Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help for your Android mobile or tablet
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
Hey I wondring is it possible to have spotify on Samsung Galaxy Tab 2 7.0??
Hey I wondring is it possible to have spotify on Samsung Galaxy Tab 2 7.0??
Newbie
3757 Views
5 replies
0 likes
It says I am using about 10.5 gb of all my music when I open my phone under Devices, but I have no playlists downloaded on my phone. It says offline can have up to 3,333 songs offline, but I have less than 1000 songs and I can't fit everything on my ...
It says I am using about 10.5 gb of all my music when I open my phone under Devices, but I have no playlists downloaded on my phone. It says offline can have up to 3,333 songs offline, but I have les...
474 Views
0 replies
1 likes
Just randomly, I opened up my Spotify and all my downloaded music in my playlist was gone. Additionally I tried to re-download them and my downloads are stuck at 0%. Any help would be appreciated.
Just randomly, I opened up my Spotify and all my downloaded music in my playlist was gone. Additionally I tried to re-download them and my downloads are stuck at 0%. Any help would be app...
Newbie
1913 Views
6 replies
0 likes
On my HTC Evo Design 4G (Sprint) with Android 3.14.651.0.710 RD, using the Preview release channel, I am unable to unstar a song from my device. Here is the procedure to reproduce: Open your Starred playlist. Press the right side of an entry to show ...
On my HTC Evo Design 4G (Sprint) with Android 3.14.651.0.710 RD, using the Preview release channel, I am unable to unstar a song from my device. Here is the procedure to reproduce: Open ...
Spotify Legend
2816 Views
1 replies
0 likes
I am trying to sync several local files to my Adroid phone (HTC Desire S), but it constantly says "The track isnot available", despite the fact that Spotify tracks still sync to the phone, any help?
I am trying to sync several local files to my Adroid phone (HTC Desire S), but it constantly says "The track isnot available", despite the fact that Spotify tracks still sync to the phone, any help?
Spotify Legend
613 Views
3 replies
0 likes
Hi, I have an HTC handset and a premium account. When trying to go in to Offline mode I'm informed that my license has expired and I need to renew it. I have been a premium customer for some time now and this function has worked on previously owned H...
Hi, I have an HTC handset and a premium account. When trying to go in to Offline mode I'm informed that my license has expired and I need to renew it. I have been a premium cus...
Community Legend
1270 Views
6 replies
0 likes
Don't know if this is just me device or what, but the tracks on Haughty Melodic by Mike Doughty are all mis-titled and out of order.
Don't know if this is just me device or what, but the tracks on Haughty Melodic by Mike Doughty are all mis-titled and out of order.
303 Views
0 replies
1 likes
I have installed Spotify on my advent vega using googleplay, I have 9.99 premium version which shows on my PC, but when I try to play on tablet if comes up I need premium version !!!! But I have it.....anyone ANY ideas why this won't play........PLEA...
I have installed Spotify on my advent vega using googleplay, I have 9.99 premium version which shows on my PC, but when I try to play on tablet if comes up I need premium version !!!! But I have it...
Community Legend
283 Views
1 replies
0 likes
I've read through pages upon pages of postings about this, but have yet to find a solution... I have spotify premium, and noticed that my android wasn't downloading the playlists I wanted to listen to offline. It would either not download at all, or ...
I've read through pages upon pages of postings about this, but have yet to find a solution... I have spotify premium, and noticed that my android wasn't downloading the playlists I wanted ...
Newbie
3979 Views
11 replies
5 likes
Coming back to Spotify and put on new phone,a Galaxy S3 from Sprint. Now, I through this app only my phone vibrates to the Beat. Pause the music vibration stops, start and vibration continues. Exceptionally annoying. This is not going through thephon...
Coming back to Spotify and put on new phone,a Galaxy S3 from Sprint. Now, I through this app only my phone vibrates to the Beat. Pause the music vibration stops, start and vibration continues. Except...
Newbie
5861 Views
5 replies
0 likes
I now have a huge gab between two songs, something like 30 sec or more. I have turn this gab-function off, but I still get a huge gab/pause between two songs. What can be wrong ?
I now have a huge gab between two songs, something like 30 sec or more. I have turn this gab-function off, but I still get a huge gab/pause between two songs. What can be wrong ?
Not applicable
352 Views
1 replies
0 likes
Hi! I am using Spotify Premium now for six months. But most of the time I got a lot of Problems. The most annoying one, is that when I am listening to music (no matter 3g or wifi) my phone calls people. Also, sometimes there is no sound. The music is...
Hi! I am using Spotify Premium now for six months. But most of the time I got a lot of Problems. The most annoying one, is that when I am listening to music (no matter 3g or wifi) my pho...
Newbie
595 Views
2 replies
0 likes
I bought a new mobile a month ago. Xperia Go (ST27i) with Android 2.3.7. I choosed this mobile because its made for a lot of data capacity and is water proof and can be used outdoors in all kind of weather. (I live in Norway.....) The main apps am us...
I bought a new mobile a month ago. Xperia Go (ST27i) with Android 2.3.7. I choosed this mobile because its made for a lot of data capacity and is water proof and can be used outdoors ...
Regular
2344 Views
5 replies
0 likes
Hey y'all- I just ordered spottily premium so that I can stream on my android phone. Once I subscribed (with confirmation), I went o play a track (on demand) and it told me that I needed a premium subscription. I have check my account information at ...
Hey y'all- I just ordered spottily premium so that I can stream on my android phone. Once I subscribed (with confirmation), I went o play a track (on demand) and it told me that I ne...
Not applicable
648 Views
4 replies
0 likes
Hello, I just signed up for Premium, set up my mobile password, cleared the cache/uninstalled spotify on my mobile device, and then re-installed it. I put in the account number Spotify gave me along with the moble password i created. When I try to pl...
Hello, I just signed up for Premium, set up my mobile password, cleared the cache/uninstalled spotify on my mobile device, and then re-installed it. I put in the account number Spoti...
Community Legend
1055 Views
6 replies
0 likes
Hi. I received a email saying I had 30 day free trial. I was told to put in my details for when the 30 days had ran out. But it's now saying I need to upgrade to paying, even though I only accessed the 30free days 15mins ago. I'm a little confused as...
Hi. I received a email saying I had 30 day free trial. I was told to put in my details for when the 30 days had ran out. But it's now saying I need to upgrade to paying, even though I only accessed t...
368 Views
0 replies
0 likes
I just signed up for the Spotify 30 day free trial. I entered a payment method, got a receipt, and my account said I received the premium upgrade. But when I try to play the music on my android device, it continues try I tell me I need a premium upgr...
I just signed up for the Spotify 30 day free trial. I entered a payment method, got a receipt, and my account said I received the premium upgrade. But when I try to play the music on my android devic...
Casual Listener
3583 Views
7 replies
0 likes
Hi! I just bought Spotify Premium on my DroidX (and through it) and when I clicked on a playlist I made prior to and tried to play a song- It says "Sorry cant play this track! and to subscribe to the Premium service. When I click on "get Premium" it ...
Hi! I just bought Spotify Premium on my DroidX (and through it) and when I clicked on a playlist I made prior to and tried to play a song- It says "Sorry cant play this track! and to...
Community Legend
1007 Views
11 replies
0 likes
Hi, very pleased with how well the app performs on an aged 2.2.1 phone like mine, apart from one issue: Whenever I restart the app, the percentage of downloaded tracks in my main playlist has dropped to +/- 60%, with only the older ones still availab...
Hi, very pleased with how well the app performs on an aged 2.2.1 phone like mine, apart from one issue: Whenever I restart the app, the percentage of downloaded tracks in my main playlist ...
Regular
579 Views
2 replies
1 likes
Hi all, I'm running the (new) version of the spotify app 0.5.2.87 and I'm wondering how I can play the songs of my playlist? I can't seem to find how to do that, It always just gives me a 'radio based on this playlist'. How can I play just the songs ...
Hi all, I'm running the (new) version of the spotify app 0.5.2.87 and I'm wondering how I can play the songs of my playlist? I can't seem to find how to do that, It always just giv...
Casual Listener
61072 Views
26 replies
7 likes
