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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

6264 Views

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Premium - Deleting songs?

Hi, I got a question. Is it possible to delete songs you've downloaded at spotify from your mobile? My SD card is full and I can't find any mp3 files on my mobile. Help, please! Thx in advance.

Regular

Hi, I got a question. Is it possible to delete songs you've downloaded at spotify from your mobile? My SD card is full and I can't find any mp3 files on my mobile. Help, please! Thx in advance.

446 Views

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Equalizer and audio effects on HTC Wildfire

Hello, I just update the new version of Spotify, on a 2.2.1 Android (no root). It's a HTC Wildfire smartphone. I can't access Equalizer and audio features, they don't appear in the Spotify's settings or the android's settings. Where could I find them...

Casual Listener

Hello,   I just update the new version of Spotify, on a 2.2.1 Android (no root). It's a HTC Wildfire smartphone.   I can't access Equalizer and audio features, they don't appear in ...

Zoloom

Casual Listener

1385 Views

2 replies

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turning off the 3D-effect

Hi, i would like to use the new equalizer, but I am not able to turn off the 3D-Effect on my Motorola Razr with ICS 4.0.4. When I turn on the equalizer it looks like this: I do not know a way to activate the bar for the 3D-Effekt. Can any one help me...

Casual Listener

Hi,   i would like to use the new equalizer, but I am not able to turn off the 3D-Effect on my Motorola Razr with ICS 4.0.4. When I turn on the equalizer it looks like this:   ...

Chrester

Regular

4115 Views

5 replies

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Solved!! Need help

I can not download any playlists on any of my devices. I tried all of the troubleshooting. Still nothing. Can anyone help, please?

Music Fan

I can not download any playlists on any of my devices. I tried all of the troubleshooting. Still nothing. Can anyone help, please?

TitansAB

Music Fan

1236 Views

13 replies

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nothing but a blank all white or black screen while opening the newest Android release

Updated my app to the latest release last night. Seemed to be working fine for a few hours then this morning on my way to work after a reboot I get nothing but a blank all white or all black screen and it just freezes until i tap the home button. I'm...

Newbie

Updated my app to the latest release last night. Seemed to be working fine for a few hours then this morning on my way to work after a reboot I get nothing but a blank all white or all black screen a...

651 Views

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I lost my spotiy premium in 3 days....

So yeh, I recently bought spotify premium for a month and now after 3 days it's gone... Is there any way for me to contact Spotifys support and if so, please tell me how-.-

Casual Listener

So yeh, I recently bought spotify premium for a month and now after 3 days it's gone... Is there any way for me to contact Spotifys support and if so, please tell me how-.-

327 Views

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Spotify App

Hi I am new to Spotify and would like to know how to download the Spotify app to my android phone - - any help

Newbie

Hi I am new to Spotify and would like to know how to download the Spotify app to my android phone - - any help

Goodman

Spotify Legend

405 Views

1 replies

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ICS lockscreen controls malfunction

Hi there! First off I tried looking through the board to see if I found someone with a similar issue, but could not find a post about it. However I did not have time to read every post, so apologies if this has already been brought up! I am running t...

Casual Listener

Hi there!   First off I tried looking through the board to see if I found someone with a similar issue, but could not find a post about it. However I did not have time to read every post, so...

cxc

Music Fan

808 Views

1 replies

1 likes

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Audio Effects not showing on Beats Audio devices

Hello all. We've had some reports of people using some HTC devices with Beats Audio not being able to use the Audio Effects options. I'm collating some information for some reporting. Could you confirm the devices you are using that you are not able ...

Spotify Legend

Hello all.   We've had some reports of people using some HTC devices with Beats Audio not being able to use the Audio Effects options. I'm collating some information for some reporting. Coul...

Joe

Community Legend

9790 Views

54 replies

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Audio Effects

In the new version (0.5.3.56) i'm trying to start the new Audio Effects panel in settings, but when i do so the whole app crashes. I'm on ICS Sony Xperia Arc. The feature is for ICS so it should work. Someone else having this?

Music Fan

In the new version (0.5.3.56) i'm trying to start the new Audio Effects panel in settings, but when i do so the whole app crashes. I'm on ICS Sony Xperia Arc. The feature is for ICS so it should work...

pelm

Music Fan

977 Views

1 replies

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WTF??! I cannot download my Playlists!!!

I just got that premium package a few days ago and i keep on trying to download my playlists, but it won't work. I am doing this via my wifi at home. No matter, which playlist i try, it will only download to approx. 30%, than it stops an does nothing...

Casual Listener

I just got that premium package a few days ago and i keep on trying to download my playlists, but it won't work. I am doing this via my wifi at home. No matter, which playlist i try, it will only dow...

Joe

Community Legend

3301 Views

23 replies

1 likes

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Downloading playlists over wifi

When I am at home, I always connect to my wifi as to not chew up my data plan on my phone. What I want to know is if I am connected to my wifi and I download a playlist (to play in offline mode), does the playlist get downloaded over wifi or my mobil...

Casual Listener

When I am at home, I always connect to my wifi as to not chew up my data plan on my phone.   What I want to know is if I am connected to my wifi and I download a playlist (to play in offline mod...

licenced

Community Legend

1081 Views

1 replies

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Switching to iPhone?

I am curious to know how many Spotify users have switched or will switch to iPhone, solely for a working Spotify app?Could Spotify be conspiring with Apple to pull Android users away?

Roadie

I am curious to know how many Spotify users have switched or will switch to iPhone, solely for a working Spotify app? Could Spotify be conspiring with Apple to pull Android users away?

365 Views

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Any news on sending track data via A2DP bluetooth

On my Galaxy S2, the standard music player correctly sends full track information to my Bluetooth enabled car stereo (nissan leaf, AVRCP 1.3). Google music also works With Spotify on the S2, whilst I can play audio fine, and skip forward/back, no tra...

Music Fan

On my Galaxy S2, the standard music player correctly sends full track information to my Bluetooth enabled car stereo (nissan leaf, AVRCP 1.3). Google music also works With Spotify on the S2, whil...

fl_ori4n

Regular

6637 Views

4 replies

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Spotify needs a "offline only on 3G option"

When checking phone bills I just realised my son had gone well over his data limit (costing £10-£15 extra) this month by accidentally leaving spotify online. Both he and I have a spotify premium subscription and love the service, but also tend to rep...

Music Fan

When checking phone bills I just realised my son had gone well over his data limit (costing £10-£15 extra) this month by accidentally leaving spotify online. Both he and I have a spotify premium subs...

licenced

Community Legend

1303 Views

1 replies

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Spotify not syncing on android SGSII and SGSIII, generally unreliable nad not much value

I've been having this issue for months and I am pretty much at the end of my patience for this. At first I thought it might be just that my SGSII was very mature and running with loads of other services. But on getting a brand new SGSIII I downloaded...

Casual Listener

I've been having this issue for months and I am pretty much at the end of my patience for this.   At first I thought it might be just that my SGSII was very mature and running with loads of ...

Richard

Community Legend

416 Views

1 replies

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Samsung Infuse

I have a Samsung Infuse and it is stuck in ofline mode. it has always been in ofline mode.

Casual Listener

I have a Samsung Infuse and it is stuck in ofline mode. it has always been in ofline mode.

licenced

Community Legend

598 Views

3 replies

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new phone HTC One X says downloaded offline playlists but can not see or play tracks

I have upgraded my phone to HTC One X from HTC Desire. In talled Spotify app and synced offline play lists. But though it says they have been downloaded they don't seem to be available. I can't see the tracks... Please advise.

Newbie

I have upgraded my phone to HTC One X from HTC Desire. In talled Spotify app and synced offline play lists. But though it says they have been downloaded they don't seem to be available. I can't see...

neo-x

Community Legend

633 Views

1 replies

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my mobile wont sync offline playlists with my phone now that the app has changed. HELP

IT SAYS DOWNLOAD PLAYLISTON MY ANDROID ABOVE THE PLAYLIST.. WILL THIS COST MONEY? LIKE FROM MY ACCOUNT RATHER THAN MY WIFI? ON THE OLD APP MY PHONE USED TO AUTOMATICLY SYNC WITH MY LAPTOP EACH DAY.. NOW IT DOSENT THIS SUCKS MEGA, AND I DONT KNOW WHAT...

Newbie

  IT SAYS DOWNLOAD PLAYLISTON MY ANDROID ABOVE THE PLAYLIST.. WILL THIS COST MONEY? LIKE FROM MY ACCOUNT RATHER THAN MY WIFI?   ON THE OLD APP MY PHONE USED TO AUTOMATICLY SYNC WITH M...

neo-x

Community Legend

544 Views

3 replies

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Solved!! Playlists Grouped as "itunes"

For some reason a bunch of my playlists show up on my Android phone in an itunes subfolder. This is not a big deal but it's irritating. Does anybody know why they are grouped this way and can it be changed to just a regular list. They definitly are n...

Casual Listener

For some reason a bunch of my playlists show up on my Android phone in an itunes subfolder. This is not a big deal but it's irritating. Does anybody know why they are grouped this way and can it be c...

hbdaly

Casual Listener

587 Views

2 replies

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