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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

5987 Views

0 replies

7 likes

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Songs constantly get un synced in offline mode

Hi Guys, I wondered if anyone can help me out. I have got the spotify app on my Samsung Galaxy S3 which I use pretty much on a daily basis. I put all of my songs in a single playlist (1600 ish tracks) and have downloaded that playlist to my phone for...

Regular

Hi Guys,   I wondered if anyone can help me out.   I have got the spotify app on my Samsung Galaxy S3 which I use pretty much on a daily basis. I put all of my songs in a single pla...

Dijeteric

Casual Listener

5284 Views

26 replies

1 likes

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How to check how much space spotify uses on my mobile

Hi there, I have sync'd two playlists on my HTC Desire. 500 tracks-ish. Android says Spotify is using 6MB of data: unlikely! Where can I check how much space spotify is using?

Casual Listener

Hi there,   I have sync'd two playlists on my HTC Desire. 500 tracks-ish. Android says Spotify is using 6MB of data: unlikely! Where can I check how much space spotify is using?

tony359

Casual Listener

2751 Views

1 replies

0 likes

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Organise music within a playlist

I was wondering if there was a way to reorganize the music within a playlist after it has been downloaded to my phone. I only really use my starred playlist and on my phone the music is organized by download date. I want it to be organized by artist....

Newbie

I was wondering if there was a way to reorganize the music within a playlist after it has been downloaded to my phone. I only really use my starred playlist and on my phone the music is organized by ...

licenced

Community Legend

570 Views

1 replies

0 likes

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  • 1 replies
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New offline playlists keep disappearing

Hi people, Ive got a HTC Sensation and been using spotify happily for the past year. Now however (for the past month or so), whenever i sync new songs onto my offline playlists, they eventually (usually within the next 10 - 30 mins, or after closing/...

Casual Listener

Hi people,   Ive got a HTC Sensation and been using spotify happily for the past year. Now however (for the past month or so), whenever i sync new songs onto my offline playlists, they event...

jennacide

Newbie

3841 Views

17 replies

1 likes

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  • 1 likes

Spotify isn't downloading any of my playlist

I have a mytouch 4g for android and for some reason spotify isn't downloading anything anymore. I have my wifi on and it just says 0 percent after almost 2 hours. I have tried uninstalling the app and reinstalling. I have rebooted app. I have tried e...

Gig Goer

I have a mytouch 4g for android and for some reason spotify isn't downloading anything anymore. I have my wifi on and it just says 0 percent after almost 2 hours. I have tried uninstalling the app an...

Griffamilitos

Newbie

6315 Views

5 replies

0 likes

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Offline Playlist after flashing rom

So, I flash new roms almost every week which requires me to wipe data. With any other application this isn't an issue since I can use backup apps that will restore everything perfectly fine for me, but Spotify is the exception. Everytime I flash a ne...

Casual Listener

So, I flash new roms almost every week which requires me to wipe data.  With any other application this isn't an issue since I can use backup apps that will restore everything perfectly fine for...

Jovawankenobi

Regular

2700 Views

6 replies

1 likes

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Local files sync?

Okay guys so I have an adroid phone, more specifically an LG Optimus V. Okay so I downloaded some files from a mixtape site and they are .mp3 format. So I logged into spotify and the tracks were listed in the local files. Now I'm trying to sync the l...

Newbie

Okay guys so I have an adroid phone, more specifically an LG Optimus V. Okay so I downloaded some files from a mixtape site and they are .mp3 format. So I logged into spotify and the tracks were list...

447 Views

0 replies

0 likes

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Solved!! Do offline playlists store duplicates from other playlists?

Question is in title really but ill expand. Say i have 2 playlists Playlist 1 Pop song Rock song Playlist 2 Country song Rap song OK still with me? Now I store both of those offline OK? Now if i make a new playlist, containing a song from EACH playli...

Casual Listener

Question is in title really but ill expand.   Say i have 2 playlists   Playlist 1 Pop song Rock song   Playlist 2 Country song Rap song   OK still ...

Kieronboz

Casual Listener

895 Views

2 replies

1 likes

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After the newest update spotify crashes on my phone (Samsung galaxy S2)

The application crashes everytime im starting it since the latest update. I have done a fabric re-install and i have tryed to re-install the program, Please help me. The worst part i that there is no support to call! Thanks / SAmuel

Newbie

The application crashes everytime im starting it since the latest update.  I have done a fabric re-install and i have tryed to re-install the program, Please help me.  The worst part i ...

Richard

Community Legend

1977 Views

1 replies

0 likes

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Starring Songs On Android App

Just so you guys know, the starring system on Android does not function effeciently. When the user is looking at a list of tracks and presses on one until the menut comes up, they can then select to "Star" the song but then if the user selects that s...

Newbie

Just so you guys know, the starring system on Android does not function effeciently. When the user is looking at a list of tracks and presses on one until the menut comes up, they can then select to ...

617 Views

0 replies

0 likes

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Stream spotify to my car radio

Hi there, I would like to use spotify in my car. It's definitely possible, I have an AUX in. I also have a USB port - reads MP3 from USB drives - and I was wondering though whether I could stream the music using the USB port, maybe through a third pa...

Casual Listener

Hi there,   I would like to use spotify in my car. It's definitely possible, I have an AUX in. I also have a USB port - reads MP3 from USB drives - and I was wondering though whether I could...

user-removed

Not applicable

4918 Views

3 replies

1 likes

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  • 1 likes

Playlists dont finish synching

Well, I try to synch my playlists and about half the songs get skipped then I try undownloading then downloading again to no avail. How do I get them ALL to download? It's irritating because if I'm playing a downloaded playlist off of 4G and it plays...

Regular

Well, I try to synch my playlists and about half the songs get skipped then I try undownloading then downloading again to no avail. How do I get them ALL to download? It's irritating because if I'm p...

antiuncle

Regular

871 Views

5 replies

0 likes

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Solved!! Tablet running Android 4.0.3 and Spotify Unlimited... have I to pay?

Hi everypone! I've used Unlimited for alomost 2 years now and I've just bought a tablet running Android 4.0.3. I've downloaded Spotify for it but when I want to use it via WiFi in the same way as I use it on my PC it asks me to something like downloa...

Newbie

Hi everypone! I've used Unlimited for alomost 2 years now and I've just bought a tablet running Android 4.0.3. I've downloaded Spotify for it but when I want to use it via WiFi in the same way...

user-removed

Not applicable

1734 Views

1 replies

0 likes

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Premium - Deleting songs?

Hi, I got a question. Is it possible to delete songs you've downloaded at spotify from your mobile? My SD card is full and I can't find any mp3 files on my mobile. Help, please! Thx in advance.

Regular

Hi, I got a question. Is it possible to delete songs you've downloaded at spotify from your mobile? My SD card is full and I can't find any mp3 files on my mobile. Help, please! Thx in advance.

437 Views

0 replies

0 likes

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Equalizer and audio effects on HTC Wildfire

Hello, I just update the new version of Spotify, on a 2.2.1 Android (no root). It's a HTC Wildfire smartphone. I can't access Equalizer and audio features, they don't appear in the Spotify's settings or the android's settings. Where could I find them...

Casual Listener

Hello,   I just update the new version of Spotify, on a 2.2.1 Android (no root). It's a HTC Wildfire smartphone.   I can't access Equalizer and audio features, they don't appear in ...

Zoloom

Casual Listener

1384 Views

2 replies

0 likes

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turning off the 3D-effect

Hi, i would like to use the new equalizer, but I am not able to turn off the 3D-Effect on my Motorola Razr with ICS 4.0.4. When I turn on the equalizer it looks like this: I do not know a way to activate the bar for the 3D-Effekt. Can any one help me...

Casual Listener

Hi,   i would like to use the new equalizer, but I am not able to turn off the 3D-Effect on my Motorola Razr with ICS 4.0.4. When I turn on the equalizer it looks like this:   ...

Chrester

Regular

4110 Views

5 replies

0 likes

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  • 5 replies
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Solved!! Need help

I can not download any playlists on any of my devices. I tried all of the troubleshooting. Still nothing. Can anyone help, please?

Music Fan

I can not download any playlists on any of my devices. I tried all of the troubleshooting. Still nothing. Can anyone help, please?

TitansAB

Music Fan

1229 Views

13 replies

0 likes

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nothing but a blank all white or black screen while opening the newest Android release

Updated my app to the latest release last night. Seemed to be working fine for a few hours then this morning on my way to work after a reboot I get nothing but a blank all white or all black screen and it just freezes until i tap the home button. I'm...

Newbie

Updated my app to the latest release last night. Seemed to be working fine for a few hours then this morning on my way to work after a reboot I get nothing but a blank all white or all black screen a...

648 Views

0 replies

0 likes

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I lost my spotiy premium in 3 days....

So yeh, I recently bought spotify premium for a month and now after 3 days it's gone... Is there any way for me to contact Spotifys support and if so, please tell me how-.-

Casual Listener

So yeh, I recently bought spotify premium for a month and now after 3 days it's gone... Is there any way for me to contact Spotifys support and if so, please tell me how-.-

324 Views

0 replies

0 likes

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Spotify App

Hi I am new to Spotify and would like to know how to download the Spotify app to my android phone - - any help

Newbie

Hi I am new to Spotify and would like to know how to download the Spotify app to my android phone - - any help

Goodman

Spotify Legend

399 Views

1 replies

0 likes

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