Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help for your Android mobile or tablet
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
Hi I have encountered a strange problem on my andriod devices. My account works fine with IOS 6 and a regular laptop comoputer (online/offline) but with my HTC Desire - OS: Gingerbread and Galaxy TAB 10" OS: ICS all my playlists doesn´t show any trac...
Hi I have encountered a strange problem on my andriod devices. My account works fine with IOS 6 and a regular laptop comoputer (online/offline) but with my HTC Desire - OS: Gingerbr...
205 Views
0 replies
0 likes
Hi! I am using Spotify Premium now for six months. But most of the time I got a lot of Problems. The most annoying one, is that when I am listening to music (no matter 3g or wifi) my phone calls people. Also, sometimes there is no sound. The music is...
Hi! I am using Spotify Premium now for six months. But most of the time I got a lot of Problems. The most annoying one, is that when I am listening to music (no matter 3g or wifi) my pho...
Newbie
569 Views
2 replies
0 likes
Hi guys, I downloaded the Spotify app and I logged in and everything. But I can't download any of my playlists or play any song for that matter, I've been waiting a week now and its still on 0%. I'm not the only person with this problem, my sister ha...
Hi guys, I downloaded the Spotify app and I logged in and everything. But I can't download any of my playlists or play any song for that matter, I've been waiting a week now and its still on 0%. I'm ...
Not applicable
958 Views
1 replies
0 likes
For the last few weeks the Beta Preview (and now official Beta release via App Store) will not load whatsoever. When I open the app I get a white screen and the menu button ONLY, with the menu being empty when clicked. I'm not 100% certain, but it se...
For the last few weeks the Beta Preview (and now official Beta release via App Store) will not load whatsoever. When I open the app I get a white screen and the menu button ONLY, with the menu being ...
Casual Listener
2186 Views
4 replies
1 likes
i have 984 stared songs on my spotify and when i offline sync the song it koms up an syncing error whit the messagse - you have no more space on your device. help me
i have 984 stared songs on my spotify and when i offline sync the song it koms up an syncing error whit the messagse - you have no more space on your device. help me
Community Legend
483 Views
1 replies
0 likes
Hello, I have Spotify Premium. If Imake a playlist of 707songs offline for my mobile phone (HTC DesireZ with 32gb on sdcard) I eventualy only have 179 songs offline in my localsync folder (sd/card/Android/data/com.spotify.mobile.android.ui/cache/user...
Hello, I have Spotify Premium. If Imake a playlist of 707songs offline for my mobile phone (HTC DesireZ with 32gb on sdcard) I eventualy only have 179 songs offline in my localsync folder ...
Community Legend
668 Views
3 replies
0 likes
As the title says, every song i download onto my Galaxy Note through Spotify is simply.. really poor. And yes, I do know it's limited to Spotify. First of all, I have songs stored directly on my phone, and the sound on those songs are perfect. I've w...
As the title says, every song i download onto my Galaxy Note through Spotify is simply.. really poor. And yes, I do know it's limited to Spotify. First of all, I have songs stored directly...
498 Views
0 replies
0 likes
The band Draconian is available through spotify on my pc however when I try to access them on the mobile app they're not available, they don't even show up in the playlists that I have put tem in. please help.
The band Draconian is available through spotify on my pc however when I try to access them on the mobile app they're not available, they don't even show up in the playlists that I have put tem in. &n...
Gig Goer
506 Views
3 replies
0 likes
Hi Spotify users, Since the last update I noticed that I have a Folder displayed that I don't have in the desktop app, or in the previous version of the mobile app. And some playlist which are not in a folder normally goes into that folder. I point o...
Hi Spotify users, Since the last update I noticed that I have a Folder displayed that I don't have in the desktop app, or in the previous version of the mobile app. And some playlist whi...
Newbie
905 Views
4 replies
0 likes
"I emailed them a couple of weeks ago about this and possible solutions to it and was informed that a tablet specific Spotify app for Android is on its way soon. No more information than that so heres hoping its sooner rather than later." http://www....
"I emailed them a couple of weeks ago about this and possible solutions to it and was informed that a tablet specific Spotify app for Android is on its way soon. No more information than that so here...
Gig Goer
773 Views
4 replies
0 likes
I just downloaded Spotify on my HTC Thunderbolt, and when I try to run the app all I get is a blank white screen. I didn't see the Thunderbolt on the Supported Devices list, so does that mean that I won't be able to run Spotify on my phone?
I just downloaded Spotify on my HTC Thunderbolt, and when I try to run the app all I get is a blank white screen. I didn't see the Thunderbolt on the Supported Devices list, so does that mean that I ...
Community Legend
662 Views
3 replies
0 likes
Hi everyone, I have an annoying problem: it seems i cannot download songs via spotify on my mobile that used to be on my SD card. It seems as though it's a nice tool, so you don't have a double songlist on your phone. But now that I only listen to mu...
Hi everyone, I have an annoying problem: it seems i cannot download songs via spotify on my mobile that used to be on my SD card. It seems as though it's a nice tool, so you don't have a d...
911 Views
0 replies
0 likes
Before anthying, I did go through the help forums, for a couple of hours (which is an insane amount of time to spend trying to figure out why this is happening to me, IMO), I read as much as my sanity would allow me and found NOTHING of use...this co...
Before anthying, I did go through the help forums, for a couple of hours (which is an insane amount of time to spend trying to figure out why this is happening to me, IMO), I read as much as my sanit...
353 Views
0 replies
0 likes
I would like there to be a horizontal view for the android application (or at least the application doesn't flip in my phone), since there is a problem in my touchscreen and I can't right some characters....
I would like there to be a horizontal view for the android application (or at least the application doesn't flip in my phone), since there is a problem in my touchscreen and I can't right some charac...
Not applicable
1369 Views
2 replies
0 likes
Hello, I've had this problem for a few months now. After reviewing the boards, it looks like others have had a similar problem. When streaming a playlist, the stream will stop playing after the first song is finished. The next song will not play even...
Hello, I've had this problem for a few months now. After reviewing the boards, it looks like others have had a similar problem. When streaming a playlist, the stream will ...
405 Views
0 replies
0 likes
This really needs a dedicated thread. The app is so lackluster, and I'm paying the premium subscription fee. Here's what I'd like to see. Alphabetized playlists - is there no reason we can't alphabetize at least by song? All the songs in my starred l...
This really needs a dedicated thread. The app is so lackluster, and I'm paying the premium subscription fee. Here's what I'd like to see. Alphabetized playlists - is there no reason we c...
Community Legend
1076 Views
2 replies
0 likes
I need a sound detection service, like Shazam that will allow me to identify a song that is playing and open it (or better yet "star" it) in Spotify. My Shazam android app used to do this and I used it all the time but Shazam customer support just co...
I need a sound detection service, like Shazam that will allow me to identify a song that is playing and open it (or better yet "star" it) in Spotify. My Shazam android app used to do ...
Community Legend
1426 Views
1 replies
0 likes
Help me
Help me
Community Legend
498 Views
1 replies
0 likes
are you going to produce a dedicated app for tablets (specifically android tablets)? i've test spotify on one and it's just a bigger version of the app i have on my phone; almost impossible to put together a playlist, no landscape view, etc.
are you going to produce a dedicated app for tablets (specifically android tablets)? i've test spotify on one and it's just a bigger version of the app i have on my phone; almost impossible to put to...
Community Legend
833 Views
4 replies
0 likes
Does this... https://t.co/yW1yWDtd ...mean that Android development focus is now on building yet another new client and that the current high profile problems (SD card storage, Using too much data on 3G, Landscape mode) are going to take a back seat ...
Does this... https://t.co/yW1yWDtd ...mean that Android development focus is now on building yet another new client and that the current high profile problems (SD card storage, Using too much dat...
Community Legend
692 Views
4 replies
0 likes
