Help Wizard

Step 1

NEXT STEP

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • hnavia
  • Regular
  • 27442 Views
  • 59 replies
  • 23 likes
  • 27442 Views
  • 59 replies
  • 23 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 870292 Views
  • 11 replies
  • 50 likes
  • Android
    Guide
    Troubleshooting
  • 870292 Views
  • 11 replies
  • 50 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Spotify Legend
  • 24713 Views
  • 3 replies
  • 0 likes
  • 24713 Views
  • 3 replies
  • 0 likes

Solved!! Heard about spotify mobile being free, decided to check it out. Can't play ANY songs.

Spotify mobile is free now?! I couldn't believe it! Finally, I could listen to my playlists on the go. Haha...yea, as if it was going to be that easy. What I did: 1. Downloaded app from google playstore 2. Launched app 3. Logged in with my facebook a...

  • Casual Listener
  • Spotify mobile is free now?! I couldn't believe it! Finally, I could listen to my playlists on the go. Haha...yea, as if it was going to be that easy.   What I did: 1. Downloaded app from ...
  • jimbl
  • Regular
  • 5363 Views
  • 7 replies
  • 0 likes
  • 5363 Views
  • 7 replies
  • 0 likes

Repete

Way cant i lissen to my hole list on my Phone?? I ned to manuel klick on every song.....and it´s realy irritating bekouse my children lisen to songs when they are going to sleep......I hate this new app......how do i get the old one back????? i do pa...

  • Newbie
  • Way cant i lissen to my hole list on my Phone?? I ned to manuel klick on every song.....and it´s realy irritating bekouse my children lisen to songs when they are going to sleep......I hate this ne...
  • 178 Views
  • 0 replies
  • 1 likes
  • 178 Views
  • 0 replies
  • 1 likes

5,937 tracks in library-nearly 7,000 tracks syncing? Same song syncing twice?

Hello! I wasn't able to find this issue in another thread, but maybe I just wasn't using the right search terms. I synced my whole Spotify library with my Samsung Galaxy 4.2 player. My Spotify library contains 5,937 tracks, but something like 6,900 t...

  • Regular
  • Hello! I wasn't able to find this issue in another thread, but maybe I just wasn't using the right search terms.   I synced my whole Spotify library with my Samsung Galaxy 4.2 player. My Spo...
  • MargotDarko
  • Regular
  • 268 Views
  • 2 replies
  • 0 likes
  • 268 Views
  • 2 replies
  • 0 likes

Spotify won't work on my Samsun Epic!

I have downloaded and used spotify before through my facebook account. Then I had to get my phone replaced with a new one, same kind of phone and when I downloaded spotify on it all the songs and playlists are gray and when I click on them, it says "...

  • Newbie
  • I have downloaded and used spotify before through my facebook account. Then I had to get my phone replaced with a new one, same kind of phone and when I downloaded spotify on it all the songs and pla...
  • licenced
  • Community Legend
  • 418 Views
  • 5 replies
  • 0 likes
  • 418 Views
  • 5 replies
  • 0 likes

So iOS devices got radio...

Seems the Android users will always be a step behind in terms of functionality. With the new and "improved" app, we cannot even choose the storage location for offline playlists anymore.. I mean, really? Such a basic functionality just gone? And now,...

  • Casual Listener
  • Seems the Android users will always be a step behind  in terms of functionality. With the new and "improved" app, we cannot even choose the storage location for offline playlists anymore.. I mea...
  • Newsy
  • Newbie
  • 299 Views
  • 3 replies
  • 0 likes
  • 299 Views
  • 3 replies
  • 0 likes

Missing features

Why have the Toplist menu been removed in the latest app-update ? Please bring it back

  • Newbie
  • Why have the Toplist menu been removed in the latest app-update ? Please bring it back
  • 188 Views
  • 0 replies
  • 0 likes
  • 188 Views
  • 0 replies
  • 0 likes

Solved!! HTC One S/X

Hi, I'm looking at getting a new phone, most probably from the HTC One series.Spotify is one of the apps I use a lot on my current phone, but I noticed when looking around that the HTC One S doesn't have a Micro SD slot.It does have 16gb internal sto...

  • Casual Listener
  • Hi,  I'm looking at getting a new phone, most probably from the HTC One series. Spotify is one of the apps I use a lot on my current phone, but I noticed when looking around that the HTC One...
  • bene1985
  • Casual Listener
  • 860 Views
  • 1 replies
  • 0 likes
  • 860 Views
  • 1 replies
  • 0 likes

NEW operating system STILL cannot get me online!?

Oh dear. After seeing all the great claims about the new operating system, I had high hopes that this one would actually work. So I log on to the PC, upgrade to premium, fire up the Samsung Galaxy S (over wi-fi) and download the new operating system....

  • Casual Listener
  • Oh dear.   After seeing all the great claims about the new operating system, I had high hopes that this one would actually work.   So I log on to the PC, upgrade to premium, fire up...
  • thekanesat42
  • Casual Listener
  • 375 Views
  • 5 replies
  • 0 likes
  • 375 Views
  • 5 replies
  • 0 likes

Android App don't start

Hello, I download the Android app over the Market. After the "successful installation" I want to to start the App. But I only see a gray screen and after some time the Message that the App don't response and I can close, wait or send a status. I use ...

  • Newbie
  • Hello,   I download the Android app over the Market. After the "successful installation" I want to to start the App. But I only see a gray screen and after some time the Message that the App...
  • licenced
  • Community Legend
  • 194 Views
  • 1 replies
  • 0 likes
  • 194 Views
  • 1 replies
  • 0 likes

Help with spotify app

Hi, I' new to smartphones. bought one to run spotify in my car. so I download the app on the phone, start it up and all i get is a page with 3 green bars top left and 'Spotify'. the rest is totally blank. what am i doing wrong/not doing at all? I've ...

  • Newbie
  • Hi, I' new to smartphones. bought one to run spotify in my car. so I download the app on the phone, start it up and all i get is a page with 3 green bars top left and 'Spotify'. the rest is totally b...
  • licenced
  • Community Legend
  • 129 Views
  • 1 replies
  • 0 likes
  • 129 Views
  • 1 replies
  • 0 likes

Question for the people who run spotify

Why do iphone users get free streaming on there phones but us android users have to pay for that option?

  • Newbie
  • Why do iphone users get free streaming on there phones but us android users have to pay for that option?
  • licenced
  • Community Legend
  • 152 Views
  • 1 replies
  • 0 likes
  • 152 Views
  • 1 replies
  • 0 likes

offline playlists suddenly no longer saved

Just got on the bus for a 2 hour drive, only to realize that I suddenly have no music. The 10 or so playlists I had marked for offline use on my Desire Z are no longer set to offline. They were there some days ago and I have changed nothing since the...

  • Casual Listener
  • Just got on the bus for a 2 hour drive, only to realize that I suddenly have no music. The 10 or so playlists I had marked for offline use on my Desire Z are no longer set to offline. They were there...
  • JKleinbart
  • Casual Listener
  • 879 Views
  • 7 replies
  • 0 likes
  • 879 Views
  • 7 replies
  • 0 likes

Solved!! Can't login anymore

Fixed it.

  • Casual Listener
  • Fixed it.
  • Khaloc
  • Casual Listener
  • 421 Views
  • 3 replies
  • 0 likes
  • 421 Views
  • 3 replies
  • 0 likes

Spotify on Droid X... same problem as another commenter with Droid a RAZR Maxx

I am downloading songs and they aren't downloading to the SD card. Download shows complete but individual songs in the playlist are grayed/dimmed out and report not available when selected. I don't see a setting in my phone storage to change it. I al...

  • Newbie
  • I am downloading songs and they aren't downloading to the SD card. Download shows complete but individual songs in the playlist are grayed/dimmed out and report not available when selected. I don't s...
  • 286 Views
  • 0 replies
  • 0 likes
  • 286 Views
  • 0 replies
  • 0 likes

Latest version doesn't work at all!

Made the suggested Spotify update (0.5.1.15.g81977995[0.8.3.608.g5049138e]) yesterday on my Xperia Mini Pro (android version 2.3.4) and I hate myself for doing that!!!!! Sometimes the tune I choose to play starts, but there is no sound at all. Next t...

  • Newbie
  • Made the suggested Spotify update (0.5.1.15.g81977995[0.8.3.608.g5049138e]) yesterday on my Xperia Mini Pro (android version 2.3.4) and I hate myself for doing that!!!!!     ...
  • 308 Views
  • 0 replies
  • 0 likes
  • 308 Views
  • 0 replies
  • 0 likes

Stuck in offline mode, Photon 4G

Recently the spotify app on my phonehas been stuck in offline mode. I am a premium subscriber so I shouldbe able to stream on my phone and I am not logged in on my computer at the same time. My phone is a compatible device (the motorola photon 4g, wh...

  • Newbie
  • Recently the spotify app on my phonehas been stuck in offline mode.  I am a premium subscriber so I shouldbe able to stream on my phone and I am not logged in on my computer at the same time. &n...
  • 252 Views
  • 0 replies
  • 0 likes
  • 252 Views
  • 0 replies
  • 0 likes

Updated credit card can't sign in

I updated my credit card info back to premium subscription and now I cannot get past the Facebook login screen. Very frustrating considering I am paying for this!!!!!! Help!!? Gillisrc@gmail.com

  • Newbie
  • I updated my credit card info back to premium subscription and now I cannot get past the Facebook login screen. Very frustrating considering I am paying for this!!!!!! Help!!? Gillisrc@gmail.com
  • meahtenoha
  • Spotify
  • 167 Views
  • 2 replies
  • 0 likes
  • 167 Views
  • 2 replies
  • 0 likes

In Flames 'Sounds of a Playground Fading' can search&stream on pc but mobile search no result Why?

When I search on pc this album is available and I can stream it, but when I search on mobile returns no results, which means I have to star the album and sync which downloads to mobile (galaxy s2) but to my mind this defeats the purpose of having a s...

  • Newbie
  • When I search on pc this album is available and I can stream it, but when I search on mobile returns no results, which means I have to star the album and sync which downloads to mobile (galaxy s2) bu...
  • 175 Views
  • 0 replies
  • 0 likes
  • 175 Views
  • 0 replies
  • 0 likes

Solved!! Spotify on Galaxy S2

Hi downloaded the app for Android on my Galaxy S2 and i have no sound. Reinstalled it like mentioned in 'Beta-app for Android - no playback-button or sound galaxy s2 android 4.0' but this does not help. I hear no sound installed it directly nothing h...

  • Casual Listener
  • Hi downloaded the app for Android on my Galaxy S2 and i have no sound. Reinstalled it like mentioned in 'Beta-app for Android - no playback-button or sound galaxy s2 android 4.0' but this does not ...
  • shellirana
  • Newbie
  • 1579 Views
  • 4 replies
  • 0 likes
  • 1579 Views
  • 4 replies
  • 0 likes

App crashes, deleted playlists are not deleted

Please don't kill me, I know that most of my words were written many times before here. But I am very upset. Since the update (HTC Wildfire) the app crashes. I have to turn off the mobile Internet and start the app. After starting the app I can turn ...

  • Regular
  • Please don't kill me, I know that most of my words were written many times before here. But I am very upset. Since the update (HTC Wildfire) the app crashes. I have to turn off the mobile Internet ...
  • 189 Views
  • 0 replies
  • 0 likes
  • 189 Views
  • 0 replies
  • 0 likes