Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

  • 1110 Views
  • 0 replies
  • 4 likes

Did they fix the Premium problem?

I see lots of entries that other people have had the save problem that Im having but I don't see any posts that have a fix for it. I upgraded to Premium on my GalaxyS3 but Spotify doesn't recognize and won't let me know download anything.

  • Casual Listener
  • I see lots of entries that other people have had the save problem that Im having but I don't see any posts that have a fix for it.  I upgraded to Premium on my GalaxyS3 but Spotify doesn't recog...
  • kh66
  • Casual Listener
  • 317 Views
  • 2 replies
  • 0 likes
  • 317 Views
  • 2 replies
  • 0 likes

premium not working

I.downloaded.the spotify app.then paid for spotify premium. Anytime i try to listen to.a.track.though it says that the option is only available to.premium subscribers. Not sure what to do. I have a droid razr if that helps.

  • Newbie
  • I.downloaded.the spotify app.then paid for spotify premium. Anytime i try to listen to.a.track.though it says that the option is only available to.premium subscribers. Not sure what to do. I have a ...
  • Peter__
  • Community Legend
  • 305 Views
  • 1 replies
  • 0 likes
  • 305 Views
  • 1 replies
  • 0 likes

When can we expect getting a fix for the External SD issue?

It's been a good long while now, or at least it feels like forever ago that this function was so cruelly removed from me, I honestly almost regret updating that time.(darn my latest version fetish) So when will they make it so that I can download my ...

  • Casual Listener
  • It's been a good long while now, or at least it feels like forever ago that this function was so cruelly removed from me, I honestly almost regret updating that time.(darn my latest version fetish) ...
  • licenced
  • Community Legend
  • 503 Views
  • 4 replies
  • 0 likes
  • 503 Views
  • 4 replies
  • 0 likes

Solved!! Got premium (trial) but cant play songs on mobile.

I dont hear adds in the desktop player but when I try and play a song, not the radio but a single song on my mobile player it woln't play. Ive tried logging in and out several times and restarted my phone. I did get the recipt in my email as well. Wh...

  • Newbie
  • I dont hear adds in the desktop player but when I try and play a song, not the radio but a single song on my mobile player it woln't play.  Ive tried logging in and out several times and resta...
  • licenced
  • Community Legend
  • 500 Views
  • 1 replies
  • 0 likes
  • 500 Views
  • 1 replies
  • 0 likes

Download Playlist Then Change Download Quality

So I downloaded all my playlists to my phone locally and then I realized in settings that the download quality was on Normal. So I switched to Extreme. My question: Do I need to delete and re-download all playlists or will they convert to Extreme qua...

  • Regular
  • So I downloaded all my playlists to my phone locally and then I realized in settings that the download quality was on Normal. So I switched to Extreme. My question: Do I need to delete and re-downloa...
  • 671 Views
  • 0 replies
  • 5 likes
  • 671 Views
  • 0 replies
  • 5 likes

Songs won't appear - HTC Desire

Hi, I'm having a problem with spotify on my HTC Desire. I installed spotify and playlists appear but there are no songs mostly, although some songs have randomly downloaded (1 in one playlist, 10 in another). Also it won't sync with my PC even though...

  • Regular
  • Hi, I'm having a problem with spotify on my HTC Desire. I installed spotify and playlists appear but there are no songs mostly, although some songs have randomly downloaded (1 in one playlist, 10 in ...
  • licenced
  • Community Legend
  • 363 Views
  • 1 replies
  • 0 likes
  • 363 Views
  • 1 replies
  • 0 likes

Spotify on Galaxy S II

I can only get the radio to work. Can someone please help me?? I used the Spotify Premium 30 day trial and I would like to figure it out. I love my Spotify online, I want it to travel with me on my phone. Please someone help a girl out.

  • Regular
  • I can only get the radio to work.  Can someone please help me??  I used the Spotify Premium 30 day trial and I would like to figure it out.  I love my Spotify online, I want it to trav...
  • licenced
  • Community Legend
  • 1010 Views
  • 14 replies
  • 0 likes
  • 1010 Views
  • 14 replies
  • 0 likes

Spotify songs grey out & then all playlists disappear

Hi there, I'm a Spotify premium member and over the last few months, songs in my playlist as slowly greying out, and for the 3rd time in as many months, my playlists have completely disappeared completely from my android phone. This didn’t happen on ...

  • Casual Listener
  • Hi there, I'm a Spotify premium member and over the last few months, songs in my playlist as slowly greying out, and for the 3rd time in as many months, my playlists have completely disappeared ...
  • Mattbaldwin20
  • Casual Listener
  • 504 Views
  • 1 replies
  • 0 likes
  • 504 Views
  • 1 replies
  • 0 likes

Unique Spotify Account - Doesn´t Work on Android (GB and ICS Tested)

Hi I have encountered a strange problem on my andriod devices. My account works fine with IOS 6 and a regular laptop comoputer (online/offline) but with my HTC Desire - OS: Gingerbread and Galaxy TAB 10" OS: ICS all my playlists doesn´t show any trac...

  • Newbie
  • Hi   I have encountered a strange problem on my andriod devices. My account works fine with IOS 6 and a regular laptop comoputer (online/offline) but with my HTC Desire - OS: Gingerbr...
  • 205 Views
  • 0 replies
  • 0 likes
  • 205 Views
  • 0 replies
  • 0 likes

HTC Desire HD

Hi! I am using Spotify Premium now for six months. But most of the time I got a lot of Problems. The most annoying one, is that when I am listening to music (no matter 3g or wifi) my phone calls people. Also, sometimes there is no sound. The music is...

  • Newbie
  • Hi!   I am using Spotify Premium now for six months. But most of the time I got a lot of Problems. The most annoying one, is that when I am listening to music (no matter 3g or wifi) my pho...
  • fredriko
  • Newbie
  • 561 Views
  • 2 replies
  • 0 likes
  • 561 Views
  • 2 replies
  • 0 likes

Help for HTC One X

Hi guys, I downloaded the Spotify app and I logged in and everything. But I can't download any of my playlists or play any song for that matter, I've been waiting a week now and its still on 0%. I'm not the only person with this problem, my sister ha...

  • Newbie
  • Hi guys, I downloaded the Spotify app and I logged in and everything. But I can't download any of my playlists or play any song for that matter, I've been waiting a week now and its still on 0%. I'm ...
  • user-removed
  • Not applicable
  • 953 Views
  • 1 replies
  • 0 likes
  • 953 Views
  • 1 replies
  • 0 likes

Solved!! Android App not loading - VZW gNex 4.0.4 update

For the last few weeks the Beta Preview (and now official Beta release via App Store) will not load whatsoever. When I open the app I get a white screen and the menu button ONLY, with the menu being empty when clicked. I'm not 100% certain, but it se...

spotify.png
  • Casual Listener
  • For the last few weeks the Beta Preview (and now official Beta release via App Store) will not load whatsoever. When I open the app I get a white screen and the menu button ONLY, with the menu being ...
  • ZAcord
  • Casual Listener
  • 2182 Views
  • 4 replies
  • 1 likes
  • 2182 Views
  • 4 replies
  • 1 likes

Re: Spotify reading wrong the free space for the memory in my Galaxy s2

i have 984 stared songs on my spotify and when i offline sync the song it koms up an syncing error whit the messagse - you have no more space on your device. help me

  • Newbie
  • i have 984 stared songs on my spotify and when i offline sync the song it koms up an syncing error whit the messagse - you have no more space on your device. help me
  • licenced
  • Community Legend
  • 482 Views
  • 1 replies
  • 0 likes
  • 482 Views
  • 1 replies
  • 0 likes

less offline songs in localsync folder on mobile than downloaded

Hello, I have Spotify Premium. If Imake a playlist of 707songs offline for my mobile phone (HTC DesireZ with 32gb on sdcard) I eventualy only have 179 songs offline in my localsync folder (sd/card/Android/data/com.spotify.mobile.android.ui/cache/user...

  • Regular
  • Hello,   I have Spotify Premium. If Imake a playlist of 707songs offline for my mobile phone (HTC DesireZ with 32gb on sdcard) I eventualy only have 179 songs offline in my localsync folder ...
  • Peter__
  • Community Legend
  • 664 Views
  • 3 replies
  • 0 likes
  • 664 Views
  • 3 replies
  • 0 likes

Really poor sound quality in synced songs.

As the title says, every song i download onto my Galaxy Note through Spotify is simply.. really poor. And yes, I do know it's limited to Spotify. First of all, I have songs stored directly on my phone, and the sound on those songs are perfect. I've w...

  • Newbie
  • As the title says, every song i download onto my Galaxy Note through Spotify is simply.. really poor.   And yes, I do know it's limited to Spotify. First of all, I have songs stored directly...
  • 497 Views
  • 0 replies
  • 0 likes
  • 497 Views
  • 0 replies
  • 0 likes

artist not available on mobile.

The band Draconian is available through spotify on my pc however when I try to access them on the mobile app they're not available, they don't even show up in the playlists that I have put tem in. please help.

  • Gig Goer
  • The band Draconian is available through spotify on my pc however when I try to access them on the mobile app they're not available, they don't even show up in the playlists that I have put tem in. &n...
  • rdngmikey
  • Gig Goer
  • 504 Views
  • 3 replies
  • 0 likes
  • 504 Views
  • 3 replies
  • 0 likes

Wrong Folder & misplaced playlists

Hi Spotify users, Since the last update I noticed that I have a Folder displayed that I don't have in the desktop app, or in the previous version of the mobile app. And some playlist which are not in a folder normally goes into that folder. I point o...

  • Casual Listener
  • Hi Spotify users,   Since the last update I noticed that I have a Folder displayed that I don't have in the desktop app, or in the previous version of the mobile app. And some playlist whi...
  • kharwood
  • Newbie
  • 904 Views
  • 4 replies
  • 0 likes
  • 904 Views
  • 4 replies
  • 0 likes

Tablet version of Android coming soon?

"I emailed them a couple of weeks ago about this and possible solutions to it and was informed that a tablet specific Spotify app for Android is on its way soon. No more information than that so heres hoping its sooner rather than later." http://www....

  • Visitor
  • "I emailed them a couple of weeks ago about this and possible solutions to it and was informed that a tablet specific Spotify app for Android is on its way soon. No more information than that so here...
  • damunk
  • Gig Goer
  • 761 Views
  • 4 replies
  • 0 likes
  • 761 Views
  • 4 replies
  • 0 likes

Spotify not working on HTC Thunderbolt

I just downloaded Spotify on my HTC Thunderbolt, and when I try to run the app all I get is a blank white screen. I didn't see the Thunderbolt on the Supported Devices list, so does that mean that I won't be able to run Spotify on my phone?

  • Casual Listener
  • I just downloaded Spotify on my HTC Thunderbolt, and when I try to run the app all I get is a blank white screen. I didn't see the Thunderbolt on the Supported Devices list, so does that mean that I ...
  • licenced
  • Community Legend
  • 659 Views
  • 3 replies
  • 0 likes
  • 659 Views
  • 3 replies
  • 0 likes

spotify won't download songs on my mobile that used to be on the SD card

Hi everyone, I have an annoying problem: it seems i cannot download songs via spotify on my mobile that used to be on my SD card. It seems as though it's a nice tool, so you don't have a double songlist on your phone. But now that I only listen to mu...

  • Newbie
  • Hi everyone,   I have an annoying problem: it seems i cannot download songs via spotify on my mobile that used to be on my SD card. It seems as though it's a nice tool, so you don't have a d...
  • 911 Views
  • 0 replies
  • 0 likes
  • 911 Views
  • 0 replies
  • 0 likes