views
  • 4 replies
  • 0 likes

Android client on Wifi causing network havoc..

When I have my phone on wifi and am playing spotify, my network seems to be flooded down with incoming connection attempts.. here is a quick snippet of my firewall logs: RGFW-IN: BLOCK-RULES (ICMP type 8 code 0 62.64.16.40->10.55.0.211 on ixp1) [1406...

  • Music Fan
  • When I have my phone on wifi and am playing spotify, my network seems to be flooded down with incoming connection attempts.. here is a quick snippet of my firewall logs:   RGFW-IN: BLOCK-RUL...
  • 315 Views
  • 0 replies
  • 0 likes
  • 315 Views
  • 0 replies
  • 0 likes

playlist won't shuffle on my Galaxy S3

Galaxy S3 the green shuffle light is on, but it never shuffles. The shuffle works when on my PC, but not on my phone. Any help?

  • Casual Listener
  • Galaxy S3 the green shuffle light is on, but it never shuffles. The shuffle works when on my PC, but not on my phone.   Any help?  
  • 565 Views
  • 0 replies
  • 0 likes
  • 565 Views
  • 0 replies
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White Screen on my Galaxy S 4G

Ive searched through other threads but im not getting anywhere. I guess the first thing to address is that i dont have an SD Card currently. Also i cannot find the downloaded files anywhere in my phone. I use ES File Explorer and even with the search...

  • Newbie
  • Ive searched through other threads but im not getting anywhere.    I guess the first thing to address is that i dont have an SD Card currently. Also i cannot find the downloaded files a...
  • neo-x
  • Community Legend
  • 750 Views
  • 3 replies
  • 0 likes
  • 750 Views
  • 3 replies
  • 0 likes

Automatically downloading favorites (playlist)

I've bayed premium membership jet and tried to make an "offline" playlist. But this playlist doesn't play when I'm out of internet contact. What is wrong?? Second, I've download my playlist "favorites". Now when I mark a song as "favorite", there's a...

  • Casual Listener
  • I've bayed premium membership jet and tried to make an "offline" playlist.  But this playlist doesn't play when I'm out of internet contact. What is wrong??   Second, I've download ...
  • neo-x
  • Community Legend
  • 1402 Views
  • 3 replies
  • 0 likes
  • 1402 Views
  • 3 replies
  • 0 likes

Really Annoying/Business loss? - •Send track info over bluetooth (AVRCP) Android.

THIS IS REALLY ANNOYING - Please prioritize this. There could be a large tech company with over 100k people where this might have started to become an internal joke. This is everyday use and is common now, people want this.

  • Newbie
  • THIS IS REALLY ANNOYING - Please prioritize this.  There could be a large tech company with over 100k people where this might have started to become an internal joke.   This is everyday...
  • neo-x
  • Community Legend
  • 444 Views
  • 1 replies
  • 0 likes
  • 444 Views
  • 1 replies
  • 0 likes

Playing Local files on Spotify Android (SII)

Hi, Wiht the problems now I can not add any new lists anymore or old one keep dissapearing. Is it possible to play local files in Spotify on Android?. If I select on I can choose Sportify but it will not play is that correct?. Or is the file to big (...

  • Roadie
  • Hi,   Wiht the problems now I can not add any new lists anymore or old one keep dissapearing.    Is it possible to play local files in Spotify on Android?.   If I sele...
  • neo-x
  • Community Legend
  • 350 Views
  • 1 replies
  • 0 likes
  • 350 Views
  • 1 replies
  • 0 likes

Solved!! App won't open after update

App updated today - now it won't open. Uninstalled and tried again, several times - still no luck! I get a blank image - nothing! Any ideas? Thanks -

  • Newbie
  •  App updated today - now it won't open. Uninstalled and tried again, several times - still no luck! I get a blank image - nothing! Any ideas? Thanks -
  • neo-x
  • Community Legend
  • 10313 Views
  • 7 replies
  • 0 likes
  • 10313 Views
  • 7 replies
  • 0 likes

Solved!! upgrading from unlimited to premium

Hi I was upgrading my account from unlimited to premium earlier tonight but its not working on my mobile. It says Ive got premium on my account when I look at my profile.

  • Newbie
  • Hi I was upgrading my account from unlimited to premium earlier tonight but its not working on my mobile. It says Ive got premium on my account when I look at my profile.
  • meahtenoha
  • Spotify
  • 1256 Views
  • 11 replies
  • 0 likes
  • 1256 Views
  • 11 replies
  • 0 likes